Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	62D904AFDACD8	PAZHANIMUTHU B	LS00612	Khameel Car Keys	LOCK SMITH	191,MTH ROAD,-600050	TECHNICAL		Keys T7017	Head came out from the Blade.	Problem resolved in this key ,if you want please sale return this material and purchase the new key .	Media_1	RESOLVED	2022-07-21 13:17:59
2	62D8156941AEA	RISHANT BHATIA	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	LOGISTICS	MATERIAL NOT RECEIVED		Futura Not delivered yet to EMI customer while showing delivery date 18-7-22	The Shipment is delivered on 02-AUG-2022	Media_1	RESOLVED	2022-07-20 20:17:05
3	62D7CBCF92CD6		I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS			This is my 3rd Complaint for the same issue. GST officer have called us for the same. Mr rishant have witnessed and even talked with our accountant that what issues we are facing just because of the Negligence which Minda SILCA is doing from past 55 Days. i would again request you to please resolve this within this week.	Required voucher details has been shared with the customer		RESOLVED	2022-07-20 15:03:03
4	62D5074533C72	VIKAL RANAWARE	62221DB774FCF	shaikh pashu Yasin	LOCK SMITH	Vaijapur-0423701	TECHNICAL		Futura auto 1110110604327	Futura Auto Machine is not getting update, it's showing error while updating. kindly solve my issue immediately.	Machine was updated and now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2022-07-18 12:39:57
5	62D2658CCFC53	RISHANT BHATIA	P077	PRP ENTERPRISES	DEALER	SHOP NO.13, FREEWAY, COMPLEX, NEAR A-1 HOTEL, NAROL-ASLALI HIGHWAY SERVICE ROAD, NAROL, AHEMDABAD - 382405-382405	LOGISTICS	TOD & ORC		Maruti Immobliser billed 300 pcs in invoice but 96 pcs found in one box , 3 boxes recieved in total so 12 pcs recieved short in 300 pcs	The customer has got his entire Qty (300pcs) of Maruti immobilizer. - As he confirmed.	Media_1 Media_2 Media_3	RESOLVED	2022-07-16 12:45:24
6	62D149EB2B8C1	VIVEKANAND KUMAR	S225	SHANKARLAL NARAYANDAS	DEALER	C.K. 43/22, KANHIYA KATRA, RAJADARWAJA, CHOWK, VARANASI-, INDIA-221002	TECHNICAL		FUTURA AUTO 1110110592068	REMARK - MACHINE IS NOT TAKING UPDATE VIA TAB	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-07-15 16:35:15
7	62D00CAC44A4F		62A3611FE84A5	bahadursoni	LOCK SMITH	jodhpur -342007	TECHNICAL			sir, my futura auto tvs aapachi not updated please help	Dear Sir, We are working on your complaints . Request you to please wait until we verify the problem as we are not getting any complaint regarding this update from other region . we will get back to you very soon .	Media_1 Media_2	PROCESSING	2022-07-14 18:01:40
8	62CFF5AA4D220		62AF0A0A36D1C	vineet kumar kacher	LOCK SMITH	banda-210121	GENERAL	NORMAL QUERY		yah Mal chahie	Dear Sir, I discussed, please increase the Order Qty and place it.	Media_1 Media_2	RESOLVED	2022-07-14 16:23:30
9	62CFB2BAB7443	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura pro 102198180703	e key shop, goa, machine not showing cards	Tab is billed from the company , For any other help please get touch with Your service engineer .	Media_1 Media_2	RESOLVED	2022-07-14 11:37:54
10	62CF42FF2FECD		I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS			This is my second compliant on same issue of Voucher details for FY'21-22 . Didnt got response in Minda group, no response on complaint in app. Please provide vocher details asap.	Required voucher details has been shared with the customer		RESOLVED	2022-07-14 03:41:11
11	62CD5B8FC2108	VIVEKANAND KUMAR	5FAD385F502E9	hakeem	LOCK SMITH	Azamgarh -276140	TECHNICAL		FUTURA AUTO 1110111359783	REMARK - COPY BY ORIGINAL OPTION IS NOT DISPLAYING IN SILCA FUTURA APP MACHINE IS UPDATED 3.37.0	Machine features training given to the customer	Media_1	RESOLVED	2022-07-12 17:01:27
12	62CD1BF4F0044	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110514558	Show error	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-07-12 12:30:04
13	62CBF73C3C341	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		FUTURA AUTO 1110110592037	New Machine unable to connect	Machine was updated and now machine is working fine .		RESOLVED	2022-07-11 15:41:08
14	62CBE6B013500		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	TOD & ORC		brush missing in twister machine box	Dear Sir, The Twister II machine from the company does not come with the brush. It is also mentioned in the machine manual. please check it out the attached manual	Media_1 Media_2	RESOLVED	2022-07-11 14:30:32
15	62CBA33C75C5F	PAZHANIMUTHU B	5FACF1F49973F	A. Shanksr	LOCK SMITH	Chennai -600092	TECHNICAL		Futura Auto 1110110592075	New machine not take direct updates.	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-07-11 09:42:44
16	62C7C40EB7AA5	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	LOGISTICS	MATERIAL NOT RECEIVED		Dear sir, I am facing this problem only for TCI express because one consignment of mine which is important for market this is delay from delivery date as shown in attached photo. please rectify my problem ASAP. THANK YOU	The consignment has been delivered at the customer shop by 09-Jul-22	Media_1	RESOLVED	2022-07-08 11:13:42
17	62C7C32B0DB6B	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS	MATERIAL NOT RECEIVED		Material is not recieve yet.Delivery date is 4 july.	The consignment has been delivered at the customer shop by 09-Jul-22	Media_1	RESOLVED	2022-07-08 11:09:55
18	62C6F0D6D6029		I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS	TOD & ORC		kindly share all voucher details of last financial year.	Required voucher details has been shared with the customer		RESOLVED	2022-07-07 20:12:30
19	62C68F093FA88	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Futura Auto 1110111359721	Machine is blocked and not taking Update	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-07-07 13:15:13
20	62C58DA5357E7	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura pro 1906541180505	In new update Tvs apachi not working	software update came and now key is cutting perfectly .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2022-07-06 18:57:01
21	62C55A8C6F41B	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110629108	Show error	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-07-06 15:19:00
22	62C510712E61E	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL	HARDWARE RELATED PROBLEM	Duo base 1110110850861	I purchased this machine 6 month before but now switch is not working	SP60 switched send to the customer. Please change .	Media_1	RESOLVED	2022-07-06 10:02:49
23	62C298141B677	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110620235	Futura not taking update.	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-07-04 13:04:44
24	62BEC6602CF4E	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110592914	Machine show unable to connect to futura.		Media_1 Media_2 Media_3	CLOSED	2022-07-01 15:33:12
25	62BDB3926EF5C	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS			consignment not delivered (expected delivery date 29-06-2022)	The consignment has been delivered at the customer shop by 01-Jul-22	Media_1	RESOLVED	2022-06-30 20:00:42
26	62BAD6F8F047F	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		futura auto 1110110810124	A To Z key maker. virat mandir, shadhol. mob-8516066196 machine prblm- machine not contact to futura after downloading updates and showing download entrupted	Machine was updated and now machine is working fine .		RESOLVED	2022-06-28 15:54:56
27	62BAD3E7AD782	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		futura auto 1110110604297	Jk key maker. mob-7000581855 machine problem- updation prblm showing download enterrupted and showing unaable to contact futura machine	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-06-28 15:41:51
28	62BAAA5FBFFCB		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL	QUALITY ISSUE		Dear Team, We have received quality complaint in T7263 at customer end and also we have check the same key at our end and found the same problem. Pls check and resolve the issue.	The Sales return credit note has been issued vides the JV no 2007/JOUR/JV358 of Amounting 61,251.20/- on Date 20/07/2022	Media_1 Media_2	RESOLVED	2022-06-28 12:44:39
29	62B959F335A35	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		SWIFT PLUS 1110110834472	NAME - AZAD MOBILE - +919953671758 REMARK - CARRIAGE NOT WORKING PROPERLY CALEBRATION ISSUE	customer was not responding.		RESOLVED	2022-06-27 12:49:15
30	62B716B06C5CD		A147	AASHAPURA LOCK HOUSE	DEALER	11/2, SHOP NO. 6, SREEDEVI PLAZA, VEERAPANDIYAR NAGAR, NEAR NEW BUS STAND, (TAMIL NADU) SALEM - 636004-636004	GENERAL	NORMAL QUERY		sir this is wholesale price 1322+gst retail price this cuuttet 1454 +gst	Dear Sir, Thanks for your feedback. we are correcting the spare part code and price on the app. You will get the final and correct data on app tomorrow by 27th Jun 2022 EOD positively.	Media_1 Media_2	RESOLVED	2022-06-25 19:37:44
31	62B6D85506642	MADDELA SRIKANTH	H072	HINDUSTAN METERS & KEYS	DEALER	14/2/155, 2ND LANE POTHURUVARI THOTA, GUNTUR, ANDHRA PRADESH, 522001-522001	TECHNICAL		futura auto 1110110620228	unable to update the machine showing error unable to contact futura			CLOSED	2022-06-25 15:11:41
32	62B6CF1AA6A22		62B6CE6EBAF27	suhail	LOCK SMITH	Karnataka-571313	GENERAL			help me	Dear Sir, Kindly update your Minda Silca app version. The current updated version is 21.0. After updating the app you can see the locksmith price on your app.		RESOLVED	2022-06-25 14:32:18
33	62B57D46AA55E		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			minda chavi cutting Nahi ho raha hai bachi mai hi spot ho raha machine	Calibration of machine done , now machine is working fine.	Media_1	RESOLVED	2022-06-24 14:30:54
34	62B574D39468C		62B56940EFD8C	md wassem	LOCK SMITH	jabalpur-482002	TECHNICAL		FuTura 1906721070503	machin me jupeter kating aage piche karti hai or aawaz bhut jada aati hai	Training given on machine how to cut the Jupiter key .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2022-06-24 13:54:51
35	62B2CA982751D		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	TECHNICAL	HARDWARE RELATED PROBLEM	swift plus 01110110563846	swift plus delivered yesterday & today after unboxing we noticed that machine height adjustment lever stuck/Jam , so request you to check the problem in machine & resolve the problem as soon as possible	Machine servicing done .now machine is working fine.	Media_1	RESOLVED	2022-06-22 13:24:00
36	62B1C188410FA	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		futura Auto 1110110604204	show unable to connect machine.	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-06-21 18:33:04
37	62B1B7560137F	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS	MATERIAL NOT RECEIVED		Delivery date is 21-6-22 but machine not delivered today	The consignment has been delivered at the customer shop by 23-Jun-22	Media_1	RESOLVED	2022-06-21 17:49:33
38	62AD775771492	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110712946	Machine connected but show unable to connect.	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-06-18 12:27:27
39	62AD6DEC33F50		A147	AASHAPURA LOCK HOUSE	DEALER	11/2, SHOP NO. 6, SREEDEVI PLAZA, VEERAPANDIYAR NAGAR, NEAR NEW BUS STAND, (TAMIL NADU) SALEM - 636004-636004	LOGISTICS	DELAY IN DELIVERY		TCI express ??? ???? ???? ?? ??? ?? ??????? 15/06/2022 ?? salem ???? ??? ?? ?? 18 ????? ?? ?? ??? ???? ??? ?? ??? ?? ??? ????? ???	Dear Sir, The Shipment has been delivered on 18-Jun-2022.		RESOLVED	2022-06-18 11:47:16
40	62AAD75E42A42	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110592990	Machine connected but show unable to connect futura	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-06-16 12:40:22
41	62A817BDE6352	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL	HARDWARE RELATED PROBLEM	Flash 008 01110110500599	New Machine mein Current aa raha hai	Machine servicing done .now machine is working fine.		RESOLVED	2022-06-14 10:38:13
42	62A74C0A54D70		62A74B41EED05	ibrahim khaleel	LOCK SMITH	bhatkal-581320	TECHNICAL			my futura machine is not updateing plz contact me	Machine was updated and now machine is working fine .		RESOLVED	2022-06-13 20:09:06
43	62A6DAD407BC5	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Futura auto 1110110592020	New machine not taking update		Media_1	CLOSED	2022-06-13 12:06:04
44	62A309EBEEEA5	Avinash Ojha	J048	JUSTAUTO SOLUTIONS LLP	INSTITUTIONAL	A - 105, GANESH MERDIAN, OPP. KARGIL PETROL PUMP, S.G. HIGHWAY, AHMEDABAD, GUJARAT - 380060-380060	TECHNICAL		Futura Auto 1110110592051	Show error	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-06-10 14:37:55
45	62A1F2D48172D		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	COMMERCIALS	CREDIT NOTE		Dear Sir Recently, we have been experiencing problems with your Accounts Department. Accounting is not completed on time, and even when it is, it is not accurate I would like to raise some issues to highlight to you : - 1) We purchased five machines invoice number 22-23/1DM/031003)1, but the commission has not been adjusted in your ledger. 2) We purchased Duo and Flash on 6-4-22 invoice number 22-23/1DM/031086 but the commission has not been adjusted in your ledger. 3) 1 pcs Twister Ford clamp hold. 4) Please adjust amount when sending some key samples to Monga ji of Rihanat ji request. 5) Flash also holds one gift. 6) A payment of 5 lakh is also missing from the ledger from two months ago. 7) We also sold you a key cutting machine, but your payment is also delayed. As you can see, there are many issues, This is my request to you: Please check as soon as possible; the sooner the better. Thank you. Team Quba	All the requested FOC material has been processed and details shared with the customer		RESOLVED	2022-06-09 18:47:08
46	62A1E9AF279CD		62A1E8473A468	Periasamy	LOCK SMITH	Gobichettipalayam-638452	TECHNICAL		Futira Auto 1110110182252	Machine not updated		Media_1 Media_2 Media_3	CLOSED	2022-06-09 18:08:07
47	62A1E8C263AA4		62A1E8473A468	Periasamy	LOCK SMITH	Gobichettipalayam-638452	TECHNICAL			Machine not updated			CLOSED	2022-06-09 18:04:10
48	62A1E3AE61161	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Futura auto 1110110182252	New updates not working please Enable		Media_1 Media_2	CLOSED	2022-06-09 17:42:30
49	62A1C5BC58DCA	VIVEKANAND KUMAR	KC00234	jubair auto electrical	KEY CUTTER	NAZIRPURA BAHRAICH - 271801-271801	TECHNICAL		FUTURA AUTO 1110110183419	REMARK - MACHINE IS NOT ABLE TO CUT KEYS PROPERLY	Carbon brushed change ,now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2022-06-09 15:34:44
50	62A1A041DB72C	PAZHANIMUTHU B	5FB25EB228907	Rajivgandhi	KEY CUTTER	India Tamilnadu -626106	TECHNICAL		Futura Auto 1110110182276	New update not open then asking Enable. please enable new updates.		Media_1 Media_2	CLOSED	2022-06-09 12:54:49

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205