Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	61F4F536597FB		U016	UNIQUE KEY MAKER	LOCK SMITH	P.NO- 139/3215, LAXMI NAGAR CHHAK, BHUBANESWAR -751006-751006	GENERAL	QUALITY ISSUE		key qty 25 pic & Lock 10 pic	Dear Sir, We have dispatched the remaining 15 pcs of Keycaps for T7335 - KEY MOULDED (MAHINDRA BOLERO JLINE) to you against Invoice no. 21-22/1SA/017312 Dated 18-Feb-2022 on a FOC basis. The material is also has been dispatched to you through the TCI Express courier vide Docket no. 1430573951. Thanks, Sales & Service Team Minda Silca Engineering Pvt. Ltd. Gr. Noida	Media_1 Media_2	RESOLVED	2022-01-29 13:35:10
2	61F38B16EABD7		5F8FB9A9EAD7B	deepak	LOCK SMITH	Greater Noida-201308	TECHNICAL	GENERAL TROUBLESHOOTING	swift 123	testing	Test Complaint.		REJECTED	2022-01-28 11:50:06
3	61F386E58F162		5F8FB9A9EAD7B	deepak	LOCK SMITH	Greater Noida-201308	GENERAL			complaint test	Test Case	Media_1	REJECTED	2022-01-28 11:32:13
4	61F2EF57ACC7A		61F18C141B220	shahnawaz ali	LOCK SMITH	chandrapur-442401	GENERAL	NORMAL QUERY		how I open the holesale business of minda products	The customer has withdrawn his query due to some personal issue.		RESOLVED	2022-01-28 00:45:35
5	61F2EF1F4E615		61F18C141B220	shahnawaz ali	LOCK SMITH	chandrapur-442401	GENERAL	NORMAL QUERY		how I get the delarship of minda	The customer has withdrawn his query due to some personal issue.		RESOLVED	2022-01-28 00:44:39
6	61F2EEC95C025		61F18C141B220	shahnawaz ali	LOCK SMITH	chandrapur-442401	GENERAL	NORMAL QUERY		how I order the tools and specific product	The customer has withdrawn his query due to some personal issue.		RESOLVED	2022-01-28 00:43:13
7	61F1128A926A2		6169313CB3ECF	umrao singh	LOCK SMITH	mahedar gharib haryana -123029	TECHNICAL	SOFTWARE RELATED PROBLEM	Banjara key mekar 1110111359523	umrao singh banjara	Machine was updated and now machine is working fine .		RESOLVED	2022-01-26 14:51:14
8	61EFB23B566B3		61EFB08154BBB	Ashok Navade	LOCK SMITH	manvi-584123	TECHNICAL	SOFTWARE RELATED PROBLEM	Silva auto 1110110183365	there is issue regarding key decoding .	Machine was updated and now machine is working fine .		RESOLVED	2022-01-25 13:48:03
9	61EA3EFF66E9A		61E6AF7962456	Sharda key maker	LOCK SMITH	Kamshet-410405	TECHNICAL			my futura Auto key cutting machine have a problem please solve the problem with our team	Need to change the power adaptor.	Media_1	RESOLVED	2022-01-21 10:35:03
10	61E979D9042E5		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	COMMERCIALS	SALES RETURN		we have returned the update kit for wiper machine from kumar keys Delhi. kindly consider as sales return	Dear Sir, The Sales Return amount will be compensation along with Key Hanger customer share.		RESOLVED	2022-01-20 20:33:53
11	61E9798275CE8		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			we have returned futura pro machine couple of month back. kindly consider that as a sales return	Dear Sir, The sales return credit notes of amounting Rs.4,00,000/- has been issued against Futura Pro machine vide the JV no (0902/JOUR/JV17) Dated 09-Feb-22. Now, complaint Token no (61E9798275CE8) has been closed.		RESOLVED	2022-01-20 20:32:26
12	61E8F1A20F50B		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL	QUALITY ISSUE		t7260 sticker rong in box packing	Dear Sir, as discussed, we have dispatched 300 pcs of T7260 Key barcode to you on 23-Jan-22 through Trackon couriers for selling purpose.	Media_1	RESOLVED	2022-01-20 10:52:42
13	61E860DB2FF00		61E85D7728B39	Akbar Shaikh	LOCK SMITH	Pune -411051	TECHNICAL	SOFTWARE RELATED PROBLEM	Futura Auto 1110111359646	Machine is not getting Updated	Machine was updated and now machine is working fine .		RESOLVED	2022-01-20 00:34:59
14	61E147827845F	RISHANT BHATIA	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	SOFTWARE RELATED PROBLEM	Futura Light 1110110917625	Rinku Lock & Keys, Phagwara : 9646125305 Machine not getting On after custimer tried to update the machine yesterday.	Machine was updated and now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2022-01-14 15:20:58
15	61DE6FED8D878		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL	QUALITY ISSUE		Dear Sir, Once again we have received wrong material. we have received 500 waganr blade against invoice no 028871 dt-07-01-22. As per invoice 500 pcs swift blade and swift blade sticker pasting on the pauch. In previously we have facing same issue in blades. Please look in the metter.	Dear Sir, as discussed, we have dispatched 500 pcs of T7239 Key barcode to you on 18-Jan-22 through Trackon couriers for selling purpose. Please see attached docket details for tacking.	Media_1	RESOLVED	2022-01-12 11:36:37
16	61DD16020C6EA	Avinash Ojha	SP008	CITY LOCK	SILCA POINT	CITY LOCK NEAR THAR HONDA OPP. GOVT WATER TANK,JAIPUR ROAD,SIKAR,332001-332001	TECHNICAL	HARDWARE RELATED PROBLEM	Futura pro 1110111960248	spindal broken	Machine cutter shaft changed ,now machine is working fine.	Media_1 Media_2	RESOLVED	2022-01-11 11:00:42
17	61DBEADCC001F	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	HARDWARE RELATED PROBLEM	Duo base light 1110110691075	Cutter is not open	Machine servicing done .now machine is working fine.	Media_1 Media_2	RESOLVED	2022-01-10 13:44:20
18	61DBCCAD57BCD		614D7A5B154E8	R PAVITHRA DEVI	LOCK SMITH	Chennai-600118	TECHNICAL	HARDWARE RELATED PROBLEM	swift plus 1110111372461	sir we are facing machine issue in Silca swift plus-motor not working... machine sr. no -1110111372461	need to change the motor of swift plus machine.	Media_1	RESOLVED	2022-01-10 11:35:33
19	61D965BF40F0E	VIVEKANAND KUMAR	KC00431	ARUN KUMAR & SONS COMPUTERIZED KEY MAKER	KEY CUTTER	NEAR NARENDRA MOHAN HOSPITAL NEHRU NAGAR GHAZIABAD - 201001-201001	TECHNICAL		SWIFT PLUS 1110110834472	REMARK - CARRIAGE MOVEMENT IS TIGHT		Media_1	CLOSED	2022-01-08 15:51:51
20	61D6F99D6FEC6		61D555490A540	akash	LOCK SMITH	Mumbai-400104	TECHNICAL			hi this is Kishor key maker from Goregaon West Mumbai 400104 my silca futura auto machine stop working on the time of cutting key.unfourunately stop working not switch on machine	Machine servicing done .now machine is working fine.		RESOLVED	2022-01-06 19:45:57
21	61D6C0B90D7AB	PAZHANIMUTHU B	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL	HARDWARE RELATED PROBLEM	Swift plus 1110110834458	we are facing issue of up and down motion. cutter shaft housing got damaged.	Machine was called back in HO for service purpose. Servicing has been done. Machine is working fine.	Media_1 Media_2	RESOLVED	2022-01-06 15:43:13
22	61D691C38BC54		SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	TECHNICAL	SOFTWARE RELATED PROBLEM		tvs Jupiter Bajaj pulsar keys are Cutting very deep they are not working	Zero Point Calibration of machine done .	Media_1	RESOLVED	2022-01-06 12:22:51
23	61D58AF18A174		61D555490A540	akash	LOCK SMITH	Mumbai-400104	TECHNICAL	HARDWARE RELATED PROBLEM	Silca Futura auto	Hi this is kishor key maker from Goregaon West Mumbai my silca futura auto machine stop working on the time cutting key. i don't know what happened with the machine unfortunately stopped working.kindly send some person to fix my machine problem . my self akash gupta.contact no.8108030121.address road no.2 jawahar nagar Goregaon West Mumbai 400104 opp.satguru hotel.	Machine servicing done .now machine is working fine.		RESOLVED	2022-01-05 17:41:29
24	61D52367902FA	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		DUO 1110110603146	NAME - SARDAR JI COMPUTERIZED CHABHI WALE, VISHNU MOBILE - +918141736485 PROBLEM - ELECTROMAGNETIC SWITCH IS NOT WORKING	Electromagnetic switch changed , now machine is working fine.	Media_1 Media_2	RESOLVED	2022-01-05 10:19:43
25	61D3DE26EF4F2	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Futura Light 1110111525812	Key cut not perfectly	Zero point calibration done . Now machine is working fine.	Media_1 Media_2 Media_3	RESOLVED	2022-01-04 11:11:58
26	61D2CF9E74EC3	PAZHANIMUTHU B	61D2B30D8C9F9	SARAN KEYS	LOCK SMITH	Erode-638001	TECHNICAL	HARDWARE RELATED PROBLEM	Futura light 1110111525966	Power not coming to Adaptor	Power adaptor sent.	Media_1 Media_2	RESOLVED	2022-01-03 15:57:42
27	61D15DEEE51F2		61B336A3CE02B	Irfan patel	LOCK SMITH	pune-411034	TECHNICAL	GENERAL TROUBLESHOOTING		aapka St creation offer Aaya per response Nahin de raha phone Nahin Utha Raha Aisa Kyon	Diode bridge rectifier changed now machine is working fine.		RESOLVED	2022-01-02 13:40:22
28	61D15DCC227DE		61B336A3CE02B	Irfan patel	LOCK SMITH	pune-411034	TECHNICAL			my machine is not operate please you			CLOSED	2022-01-02 13:39:48
29	61CF612C0DD0D		61C05C018ED1F	Huzaif Mushtaq	CAR ACCESSORY SHOP OWNER	sopore-193201	TECHNICAL			1st of all happy new year to every one minda silca team ,i have started my new key business and i have discussed with your marketing and distributers that which which mechine i have to need yo set up my business,but every one said you take digital mechine futura auto it will help you always ,but recently keid , wegonar car come at my shop both customers ho back due to decoding problem in kwid and no update of wegonar new model ,now i request minda silca team to provide me a manual mechine ????i vill pay the amount in installments please	Already your Area manager informed regarding this complaint.		RESOLVED	2022-01-01 01:29:40
30	61CC3EAA24B75	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		futura auto 1110110024712	Rouble motors, kailash nagar, delhi, 110031, machine prblm-updating machine blocked. mob-9968193154	Machine was updated and now machine is working fine .		RESOLVED	2021-12-29 16:25:38
31	61CB2692B4725		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	TECHNICAL			test	Test Case		REJECTED	2021-12-28 20:30:34
32	61CAFE0F1B464		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL	NORMAL QUERY		test test	test resolved	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-28 17:37:43
33	61C808B811F5F		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		futura 1906541180505	Dear Team minda silca, meri machine update k bad bahut sare keys glat cut kr rahi h,maine or Avinash ji ne machine ko 4 bar calibrate or factory reset kr k dekh lia,but kuch sudhar nahi h,please ise jaldi se jaldi solve kia jai mera 31 th dec ko update khatam ho jaiga, from arora's???? jodhpur	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-26 11:46:24
34	61C7CDE365B5B		6169313CB3ECF	umrao singh	LOCK SMITH	mahedar gharib haryana -123029	GENERAL			banjara key stor	Incomplete Information		REJECTED	2021-12-26 07:35:23
35	61C56657A0C32	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura light 1110111525997	Punjab lock house, hosiarpur machine prblm-updation	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2021-12-24 11:49:03
36	61C565E88A01E	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110183563	manhohar lock house hosiarpur, machine prblm-card not opening	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2021-12-24 11:47:12
37	61C47A4FBC020	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	MACHINE CALL BACK	Twister 2 01110110181668	issue: sound coming from twister 2 machine after changing the motor still getting sound Machine details: Twister 2 S.no.01110110181668	Machine got serviced at company and sent back to the customer.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-23 19:01:59
38	61C30F94E16BD	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		FUTURA LIGHT 1110111525324	NAME - SUMAN KUMAR PROBLEM - MASHINE NOT ABLE TO CONNECT WITH TAB		Media_1	CLOSED	2021-12-22 17:14:20
39	61C30C063C2C1		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			silica Dao left side camp was not work net the part D934597ZR solve the problem replace the part	Key is holding in the clamp perfectly .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-22 16:59:10
40	61C2E91097C74	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	LOGISTICS	MATERIAL NOT RECEIVED		Dear sir, I am facing big problem form courier service of our company material delivery was very poor in ludhiana, I check docket details it's shows delivered but material was not delivered in my shop when contact to tci person he is not responding I am attached the status of docket details but not deliver in my shop till now customer of futura auto is waiting in my shop he is from kashmir. sir request you to please see this problem it's my request please solve this problem as soon as possible. thank you	Material Received by the customer on 22nd Dec 2021 at 3.45PM	Media_1	RESOLVED	2021-12-22 14:30:00
41	61C1BA29726AD	VIKAL RANAWARE	61BC68A7546E6	manthan	LOCK SMITH	pune-411028	TECHNICAL	SOFTWARE RELATED PROBLEM	Futura Pro 1110111525089	We are trying to update futura pro with your support but it's getting error again and again so kindly help us in this		Media_1 Media_2	CLOSED	2021-12-21 16:57:37
42	61C1944E8D436		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			my material		Media_1	RESOLVED	2021-12-21 14:16:06
43	61C04CB571881		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	NORMAL QUERY		?? please send all part with silca branding ????	required details share with the customer		RESOLVED	2021-12-20 14:58:21
44	61BE05AAAAB58		61BC68A7546E6	manthan	LOCK SMITH	pune-411028	TECHNICAL			Respected sir / mam� My name is Manthan somnath mangalage I am a locksmith and my shop is in pune I am getting problems in Futura machine update whenever I try to update I got some issue machine update download get starts but at the last movement tab shows this error : 'UNABLE TO RECCONECT THE FUTURA MACHINE ' .� So I am requesting please help me to solve this issue�as soon as possible because now my machine is showing if don't update my machine within 24 days my machine get locked�out so please sir help me to solve this problem�as soon as possible.		Media_1	CLOSED	2021-12-18 21:30:42
45	61BDBD10C65AB		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			silica Dao cutter number D734963ZB is not good material bus he cut the keys get so hot and key was cut with the cutter	when we cross-verified key was holding properly in the clamp.	Media_1	RESOLVED	2021-12-18 16:20:56
46	61BC33F307236		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	TECHNICAL		test9090 8698869	test	Test Case		REJECTED	2021-12-17 12:23:39
47	61BC33D50D99A		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL			test	Test Case		REJECTED	2021-12-17 12:23:09
48	61BADB29B3CA6		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	SOFTWARE RELATED PROBLEM	futura 190654118050	dear Minda silca team mujhe complaint kiye hue 4se5din ho gaye hai or abhi tak meri problem solved ni hui hai or Minda silca team se bat hui hai lekin 4din mein abhi tak mujhe koi satisfied wala solution ni mila hai or mein keys cut ni kr skta hun Hyundai Ki is wjha se mujhe bhot problem ho rahi hai Minda silca team se meri request hai ki jaldi se meri problem solved kre meri machine mein old version krta hun to keys perfect cut hoti hai or new version krte he glat cut hoti hai iska matlb clear hai ki software mein problem hai new version mein from navneet arora jodhpur	Machine was updated and now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2021-12-16 11:52:33
49	61B85FF74FDDF		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL		SILICA SWIFT PLUS	I complaints so many times but no response or resolve my machine problem, I request to you please refund my money back,	Dear Sir, From your end problem has be resolved but sill you facing the problem we have already communicated to you if you agree on the points please let us know .		RESOLVED	2021-12-14 14:42:23
50	61B709EC4FB4C	MADDELA SRIKANTH	H056	HINDUSTAN TECHNO IMPEX	DEALER	PHASE IV, PLOT NO 17 AND 18, BLOCK 19, APIIC, AUTONAGAR, GUNTUR, ANDHRA PRADESH - 522509 INDIA-522509	TECHNICAL		Matrix Slx 1196091101307	Matrix Slx machine clamp issue customer request for new clamp	Dear Sir, We having the clamp jaw in your stock please change the clamp jaw .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-13 14:23:00

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205