S.NO TOKEN BY EMP CUSTOMER CODE NAME CUST. TYPE ADDRESS-PINCODE TYPE SUB TYPE MACHINE INFO/SR. REMARK RESPONSE Media Links STATUS DATE Action
1 6231CABF90B6F SHAURYA PRATAP SINGH K066 KRISHAN LAL LOCK MERCHANT DEALER CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001 TECHNICAL SOFTWARE RELATED PROBLEM Futura Auto
1110111359707
Not decoding properly Please decode the after proper cleaning and set the key in clamp properly . Then it will decode perfectly . Media_1
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RESOLVED 2022-03-16 17:02:15    
2 6231BCDD830DF PAZHANIMUTHU B S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 TECHNICAL Futura Auto
1110110604372
Having Registration Issue Media_1
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CLOSED 2022-03-16 16:03:01    
3 62318B8C72F78 Vipindas C D015 DEEPAK MARKETING DEALER 101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053 GENERAL QUALITY ISSUE
Invoice No 21-22/1DM/029680 Billed material T7268 400 Nos Material received T7291 400 Nos. Need to take sales return for the same , as this material already having quality issue... Dear Sir, The Credit note has been issued against the Sales Return of KEY T7260 of amount 13,306.27/- Journal Voucher no. 1805/JOUR/JV466 Dt. 18-05-22. Media_1 RESOLVED 2022-03-16 12:32:36    
4 62304945BF881 623041C38C3F7 manuj singhal LOCK SMITH Gwalior -474001 TECHNICAL NORMAL QUERY
Dear sir 8349037884 your employee say they come Gwalior and update my futura but he will not come in Gwalior and there are two machine and they promise me they will give update but they will not updates my futura machines and we already pay the amount of two machine ?15104 as soon as pls resolve this issue Dear Sir, as discussed machine has been updated and new update also came swift and royal Enfield update also there . RESOLVED 2022-03-15 13:37:33    
5 623043A349A29 623041C38C3F7 manuj singhal LOCK SMITH Gwalior -474001 TECHNICAL SOFTWARE RELATED PROBLEM
8349037884 this agent say futura update is now available and the subscription amount is 15104 we do thay payment at 31st january but now he say futura have no update available and they do not refund my money plz as soon as possible refund my money for this agent we humbly request to you my contact no. 9826211879 Already complaint enrolled . This is duplicate complaint so i am rejecting this complaint . Media_1
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REJECTED 2022-03-15 13:13:31    
6 6230342C8D565 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL FUTURA AUTO
1110110182351
NAME - MAMA BHANJA KEY POINT MOBILE - +918107069670 REMARK - MACHINE IS NOT TAKING UPDATE VIA TAB Machine was updated and now machine is working fine . RESOLVED 2022-03-15 12:07:32    
7 62300B4E9CF3A 5FFC5B3B0C27A Ambica Key shop LOCK SMITH Visnagar-384315 TECHNICAL HARDWARE RELATED PROBLEM
Futura Light not Start CLOSED 2022-03-15 09:13:10    
8 622C4E8132668 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL SOFTWARE RELATED PROBLEM Fututa auto
1110110963400
*Amar motors shimla. Address-kachi ghati, shimla. Machine Problem- Updation problem as shown in pic. Machine was updated and now machine is working fine . RESOLVED 2022-03-12 13:10:49    
9 622C20DE93C67 D015 DEEPAK MARKETING DEALER 101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053 GENERAL
Good morning. sir we have requested so many time give price List pdf. but we still not received. every one asking. pdf of price List so pl take imidtly action vand send us pdf of price list Price list PDF format has been shared with the customer. RESOLVED 2022-03-12 09:56:06    
10 622B5C78B5A7A 620FD87FE1843 sk Shahjahan Badsha LOCK SMITH New Delhi-110005 GENERAL
i want to buy car flip Keyshells but i am unable to do that with this app. please suggest me or help me on buying products Dear Sir, The customer is asking for Honda & Hyundai Key Shell in the OEM logo. We are not having this OEM key shell in our range. once it will come into our stock we will give you it accordingly. RESOLVED 2022-03-11 19:58:08    
11 6229D5F605F7E PAZHANIMUTHU B 6173D5AAD1266 vinothkumar KEY CUTTER palladam-641664 LOGISTICS MATERIAL NOT RECEIVED
TCi docket No : 811530241 Material reached in chennai on 03.03.22 but still now not delivered. I am calling continuously but picking. and mobile no : 8178140371 this person speak very rudely. The Shipment has delivered on 12-Mar-2022 Media_1 RESOLVED 2022-03-10 16:11:58    
12 6229CF29EFFB4 Avinash Ojha K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL GENERAL TROUBLESHOOTING
head is not proper fited,(7017) Key blade shape had been changed. now this problem has been resolved . Media_1 RESOLVED 2022-03-10 15:42:57    
13 6229C99196942 Avinash Ojha A138 ARORA AUTOS DEALER C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001 TECHNICAL Futura Auto
1110110604365
Serial number not update on server. Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-03-10 15:19:05    
14 6229B22449DF1 PAZHANIMUTHU B 6173D5AAD1266 vinothkumar KEY CUTTER palladam-641664 LOGISTICS
Material reached in chennai on 3rd March bt still now not recd. The Shipment has delivered on 12-Mar-2022 Media_1 RESOLVED 2022-03-10 13:39:08    
15 6229991234F6C D015 DEEPAK MARKETING DEALER 101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053 GENERAL
Good morning. we don't have place in our shop. we don't have inough place. to keep. the meterials. comming in pouch packing. we request to you. to. send all the meterials. in box packing only. rqurds Deepak marketing Bangalore. okay sir, from now onwards we will send you box packaging material only. RESOLVED 2022-03-10 11:52:10    
16 622874A3838B0 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL FUTURA PRO
1110111152582
NAME - SAI AUTO, SHUBHAM MOBILE - +919305385464 REMARK - MACHINE IS NOT ABLE TO CONNECT WITH TAB customer was not responding. REJECTED 2022-03-09 15:04:27    
17 6227446489DB1 Avinash Ojha A138 ARORA AUTOS DEALER C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001 TECHNICAL Futura Auto
1110110604334
show error serial nom can't be empty Media_1 CLOSED 2022-03-08 17:26:20    
18 6221B50464196 D015 DEEPAK MARKETING DEALER 101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053 GENERAL QUALITY ISSUE
t7291 key complete Dear Sir, The Credit note has been issued against the Sales Return of KEY T7260 of amount 13,306.27/- Journal Voucher no. 1805/JOUR/JV466 Dt. 18-05-22. Media_1
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RESOLVED 2022-03-04 12:13:16    
19 6220806C4C02C K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL
Remote cable show error Need to change the Silca cable . Media_1
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RESOLVED 2022-03-03 14:16:36    
20 6220534CA77E3 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL NORMAL QUERY
Kanpur UP technical support person mobile n. Dear Sir, Mr. VIVEKANAND (7355637097) is the Area in Incharge of Kanpur City. Please contact him for any kind of assistance. Mr. Deepak Kumar (8757972904) is our Technical Assistant you can call him also for any kind of Technical support. RESOLVED 2022-03-03 11:04:04    
21 621DE06130630 Punit Chaurasiya Test4C48E1165 Test2MF DEALER Delhi -110017 GENERAL NORMAL QUERY
test Test Case REJECTED 2022-03-01 14:29:13    
22 621DCCB149506 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL DUO LITE
1110110618003
NAME - SAI BABA LOCK REPAIRING HOUSE. MOBILE - +91 97959 51460 REMARK - CUTTER TEETH BROKEN WHILE DEMONSTRATION AT DEALER END Cutter is dispatched from company ,Please change the cutter. Media_1
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RESOLVED 2022-03-01 13:05:13    
23 621CB5EE743F9 SHAURYA PRATAP SINGH KC00197 JIMMY LOCK & KEY HOUSE KEY CUTTER SHOP NO.3 VED MANDIR MARKET,DARESI GROUND,LUDHIANA -141008 TECHNICAL SOFTWARE RELATED PROBLEM Futura light
1110111525362
*Update error as shown in image. *Tablet hanging Machine was updated and now machine is working fine . Media_1 RESOLVED 2022-02-28 17:15:50    
24 621C766425DDC MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 TECHNICAL Futura auto
1110110183266
update issue futura app not moving forward for update Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-02-28 12:44:44    
25 621C63D1B9513 SHAURYA PRATAP SINGH LS00608 public locker LOCK SMITH lahori gate, patiala-147001 TECHNICAL futura
1906541140509
*Program version is 3.34 but did not open card in any sn no. which is coming last 5 to 6 months Machine was updated and now machine is working fine . Media_1 RESOLVED 2022-02-28 11:25:29    
26 621B4729E1810 SHAURYA PRATAP SINGH LS00734 Dilwar lock repairing LOCK SMITH near hosiarpur bus stand, civil line-146001 TECHNICAL HARDWARE RELATED PROBLEM Futura light
1110111525881
*Machine off while cutting the key. *Adaptor problem. Mob-9888159630 Need to change the power adaptor. RESOLVED 2022-02-27 15:10:57    
27 6219F179444F2 PAZHANIMUTHU B S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 LOGISTICS MATERIAL NOT RECEIVED
TCI : 811104486 EXPECTED DELIVERY - 23/02/2022 bt still now not yet recd The Shipment has delivered on 28-Feb-2022 Media_1 RESOLVED 2022-02-26 14:53:05    
28 6219EA5EA9597 VIVEKANAND KUMAR 6176BE3522F1B Tanuj Verma LOCK SMITH lucknow-226003 TECHNICAL SWIFT PLUS
1110110603146
REMARK - MACHINE IS LYING WITH US FOR SEVEN DAYS CUSTOMER HAS Customer has paid difference amount of Twister as communicated SIR, REQUEST YOU TO PLEASE RESOLVE Twister II Machine given to customer in exchange of swift plus machine. Media_1 RESOLVED 2022-02-26 14:22:46    
29 6218839DB0808 SHAURYA PRATAP SINGH I008 ISHWAR DASS KHURANA & SONS DEALER SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006 TECHNICAL HARDWARE RELATED PROBLEM twister
1110110713340
Guru nanak sai meter work, jalandhar, machine problem-Main switch was damage SP60 switched send to the customer. Please change . Media_1 RESOLVED 2022-02-25 12:52:05    
30 62177E0FB3C05 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL FUTURA AUTO
1110110183372
NAME - SABBIR MOBILE - +91 94735 73389 REMARK - SOME CARDS ARE NOT OPENING AFTER UPDATE OF MACHINE Machine was updated and now cards are opening in the machine . RESOLVED 2022-02-24 18:16:07    
31 62177D625E3FA VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL FUTURA AUTO
111011359783
REMARK - SOME CARD NOT OPENING AFTER MACHINE UPDATE Machine was updated and now machine is working fine . Media_1 RESOLVED 2022-02-24 18:13:14    
32 62176C99BF639 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL HARDWARE RELATED PROBLEM DUO BASE
1110110629993
NAME - HAKIM KEYS MOBILE - +917388459616 REMARK - MOTOR IS NOT WORKING PROPERLY Motor switch also not working properly customer was not responding. RESOLVED 2022-02-24 17:01:37    
33 6215FF25658FF 5FAE6C5D1B621 Salim Khan LOCK SMITH khargone-451001 TECHNICAL SOFTWARE RELATED PROBLEM Futura Auto
1110110971009
my machine is blocked due to update. and update process is not going above 0%. i am having issue using machine. please resolve my problem asap. thanks Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-02-23 15:02:21    
34 6214EA1B2D572 61E85D7728B39 Akbar Shaikh LOCK SMITH Pune -411051 TECHNICAL Futura Auto
1110111359646
problem not solved. Calibration of machine done , now machine is working fine. RESOLVED 2022-02-22 19:20:19    
35 6214775EC724D PAZHANIMUTHU B V044 V.G.S KEY WORLD DEALER PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030 TECHNICAL SOFTWARE RELATED PROBLEM Futura Auto
1110110183518
we are trying 3 to 4 times to Update of this machine but it is not taking update Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-02-22 11:10:46    
36 62134D8E5AB71 61E85D7728B39 Akbar Shaikh LOCK SMITH Pune -411051 TECHNICAL SOFTWARE RELATED PROBLEM Futura Auto
1110111359646 1110111359646
My machine problem is not yet solved. Calibration of machine done , now machine is working fine. RESOLVED 2022-02-21 14:00:06    
37 62134D84D2E1A 61E85D7728B39 Akbar Shaikh LOCK SMITH Pune -411051 TECHNICAL Futura Auto
1110111359646 1110111359646
My machine problem is not yet solved. Machine was updated and now machine is working fine . RESOLVED 2022-02-21 13:59:56    
38 620E2124A512A A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL
sir my material Dear Sir, The required Trading stock is not available with us. We are trying to arrange the material. as soon as it will be available. We will dispatch it to you accordingly. CLOSED 2022-02-17 15:49:16    
39 620CA6B76B613 SHAURYA PRATAP SINGH LS00607 guru kirpa lock and key services LOCK SMITH bharat nagar, near bus stand, ludhiana-141001 TECHNICAL futura pro
1033801810701
*Update problem, machine not opening Machine was updated and now machine is working fine . RESOLVED 2022-02-16 12:54:39    
40 620B6EC7684D0 6110E5199913E mohammad rizwan LOCK SMITH jaipur-302001 TECHNICAL SOFTWARE RELATED PROBLEM Futura Auto
1110110182184
1. Sometimes machine's calibration is automatically out.. 2. Machine is highly vibrating and sounds very loudly . 3. Machine's mobile tracer couldn't tracing the keys properly.. 4. Even after update,new functions aren't working. Calibration of machine done , now machine is working fine. Media_1
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RESOLVED 2022-02-15 14:43:43    
41 620A5D434ABEC M211 M.M.A. ENTERPRISES SILCA POINT SHRI NATH INDIAN OIL CENTRE, NEAR VAIBHAV MULTIPLEX, VAISHALI NAGAR, JAIPUR - 302021-302021 GENERAL
ak ???? mis Dear Sir, This Key T7334 - Mahindra Bolero comes in only 10 pcs per box as per the packaging std and catalogue. By mistake it has printed 20 pcs on the invoice. So, please consider it only as 10 pcs per box. Media_1 RESOLVED 2022-02-14 19:16:43    
42 62021D0E87481 61E6AF7962456 Sharda key maker LOCK SMITH Kamshet-410405 TECHNICAL HARDWARE RELATED PROBLEM
my futura Auto key cutting machin ultra key cutting key cutting nahi ho rahi he As we discussed and found the issue in power adaptor after running the machine with another power adaptor, Request you to please change the power adaptor.
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RESOLVED 2022-02-08 13:04:38    
43 61FFC9AA30374 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL SOFTWARE RELATED PROBLEM FUTURA PRO
1027701190605
REMARK - MASHINE IS NOT ABLE TO TAKE UPDATE VIA TAB NAME - RK KEY MAKER,RAJJAB ALI MOBILE - 9889340320 Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-02-06 18:44:18    
44 61FE322828402 VIVEKANAND KUMAR N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL FUTURA AUTO
1110110183297
NAME - SALMAN TALE REPAIRING CENTER MOBILE - +917017675237 REMARK - MASHINE CUTTING NOT PROPER IN DIMPLE KEYS Dear Sir, as we found that you are using some local cutter in futura machine that's why you are facing problem in cutting the key , Use original silca cutter to avoid this type of issue. Media_1
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RESOLVED 2022-02-05 13:45:36    
45 61FE31A80964C Avinash Ojha A138 ARORA AUTOS DEALER C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001 TECHNICAL SOFTWARE RELATED PROBLEM Futura Auto
1110110963325
Machine show bolcked Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-02-05 13:43:28    
46 61FCCD8153895 61C05C018ED1F Huzaif Mushtaq CAR ACCESSORY SHOP OWNER sopore-193201 TECHNICAL SOFTWARE RELATED PROBLEM futura auto
1110110712848
Last month i found the tracer of machine broken. I ordered a new one and it arrived yesterday i.e 3rd of Feb 2022. Today i installed the new tracer and tried to decode ultra cut verna key. But when i lowered the sheild of machine tracer came down and on clam it didnt stopped and broke again. As we discussed please do the zero point calibration . Media_1
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RESOLVED 2022-02-04 12:23:53    
47 61FA18A650249 MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 TECHNICAL SOFTWARE RELATED PROBLEM Futura auto
111011091773
showing update enabled error in futura auto machine for following Sn.no. 111011091773 Machine was updated and now machine is working fine . Media_1 CLOSED 2022-02-02 11:07:42    
48 61F92BFEC4E29 M026 MAHARASHTRA KEY CENTRE DEALER 694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042 GENERAL QUALITY ISSUE
Mai na Nahi bolo tha a part number T7272 chavi mai na bolo tha opp side sir ji Dear Sir, we are sending you 750pcs of T7271 against of your 1000 pcs now vide the invoice no 21-22/1DM/029653 Dt. 05-Feb-22. You will be get this material in next 5-7 days as per the courier transit time.. . Media_1 RESOLVED 2022-02-01 18:17:58    
49 61F91C2AC49F7 S229 SMITH KEYS INDIA PRIVATE LIMITED DEALER RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018 GENERAL
Wrong material received inside the box. part number T7353 as per details it should be Moulded key i10 Left but in the box it is i20 new Right profile. Please check. it is done twice. Dear Sir, As per the uploaded catalog and other verification the part number T7353 MOULDED KEY HYUNDAI i10 LH is a LH profile key. and the picture you have shared with us that are also the same. T7354 MOULDED KEY HYUNDAI i10 RH is a RH profile keys. So, if you require RH profile key. Please place the order in T7354 part code for billing. Media_1
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RESOLVED 2022-02-01 17:10:26    
50 61F90C3EA334B RISHANT BHATIA I008 ISHWAR DASS KHURANA & SONS DEALER SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006 TECHNICAL Duo Base
01110110726715
Customer Name : Pravin : 7530918839 Cutter speed is less in brand new machine We found that speed of the machine is 1400 rpm and it will not create any problem while cutting the key . Media_1
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RESOLVED 2022-02-01 16:02:30