Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	REMARK	RESPONSE	Media Links	STATUS	DATE
1	600680B811FD1	VIVEKANAND KUMAR	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL	NAME - AMBITION, TAPAS HAWLDER MOBILE - +917596838261 location - kolkata mashine - futura light sl no. - 1110111525843 compliant - keys are not cutting in mashine. MASHINE CARRIAGE IS NOT PROCEED AFTER COMAND	Machine repaired at H.O and dispatched to the customer.		RESOLVED	2021-01-19 12:18:24
2	60055279882FF		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	Duo machine me fuse bar bar ud ja raha he costmor ne 25/30 fuse change kar chuka he please solve ASAP	Open the carrege and clean then kcm working properly.		RESOLVED	2021-01-18 14:48:49
3	600552307F91B		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	Swift ultra machine me jow properly work nahi kar raha many machine have this problem costmor not satisfied with this problems please give solution ASAP.	open carrege and clean all shaft,kcm working properly.		RESOLVED	2021-01-18 14:47:36
4	6002710D65A2C		N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	GENERAL	Dear Team, We have received Wrong material. As per invoice no-021343 dated 13-01-2021material is A15001FRZ (right side) & qty is 500 pcs but physically we have received A15001FLZ(Left side) -500. we have complain to Mr. Vivekanand previously for the same problem in same item. please tak care. thanks & regards Paramvir	Received Material is OK -as the customer confirmed.		RESOLVED	2021-01-16 10:22:29
5	6001844FD3182	Punit Chaurasiya	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	teslt	Test Complaint		REJECTED	2021-01-15 17:32:23
6	600182152A44F	Punit Chaurasiya	TESTO007	TEST FIRM	DEALER	NA AVL-201301	LOGISTICS	tehaja	Test Complaint		REJECTED	2021-01-15 17:22:53
7	6001812F0F1F3	Punit Chaurasiya	TESTO007	TEST FIRM	DEALER	NA AVL-201301	LOGISTICS	tehaja	Test Complaint		REJECTED	2021-01-15 17:19:03
8	5FFF0F5BD38BD	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	texting	Testing Complaint, Rejected	Media_1	REJECTED	2021-01-13 20:48:51
9	5FFF0C8D9EEC8	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	TECHNICAL	tedting	Testing Complaint, Rejected	Media_1	REJECTED	2021-01-13 20:36:53
10	5FF9B557CD8BD		C017	BALIGA DISTRIBUTING COMPANY	SILCA POINT	GROUND FLOOR, SRI KIRISHNA PRASAD BUILDING, M.G. ROAD, LALBAGH, KARNATAKA-575003-575003	TECHNICAL	Which brand & lock model makes use of T7285 CKA1 keys?	Query Solved	Media_2	RESOLVED	2021-01-09 19:23:27
11	5FF9B516C692A		C017	BALIGA DISTRIBUTING COMPANY	SILCA POINT	GROUND FLOOR, SRI KIRISHNA PRASAD BUILDING, M.G. ROAD, LALBAGH, KARNATAKA-575003-575003	TECHNICAL	Which brand & lock model makes use of T7253 keys?	Query Solved	Media_1	RESOLVED	2021-01-09 19:22:22
12	5FF9AC3FC1C66		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL	PROFILE OF THIS KEY IS WRONG FOR ALTO. I have received 2000 nos	Dear Sir, Against the 2100 flip blade sales return the credit note has been issued from Company side on 27th Feb. CRN JV Ref No 20-21/10001/2702/JOUR/JV785	Media_1 Media_2	RESOLVED	2021-01-09 18:44:39
13	5FF82F27B47A1	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer name- Virendra kumar Mob nom-+91 88082 88858 s.no-1110110810179 Remark- new futura auto machine show error.	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-01-08 15:38:39
14	5FF82E1841E90	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	Remark-Fast copy show blank	Now machine is working fine .	Media_1	RESOLVED	2021-01-08 15:34:08
15	5FF7F32669772		S185	S.N INTERNATIONAL	DEALER	NEAR CHUTTAN BUILDING, SARAI SHEIKH MEHMOOD,MORADABAD-244001-	GENERAL	photo	Thanks for sharing with us the required documents.	Media_1 Media_2	RESOLVED	2021-01-08 11:22:38
16	5FF7E25484556	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	Cus.Name : A2Z Key Shop Location : Karur, Tamilnadu Name : Rahman Mob : 9791887757 Model : Flash 008 Sl. No : 1110111372096 comp : Flash 008 Continually fuse tripping. ( After bridge rectifier Changed)	Motor of machine changed.	Media_1 Media_2	RESOLVED	2021-01-08 10:10:52
17	5FF72AF12EDA2		S185	S.N INTERNATIONAL	DEALER	NEAR CHUTTAN BUILDING, SARAI SHEIKH MEHMOOD,MORADABAD-244001-	GENERAL	I am sending a order of key Suzuki access last time the order was receive and key in available in box &magnet or steiger not in a box why I am sale of this key plz receive my magnet or steiger before 1year ago my steiger &magnet had miss for 2box for hero maestro total 225 magnet or 75 steeger plz send me my items	Dear Sir, The Keys short magnet and stickers has been dispatch to you on Dated 14th Jan 2021.		RESOLVED	2021-01-07 21:08:25
18	5FF6DD0FC6707		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL	CARRIAGE MOVEMENT PROBLEM IN SWIFT PLUS	aligment of handle with carriage done. now machine is working fine.	Media_1 Media_2	RESOLVED	2021-01-07 15:36:07
19	5FF6A54142261	ABHISHEK GROVER		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	+919910169585 Shoeb Wali from Aligarh problem reported in his Twister II machine left side screw is jam which is responsible for the up n down movement of the shaft please contact him immediately	Machine got serviced , Now machine is working fine.		RESOLVED	2021-01-07 11:38:01
20	5FF5C994B9B7D	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	GENERAL	NAME - FIRDOS ALL KINDS KEYS REMOTE SOLUTION AND REPAIR LOCATION - HASAN MARKET,MANIKA ROAD RAEBARELI - 229001 MASHINE - FUTURA AUTO SL.NO. - 1110110183764 complaint - other sounds and vibration.	Now machine is working fine .	Media_1	RESOLVED	2021-01-06 20:00:44
21	5FF42990CA775	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	NAME - MUNEER AHMAD MOBILE - +919044329442 location - Hasan market Rae Bareli -229001 mashine - futura auto sl.no. - 1110110183754 complaint - MASHINE UPDATE NOT ENABLED PROPERLY	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-01-05 14:25:44
22	5FF4211E2B5CA		5FF4203275A45	gurjeet singh	LOCK SMITH	vasant kunj delhi -110070	TECHNICAL	Machine sn.-1110110164326 machine prblm- decoding and tracer does not move. Name -gurjeet singh Machine-Futura auto	At tracer housing was cleaned and oiling done now machine is working fine.	Media_1	RESOLVED	2021-01-05 13:49:42
23	5FF304D2EA8B8		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL	FUTURA AUTO Delivered at Growth Trust Nilakottai, Tamilnadu could not be registered due to Server issue. Also.the Z3 Key packet is not received with the Futura Auto.	Installation and training given.	Media_1	RESOLVED	2021-01-04 17:36:42
24	5FF3001D181F7		5FF2FDDE5820D	vaibhav singh	KEY CUTTER	Bilaspur-495001	TECHNICAL	I am a user of silica futura macine n becoz of the quality of the sica key my two original Silva cutters 02L w is broken m attaching pictures of the same ...n expecting quick action...	Need to change the cutter .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-01-04 17:16:37
25	5FF04E0DF1F6C		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	LOGISTICS	we received one swift plus short as shown in bill boxes received are 17 nos. but one box is promotional material - calender kindly take necessary steps asap	Customer have received pending 1 box of Swift Plus 02nd Jan 2020. Confirmed through the phone call by customer.	Media_1	RESOLVED	2021-01-02 16:12:21
26	5FEDB7438FD1E	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	Customer name-Vijendra kumar mob nom-+91 88082 88858 problem-New futura auto machine show mac address can't be empty. Serail nom-1110110810179	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2020-12-31 17:04:27
27	5FEDB18810D9E	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer name-Virendra kumar mob nom-+91 88082 88858 mobel name- futura auto serial nom-1110110810179 problem-In new machine show mac address can't be empty.	Duplicate Complaint	Media_1 Media_2	REJECTED	2020-12-31 16:40:00
28	5FE33D14314AD	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer name- Vijay bhai mob nom-+91 80786 19677 Issue- 01L cutter broken found in new futura auto machine.	01lw cutter given in under warrenty.	Media_1	RESOLVED	2020-12-23 18:20:28
29	5FE3001C5F1AF	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	Cus. Name : V G S Key World Name : Arun Kumar Mob : 7299915266 1. Swift plus machine belt came out issue resolved.	Complaint Resolved	Media_1 Media_2	RESOLVED	2020-12-23 14:00:20
30	5FE2C058D19D3	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	Cus.Name : VGS Key World Name : Arun kumar Mob : 7299915266 Model : Swift plus Sl. No : 1110111372621 Comp : Swift plus machine during the running, belt automatically came out.	Complaint Resolved	Media_1	RESOLVED	2020-12-23 09:28:16
31	5FE1D5369684C		5FAD15D865AE7	Jitendra Mishra	LOCK SMITH	Rourkela-769004	GENERAL	my futura auto not working properly	power adaptor changed .	Media_1 Media_3	RESOLVED	2020-12-22 16:45:02
32	5FE1AABCD6B82		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL	futura Light updation issue	Machine updated and now machine is working fine	Media_3	RESOLVED	2020-12-22 13:43:48
33	5FE075C2A5CB1	Avinash Ojha	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL	Customer name- Raushion jee Mob nom-+91 99280 59970 Address-Beawar(Raj) s.no-1110110182986 Issue- carbon brush problem.	Now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2020-12-21 15:45:30
34	5FE074702E1E9	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer name- Vijay kumar Mina Mob-+91 80786 19677 Address-Kota. Problem- machine show error. Serial nom-111011810100	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2020-12-21 15:39:52
35	5FDEF4461EBC3		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL	this should be in yamaha group. not bajaj	Dear Sir, Thanks for your observation and feedback. The part code description has been changed in App.	Media_1	RESOLVED	2020-12-20 12:20:46
36	5FDC88D229FFA	VIVEKANAND KUMAR	A166	AMAN LOCK HOUSE	DEALER	TALE WALI GALI, CHOWK, FAIZABAD, U.P. , INDIA-224001	TECHNICAL	NAME - DINESH MOBILE - +917052543940 location - near politechnic CHATRAVAS faizabad - 224001 mashine - futura auto sl no. - 1110110183242 COMPLAINT - MASHINE not cutting keys properly	Calibration of clamp done and cutter changed now machine is cutting key properly.		RESOLVED	2020-12-18 16:17:46
37	5FDC650D2BB1C	Vaibhav Ramchandra Chile	S164	SANVI KEY TRADERS	LOCK SMITH	SHOP NO. 29, POORNIMA TOWER, SHANKAR SHETH ROAD, PUNE - 411042, MAHARASHTRA, INDIA-411042	TECHNICAL	firm name : universal key maker contact person Gaurav bhagwat contact number :9422955224 Kcm :.futura auto serial number :1110110183471 compliant sub: Honda key not cutting properly customer passing problem honda key cutting, sl	Machine is now cutting key properly.	Media_1 Media_2	RESOLVED	2020-12-18 13:45:09
38	5FD9B56A8DA7D	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	NAME - MALOTI TELECOM,ARUN CHAUDHARY MOBILE - +919748498999 location - 99/A/1B BAGMARI ROAD kolkata - 700054 mashine - FUTURA AUTO SERIAL NUMBER - COMPLAINT -1110111359677 1. mashine cutting stoped in mid of key cutting. 2. MASHINE RESTART AUTO MATICALLY	power adaptor changed .	Media_1	RESOLVED	2020-12-16 12:51:14
39	5FD8454C62513	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	NAME - MAMA BHANJA KEY POINT, SANDEEP SINGH MOBILE - +916377102868 MASHINE - futura auto serial number - 1110110182351 complaint - TRACER 06T WAS BROKEN DURING KEY DECODING IN MASHINE SERVICE PLEASE PROVIDE TRACER FOR THE SAME	Tracer changed .	Media_1 Media_2	RESOLVED	2020-12-15 10:40:36
40	5FD758B04D045		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL	7191 50p. Keys ke magnats kam nikle hai	Key Magnet has been dispatched on Dt 19.12.2020	Media_1 Media_2	RESOLVED	2020-12-14 17:51:04
41	5FD709093749B		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL	7191 -50p. Key ke magnates nahi aaya	Rejected due to incomplete information.		REJECTED	2020-12-14 12:11:13
42	5FD4BCCDA6A2A		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	MAC. FUTURA AUTO booked in TCI vide docket number 051365963 expected on 11.12.2020 delayed more than 5 days. Already I have complained many times regarding logistics. Kindly arrange to resolve.	Dear Sir, the shipment has been delivered on 14th Dec 2020. tracking details is attached herewith. thanks		RESOLVED	2020-12-12 18:21:25
43	5FD348D871895	Vipindas C	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Dated 21-10-2020 Product :- Futura Auto Complaint:- Issue in Carriage movement	After Reparing machine dispatched to customer end.		RESOLVED	2020-12-11 15:54:24
44	5FD1E3103B402	MADDELA SRIKANTH	H056	HINDUSTAN TECHNO IMPEX	DEALER	PHASE IV, PLOT NO 17 AND 18, BLOCK 19, APIIC, AUTONAGAR, GUNTUR, ANDHRA PRADESH - 522509 INDIA-522509	TECHNICAL	customer facing problem in Futura auto machine (deep cutting problem) machine sn no.1110110998549 customer details: Sheikh Nabi National Auto Electrical work pH no.+919866331891	carbon brush changed,and now no problem in cutting the keys	Media_1 Media_2	RESOLVED	2020-12-10 14:27:52
45	5FD1B7265A627	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer facing problem in Futura auto machine (deep cutting problem) Machine sn no.1110110998549 customer details: Sheik Nabi, National Auto Electrical work, pH no.+919866331891	Complain already registered.	Media_1 Media_2 Media_3	REJECTED	2020-12-10 11:20:30
46	5FD1B5B3A9FE9	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	customer details: National Auto Electrical work. Sheik Nabi, pH no+919866331891. Facing problem in Futura auto machine (deep cutting problem) sn.no.1110110998549	Complain already registered.	Media_1 Media_2	REJECTED	2020-12-10 11:14:19
47	5FD1AF64D1FD2		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	5 machines were booked in TCI vide docket no.051365915. The consignment reached Coimbatore depot on 07.12.2020 @ 2.30 p.m.Local TCI employee told me that goods can be delivered the next day only.1 Swift machine was urgent for me.So I sent my staff in 2 wheeler and collected 1 Swift plus only.They vomited to deliver the balance 4 cartons the next day.But both of their phones are either switched off,not reachable or mostly ringing,but no response.Kindly arrange to make them deliver today. Already I have requested many times to book by any alternate transporter.Because TCI service @ Coimbatore is always the worst.Never able to get goods in time. Any transporter will deliver goods the next day after reaching Chennai. But in TCI it will take 3 days after coming Chennai. Kindly either try to resolve delay issues or look for an alternate transporter.	Dear Patron, the pending shipment has been delivered yesterday Dt. 10th Dec 2020		RESOLVED	2020-12-10 10:47:24
48	5FD0AC8695928	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	NAME - AV. KEY MAKER, WAKIL SIDDHEQUE MOBILE - 9350415356 LOCATION - SHOP NO. 164, BASANT CHAUK OPP. BARAF KHANA GHAZIABAD - 201001 COMPLAINT - futura mashine not updated. MASHINE - futura auto s.no. - 1110111359622	Machine updated and now machine is working fine		RESOLVED	2020-12-09 16:22:54
49	5FCF50D0B888E		N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	GENERAL	Dear Sir, Kindly despatch Coal brush by hand through Mr. Vivekanand on urgent basis. Thanks	Dear Patron, This material billing has been done against invoice no.20-21/1DM/020503 Dt. 08-Dec. and handover the Mr. VIVEKANAND as per your request. He will be delivering this material to you by EOD		RESOLVED	2020-12-08 15:39:20
50	5FCE9F972B2A9		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL	please correct this product image	Dear Patron, thanks for the suggestion. The product images have been updated on the App. Now you can please place the order if any.	Media_1	RESOLVED	2020-12-08 03:03:11

COMPLAIN HISTORY

RESOLVED : 1290

PENDING : 40

REJECTED : 107

GENERAL: 421

COMMERCIAL: 41

TECHNICAL: 853

LOGISTICS: 210