S.NO TOKEN BY EMP CUSTOMER CODE NAME CUST. TYPE ADDRESS-PINCODE TYPE SUB TYPE MACHINE INFO/SR. REMARK RESPONSE Media Links STATUS DATE Action
1 60584F58D4BDD SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL
sham lal manoj kumar. address- samana, Punjab machine-futura pro. machine serial no. - 1991431990500 machine problem-not update. Machine updated and now machine is working fine RESOLVED 2021-03-22 13:33:36    
2 60584E1EDC290 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL
Rajindera lock & key store. machine- futura pro. serial no. - 1110111879717 machine problem- not update. Machine updated and now machine is working fine RESOLVED 2021-03-22 13:28:22    
3 605845AC82BE1 PAZHANIMUTHU B V044 V.G.S KEY WORLD DEALER PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030 TECHNICAL
Cus. Name : Lakshmi Trading Trichy, Mob : +919944643270 Model : Duo Base Sl. no : 1110110885641 comp : Bit key carriage not moved. Carriage movement problem solved RESOLVED 2021-03-22 12:52:20    
4 6055C6EE02F59 Vaibhav Ramchandra Chile M026 MAHARASHTRA KEY CENTRE DEALER 694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042 TECHNICAL
shop name : shrdha key maker costumer name :Nikhil contact number 9823747473 compliant sub: futura auto key cut wrong. Carban brush issue
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CLOSED 2021-03-20 15:27:01    
5 60537A49D0F5E Avinash Ojha P077 PRP ENTERPRISES DEALER SHOP NO.13, FREEWAY, COMPLEX, NEAR A-1 HOTEL, NAROL-ASLALI HIGHWAY SERVICE ROAD, NAROL, AHEMDABAD - 382405-382405 LOGISTICS
Doc nom-424937133 Remark-Material dispach by H.O on (04-04-2021)Material not recieve yet Dear Sir, the consignment has been delivered on 21st Mar 2021. Sorry for inconvenience.
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RESOLVED 2021-03-18 21:35:29    
6 604F4F163EFC5 Vaibhav Ramchandra Chile D042 DHRISHA KEY CENTRE DEALER SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107 TECHNICAL
customer name om chabiwala contact person :murli shah machine : Futura light Serial number :1110111525409 complaint : error clean optical Reader
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CLOSED 2021-03-15 17:42:06    
7 604F35CD252EE Avinash Ojha K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL
Firm name-Ravi key maker Mob nom-99984 56628 Customer name-Ravi bhai Remark- futura motor problem Machine got serviced , Now machine is working fine. RESOLVED 2021-03-15 15:54:13    
8 604C561CC5611 M115 MAJISA ENTERPRISES DEALER # 11-41-69, KANDULA VARI STREET, VIJAYAWADA, ANDHRA PRADESH 520001-520001 GENERAL
T 7342v part is im not given order Dear Sir, This material you have received as a sample. It will be reflecting in your account. But, No debit / Credit will hit in your account RESOLVED 2021-03-13 11:35:16    
9 604C55673802D M115 MAJISA ENTERPRISES DEALER # 11-41-69, KANDULA VARI STREET, VIJAYAWADA, ANDHRA PRADESH 520001-520001 LOGISTICS
pkg is very bad Dear Sir, Thanks for your feedback and support. Your query is under observation and we are improving our packaging as per your feedback. Media_1 RESOLVED 2021-03-13 11:32:15    
10 604B360A04FEE Avinash Ojha K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL
Firm name-Rudra chavi centre Mob nom-9173838349 Remark- Swift machine problem in handle ball bearing .
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CLOSED 2021-03-12 15:06:10    
11 60475233344F9 VIVEKANAND KUMAR S060 SHREE DURGA STORE DEALER 43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007 TECHNICAL
NAME - AMBITION, TAPAS HAWLDER MOBILE - +917596838261 location - barrackpore kolkata - 700131 remark - mashine - FUTURA LIGHT SL NO. - 1110111525843 complaint - cutting problem in dimple track keys. Calibration of machine done . RESOLVED 2021-03-09 16:17:15    
12 603F4E40131CD MADDELA SRIKANTH VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL
A customer from Hyderabad facing problem in Futura light machine. Issue:cutter blades broken and Deep cutting edge key . machine details: Futura light sn.no. 01110111525645 customer details: Shiva locks Ramesh pH no.9989282358 Calibration of machine done . Media_1
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RESOLVED 2021-03-03 14:22:16    
13 603DDA0034C35 603DD962891DD chanchal gupta OTHERS kurukshetra-136118 TECHNICAL
mobile flash battery is not charged Battery connection done with PCB . Problem Resolved. Media_1 RESOLVED 2021-03-02 11:54:00    
14 6038DB8877242 Avinash Ojha K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL
Firm name-patel Auto Amraili Mob nom-+91 70160 53934 Remark- Tab restart automatically. Problem Resolved
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RESOLVED 2021-02-26 16:59:12    
15 6038C31187917 5F8FB9A9EAD7B deepak LOCK SMITH Greater Noida-201308 GENERAL
tdt Test Case REJECTED 2021-02-26 15:14:49    
16 60379DABE1CEA 60378DABB146F Rajesh Tule LOCK SMITH Nagpur -440018 TECHNICAL
key cutter machine Swift his not working properly from the dates as mention in the massage Machine got serviced , Now machine is working fine. RESOLVED 2021-02-25 18:22:59    
17 60375561740C4 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL
Name- umrao singh. address-banjara computerised, mehendargah, machine- futura auto. serial no.-1110111359523 . machine problem- silca app uninstalled. mobile no.-8607022663 Machine got serviced , Now machine is working fine. RESOLVED 2021-02-25 13:14:33    
18 6036882B91F33 VIVEKANAND KUMAR S060 SHREE DURGA STORE DEALER 43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007 TECHNICAL
NAME - TAPAS HAWLDER, AMBITION MOBILE - +917596838261 mashine - futura light sl no - 1110111525843 complaint - 02t tracer received broken. Need to buy the tracer .
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RESOLVED 2021-02-24 22:38:59    
19 6035E28270EC1 MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 TECHNICAL
Customer details: Nasir and sons Khadar pH no.+917013160055 issue: update not enabled in Futura auto machine sn.no:1110111359776 Machine updated and now machine is working fine Media_1
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RESOLVED 2021-02-24 10:52:10    
20 6035E0ADA3C97 Avinash Ojha VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL
Firm name- parwej Bhai key maker Mob nom-+91 96177 73961 Address-Rajasthan Issue-Error show. Calibration of machine done .
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RESOLVED 2021-02-24 10:44:21    
21 6035DD60C9E7B PAZHANIMUTHU B V044 V.G.S KEY WORLD DEALER PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030 TECHNICAL
Cus.Name : Chennai Super keys. Name : Sathish Mob : +919884326071 model : Futura Auto Sl.no : 1110110183389 1. During the key cutting app automatically came home page Problem resolved now machine is working fine. RESOLVED 2021-02-24 10:30:16    
22 6034F99A4E61D C017 BALIGA DISTRIBUTING COMPANY SILCA POINT GROUND FLOOR, SRI KIRISHNA PRASAD BUILDING, M.G. ROAD, LALBAGH, KARNATAKA-575003-575003 TECHNICAL
T7166 has a transponder slot? Problem Resolved RESOLVED 2021-02-23 18:18:26    
23 6034F6D8BF119 C017 BALIGA DISTRIBUTING COMPANY SILCA POINT GROUND FLOOR, SRI KIRISHNA PRASAD BUILDING, M.G. ROAD, LALBAGH, KARNATAKA-575003-575003 TECHNICAL
Which is the reverse bit key for T8261? Equivalent to the picture attached. Explained the difference betwwen the keys
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RESOLVED 2021-02-23 18:06:40    
24 60328DC37EF5B 5FF4203275A45 gurjeet singh LOCK SMITH vasant kunj delhi -110070 TECHNICAL
adaptor problem General troublshooting done . Now machine is working fine. Media_1
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RESOLVED 2021-02-21 22:13:47    
25 602B9B6EAE43B M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 LOGISTICS
1 box short in delivery from TCI EXPRESS Vide LR no 424988480 in consignment of 6 boxes delivered at our shop on 05.01.2021. Transporter says box is at there godown but cannot release it due to incomplete document attached. Material has delivered to the customers RESOLVED 2021-02-16 15:46:14    
26 602B5D8EE8C8D MADDELA SRIKANTH Q006 QUALITY KEYS DEALER S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012 TECHNICAL
testing report cutting and decoding problem in Futura auto machine machine is now working fine RESOLVED 2021-02-16 11:22:14    
27 602A2E88C1C89 SHAURYA PRATAP SINGH VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL
Name- babban kumar. address- g.t road ,mandi sirsa machine problem- machine not showing wifi. .machine serial no.-1110110971122 Machine updated and now machine is working fine RESOLVED 2021-02-15 13:49:20    
28 6024F5D01D858 S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 LOGISTICS
Invoice No.20-21/1DM/021751 TCI Docket No.424562681 Mentioned 1 box Received 1 Box today But A15001FRZ Moulde key(Hero Passion Pro-R) 1000 pcs mentioned in invoice,but not received Pending 1 box has been received by the customer on 22nd Feb 2021 RESOLVED 2021-02-11 14:46:00    
29 602228BBEFB93 MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 TECHNICAL
Facing problem in Futura auto machine. Unable to cut the keys. error ( request for update enabled) Machine sn.no: 1110111359738) customer details: Abdul raheem pH no.+918310846753 SSK SERVICE Machine updated and now machine is working fine Media_1
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RESOLVED 2021-02-09 11:46:27    
30 602110AE89A6B S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 LOGISTICS
TCI Docket Number 424563506 Refered consignment shows has reached Coimbatore on 28th January.But still not delivered Dear Sir, The consignment is delivered on 10-FEB-2021 Media_1 RESOLVED 2021-02-08 15:51:34    
31 60210CC1BA8EA S060 SHREE DURGA STORE DEALER 43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007 COMMERCIALS
GST amount not added in this bill Dear Sir, Please see the attached amended GST bill copy. Media_1 RESOLVED 2021-02-08 15:34:49    
32 6020C72EEC3D6 MADDELA SRIKANTH M115 MAJISA ENTERPRISES DEALER # 11-41-69, KANDULA VARI STREET, VIJAYAWADA, ANDHRA PRADESH 520001-520001 COMMERCIALS
Gst not included for flash mobile machine order. invoice no:(20-21/1DM/021224) Dear Sir, Please see the attached amended GST bill copy. Media_1
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RESOLVED 2021-02-08 10:37:58    
33 6020B8DE94371 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 LOGISTICS
Dear sir, i received only 1650 pcs of 7156 instead of 2000 pcs please send the rest material accordingly. thank you Dear Sir, This short Qty material credit note has been issued against the JV no. 1603/JOUR/JV70 on Dated 16-Mar-21 Media_1 RESOLVED 2021-02-08 09:36:54    
34 601E819D43806 C017 BALIGA DISTRIBUTING COMPANY SILCA POINT GROUND FLOOR, SRI KIRISHNA PRASAD BUILDING, M.G. ROAD, LALBAGH, KARNATAKA-575003-575003 TECHNICAL
Duo machine switch not working Machine is working now Media_1 RESOLVED 2021-02-06 17:16:37    
35 601E4D2422A49 PAZHANIMUTHU B V044 V.G.S KEY WORLD DEALER PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030 TECHNICAL
Cus.name : Ameer key shop Name : Ameer Mob : +919578648483 Model Futura light Sl. no : 1110111525355 comp : Vibration and Noise Came Now machine is working fine .
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RESOLVED 2021-02-06 13:32:44    
36 601B7E1D6C45B ABHISHEK GROVER Q008 QUBA KEYS DEALER G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018 TECHNICAL
Product- Tata Manza top cover received this product from MK marketing and the product had quality issues. As discussed with Mr Punit Yadav, the material to be sent back to company as Sales Return and to be accounted in MK Marketing, since the material was billed to MK Marketing from the company As materail is billed to M.K Marketing so creidt note of sales return are adjusted on M.K Marketing RESOLVED 2021-02-04 10:24:53    
37 601B7D56900EA ABHISHEK GROVER A046 AQSA DEALER B 728, DDA COLONY, KHYALA, WEST DELHI, DELHI-110018 TECHNICAL
Customer Name : Chawla Motors, Gurgaon Machine - Matrix problem in machine working, need to be repaired at Minda Silca Office PROCESSING 2021-02-04 10:21:34    
38 601511D9D2680 S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 TECHNICAL
My Smart Pro Serial Number SP806716 used in car now for first time in a Renault Scala 2013 car.Device became heated in 5 mimutes Dear Sir operating temperature of device: from -5°C to 40°C RESOLVED 2021-01-30 13:29:21    
39 6013D9F3711BC 5FACED8C1FE34 Parimala Tools KEY CUTTER Shivamogga -577201 TECHNICAL
Dear Sirs We had complained on 27th regarding Futura. No response yet. Further blade of swift T7301 does not insert . Instead of 2 mm it's 2.15 mm. thickness. why so negligence..... ? Aravind 9448189440 8762650840 Media_1
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RESOLVED 2021-01-29 15:18:35    
40 60125CE9005B4 SHAURYA PRATAP SINGH R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL
*Rajindra lock house. ludhiana * machine -futura pro *machine serial no.- 1110111879717 *problem- machine always shows clean the opitical reader. *mobile no.-9814713782 optical Reader changed . Now machine is working fine. Media_1
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RESOLVED 2021-01-28 12:12:48    
41 60113725A1C2F M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 TECHNICAL
SWIFT PLUS MACHINE COMPLAINT. CLAMP ALIGNMENT NOT CORRECT. CHECKED BY PALANIMUTHU Calibration and alignment of machine done . Media_1 RESOLVED 2021-01-27 15:19:25    
42 601106E4E6EDD 5FACED8C1FE34 Parimala Tools KEY CUTTER Shivamogga -577201 TECHNICAL
Dear Sirs We are having Futura Auto since 18 months. We had complained many times to Mr. Deepak but of no use. Now see regarding Activa Minda line key Futura is not supporting check with key number R1010 or R1003 . We took code from other sources and did. You don't have software of your own company. And during expo 2019 at Delhi while booking Futura , your company had assured key code for TVS , BULLET and many more . Recently Tvs Apache with SPARK lock which is also your company has not updated. It's seems you are shameless or shameful Please take care regarding and arrange for an early solution. Also Alto and Wagon R needs clamp calibration. Please note. Nano - check it that's also improper. Thanks Aravind 9448189440 8762650840 Dear Sir as update came of Bullets and TVS Vechicals please update your machine . Media_1
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RESOLVED 2021-01-27 11:53:32    
43 600FEF6D46724 C017 BALIGA DISTRIBUTING COMPANY SILCA POINT GROUND FLOOR, SRI KIRISHNA PRASAD BUILDING, M.G. ROAD, LALBAGH, KARNATAKA-575003-575003 TECHNICAL
how to add transponder in T8153? Dear Sir, you cannot add transponder in T8153 key because it is not keyshell . RESOLVED 2021-01-26 16:01:09    
44 6009A990067BF PAZHANIMUTHU B S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 TECHNICAL
Cus.Name : Key zone Name : Sundaresh Mob : +919061328971 Location : Perinthalmanna, Kerala Model : Futura Auto Sl.No : 1110110963486 Mac. Address : 38:08:fd:01:1d:29 comp : Machine can't register. Remarks : Customer wrongly put E-mail ID so validation link not came then tried to change but he can'tput the Mac address in the respective field. Registration done and now machine is working fine. Media_1
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RESOLVED 2021-01-21 21:49:28    
45 6009A952EE781 PAZHANIMUTHU B S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 TECHNICAL
Cus.Name : Key zone Name : Sundaresh Mob : +919061328971 Location : Perinthalmanna, Kerala Model : Futura Auto Sl.No : 1110110963486 Mac. Address : 38:08:fd:01:1d:29 comp : Machine can't register. Remarks : Customer wrongly put E-mail ID so validation link not came then tried to change but he can'tput the Mac address in the respective field. Now machine is working fine . Media_1
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RESOLVED 2021-01-21 21:48:26    
46 60083E59A1D40 M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 GENERAL
XYLO SHELLS CAPS CAME MIXED. NEED CORRECT CAP TO BE REPLACED. PLEASE SEND SEPERATE DEAR SIR, THE XYLO SHELL CAPS SENT TO YOU ON 30TH JAN 2021. Media_1 RESOLVED 2021-01-20 19:59:45    
47 600680B811FD1 VIVEKANAND KUMAR S060 SHREE DURGA STORE DEALER 43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007 TECHNICAL
NAME - AMBITION, TAPAS HAWLDER MOBILE - +917596838261 location - kolkata mashine - futura light sl no. - 1110111525843 compliant - keys are not cutting in mashine. MASHINE CARRIAGE IS NOT PROCEED AFTER COMAND Machine repaired at H.O and dispatched to the customer. RESOLVED 2021-01-19 12:18:24    
48 60055279882FF K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL
Duo machine me fuse bar bar ud ja raha he costmor ne 25/30 fuse change kar chuka he please solve ASAP Open the carrege and clean then kcm working properly. RESOLVED 2021-01-18 14:48:49    
49 600552307F91B K015 KEY SHOP DEALER SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001 TECHNICAL
Swift ultra machine me jow properly work nahi kar raha many machine have this problem costmor not satisfied with this problems please give solution ASAP. open carrege and clean all shaft,kcm working properly. RESOLVED 2021-01-18 14:47:36    
50 6002710D65A2C N047 NEGI KEYS DEALER SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007 GENERAL
Dear Team, We have received Wrong material. As per invoice no-021343 dated 13-01-2021material is A15001FRZ (right side) & qty is 500 pcs but physically we have received A15001FLZ(Left side) -500. we have complain to Mr. Vivekanand previously for the same problem in same item. please tak care. thanks & regards Paramvir Received Material is OK -as the customer confirmed. RESOLVED 2021-01-16 10:22:29