COMPLAIN HISTORY

RESOLVED : 1286
PENDING : 27
REJECTED : 107
GENERAL: 417
COMMERCIAL: 40
TECHNICAL: 842
LOGISTICS: 208

S.NO TOKEN BY EMP CUSTOMER CODE NAME CUST. TYPE ADDRESS-PINCODE TYPE SUB TYPE MACHINE INFO/SR. REMARK RESPONSE Media Links STATUS DATE Action
1 5F20181CD6397 Lalit Shahi SP012 RAHAMATH LOCK REPAIRE & SALES SILCA POINT ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360 GENERAL
Futura key cutting query Machine updated and now machine is working fine . RESOLVED 2020-07-28 17:50:44    
2 5F2018050CDD8 Lalit Shahi SP017 SRIRAM ENGINEERING WORKS-KEY AND LOCKING SOLUTIONS SILCA POINT SHOP NO-D/02 AND D/03, NAND HOTEL CAMPUS, BHATTACHARYA TRIJUNCTION,NEAR HYUNDAI SHOWROOM, PATNA-800001 GENERAL
Smart Pro Installation Smart pro machine installed sucessfully RESOLVED 2020-07-28 17:50:21    
3 5F2017EA68AD8 Lalit Shahi SP013 KEY SMITH SILCA POINT SHOP NO. -39, AUTO MARKET, HISSAR-125001 TECHNICAL
Futura Updation. Serial No-1915781850604 Machine updated and now machine is working fine . RESOLVED 2020-07-28 17:49:54    
4 5F200FA4D3F7E D015 DEEPAK MARKETING DEALER 101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053 TECHNICAL
customer facing problem in decoding the Tiago key as showing clamp 01j,02j , but customer machine having futura auto serial no. of machine is 1110111359448 customer mobile no.9986474037 need to purchase clamp for cutting this key Media_1
Media_2 		RESOLVED 2020-07-28 17:14:36    
5 5F1FC6654BF02 N047 NEGI KEYS DEALER SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007 TECHNICAL
Dear Sir, We have received a complaint from Twister II machine user. Customer will be visit to Minda Silca along with machine. This is requesting to you please resolve the issue. Thanking you Customer Name : Harmeet Singh Location : Noida contact no: 9971474876 Twister II Machine serviced in company RESOLVED 2020-07-28 12:02:05    
6 5F1EA4A2499D6 C081 CARKEY INDIA DEALER C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601 COMMERCIALS
I have sent 3 item return(19/12/2019) to minda due to manufacturing defect,but I didn't get any credit note, item list: 1)T7302 :-100pic .2)T7303 :- 100pic. 3)T304 :- 50pic . invoice no: 19-20/1DM/014833 Material return accepted and credit note has been issued against the JV no : 3009/JOUR/JV779 on Dt. 30/09/2020 Media_1 RESOLVED 2020-07-27 15:25:46    
7 5F195EB66F58F PAZHANIMUTHU B M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 TECHNICAL
Customer Name : Annai key Duplicating, Marthandam. Mob : 9047993377 Sl. No: 1110110164364 Sub : Futura Auto - Start-up issue Complaint : App not working, Shown reloading page. Machine updated and now machine is working fine . Media_1
Media_2 		RESOLVED 2020-07-23 15:26:06    
8 5F192AECD88E4 PAZHANIMUTHU B M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 TECHNICAL
Dear team, Customer Name : Khameel car key, Chennai Mob : 9841514516 Sl. No: 1110111525935 Sub : Futura light - Adaptor issue Complaint : Noise came from adaptor. Adaptor changed and now machine is working fine. Media_1
Media_2 		RESOLVED 2020-07-23 11:45:08    
9 5F169BC5999E2 Lalit Shahi SP012 RAHAMATH LOCK REPAIRE & SALES SILCA POINT ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360 TECHNICAL
Pulsar key cutting and decoding problem customer name - Mr Nayab rasool contact no. : 9441275601 Training given on machine how to decode key. RESOLVED 2020-07-21 13:09:49    
10 5F169B2D3D9D4 Lalit Shahi SP013 KEY SMITH SILCA POINT SHOP NO. -39, AUTO MARKET, HISSAR-125001 TECHNICAL
machine updated needed and subscription of Machine should be purchased from company Machine serial no. is 1915781850604 customer name- Mr vikash contact no. - 8708740920 Subcription done and machine updated . RESOLVED 2020-07-21 13:07:17    
11 5F112026C0341 N047 NEGI KEYS DEALER SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007 TECHNICAL
Dear sir, we have received a complaint from our Futura Auto user. Machine not duplicating VW Polo key. Please contact to customer & resolve the issue. Thank you Sir Customer detail Name - Surjeet Singh Location - Delhi Mob No +918368787016 Training given on machine how to decode key. RESOLVED 2020-07-17 09:21:02