Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	6710C7258869F	PRAVEENRAJ IRUTHAYARAJ	5FACED8C1FE34	Parimala Tools	KEY CUTTER	Shivamogga -577201	TECHNICAL		Futura Auto 1110111359448	Futura Auto Subscription required.	Subscription Done	Media_1 Media_2	RESOLVED	2024-10-17 13:43:25
2	6710AE4B4D717	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS	DELAY IN DELIVERY		docket no:270617322 material recieved at delivery facility (Hyderabad) on 13-10-24 but still not delivered to customer delayed in delivery		Media_1	CLOSED	2024-10-17 11:57:23
3	670F4C6B0C400		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			there is 1pcs missing in that packet T7284	keys delivered	Media_1	RESOLVED	2024-10-16 10:47:31
4	6701005E1364F		D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL		futura auto 1110110463221	marchine switch not working	Machine switch delivered Courier details:-270934238	Media_1	RESOLVED	2024-10-05 14:31:18
5	66FFFB72DBE9E	DEVDYUTI GUHA	5FACFDC086A74	Niraj Kumar	LOCK SMITH	Jamshedpur -831004	TECHNICAL		Futura Auto 1110110303961	Cutting Problem	Carbon brush delivered- Docket Number- 270859227	Media_1 Media_2	RESOLVED	2024-10-04 19:58:02
6	66FE6420F0569		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL		duo 1	machine not working customer address:- deepak singh chabi vala panipat HR sec 25 trak uniyan part 1 pin code 132103, mo. 8930692010			PENDING	2024-10-03 15:00:08
7	66FCE50A679D3		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			CAB43 We order 100pcs and we can get from the box only 97pcs 3 pcs less please reply as soon as possible		Media_1 Media_2	RESOLVED	2024-10-02 11:45:38
8	66FB937E22745		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	NORMAL QUERY		We Order Part Number VI081 Left Side Of Viro Key And We Get It VI080 Right Side of Viro Key		Media_1 Media_2	PENDING	2024-10-01 11:45:26
9	66F63D9ABC37F	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	NORMAL QUERY		In the last 4 months we are not getting an invoice copy through the mail. please resolve this			PROCESSING	2024-09-27 10:37:38
10	66F29AB3294AA	RAMESHWAR UPADHYAY	KC01209	RJ13 CAR SERVICE	KEY CUTTER	in front of mahindra company ,bhavya nagar-334001	TECHNICAL		futura auto 1110110514558	Discussion on keys		Media_1 Media_2	PENDING	2024-09-24 16:25:47
11	66F14247BECBC	RAMESHWAR UPADHYAY	LS02280	kgn key maker	LOCK SMITH	ghughra ghati-305001	TECHNICAL		Futura auto 1110110211532	Subscription issue	Subscription Done	Media_1	RESOLVED	2024-09-23 15:56:15
12	66EEC42C13092	RAMESHWAR UPADHYAY	5FB0CB28D6468	sonu meter & key	LOCK SMITH	Jaipur -302004	TECHNICAL		Futura auto 1110110514589	subscription issue	Subscription Done	Media_1 Media_2	RESOLVED	2024-09-21 18:33:40
13	66EE8AE110971	RAMESHWAR UPADHYAY	657C09A65DD3B	Kamruddin	LOCK SMITH	kota -324009	TECHNICAL	GENERAL TROUBLESHOOTING	Swift plus 1110110351573	Carriage moment issue carriage not moving properly during key cutting			PROCESSING	2024-09-21 14:29:13
14	66ED3C455DB37	PAZHANIMUTHU B	LS01558	Sajana video clinic	LOCK SMITH	Sulthan bathery-673592	TECHNICAL		Futura Auto 1110110463283	During the key cutting machine automatically stopped.	Motor delivered Docket Number- 100206177704	Media_2 Media_3	RESOLVED	2024-09-20 14:41:33
15	66EBD3319DC2D	SHAURYA PRATAP SINGH	LS01221	jot key maker	LOCK SMITH	near kfc kharar,chandigarh road-140301	TECHNICAL		Twister pro 1110119182819	Jot key maker Suraj Machine is 1 month old Honda key cutting is not properly tilting clamp was tilt while cutting the key 2 Cutter broken while cutting the key	machine delivered.	Media_1 Media_2	RESOLVED	2024-09-19 13:00:57
16	66EAA90C31888	PAZHANIMUTHU B	LS02501	Clarify plastics	LOCK SMITH	Kottayam-686001	TECHNICAL		SWIFT 2.0 1110119124338	Motor over heating and White smoke also coming.	Motor delivered Docket Number-	Media_1 Media_2 Media_3 Media_4	RESOLVED	2024-09-18 15:48:52
17	66E965C3DCBF1	PRAVEENRAJ IRUTHAYARAJ	KC00859	Yashashwi	KEY CUTTER	714/2, BSK 2nd Stage, KR Road, Near Shastry Bakery-560070	TECHNICAL		Futura Auto 1110119033722	Futura getting off during the cutting process.	machine delivered.	Media_1 Media_2 Media_3	RESOLVED	2024-09-17 16:49:31
18	66E9349327BFC	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		futura Auto 1110111359691	Dear sir, kindly send me the CFU file for this Futura customer NilkoDulkar key maker.		Media_1 Media_2	PENDING	2024-09-17 13:19:39
19	66E80CBEE45FC	RAMESHWAR UPADHYAY	5FAD77A255F7A	sunil kumar soni	LOCK SMITH	jalor-343001	TECHNICAL		Futura auto 1110110182993	Subscription issue in machine	Subscription Done	Media_1 Media_2	RESOLVED	2024-09-16 16:17:26
20	66E15E66A6FB4	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	GENERAL			futura auto subscribtion required s.no.1110110183464	Subscription Done	Media_1 Media_2	RESOLVED	2024-09-11 14:39:58
21	66E1283267108	PRACHI SAXENA	M234	MEENA LOCK	SILCA POINT	103, DAYANAND NAGAR, A.P.J. ABDUL KALAM ROAD, NEAR XMLA TULSIDAS, RAI CHANDANI RESIDANCY, GONDA, UTTAR PRADESH, 271001-271001	COMMERCIALS	SALES RETURN		Skaz price billing done despite target letter	Credit note has been raised for rate difference.	Media_1	RESOLVED	2024-09-11 10:48:42
22	66DFFC547EC52	SUBRAMANIAN S	D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	LOGISTICS	MATERIAL NOT RECEIVED		dear sir my material till not received almost 8 days is over. lr no 263972709 dated 2nd sep. kindly advise to dispatch ASAP.			RESOLVED	2024-09-10 13:29:16
23	66DEFF8C1F0E3	SUBRAMANIAN S	D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	LOGISTICS			dear mam, you have booked 03r clamp 1 no through delhivery courier till its not rcvd booked date 14th Aug. lr no 263487901		Media_1	RESOLVED	2024-09-09 19:30:44
24	66DED2D3B1919	ABISHAKE PS	LS01193	BOSS KEYS	LOCK SMITH	No.5, Pownambal Nagar, -607308	TECHNICAL		Futura Auto 1110110592075	In Futura Auto it's asking for Subscription.	Subscription done.	Media_1 Media_2	RESOLVED	2024-09-09 16:19:55
25	66DED06CBFB89	PAZHANIMUTHU B	V069	V.G.S KEY WORLD - S.L	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL		Futura auto 1110110183457	New cards not open need the subscription	Subscription done.		RESOLVED	2024-09-09 16:09:40
26	66DE9780E824A	RAMESHWAR UPADHYAY	6286702CC3F07	vikas kumar	LOCK SMITH	jaisalmer-345001	TECHNICAL		futura edge 1110110620235	machine motors are not moving and the machine automatically stops ,not finding the wifi of the machine		Media_1	PENDING	2024-09-09 12:06:48
27	66DC1D8BBD9EE		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	DELAY IN DELIVERY		bill number 055370 parcel kar liya or usme mal kisi or ka nikala hai to ap delivery vale se contact karke parcel change karva do		Media_1	RESOLVED	2024-09-07 15:01:55
28	66D99ECB3DDFC	SUBRAMANIAN S	N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	GENERAL			Dear sir, am sending back duo iq device wim1n240123_minda and machine serial no 1110119052242		Media_1	PENDING	2024-09-05 17:36:35
29	66D82DC59CCF9	RAMESHWAR UPADHYAY	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	TECHNICAL		futura auto 1110110514534	subscription issue	Subscription done.	Media_1 Media_2	RESOLVED	2024-09-04 15:22:05
30	66D8114DEF58D	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		Futura Auto 1110111359691	Kindly do the subscription for the below mentioned details Futura Auto - 1110111359691 customer name : NilkoDulkar Shop Name: Sharada Key Maker	Subscription done.	Media_1 Media_2	RESOLVED	2024-09-04 13:20:37
31	66D19B2A280DB		66CDA3A166A0F	Gurdeep Singh	LOCK SMITH	lucknow -226004	GENERAL			I have completed the complete emi payment of futura auto machine, kindly issue my NOCGeneral complaint me dal do sir	NOC COURIERED		RESOLVED	2024-08-30 15:42:58
32	66D0520369271	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL	NORMAL QUERY		Invoice number: 24-25/1DM/054943. In this invoice T7232 -400 pcs where ordered but customer received only 300 pcs . please check it. Customer is often receiving some shortage in material. please rectify the problem.	CREDIT NOTE ISSUED FOR THE SHORTAGE OF MATERIAL. AND ADDED IN LEDGER	Media_1 Media_2	RESOLVED	2024-08-29 16:18:35
33	66CED54E9C73D	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	MATERIAL NOT RECEIVED		LR number:263611228 While tracking the LR number it's showing the material will be delivered 2 days before but still not received. please check and update ASAP	Shippment dilvered.	Media_1	RESOLVED	2024-08-28 13:14:14
34	66C9AD860D155	SUBRAMANIAN S	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Duo Iq 110119052648	Dear sir, we have sent the Iot device for replacement. Kindly replace it	IOT Device got replaced, Now Machine is working fine .	Media_1	RESOLVED	2024-08-24 15:23:10
35	66C85431D83B7		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL	NORMAL QUERY		hindustan iron shopur mp ka futura me 12L cutter tut gaya hai half mashin me fansa hua hai nikal nahi raha			PROCESSING	2024-08-23 14:49:45
36	66C853BE74629		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL	HARDWARE RELATED PROBLEM		ss key maker ki futura start hone ke baad chal nahi rahi costumer 1 mahine se pareshan ho raha hai			PROCESSING	2024-08-23 14:47:50
37	66C6E69A58AAA	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1	1110111359615 1110110183594 for futura auto subscription	machine was updated , machine is now working fine.		RESOLVED	2024-08-22 12:49:54
38	66C6E67D6A0EE		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	MATERIAL NOT RECEIVED		flash or swift machine despatch huya tha 14 aug to delivery courier se LR number - 263262942. abhi tak machine nahi mila , customer paresan kar raha hai jaldi se machine ki delivery karva do pls.	Material delivered on 26 Aug	Media_1 Media_2	RESOLVED	2024-08-22 12:49:25
39	66BF457458067		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	GENERAL			1 order sent 2 times , 1 st order Invoice No: 24-25/1DM/054530 Date: 07/08/2024 and again Same item sent 08/08/2024 Invoice No:24-25/1DM/054576	Material will be kept by the customer	Media_1 Media_2	RESOLVED	2024-08-16 17:56:28
40	66BF44186AE4E		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	LOGISTICS	MATERIAL NOT RECEIVED		1 outer box Damge Tracking ID:263353542, Invoice No:24-25/1DM/054576,	CREDIT NOTE RAISED FOR SHORTAGE OF MATERIAL	Media_1 Media_2 Media_3	RESOLVED	2024-08-16 17:50:40
41	66BC7994DD10D	SHAURYA PRATAP SINGH	OT00167	Vipan arts	CAR ACCESSORY SHOP OWNER	sirsa road, mandi dabwali-125104	TECHNICAL		Futura auto 1110110971122	Card is not opening	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-08-14 15:02:04
42	66BC6641ED807	SHAURYA PRATAP SINGH	OT00166	Vipan arts	CAR ACCESSORY SHOP OWNER	G. T, Road, Mandi Dabwali-125104	TECHNICAL		Futura auto 1110111359431	Card is not opening	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-08-14 13:39:37
43	66BC6619CA63A	SHAURYA PRATAP SINGH	OT00166	Vipan arts	CAR ACCESSORY SHOP OWNER	G. T, Road, Mandi Dabwali-125104	TECHNICAL		Futura auto 1110111359431	Card is not opening	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-08-14 13:38:57
44	66BB82221B663	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS			Tracking LR number : 263262906 Machine billed for V car keys The machine was Wrongly delivered to some other shops and one carton is still not received. while tracking the LR number it's showing still in transit but machine was delivered.	Shippment dilvered.	Media_1 Media_2 Media_3	RESOLVED	2024-08-13 21:26:18
45	66BB710D8BCBA	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		FUTURA AUTO 1110119951897	While cutting the tibbe key in clockwise not able to cut the 4th step but in anti clockwise we can cut the key.	03R Clamp replaced and sent to the dealer end .		RESOLVED	2024-08-13 20:13:25
46	66BB423B3F960	SHAURYA PRATAP SINGH	LS02670	car key solution (Pankaj)	LOCK SMITH	dabara chowk-125001	TECHNICAL		futura auto 1110110214632	Machine showing red light while cutting the key	Carbon brush and limit switch changed. Now machine is working fine .	Media_1	RESOLVED	2024-08-13 16:53:39
47	66BAF99DC6F61		662F9442F063E	Pranav	LOCK SMITH	Sangli-416312	GENERAL	NORMAL QUERY		observed pin damaged	closed	Media_1	RESOLVED	2024-08-13 11:43:49
48	66B5D89B798AA	PAZHANIMUTHU B	KC01521	Capital cafe	KEY CUTTER	Kaloor-682025	TECHNICAL		DUO IQ 1110119052648	IOT device configuration issue	IOT Device got replaced, Now Machine is working fine .	Media_1 Media_2	RESOLVED	2024-08-09 14:21:39
49	66B34B55BADF9	PAZHANIMUTHU B	KC01507	Shiva key shop	KEY CUTTER	Koodal nagar-625018	TECHNICAL		FORD CLAMP 03R	If the 4th cutting by the clockwise side machine automatically stopped the error " faulty contact Made" but Anticlockwise cutting no issue.	03R Clamp replaced and sent to the dealer end .	Media_1 Media_2 Media_3	RESOLVED	2024-08-07 15:54:21
50	66B2FE8E11A50	SUBRAMANIAN S	M229	MYKA TRADERS	DEALER	SHOP NO.2 YASHDA SIDDHI, CO-OPERATIVE HOUSING SOCIETY, JAWALKAR NAGAR, PIMPLE GURAV, PUNE, 411061, MAHARASHTRA-411061	GENERAL			dear sir we have booked bill to ship order to sangli lr ref no 263011099. it's getting delayed more than 10 days kindly resolve	Shippment dilvered.		RESOLVED	2024-08-07 10:26:46

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 29

REJECTED : 107

GENERAL: 406

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205