Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	REMARK	RESPONSE	Media Links	STATUS	DATE
1	5F44E2CC816E5	Rajesh Pujari	N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	TECHNICAL	Futura Pro Machine: Calibration issue, V cutter not moving.. Customer name: Devidas Raktate shop Name : Golden keys ph. 9923864479	Calibration Done and now machine is working fine	Media_1	RESOLVED	2020-08-25 15:37:08
2	5F44AB4CA8A09	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL	name- dilwar singh mob-9888159630 address- near chacha juice,phagwara chowk,hosiarpur,punjab machine serial no.- 1110111525881 machine problem- start up problem	Machine updated by cfu file and now working fine.		RESOLVED	2020-08-25 11:40:20
3	5F43B7B5EB4F1	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer name-Ashok patel mob nom-+91 98253 92398 Problem- Stop machine at time of key cutting Adress-Amreli Problem solved Engg name-Avinash Ojha	Machine updated and now machine is working fine		RESOLVED	2020-08-24 18:21:01
4	5F436513E206B	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer Name : Annai Stickers, Marthandam. MOB: 9047993377 Model : Futura Auto Sl. no : 1110110164364 SUB : Start-up issue Complaint : Shown Reloading page	Machine updated by CFU File and now working fine.	Media_1 Media_2	RESOLVED	2020-08-24 12:28:27
5	5F4364F1724BA	MADDELA SRIKANTH	P066	PHARMACARE LABORATORIES PVT LTD.	DEALER	H.NO. 1-1-275,PLOT NO.22, BALAJI NAGAR COLONY, KOTHAPET VILLAGE, LB NAGAR MUNICIPLE-	TECHNICAL	Bearing problem in Twister 2 machine. customer details: P. Rajkumar, Tilak Nagar, peddapalli,karimnagar.505172.Telangana. pH.9963725900. Twister 2. sn.no. 1110111838202	Calibration done and now machine is working fine.		RESOLVED	2020-08-24 12:27:53
6	5F3FA08A0A43B	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer name : Boss Keys, Edappal. Mob: 8891188270 Modal Futura auto SL. NO: 1110110182245 Compaint : Machine not decoding	Tracer setting done now machine working fine .	Media_1 Media_2	RESOLVED	2020-08-21 15:53:06
7	5F3E1A5553734	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	J.v Automobile name-jai chand address- chadiyara,NH21,opposite visco resort,mandi(H.P) mobile no- 9418083521 machine- futura auto machine serial no.-1110111359615 machine problem- when customer cut the key machine redirectly the home page	Adaptor changed and now machine is working fine.	Media_1	RESOLVED	2020-08-20 12:08:13
8	5F3BC2233D693	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	customer name-kamal deep ,mobile no.-7009826377,machine-futura light ,machine. serial no.-1110111525195 customer shop name-capital batteries, customer address-shop no 2 near MSD school bathinda punjab. MACHINE PROBLEM- MACHINE BLOCKED	Machine updated by CFU File and now working fine.	Media_1 Media_2	RESOLVED	2020-08-18 17:27:23
9	5F363CA7442F5	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer Name : HABEEB'S KEY POINT, MANNARKKAD. MOB: +919961966191. MODEL : FUTURA LIGHT SL. NO : 1110111525027 COMPLAINT : Optical reader issue.	Optical sensor recelebrated and now machine working fine	Media_1 Media_2	RESOLVED	2020-08-14 12:56:31
10	5F3505ADAC7DB		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL	key part no. 7151 , length of this key is smaller than orginal key please see in attached images	Informed to quality department and they crossed verified , and they insure that it will not happen again	Media_1 Media_2	RESOLVED	2020-08-13 14:49:41
11	5F326724CC9B0	Vaibhav Ramchandra Chile	M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL	customer name Maharashtra key centre mobile number :9822426589 machine name futra auto ,serial number 1110110183327 sub :trouble installation machine installation problem for this error applying the update.	Machine updated successfully	Media_1	RESOLVED	2020-08-11 15:08:44
12	5F2E34C570964	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer Name : khameel car keys, chennai. Mob :9841514516. Model : Futura light. Sl. no : 1110111525936. Complaint : Changed New adaptor but Machine not start.	changed adaptor	Media_1 Media_2	RESOLVED	2020-08-08 10:44:45
13	5F2D0DBC45D1F	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer Name : Seenu stickers, Chennai. Mob : 98941413154 Model : Futura Auto Sl. no: 1110110182108 Sub : 01L cutter damaged Complaint : After installation during cut the first key, machine automatically restart, then check the cutter. it was damaged.	cutter broken due to key material hardness	Media_1 Media_2	RESOLVED	2020-08-07 13:45:56
14	5F2D008040934		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	LOGISTICS	Key box where damaged,some of the key came out from box& 5-10 missing . trackon courier waybill no: 500093286380.invoice no:20-21/1DM/017888	Nobody is taking the responsibility for this. because the customer has not mentioned/highlighted this issue on POD (courier receiving slip) at the time of material receiving.	Media_1 Media_2	RESOLVED	2020-08-07 12:49:28
15	5F2C02C094A67	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer name : seenu stickers, chennai. Mob : 9841413154 Model : Futura auto Sl. No. : 1110110182108 Complaint : Installed new machine when key cutting the machine automatically restart and second time shown motor Error	Machine updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2020-08-06 18:46:48
16	5F2A79A19FA40	VIVEKANAND KUMAR	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL	custmer name :- Hakeem ahmad Mo.no. :- 7388459616 Address :- vill-chunupar post-Jiyanpur district-Azamgarh pin-276140 Mashine :- futura auto serial no :- 1110111359783 Issue :- Decoding problem in both clamps(01VA & 01RA)	Training given on machine how to decode key.		RESOLVED	2020-08-05 14:49:29
17	5F290739ACDDF	Vaibhav Ramchandra Chile	D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL	customer name : giriraj sanganwar mobile number :9096284009 complete sub :smart pro updating customer change the mobile, his facing problem smart pro software updating problem.	Machine updated and now machine is working fine .		RESOLVED	2020-08-04 12:29:05
18	5F28F8AFB832F	MADDELA SRIKANTH	P066	PHARMACARE LABORATORIES PVT LTD.	DEALER	H.NO. 1-1-275,PLOT NO.22, BALAJI NAGAR COLONY, KOTHAPET VILLAGE, LB NAGAR MUNICIPLE-	TECHNICAL	Ramesh, opp srikrishna theatre,uppal main road, pH no.9989282358. issue: cutting problem in pulsar 220 key (Futura light) machine. sn.no.1110111525645.	Clamp setting changed, so correct setting done now customer able to cut the pulsar key.		RESOLVED	2020-08-04 11:27:03
19	5F28F3F44DEE8	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	M.D.shamshuddin ,s.no.22-8-605,opp.city civil court,chatta bazaar, Hyderabad.ph.no.9347516181. issue:track (Lazer) key cutting problem in Futura.sn.no.1029191000709	Clamp setting changed, so correct setting done now customer able to cut the pulsar key.		RESOLVED	2020-08-04 11:06:52
20	5F28E80494F6B	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Mohiuddin Shaik,near vijayadurga paint shop,pidugugu rallah,pin.522413.A.P. pH.7013275174. issue: Unable to update Futura auto .sn.1110110171942, (M.srikanth sales) Hyderabad.	Machine updated and now machine is working fine		RESOLVED	2020-08-04 10:15:56
21	5F28DF0E5A740	Lalit Shahi	SP013	KEY SMITH	SILCA POINT	SHOP NO. -39, AUTO MARKET, HISSAR-125001	TECHNICAL	Issue in cutting VW Polo key Machine serial no-1915781850604 owner Name- Mr Vikas Contact no-8708740920	Training given on machine how to decode key.		RESOLVED	2020-08-04 09:37:42
22	5F25454E720C1		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	customer name - Durga key maker customer no.9880821868 machine name - futura auto serial no.1110110164357 complain - futura app not loading and wifi asking password	Machine updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2020-08-01 16:04:54
23	5F22932998249	Kuldeep Kumar	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	Machine-Futura Auto Machine serial no.1110110182283 customer issue- 01VA clamp broken customer name- neeraj agrawal contact no. 9936664030 customer address- neeraj traders maa gayatri market bhojan bagh jhansi up 2840001	Need to bill one 01VA clamp		RESOLVED	2020-07-30 15:00:17
24	5F22842AA01F8	Kuldeep Kumar	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	Machine Name : Futura Light Complaint : Internal Server Error(software issue) Machine serial no.1027701190605 customer name- Ranjan khan shop address- shahar trade center ,near polytechnic chauraha lucknow (U.P)	Machine updated and now machine is working fine .		RESOLVED	2020-07-30 13:56:18
25	5F2168FE13323	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Updating issue	Test complaints.		REJECTED	2020-07-29 17:48:06
26	5F21688944F03	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL	futura updating problem			CLOSED	2020-07-29 17:46:09
27	5F20181CD6397	Lalit Shahi	SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	GENERAL	Futura key cutting query	Machine updated and now machine is working fine .		RESOLVED	2020-07-28 17:50:44
28	5F2018050CDD8	Lalit Shahi	SP017	SRIRAM ENGINEERING WORKS-KEY AND LOCKING SOLUTIONS	SILCA POINT	SHOP NO-D/02 AND D/03, NAND HOTEL CAMPUS, BHATTACHARYA TRIJUNCTION,NEAR HYUNDAI SHOWROOM, PATNA-800001	GENERAL	Smart Pro Installation	Smart pro machine installed sucessfully		RESOLVED	2020-07-28 17:50:21
29	5F2017EA68AD8	Lalit Shahi	SP013	KEY SMITH	SILCA POINT	SHOP NO. -39, AUTO MARKET, HISSAR-125001	TECHNICAL	Futura Updation. Serial No-1915781850604	Machine updated and now machine is working fine .		RESOLVED	2020-07-28 17:49:54
30	5F200FA4D3F7E		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL	customer facing problem in decoding the Tiago key as showing clamp 01j,02j , but customer machine having futura auto serial no. of machine is 1110111359448 customer mobile no.9986474037	need to purchase clamp for cutting this key	Media_1 Media_2	RESOLVED	2020-07-28 17:14:36
31	5F1FC6654BF02		N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	Dear Sir, We have received a complaint from Twister II machine user. Customer will be visit to Minda Silca along with machine. This is requesting to you please resolve the issue. Thanking you Customer Name : Harmeet Singh Location : Noida contact no: 9971474876	Twister II Machine serviced in company		RESOLVED	2020-07-28 12:02:05
32	5F1EA4A2499D6		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	COMMERCIALS	I have sent 3 item return(19/12/2019) to minda due to manufacturing defect,but I didn't get any credit note, item list: 1)T7302 :-100pic .2)T7303 :- 100pic. 3)T304 :- 50pic . invoice no: 19-20/1DM/014833	Material return accepted and credit note has been issued against the JV no : 3009/JOUR/JV779 on Dt. 30/09/2020	Media_1	RESOLVED	2020-07-27 15:25:46
33	5F195EB66F58F	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Customer Name : Annai key Duplicating, Marthandam. Mob : 9047993377 Sl. No: 1110110164364 Sub : Futura Auto - Start-up issue Complaint : App not working, Shown reloading page.	Machine updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2020-07-23 15:26:06
34	5F192AECD88E4	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Dear team, Customer Name : Khameel car key, Chennai Mob : 9841514516 Sl. No: 1110111525935 Sub : Futura light - Adaptor issue Complaint : Noise came from adaptor.	Adaptor changed and now machine is working fine.	Media_1 Media_2	RESOLVED	2020-07-23 11:45:08
35	5F169BC5999E2	Lalit Shahi	SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	TECHNICAL	Pulsar key cutting and decoding problem customer name - Mr Nayab rasool contact no. : 9441275601	Training given on machine how to decode key.		RESOLVED	2020-07-21 13:09:49
36	5F169B2D3D9D4	Lalit Shahi	SP013	KEY SMITH	SILCA POINT	SHOP NO. -39, AUTO MARKET, HISSAR-125001	TECHNICAL	machine updated needed and subscription of Machine should be purchased from company Machine serial no. is 1915781850604 customer name- Mr vikash contact no. - 8708740920	Subcription done and machine updated .		RESOLVED	2020-07-21 13:07:17
37	5F112026C0341		N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	Dear sir, we have received a complaint from our Futura Auto user. Machine not duplicating VW Polo key. Please contact to customer & resolve the issue. Thank you Sir Customer detail Name - Surjeet Singh Location - Delhi Mob No +918368787016	Training given on machine how to decode key.		RESOLVED	2020-07-17 09:21:02

COMPLAIN HISTORY

RESOLVED : 1296

PENDING : 39

REJECTED : 107

GENERAL: 426

COMMERCIAL: 41

TECHNICAL: 855

LOGISTICS: 211