S.NO TOKEN BY EMP CUSTOMER CODE NAME CUST. TYPE ADDRESS-PINCODE TYPE SUB TYPE MACHINE INFO/SR. REMARK RESPONSE Media Links STATUS DATE Action
1 6314932D17468 B085 BHARAT KEY MAKER SILCA POINT SHOP NO. 5 & 6, GROUND FLOOR, SHIVALIK PALACE, FAIZABAD ROAD, LUCKNOW, UTTAR PRADESH, 226016-226016 GENERAL NORMAL QUERY
Silca wire wears out very quickly I have kharab 4 wires Give training to the customer how to use the cable and how it keep safe after using Media_1 RESOLVED 2022-09-04 17:29:41    
2 6311A5046233F RISHANT BHATIA I008 ISHWAR DASS KHURANA & SONS DEALER SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006 LOGISTICS DELAY IN DELIVERY
Estimated Delivery Date :1Sep but material not delivered yet The shipment has reached at customer shop on 31-Aug-22. Media_1 RESOLVED 2022-09-02 12:09:00    
3 63118C7D912D1 PAZHANIMUTHU B 5FACFA0A2773E Kaja moideen KEY CUTTER trichy-620001 TECHNICAL FUTURA AUTO
1110110533313
This is new machine. During the key cutting machine Automatically stop Machine servicing done and dispatched to the customer . Media_1
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RESOLVED 2022-09-02 10:24:21    
4 631095E568A5C PAZHANIMUTHU B V044 V.G.S KEY WORLD DEALER PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030 LOGISTICS DELAY IN DELIVERY
TCI DOCKET NO : 813482596 Contact No : 81781 44289 Material reached at Chennai on 28th Afternoon but not delivery the material. last three day continuously follow the TCI Person bt they given wrong commitments so i was loosen my business. pls do needful The consignment has been delivered at the customer shop by 02-SEP-2022 Media_1 RESOLVED 2022-09-01 16:52:13    
5 630F3BABCCD0F Avinash Ojha Q003 M. S. QADRI & SONS DEALER SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612 TECHNICAL HARDWARE RELATED PROBLEM Flash mobile
1110110620266
Machine is not start Rocker switch changed. Now machine is working fine and dispatched to the customer . Media_1
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RESOLVED 2022-08-31 16:14:59    
6 630F030A75512 A211 AMIT KEYS DEALER 2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002 LOGISTICS DELAY IN DELIVERY
document number 813483451 arrived destination at 27 August but not delivered to customer yet! and not received call The consignment has been delivered at the customer shop by 02-SEP-2022 RESOLVED 2022-08-31 12:13:22    
7 630B1EFA06DA8 N068 NEGI KEYS LLP DEALER COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145 TECHNICAL GENERAL TROUBLESHOOTING T7431
Quality Issue
Dear sir, We have facing quality problem in T7431- Tyre shape key of Honda Grazia. Key not inserted perfectly in the lock due to this key not working. moulding part of key stick in the lock afer cutting some part of moulding, Key working properly. please resolve this issue. We have available 280 pcs. in stock Thank you Paramvir Negi Please check this complaint. PROCESSING 2022-08-28 13:23:30    
8 6309A01334886 VIVEKANAND KUMAR C063 CHETAN VERMA DEALER C-31, SHOP NO.05, MECHANIC NAGAR, BHAMORI, OPP. JABALPUR MOTOR,�INDORE (M.P) 452010-452010 TECHNICAL HARDWARE RELATED PROBLEM TWISTER
1110110181910
REMARK - MOTOR IS NOT WORKING Motor was changed and machine serviced , now machine is working fine . Media_1 RESOLVED 2022-08-27 10:09:47    
9 63099DEC7B1BB VIVEKANAND KUMAR VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL TWISTER
1110110181910
REMARK - MOTOR IS NOT WORKING Complain already enrolled . Media_1
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REJECTED 2022-08-27 10:00:36    
10 63099D5113835 VIVEKANAND KUMAR VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL twister
1110110181910
REMARK - MOTOR IS NOT WORKING This complain already enrolled . Media_1
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REJECTED 2022-08-27 09:58:01    
11 6308B06F07EDF Avinash Ojha A138 ARORA AUTOS DEALER C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001 TECHNICAL Futura Auto
1110110164319
Need to subscription Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-08-26 17:07:19    
12 63076A5EAC401 A211 AMIT KEYS DEALER 2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002 TECHNICAL
silca remote is not proper work in Torq. please check and update soon.. Now remote is working fine . RESOLVED 2022-08-25 17:56:06    
13 6305CDEBAAE3A 6305CD55AD194 Sonu Pahwa LOCK SMITH patiala-147001 TECHNICAL Futura
1906541140509
Dear sir, please provide me a vedio of update machine I am facing problem for updating the machine. Thank you video updated on YouTube please check . RESOLVED 2022-08-24 12:36:19    
14 6304EC11EF338 VIVEKANAND KUMAR 626529E4C8CB4 VISHNU LOCK SMITH AGRA-283126 TECHNICAL SWIFT PLUS
1110110713296
REMARK - CARRIAGE IS NOT WORKING PROPERLY Carriage movement issue resolved . Now machine is working fine . RESOLVED 2022-08-23 20:32:41    
15 6304E461379A9 VIVEKANAND KUMAR K082 KEY SOLUTIONS DEALER SHOP NO. 6, GROUND FLOOR, SUMIT COMPLEX, SECTOR -66, NOIDA, 201301, U.P. -201301 LOGISTICS MATERIAL NOT RECEIVED
Dear sir, customer has received a wrong package. he got KCM invoice and instead of swift plus KCM he got some keys against invoice - DM/34268 The consignment has been delivered at the customer shop by 25-Aug-22 Media_1
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RESOLVED 2022-08-23 19:59:53    
16 6304904E376B1 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL
thankyou sir problem is solve All the customer query has been answer by Mr. VIVEKANAND properly. Query Resolved. RESOLVED 2022-08-23 14:01:10    
17 630473057EFE1 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL NORMAL QUERY
mera balance tha 4971 material aaya 1537 rs. baad me aaya 2681 rs. abhi balance hona chahiye 3218 rs. All the customer query has been answer by Mr. VIVEKANAND properly. Query Resolved RESOLVED 2022-08-23 11:56:13    
18 6304721C68DA2 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL NORMAL QUERY
???? ?????? ?? 4971 rs. ???????? ??? 1537 rs. ?? ???? ??? ??? 2681 rs. ?? ??? ??? 3218 rs. All the customer query has been answer by Mr. VIVEKANAND properly. Query Resolved Media_1
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RESOLVED 2022-08-23 11:52:20    
19 630313518AAC7 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL futura auto
1110111359523
Name- umrao singh. address- Mahendra garh ,harayana. machine prblm- card not showing for few sn no. my program version is 3.37 mob-8053586580 Machine was updated and now machine is working fine . RESOLVED 2022-08-22 10:55:37    
20 63023ADB97874 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL
please check No Information REJECTED 2022-08-21 19:32:03    
21 6301E5E9B51A6 6301E37A8A940 Dilpreet singh LOCK SMITH saharanpur -247001 TECHNICAL futura auto
1110110629184
this is the new machine and it's create trouble to cut first laser cutting key i.e Scorpio new cutter provided to the customer . Media_1 RESOLVED 2022-08-21 13:29:37    
22 6300DC24B5193 MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 LOGISTICS
Material still not delivered The consignment has been delivered at the customer shop by 25-Aug-22 Media_1 RESOLVED 2022-08-20 18:35:40    
23 6300C8016FC6E A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL
???? ?????? 3218 rs. ???? ????? No Information, Sir please mention here, whatever information/assistance you want Media_1
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REJECTED 2022-08-20 17:09:45    
24 6300C410DBA38 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL NORMAL QUERY
2903/sale/sv8512 29/3/22 Dear Sir, please see the material details which was billed to you on 29-Mar-22 RESOLVED 2022-08-20 16:52:56    
25 6300C3607D963 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL
2681 rs. ka material nahi mila The customer has received the entire material, confirmation give by the customer. Media_1 RESOLVED 2022-08-20 16:50:00    
26 6300B37FB7637 A173 ABDUL BHAI KEY MAKER LOCK SMITH 14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001 GENERAL
please send me ledger Dear Sir, The updated ledger has been sent to you on your email ID's RESOLVED 2022-08-20 15:42:15    
27 62FF5EA846B9C RISHANT BHATIA S229 SMITH KEYS INDIA PRIVATE LIMITED DEALER RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018 LOGISTICS DELAY IN DELIVERY
Material Dispatched on 3rd Aug but not recieved till date The Shipment has been delivered on 24th Aug 2022 Media_1 RESOLVED 2022-08-19 15:28:00    
28 62FC9981F36D0 Avinash Ojha T080 THE KEY ZONE LOCK SMITH OPP. AMBLI BRTS STAND, BHOPAL ROAD, AMBLI, AHMEDABAD, 380058-380058 LOGISTICS MATERIAL NOT RECEIVED
doc nom-813478654 This material is bill on 31 july expected delivery date is 12 august till now no material is recieve The consignment has been delivered at the customer shop by 27-Aug-22 RESOLVED 2022-08-17 13:02:17    
29 62FC8F1C8E1AF K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 LOGISTICS TOD & ORC
We didn't receive 7268 1000/ pc in our recent order please note We only receive 7193 only The customer has received the entire material, confirmation give by the customer. Media_1
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RESOLVED 2022-08-17 12:17:56    
30 62FB2F66075C3 62FB2D12B3E2B banti singh LOCK SMITH gurgaon-122001 TECHNICAL
meri silca auto(s n. 1110110024828)machin me tvs 220 key cutting nahi ho rahi hai or mahindra bolero key cutting nahi ho rahi hai Dear Sir, we are trying to reach you but your phone is not reachable , So i am resolving this complaint , in future if you need help then please reopen this complaint. Media_1 CLOSED 2022-08-16 11:17:18    
31 62FA3BDBED013 A211 AMIT KEYS DEALER 2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002 LOGISTICS DELAY IN DELIVERY
docket number 813479811 delivery date is 12 August but parcel is not delivered yet today 15 August and not received my phone The consignment has been delivered at the customer shop by 17-Aug-22 Media_1
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RESOLVED 2022-08-15 17:58:11    
32 62F9F8166A205 M026 MAHARASHTRA KEY CENTRE DEALER 694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042 GENERAL NORMAL QUERY
hi sir/ Madam I am from pune I given the order of proximity key bmw 3 button 3 or 4 time Dear Sir, This material is not available to us for a long time due to which we are not able to fulfill your requirement. Due to some specific issue, our supplier is not able to produce it. we ordered them; we will supply them to you once we will get them from there. So, please wait for more days. RESOLVED 2022-08-15 13:09:02    
33 62F9F0D0328AF Avinash Ojha N016 NEW S. P. SALES & SERVICE DEALER MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101 GENERAL NORMAL QUERY
wrong price add in bill Please check mension part nom T7167-200pc(wrong price-29.05+gst) CSZ23TE 20-100pc(Wrong price 57.67) Dear Sir, The Billed/Invoice Price is correct. There was some glitch in the app due to which prices were showing incorrect. Media_1 RESOLVED 2022-08-15 12:38:00    
34 62F9D74DA5BBA 5FAD43112D40B Imran Saudagar LOCK SMITH rewa-486001 GENERAL NORMAL QUERY
how I buy silca auto..?? The customer has withdrawal his query. RESOLVED 2022-08-15 10:49:09    
35 62F7697B51F7F 62F7677A361E9 md salman LOCK SMITH Jhunjhunu-333001 TECHNICAL futura auto
1110110182115
update problem new update not working Machine was updated and now machine is working fine . Media_1
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RESOLVED 2022-08-13 14:36:03    
36 62F62DF9EFA3C M203 M.K. KEYS DEALER G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004 LOGISTICS TOD & ORC
Invoice no. 033850 Dt: 31.07.2022 Delivered on 08.08.2022 Total - 19 boxes Out of 19 boxes only 18 boxes are delivered We have mentioned this in there POD slip also Items received in short are:- HYN11CP - 25 7305 - 100 7377 - 200 7084 - 300 Please follow up with the transport people The customer has received the remaining material on 31-August-22 which has been confirmed by the customer. RESOLVED 2022-08-12 16:09:53    
37 62F614C4A0115 MADDELA SRIKANTH R116 R B LOCKS DEALER 11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001 LOGISTICS
Consignment taking longer than expected delivery date Dear Srikanth, It is not taking a long time. As per the agreed TAT with TCI the AP region shipment will take 5 days from its booking date. it will be delivered in the next 2 days. So, please wait for more next 2 days if it will not be delivered then you can raise the complaint again. Media_1 RESOLVED 2022-08-12 14:22:20    
38 62F51573A467E Avinash Ojha Q003 M. S. QADRI & SONS DEALER SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612 LOGISTICS MATERIAL NOT RECEIVED
kcm is not reached,expected delivery date is 5th Aug Doc nom-813478610 The Shipment has been delivered on 12th Aug 2022 RESOLVED 2022-08-11 20:12:59    
39 62F3954105018 Avinash Ojha K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 LOGISTICS MATERIAL NOT RECEIVED
Wrong material recieve at key shop The customer has received this shipment on 19-Sep-22 Media_1
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RESOLVED 2022-08-10 16:53:45    
40 62F364A1BC27A A138 ARORA AUTOS DEALER C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001 TECHNICAL
Dear Minda silca team Apne jo futura mein new update diya hai jisme tvs Apache k bhi update hai jiska sn no hai 2255 wo bilkul bhi shi ni hai or ye complent maine phele bhi 3 se 4 bar ki hai lekin abhi tak is problem k koi solution ni mila hai ese to to chabi bnate hai or wo roz khrab hoti hai or esa humara nukshan hota hai or maine khud ne kam se kam tvs Apache ki 15key khrab kr de hogi aaj bhi banayi wo bhi ni lgi jiska key number hai 16249 Apache update came , now key is cutting perfectly . Media_1
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RESOLVED 2022-08-10 13:26:17    
41 62F0DBC951DD3 I007 IRFAN LOCK HOUSE DEALER OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006 LOGISTICS TOD & ORC
A15003DLZ. 100P. KAM NIKLA HAI. The Credit note has been issued against this 100 pcs shortage of A15003DLZ - KEY MOULDED (HERO SPLENDOR LH) vides JV no 22-23/10001/2608/JOUR/JV775 Dt. 26-Aug-22 Media_1
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RESOLVED 2022-08-08 15:17:53    
42 62F08FD145D9A SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 LOGISTICS
Dear sir, My bill to ship to order for jharkhand is still not delivered in time . thank you The consignment has been delivered at the customer shop by 18-Aug-22 Media_1 RESOLVED 2022-08-08 09:53:45    
43 62EE36E300D2E VIVEKANAND KUMAR V007 VASUDEV KISHANDAS DEALER 34-35, RANIPURA MAIN ROAD, INDORE-452007 LOGISTICS MATERIAL NOT RECEIVED
DEAR SIR THERE IS A CONSIGNMENT DOCKET (813478352) WHICH DELEVERY DATE WAS 3RD AUG AND IT IS STILL NOT DELIVERED REQUIRED YOU TO PLEASE DO NEEDFUL. The consignment has been delivered at the customer shop by 06-Aug-22 Media_1 RESOLVED 2022-08-06 15:09:46    
44 62ED4FF198288 MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 LOGISTICS MATERIAL NOT RECEIVED
Tracking details of choice locks shipment docket no 813070090 is showing wrong delivery station (Vijayawada) instead of *Hyderabad* The consignment has been delivered at the customer shop by 22-Aug-22 Media_1
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RESOLVED 2022-08-05 22:44:25    
45 62ECAAC18B4F5 A211 AMIT KEYS DEALER 2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002 LOGISTICS MATERIAL NOT RECEIVED
docket number 813478444 is expected delivery date is 3 August but today 5 August parcel is not delivered and today also show in transit. please solve this problem i face this problem is much time The Shipment has been delivered on 09th Aug 2022 RESOLVED 2022-08-05 10:59:37    
46 62EC8832C5080 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 LOGISTICS MATERIAL NOT RECEIVED
Dear sir, With complaining so many time for the delivery for material I am not getting any response for your end I am still getting same issues for the material delivery I am losing so many opportunities from the mkt for taking order because of late material getting from company ,This is my pop material docket no. in this docket no. is shows expected delivery at 28 jul but still I am not getting material till now so please request you to solve my problem as soon as possible. Thank you The consignment has been delivered at the customer shop by 17-Aug-22 Media_1 RESOLVED 2022-08-05 08:32:10    
47 62EB8982B75B3 MADDELA SRIKANTH R116 R B LOCKS DEALER 11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001 TECHNICAL HARDWARE RELATED PROBLEM futura auto
1110110726128
Machine getting back to off position when cutting the key Power adaptor sent.
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RESOLVED 2022-08-04 14:25:30    
48 62E9689FACE1A 62221DB774FCF shaikh pashu Yasin LOCK SMITH Vaijapur-0423701 GENERAL NORMAL QUERY
Request for Ford clamp on basis to futura Auto customer. Futura machine billing and customer detail are as follows customer Name:- Shaikh Pashu contact:- 9420810128 Dear Sir, we already billed 1 pc of Ford Adaptor 03R clamp on a FOC basis and dispatch NEW S. P. SALES & SERVICE - NASIK customer. As Mr. Avinash had a discussion with you. He will pick up this Ford adapter from there and give it to you in the next 2-3 days on your next trip RESOLVED 2022-08-02 23:40:39    
49 62E958BDD90CF 62221DB774FCF shaikh pashu Yasin LOCK SMITH Vaijapur-0423701 TECHNICAL Futura Auto
1110110604327
Futura Auto machine is not getting update, showing error while updating. kindly slove my issue immediately. Machine was updated and now machine is working fine . Media_1 RESOLVED 2022-08-02 22:32:53    
50 62E8C95FE9EE3 RISHANT BHATIA I008 ISHWAR DASS KHURANA & SONS DEALER SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006 LOGISTICS TOD & ORC
75 pcs recieved less than invoiced quantity of 500pcs Invoice No : 033867 The Credit note has been issued against this 75 pcs shortage of AHU133RTE - KEY SHELL MARUTI SUZUKI WAGNOR vides JV no 22-23/10001/2608/JOUR/JV776 Dt. 26-Aug-22 Media_1 RESOLVED 2022-08-02 12:21:11