Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	6513E5D00D09D	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		flash mobile 1110110317494	flash mobile battery charging issue s.no.1110110317494	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2023-09-27 13:50:32
2	6512791C761A5		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	LOGISTICS	TOD & ORC		23-24/1DM/045236 on 9th sep - A1007Z - key shell Innova - 1500 This item is not rcvd at our end. we have not rcvd invoice also	MATERIAL DELIVERED		RESOLVED	2023-09-26 11:54:28
3	65114D3C58C5B	RISHANT BHATIA	P077	PRP ENTERPRISES	DEALER	SHOP NO.13, FREEWAY, COMPLEX, NEAR A-1 HOTEL, NAROL-ASLALI HIGHWAY SERVICE ROAD, NAROL, AHEMDABAD - 382405-382405	GENERAL	NORMAL QUERY		Ordered for T7492 Fortuner Blade but Ford Blades got billed.	we are closing this complaint after discussion with your RM/AM . For more information kinldy get in touch with them for the same	Media_1 Media_2	RESOLVED	2023-09-25 14:35:00
4	650EB402A2163	DEVDYUTI GUHA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL		Duo plus 1110110726685	Cutter of this machine is not running properly,more over while customer is trying to cut the keys Cutter get stopped in between the operation..	Customer need to change the cutter.	Media_1 Media_2	RESOLVED	2023-09-23 15:16:42
5	650E92EBB8226	VIVEKANAND KUMAR	KC00544	DOON KEY MAKER	KEY CUTTER	Chakarata Road, Prem Nagar, Dehradun - 248007 (Near Arya Samaj Mandir)-248001	TECHNICAL		SWIFT SWIFT PLUS 1110110215486	REMARK - CARRIAGE NOT WORKING PROPERLY.	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2023-09-23 12:55:31
6	650C37057A3BF	SUBRAMANIAN S	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	COMMERCIALS			Dear sir, inv no 23/24/1Dm/045932, Duo red base excess billed rs.3000 in basic value, Kindly check and do the needful	As informed sir ,this machine is accurately billed with premium value included , The same has been communicated to you by your AM/RM	Media_1	RESOLVED	2023-09-21 17:58:53
7	650BE8CA3B91C	RISHANT BHATIA	S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	TECHNICAL		Swift Plus 111011	Carriage became Hard & not able to use machine Customer No : +91 79837 31248	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2023-09-21 12:25:06
8	650BE0EB8AC4E	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	SPARE PART REPLACEMENT	Twister II pro 1110119100585	The machine received without Stopper,Dimple and track key cutter and tracer,manuel ,warranty card		Media_1	CLOSED	2023-09-21 11:51:31
9	650BE02BA494A	ABISHAKE PS	LS01269	Nithya Spare Key Shop	LOCK SMITH	Kavery Street, porur-600056	TECHNICAL		Twister II pro 1110119100592	The machine received without Stopper,Dimple and track key cutter and tracer ,manuel , Waranty card.		Media_1	CLOSED	2023-09-21 11:48:19
10	650AD4E72C3AA		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		Twister II Pro 01110110231769	Dear sir, We have received a complaint from the customer that key cutting is not done properly by machine. Customer Name- Vijay Car Accessories location- Bangalore	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2023-09-20 16:47:59
11	65094CADDE895	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		TWISTER PRO 1110110230854	REMARK - CLAMP NOT BEEN ADJUSTED PROPERLY	Machine Calibration done . Now machine is working fine.	Media_1 Media_2	RESOLVED	2023-09-19 12:54:29
12	65055D9687AD9	RISHANT BHATIA	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	COMMERCIALS	SALES RETURN		Twister Pro Demo Machine billed at discounted price Invoice No : 045066 but FOC items discount not mentioned	credit note issuance is in the process .		RESOLVED	2023-09-16 13:17:34
13	65055BE61222C	RISHANT BHATIA	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	COMMERCIALS	SALES RETURN		Twister Pro billed at full Price (Invoice : 043066) & FOC material billed seperately (Invoice No : 044042). Pls issue Credit Note	credit note issuance is in the process .		RESOLVED	2023-09-16 13:10:22
14	6504491791C0D		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			certificate vivekanand ko de diya	Dear Sir we have recived the same	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-09-15 17:37:51
15	6504059B7891B		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	NORMAL QUERY		INVOICE NO : 23-24/1DM/045208 INVOICE DATE : 08-SEP-23 ITEM : AT8153 - 10BOX(1000PC) BILLED AT8153 - 8BOX(900PC) RECEIVED SHORT - 100 NOS	We have supplied, As per the short quantity mentioned.		RESOLVED	2023-09-15 12:49:55
16	6503EE3D2EF0A	ABISHAKE PS	M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	TECHNICAL		Futura Light 1110111525140	Need to change the optical reader		Media_1	CLOSED	2023-09-15 11:10:13
17	6502C002573A6	RAMESHWAR UPADHYAY	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	GENERAL			7159 part code was not mentioned in order but delivered 200pcs .but dealer wants to return ..150 pcs .	As per the order confirmed, we have dispatched the material. After discussion am closing this complaint .	Media_1	RESOLVED	2023-09-14 13:40:42
18	6502BB2A047E1	RAMESHWAR UPADHYAY	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	LOGISTICS			there were 3 pcs short in maruti suzuki 2 button A1016z and 5pcs sort in 7156	Short material sends to the customer.		RESOLVED	2023-09-14 13:20:02
19	6501499C468BB	DEVDYUTI GUHA	P124	PRADHAN KEY SHOP	DEALER	KADAMKUAN POST OFFICE, 0, BISIED GIRI APRATMENT, PRITHVI RAJ PATH, KADAM KUAN, PATNA, BIHAR, 800003-800003	LOGISTICS			Duo Machine cover damaged in transit	NEW COVER HAS BEEN BILLED	Media_1	RESOLVED	2023-09-13 11:03:16
20	64FF132BEB6B8		S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	GENERAL	POLICY AWARENESS		Few Bills were received with Sticker on Original Invoice Copy Please make sure this does not happen anymore	We have informed our logistic partners to paste sticker in blank spaces .	Media_1	RESOLVED	2023-09-11 18:46:27
21	64FB210219B86		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			please check my complaint	Document recived		RESOLVED	2023-09-08 18:56:26
22	64FB131FD3E19	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		Futura Auto 1110110592037	Futura Auto not getting update, showing error. S.K Lock Workshop : 7879822115	machine was updated , machine is now working fine.		RESOLVED	2023-09-08 17:57:11
23	64F8A6033682B		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			please check	Document recived	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-09-06 21:47:07
24	64F8678A261C7		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			certificate vivekanand ko de diya	Document recived	Media_1	RESOLVED	2023-09-06 17:20:34
25	64F866D9D4D15		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			return	Document recived	Media_2	RESOLVED	2023-09-06 17:17:37
26	64F700812606D		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	COMMERCIALS	SALES RETURN		Dear Sir, We have received short material against Invoice No-23-24/1DM/045024 Dated 31-08-23. As per invoice A15001CLZ Key moulded NXG-LH -3000 pcs. 4 boxes(800+800+800+600) but we received 2900 pcs. 4boxes(800+700+700+700). all keys available boxes instead of single pc packing and sticker also not available in each box. Please check and confirm.	Short material around 100pc sends to the customer.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-09-05 15:48:41
27	64F6CF65C62E3	Pawan Emplpoyee	Test4C48E1165	Test2MF	DEALER	Delhi -110017	LOGISTICS			material recvd damage	testing prupose		REJECTED	2023-09-05 12:19:09
28	64F596260C56F	RISHANT BHATIA	LS00490	tuhi tuhi khalsa keys	LOCK SMITH	ayanagar, near tvs agency, arjangarh-110017	GENERAL			Branding Done by Vensor is coming out of Wall & can fall down anytime.	Kinldy use nails as for now	Media_1 Media_2	RESOLVED	2023-09-04 14:02:38
29	64F57F01C9D08	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		FUTURA AUTO 1110110963493	New cards couldn't open	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-09-04 12:23:53
30	64F162FFBAB18	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110463290	Dear sir, machine shows contact error . thankyou	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2023-09-01 09:35:19
31	64F13ABBB33BB		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	GENERAL			CHRO1RP PART IN IMAGES IN THE APP IS WRONG SHOW IN THE AAP PLEASE CHANGE THE IMAGE CHRO1RP AND CHRO1P SAME IMEGE IN THE AAP	solution given- IMAGE UPDATED		RESOLVED	2023-09-01 06:43:31
32	64F0265A41DA3	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	LOGISTICS			Dear sir , I am facing problem for delivery of duo machine. details are below in the picture Docket details -250494220 thank you.	MACHINE DELIVERED	Media_1	RESOLVED	2023-08-31 11:04:18
33	64EFFBE4F06C0	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura Auto 1110110726166	card is not opening of futura auto machines. 1110110726166 1110110890249 1110110514565 1110110604211	machine was updated , machine is now working fine.		RESOLVED	2023-08-31 08:03:08
34	64EF510C8361C		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	GENERAL			part not mention in the box	kindly please share the invoice details , & also please share the all sides of the box	Media_1	REJECTED	2023-08-30 19:54:12
35	64EF4FA58F53E		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL	POP MATERIAL		pop material was not send to me	we will be sending POP shortly		RESOLVED	2023-08-30 19:48:13
36	64EE0468F392D		N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	GENERAL	NORMAL QUERY		received 2 item less in invoice no.23-24/1DM/044842 ML-10229L-100pcs ML-10229R-100pcs kindly do the needful	Ashutosh as discuss kinldy verify the shortage complain recived by the dealer	Media_1	PROCESSING	2023-08-29 20:14:56
37	64EDFD502872A		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL	NORMAL QUERY		Dear Sir, As per your customer, they have received Swift Plus Machine but glass received in broken conditions. The image of glass is given below. Please send new glass to the customer. Customer Name-Sharma Key Service -Assam Invoice No-23-24/1DM/044793 Date-22-08-23. . Thank You	We have provided new cover , under warranty to our AM Vivekanand for replacing the same	Media_1 Media_2	RESOLVED	2023-08-29 19:44:40
38	64EC529B7DB2D	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		swift plus 1110110507031	swift plus machine hand jam issue s.no.1110110507031	Machine has been exchanged at dealer end.	Media_1 Media_2	RESOLVED	2023-08-28 13:24:03
39	64E9DB3AD5E09	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL		Flash mobile 1110110369585	There is a problem in charging the machine . Service done for 2 times but still the problem occurs and the customer is requesting to send the machine to HO for service.	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2023-08-26 16:30:10
40	64E9C3895CAD4	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		futura auto machine 1110110533453	futura auto machine update issue s.no.	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-08-26 14:49:05
41	64E7422F967B4	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Duo Base 01110110640080	Domestic Key Slipping from Clamp Customer : Firoz : 9718341077	Need to change the clamp (Lower and upper parts )	Media_1	RESOLVED	2023-08-24 17:12:39
42	64E5CEBFA10AB		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	GENERAL			not apadate	rejected	Media_1	REJECTED	2023-08-23 14:47:51
43	64E5C26C50664		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	LOGISTICS	MATERIAL NOT RECEIVED		original copy sticker by transporters	We have informed our logistic partners to paste sticker in blank spaces .	Media_1	RESOLVED	2023-08-23 13:55:16
44	64E5BF8766D62	RISHANT BHATIA	KC00246	International key maker	KEY CUTTER	near gurudwara, green park. -110016	GENERAL	QUALITY ISSUE		T7191 Blade coming out while making by Hand	Key blank design modified	Media_1 Media_2	RESOLVED	2023-08-23 13:42:55
45	64E5BCF0B8EAE	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		twister 1110110181927	Name- badal place- Chandigarh machine problem - When I cut the key on the machine the cutter is breaking three times in a row.	Need to check the material of Keys . Also is ok.	Media_1 Media_2 Media_3	RESOLVED	2023-08-23 13:31:52
46	64E5B77C27629	DEVDYUTI GUHA	K114	KEY TECH	DEALER	SHOP NO. 1, HAYAT COMPLEX, OPP HOTEL CHANDERLOK, MAIN ROAD, ROURKELA, 769001, ODISHA -769001	GENERAL	NORMAL QUERY		Material received without order..	As per your AM/RM , reconciliation has been done , to keep the material billed , in place of the material ordered .	Media_1 Media_2	RESOLVED	2023-08-23 13:08:36
47	64E4A99A6253C	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL	NORMAL QUERY		T7289 & T7299 are L-R of TVS Apache so both keys should come in Pouch Packing or both in box packing. Currently one is coming in pouch & other in Box	CORRECTIVE ACTION TAKEN , NOW BOTH VARIANTS AVBL IN POUCH PACKING		RESOLVED	2023-08-22 17:57:06
48	64E49D241C909		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			Dear Sir, I trust this message finds you well. I am writing to bring to your attention a matter of utmost importance concerning one of our valued customers who purchased a Futura Auto from our company two years ago. Since their purchase, they have been experiencing a multitude of issues with their product. I humbly request your immediate assistance in resolving these matters effectively. The primary concern our customer has been grappling with is related to software updates. Despite multiple attempts, the update process seems to stall at 15%, followed by an error message. Frustratingly, our customer has reached out to Mr. Vivek Anand in our customer support department. However, regrettably, the response from our end has not been satisfactory. It is vital to emphasize the urgency of this situation. Our customer's dissatisfaction has reached a point where they are considering returning the machine if these persistent issues are not resolved promptly. Such an outcome would not only result	Tab issue is now resolved & the software is also updated		RESOLVED	2023-08-22 17:03:56
49	64E0B88EA0A55	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	HARDWARE RELATED PROBLEM	Duo base 1110110835035	While unboxing the Duo base machine the bur tray is damaged.	Chips Tray was provided to the customer in Under warranty.	Media_1 Media_2	RESOLVED	2023-08-19 18:11:50
50	64DF5AA5C2CE1		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	QUALITY ISSUE		blade pocket without sticker	SIR , WE HAVE TAKEN CORRECTIVE ACTION ON THE SAME , FROM NOW ON SAME ISSUE WILL NOT PERSIST	Media_1	RESOLVED	2023-08-18 17:18:53

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 29

REJECTED : 107

GENERAL: 406

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205