Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	62A1A04034D49	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Twister II 01110110181309	Machine Over Cutting Blades & Carriage Movement not proper Contact No : +91 70657 72234	Machine servicing done .now machine is working fine.	Media_1 Media_2	RESOLVED	2022-06-09 12:54:48
2	62A019B961DEA	SHAURYA PRATAP SINGH	KC00197	JIMMY LOCK & KEY HOUSE	KEY CUTTER	SHOP NO.3 VED MANDIR MARKET,DARESI GROUND,LUDHIANA -141008	TECHNICAL		futura light 1110111525362.	update is not taking, showing download interrupted	Machine was updated and now machine is working fine .		RESOLVED	2022-06-08 09:08:33
3	629F411F1E23E		605B3323B9D60	Mohd Altafuddin	LOCK SMITH	bidar-585403	TECHNICAL		fuchra auto 1110110899167	sir please unlock my Machine it's a problem to update in machine so please unlock or clear my fault this updated system sir .....	Machine was updated and now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2022-06-07 17:44:23
4	629C722DF274B		629C708DB60A0	rohit	LOCK SMITH	1234-7529847087	GENERAL			njb	Test Case		REJECTED	2022-06-05 14:36:53
5	6298883F0A860	RISHANT BHATIA	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	GENERAL	NORMAL QUERY		Rs.5000 free keys against Twister not recieved. Invoice Attached	Dear Sir, Since earlier we don't have any information or approval about it. So the order did not proceed/consider under the schemes. Request you to, please provide me the approval first for consideration in schemes.	Media_1	RESOLVED	2022-06-02 15:21:59
6	629877CB762D9		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL	NORMAL QUERY		dear sir I am order 7017 dscover 300 pic only company send 1500 pic I am not order this keys 7017Ats colors keys	Dear Sir, The Credit note has been issued against the Sales Return of KEY T7017-AST-50 of amount 2,294.00/- Journal Voucher no. 22-23/10001/1306/JOUR/JV78 Dt. 13-06-22.		RESOLVED	2022-06-02 14:11:47
7	62984732C4777	Pawan Sharma	TESTO007	TEST FIRM	DEALER	NA AVL-201301	TECHNICAL	GENERAL TROUBLESHOOTING	test test123456	test	Test Case		REJECTED	2022-06-02 10:44:26
8	62983FCF752E3	PRACHI SAXENA	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	NORMAL QUERY		test 1	Test Case		REJECTED	2022-06-02 10:12:55
9	62983FB23AB08	PRACHI SAXENA	624EB098BD7E9	TestAY	LOCK SMITH	ghaziabad-201009	GENERAL			test test test	Test Case		REJECTED	2022-06-02 10:12:26
10	6294CDE874CCD		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL	QUALITY ISSUE		dear sir my order was 7017 discover keys but key was 7017 discover 5 colour Ast i dont want this keys	Dear Sir, We have checked and found that, this Keys T7017-AST-50 @ 300 pcs ordered vide ID No.: M026/05-2022/1012 dated 23-05-2022 received from your side. Therefore, we processed it as a result of which this material was sent to you. First of all I would request you please try to sell it from the end. If you are unable to do so, you can request us for a refund. We will follow the same.	Media_1 Media_2	RESOLVED	2022-05-30 19:30:08
11	6291D65AC7AEA	SHAURYA PRATAP SINGH	LS00606	Arora lock smiths	LOCK SMITH	copper road, crystal chowk, amritsar-143001	TECHNICAL		Duo base 1110110713623	Arora lock Smith address- crystal chowk, amritsar. machine problem- key slip in domestice clamp cutter side	How to cut thick steam bit key video had been provided . please follow the same process.		RESOLVED	2022-05-28 13:29:22
12	6291C14C02A22	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS	MATERIAL NOT RECEIVED		Machines Billed on 20-5-22 & still not delivered to customer	Dear Sir, The Shipment has been delivered on 31-MAY-2022. as confirmed by the courier faculty. Please check and revert if you still not have received it.	Media_1	RESOLVED	2022-05-28 11:59:31
13	629088D181378		6290880267E6C	mandeep	LOCK SMITH	ludhiana-141002	TECHNICAL		swift plus 1110111655656	carriage movement problem	Machine servicing done .and dispatched from the company.		RESOLVED	2022-05-27 13:46:17
14	629033CF4F4DA		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL	NORMAL QUERY		Sir My material	Dear Sir, the order was rejected as it is not as per the Order MOQ. We are requested to please increase the order Qty and replace on the App for processing.	Media_1	RESOLVED	2022-05-27 07:43:35
15	628F42D181BB4	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS	MATERIAL NOT RECEIVED		expected delivery date is 19-May-2022 but Still material not delivered	Dear Sir, The Shipment has been delivered on 31-MAY-2022. as confirmed by the courier faculty. Please check and revert if you still not have received it.	Media_1	RESOLVED	2022-05-26 14:35:21
16	628E1FFF72ECB		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	POP MATERIAL		please send keys catalogue volume iii asap	Dear Sir, The POP material has been dispatched to you from the company on 01-Jun-22. Kindly check and revert, if you still not have received it.		RESOLVED	2022-05-25 17:54:31
17	628E07AA6C2EC		628E0728EC752	amit	LOCK SMITH	chhatarpur -471001	TECHNICAL			machine update problum Futura lite	Machine was updated and now machine is working fine .		RESOLVED	2022-05-25 16:10:42
18	628D03086F110	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS	MATERIAL NOT RECEIVED		Machine booked on 19-5-22 for Kanpur bit still not delivered whereas delivery date is showing 23-5-22	The consignment has been delivered to the customer end by 28-May-22	Media_1	RESOLVED	2022-05-24 21:38:40
19	628B30987F908		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL	QUALITY ISSUE		t 7017	According to the discussion with the customer, the customer is able to sell this material	Media_1	RESOLVED	2022-05-23 12:28:32
20	6288C44D52956	RISHANT BHATIA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	LOGISTICS	TOD & ORC		10pcs were found less in this packet of 50pcs as claimed by customer	Dear Sir, After several reminder's and follow up we are not getting any response from your side. So, we are closing this complaint from our end. If still, you have any issues with it. So you can re-open this customer complaint from your side.	Media_1	RESOLVED	2022-05-21 16:21:57
21	6288855FE117D		62877F8F2EA8A	Soeb sab	LOCK SMITH	Burhanpur-450331	TECHNICAL		Filash Mobail 1110110931140	Motar problam	Motherboard is not working in this machine ,please rectify this problem .		PROCESSING	2022-05-21 11:53:27
22	628728171490C		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS	MATERIAL NOT RECEIVED		Received wrong Material. Only Blank Plastic Pouches received.	The customer has received the original shipment with full quantity -confirmation by the courier faculty and ASM	Media_1 Media_2 Media_3	RESOLVED	2022-05-20 11:03:11
23	62833F898D40C	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL	QUALITY ISSUE	keys GL9R	GL9R key profile complaint	Dear Sir, The Credit note has been issued against the Sales Return of KEY TR-CGL9R 20 of amount 14,721.28/- Journal Voucher no. 22-23/10001/1406/JOUR/JV115 Dt. 14-06-22.	Media_1	RESOLVED	2022-05-17 11:54:09
24	62833B6CC4108		625A642B5CAD8	Arbaz Ali	LOCK SMITH	Kolkata-700017	TECHNICAL			updated problem	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-05-17 11:36:36
25	627F4DB0B71A2	MADDELA SRIKANTH	SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	LOGISTICS	MATERIAL NOT RECEIVED		delay in Delivery expected delivery date is 10 may 2022 still not delivered	The Shipment has delivered on 26-MAY-2022	Media_1	RESOLVED	2022-05-14 12:05:28
26	627F385DEA3FC	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	GENERAL	NORMAL QUERY		(confirmation letter) our futura lite emi customer from kurnool (Sk locks) has completed all his emi payment till Feb-22 no emi are pending from customer so please check this issue	Okay Sir, we are issuing a credit note against this Futura 03R clamp billing. you will get this CRN by end of this month. Meanwhile, you are requested to please give your acknowledgement on Balance confirmation letter and submit to us urgently.	Media_1	RESOLVED	2022-05-14 10:34:29
27	627E1CC76111A		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	LOGISTICS	TOD & ORC		7191 keys 500 pcs short nikla he	The customer has recevied the entire material, confirmed and verified by Rishanth Bhaita Ji	Media_1	RESOLVED	2022-05-13 14:24:31
28	627BB681CA8BB	PAZHANIMUTHU B	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	LOGISTICS	MATERIAL NOT RECEIVED		Material reached on 7th May but not yet despatch	The Shipment is delivered on 14-May-22		RESOLVED	2022-05-11 18:43:37
29	6278DBCF7AE97		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			PLEASE NOTE SIR THIS IS NOT MY ORDER PLEASE MAKE ARRANGEMENT TO DO THE NEED FULL THANKS	Repeated Complaint	Media_1	REJECTED	2022-05-09 14:45:59
30	6278D7CA0D545	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	COMMERCIALS	SALES RETURN		I am not ordered this material Billed at 26 april. please return this material.	Dear Sir, The Sales return Credit note of amonting Rs. 1,20,000/- has been issued Sales Return Request. (JV no : 22-23/10001/0606/JOUR/JV18, Dt. 06-Jun-22 )	Media_1	RESOLVED	2022-05-09 14:28:50
31	62751F25CE42A		622DD50133C07	hukum	LOCK SMITH	indore -452001	TECHNICAL			bulb shot ho gaya hai	As discussed need to change the bulb of the machine .	Media_1 Media_2	RESOLVED	2022-05-06 18:44:13
32	62736CC82B55C		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	QUALITY ISSUE		ACCESS 125 - T7163 BLADES COMING OUT	Dear Sir, The Sales return Credit note of amonting Rs. 50,575/- has been issued Sales Return Request. (JV no : 22-23/10001/0606/JOUR/JV20, Dt. 06-Jun-22)	Media_1	RESOLVED	2022-05-05 11:50:56
33	626FE3631F1B4		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS	MATERIAL NOT RECEIVED		dear minda.silca team swift plus machine send ki the wo 30/4/22 ko delivery honi the lekin wo abhi tak delivery ni hui hai.	Dear Sir, Your shipment has delivered on 04-May-22 - as confirmed by the courier faculty.	Media_1 Media_2	RESOLVED	2022-05-02 19:27:55
34	626F599C1018B		5FFC5B3B0C27A	Ambica Key shop	LOCK SMITH	Visnagar-384315	TECHNICAL			Futura Update nahi ho raha hai bhai	Machine was updated through cfu. file and now machine is working fine .	Media_1	RESOLVED	2022-05-02 09:40:04
35	626BB6A12085B		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			?? ?? ??? ?? ???? ?? ??? ?? Activa 5g keys not showing in app	Dear Sir, Following are the part code of Activa 5G Keys which are already live on the app. Please check and place your order accordingly. T7276 - KEY HONDA ACTIVA 5G T7341 - KEY HONDA ACTIVA 5G WITHOUT MAGNET T7430 - KEY HONDA ACTIVA 5G Apart from this, if you are looking for any other Keys in Activa 5G. So, please share the same pictures. So that we can check those and will arrange for you.	Media_1	RESOLVED	2022-04-29 15:27:53
36	6269049F908BE		5FFC5B3B0C27A	Ambica Key shop	LOCK SMITH	Visnagar-384315	TECHNICAL	GENERAL TROUBLESHOOTING		Futura Update ho nahi raha hai	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-04-27 14:23:51
37	6268F957C7107		6268D0ACE698A	sunil	LOCK SMITH	balotra -344022	TECHNICAL		Futura Auto 1110110024842	futura latest update 3.35.1 not worki ng on my futura	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-04-27 13:35:43
38	6268F858C7CEC		6268D0ACE698A	sunil	LOCK SMITH	balotra -344022	TECHNICAL			futura latest update not working	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-04-27 13:31:28
39	6268EAEC45ABF		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	MATERIAL NOT RECEIVED		docket number is 811584620 expected delivery date is 23 APR 2022. but parcel still not received.	Dear Sir, the consignment has been delivered on 30-Apr-2022. as confirmed by the courier faculty.		RESOLVED	2022-04-27 12:34:12
40	6267BCEFA1E28	RISHANT BHATIA	S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS	MATERIAL NOT RECEIVED		Docket No : 811585224 shipped on 22-4-22 from Minda Silca has not reached our Office till 26th April 22. So please look into it.	Dear Sir, the consignment has been delivered on 26-Apr-2022. Confirmed by the courier faculty. Material received signed POD attached herewith		RESOLVED	2022-04-26 15:05:43
41	6267BB74B9F06	Avinash Ojha	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL	HARDWARE RELATED PROBLEM	Futura Auto 1110110514589	Cutter spindal is not moving	Machine servicing done .now machine is working fine.	Media_1 Media_2	RESOLVED	2022-04-26 14:59:24
42	62677E516D0EB	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura auto 1110110514510	unable to compete the update showing error connecting to machine but not connecting. Futura auto. s. no. 1110110514510	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-04-26 10:38:33
43	62677CC474E4B		5FADEAB28AD22	Narender Jangid	LOCK SMITH	Hanumangarh-335524	TECHNICAL			I have just updated my machine future auto, so it is not working properly. The key of Mahindra Bolero is not being made sir	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-04-26 10:31:56
44	626687F513860	VIVEKANAND KUMAR	KC00213	Salman tale REPAIRING CENTER	KEY CUTTER	near arbi MADRSA SAHARANPUR - 247001-247001	TECHNICAL		FUTURA AUTO 1110110183297	REMARK - NEW CARDS ARE NOT OPENING AFTER UPDATE	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-04-25 17:07:25
45	626684E90ECCF	VIVEKANAND KUMAR	KC00163	dinesh auto electrician	KEY CUTTER	-224001	TECHNICAL		FUTURA AUTO 1110110183242	REMARK - NEW UPDATE CODES ARE NOT OPENING AFTER MACHINE UPDATE	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-04-25 16:54:25
46	6266732557D60		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			We are informed that 600 pcs of assorted keys is enclosed in the consignment. But we have received only 350 pcs	Closed	Media_1	RESOLVED	2022-04-25 15:38:37
47	626655C4B0405		605B3323B9D60	Mohd Altafuddin	LOCK SMITH	bidar-585403	TECHNICAL		futura auto 1110110899167	please unlock my machine	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-04-25 13:33:16
48	62625199BFA06	VIKAL RANAWARE	62221DB774FCF	shaikh pashu Yasin	LOCK SMITH	Vaijapur-0423701	TECHNICAL		Futura auto 1110110604327	New Machine installation Machine is not getting update from Tab To Machine. it's showing unable to connect Futura machine. kindly send the CFU file to update machine and installation of machine.	Machine was updated and now machine is working fine ,Installation done ..	Media_1 Media_2 Media_3	RESOLVED	2022-04-22 12:26:25
49	62623DF289D14	VIVEKANAND KUMAR	KC00520	SAMEER COMPUTERIZED KEY EXT	KEY CUTTER	Add_A-3,1102 srishti road beside charms-58 -high street Raj nagar extn.-201304	TECHNICAL	HARDWARE RELATED PROBLEM	TWISTER // 1110110766582	REMARK - MOTOR SWITCH IS NOT WORKING PROPERLY	SP60 switched was working after troubleshooting. Now machine is working fine.	Media_1	RESOLVED	2022-04-22 11:02:34
50	6262388A16616	VIVEKANAND KUMAR	A166	AMAN LOCK HOUSE	DEALER	TALE WALI GALI, CHOWK, FAIZABAD, U.P. , INDIA-224001	TECHNICAL			Complaint regarding presetting of remotes/updates availability Dear sir, Scorpio new model - 10 to till vehicles are not being preset in apk ID - 46 AND 47 Toyota vehicle options not available for presetting 1.ETIOS - ID67 2. FORTUNER - G CHIP 3. INOVA ID 67	Your feedback has been taken , will try to bring the update that you mentioned .		RESOLVED	2022-04-22 10:39:30

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205