Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	655B3F9388EFC	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL	QUALITY ISSUE		T7432 Blade not fitting properly in Remote Shell	Dear Sir , Kindly share the invoice copy & 2 samples of the same	Media_1 Media_2	PROCESSING	2023-11-20 16:44:27
2	655A5765C5D3A		S400	SAKTHIVEL GENERAL MERCHANT	SILCA POINT	NO.27,KOTHARI MILL LANE,1st FLOOR , SINGANALLUR , COIMBATORE - 641005-641005	GENERAL			Hi sir/mam Hello, maam or sir, we have purchased a gold category package from Direct Silca Minda without any mediator through online sites and calls. This is our first time doing key business, so we thought Silca Minda could support us and help us grow, but now I have only 13 models of keys. How come a beginner can work with only 13 models? This is how Silca treats a beginner locksmith by providing a smaller amount of stock, and the tools arrived at 5:30 in the evening on November 8. So we ne	Bill copy was required , given to him & details of billing keys part no.		RESOLVED	2023-11-20 00:13:49
3	65589F53A9B2A	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura auto 1110119165621	installation pending due to update issue unable to update through tab showing error (register the machine) please provide cfu file for update sn.no.1110119165621	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-11-18 16:56:11
4	655624177A220	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS			futura auto machine dispatched but not yet delivered	MACHINE DELIVERED	Media_1	RESOLVED	2023-11-16 19:45:51
5	654DC62508115	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Twister II 1110110253839	Calibration Issue, Honda city Key not cutting properly, Rishabh Kumar : +91 88680 70753, Meerut, UP	Machine Calibration done . Now machine is working fine.	Media_1	RESOLVED	2023-11-10 11:26:53
6	654DB9D308FA8	ASHUTOSH KUMAR SINGH	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	LOGISTICS			Delay in parcel delivery Billing Date 30 Oct LR No 252100128	MACHINE DELIVERED on 14/11/2023	Media_1	RESOLVED	2023-11-10 10:34:19
7	654CB6719CDF0	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS			Futura Machine dispatched on 30th Oct but still not delivered LR No : 252074258	MACHINE DELIVERED	Media_1	RESOLVED	2023-11-09 16:07:37
8	654C7428148DB	ASHUTOSH KUMAR SINGH	Q003	M. S. QADRI & SONS	DEALER	SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612	LOGISTICS			Date of delivery increases day by day	MACHINE DELIVERED on 13/11//2023	Media_1 Media_2	RESOLVED	2023-11-09 11:24:48
9	654BC5F16FFE8	ABISHAKE PS	M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	TECHNICAL		Futura Light 1110110294634	In Futura light the power provider is not receiving the power supply.		Media_1 Media_2	CLOSED	2023-11-08 23:01:29
10	654B240BE903B		S185	S.N INTERNATIONAL	DEALER	NEAR CHUTTAN BUILDING, SARAI SHEIKH MEHMOOD,MORADABAD-244001-	GENERAL			pls sent to my order key	Dear Sir , Before processing the current order , you need to pay the balance amount due with the comapany , along with the payment for current bill total.		RESOLVED	2023-11-08 11:30:43
11	654B1D5C11CCD	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	LOGISTICS			Ford clamp is not delivered docket details -251929477	Adaptor Deliver	Media_1	RESOLVED	2023-11-08 11:02:12
12	654B15F91D2E7	ABISHAKE PS	KC00138	Sreenu Stickers	KEY CUTTER	144,Medavakkam main road, Adambakkam, Chennai-600088	TECHNICAL		Futura Auto 1110110182108	In Futura Auto the card is not opening it's asking for Subscription.		Media_1	CLOSED	2023-11-08 10:30:41
13	6548A81E749A4	RISHANT BHATIA	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL		Matrix SLX 11111111	Need Price for Spare Parts mentioned in Pic	Almost 15 thousand spare parts required for service this machine. Please confirm	Media_1 Media_2	RESOLVED	2023-11-06 14:17:26
14	65475B290883A	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS			Universal Lock's machine not delivered yet, Estimated Delivery date extended	MACHINE DELIVERED ON 07 NOV 2023	Media_1	RESOLVED	2023-11-05 14:36:49
15	65475AB7ABD54	RISHANT BHATIA	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS			Pawan Auto Electrical Machine not delivered yet & estimated delivery date extended	MACHINE DELIVERED ON 07 NOV 2023	Media_1 Media_2	RESOLVED	2023-11-05 14:34:55
16	6544BC396BE76	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	LOGISTICS	MATERIAL NOT RECEIVED		Good afternoon sir/ma'am, the below mentioned docket is in urgent requirement. Estimated date of delivery is showing 2days delay than the regular delivery days. kindly do the favour to make the delivery as early as possible.	MACHINE DELIVERED	Media_1 Media_2	RESOLVED	2023-11-03 14:54:09
17	6542616690A72	RISHANT BHATIA	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			T7120 Head Coming Out	We have taken the corrective actions for the same in new lots	Media_1	RESOLVED	2023-11-01 20:02:06
18	6540B59D3B688		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	LOGISTICS	MATERIAL NOT RECEIVED		INV DT. 25.09.2023 7183 BILLED - 1000 NOS 7237 RECEIVED - 1000 NOS ITEM BILLED AND ITEM INSIDE THE PACKING IS DIFFERENT	"INV DT. 25.09.2023 7183 BILLED - 1000 NOS 7237 RECEIVED - 1000 NOS ITEM BILLED AND ITEM INSIDE THE PACKING IS DIFFERENT "	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-10-31 13:36:53
19	653F33A081DC5	RISHANT BHATIA	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			T7191 Head Coming Out Customer No : +91 99245 96646	Blank is now modified	Media_1	RESOLVED	2023-10-30 10:10:00
20	653DF8A6B7A13	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110604211	sir please do the subscription of futura auto for two machines serial no mention below. 1110110604211 1110110514565	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-10-29 11:46:06
21	653CBA16CDB13		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL			swift plus machine is facing carriage moment problem due to this problem machine brake cutter during key duplicating . serial no 1110110351573	Machine servicing done at minda silca . Now machine is working fine .		RESOLVED	2023-10-28 13:06:54
22	653B711DA2653		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	NORMAL QUERY		We didn't place any order of chipolo but company send us 20pcs of chipolo we have no use of that product so we are going to return it to the company	We have sent this material back. As this is very old material, we cannot able to take as sales return .	Media_1 Media_2 Media_3	RESOLVED	2023-10-27 13:43:17
23	6538B8991E4B4	Pawan Sharma		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL			Testing	TESTING PURPOSE		REJECTED	2023-10-25 12:11:29
24	6537EA442BE83	Pawan Emplpoyee		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL			test	TEST		REJECTED	2023-10-24 21:31:08
25	65364DB69A7DA		K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	GENERAL			A16004Z 1000pc received without 6% discount	WE WILL ISSUING CREDIT NOTE FOR THE SAME		RESOLVED	2023-10-23 16:10:54
26	65362B268604A	RISHANT BHATIA	J060	JUSTAUTO SOLUTIONS PVT LTD	DEALER	SECTOR 25, GIDC, BASEMENT GROUND FIRST, B-1-2-3/15, GANDHINAGAR, GUJARAT, 382028-382028	COMMERCIALS			Our Firm Name has been changed & last invoice (046180) raised is on old name only, kindly change invoice to new Billing details(attached)	Dear Sir , Kinldy submit the required documents for information updation, once the data will be uploaded your next bill will be raised on updated information	Media_1	RESOLVED	2023-10-23 13:43:26
27	65361DDB3AD09	Pawan Sharma		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL			Test	TEST	Media_1	REJECTED	2023-10-23 12:46:43
28	653380BE79E85	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	GENERAL			total billing qty is 5000 t7023 but received only 2600pcs 2400pcs is short		Media_1 Media_2	CLOSED	2023-10-21 13:11:50
29	65328CF523C5A	RISHANT BHATIA	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	QUALITY ISSUE		T7120 Head Coming Out	We have taken the corrective actions for the same	Media_1 Media_2	RESOLVED	2023-10-20 19:51:41
30	65328B7C60A4D	RISHANT BHATIA	LS00489	madaan locks	LOCK SMITH	market no. 1,nit-12001	GENERAL	QUALITY ISSUE		T7120 Key Head Coming Out	We have taken the corrective actions for the same	Media_1	RESOLVED	2023-10-20 19:45:24
31	65328B7C7E5B8	RISHANT BHATIA	LS00489	madaan locks	LOCK SMITH	market no. 1,nit-12001	GENERAL			T7120 Key Head Coming Out	complaint repeated , already in process	Media_1	REJECTED	2023-10-20 19:45:24
32	653248BFBD971	SHAURYA PRATAP SINGH	LS01502	R.k Automotive	LOCK SMITH	VPO karer,barsar-174311	TECHNICAL		futura auto 1110110463207	need cfu file for update	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-10-20 15:00:39
33	65322A3B9333D	PAZHANIMUTHU B	V069	V.G.S KEY WORLD - S.L	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL			Invoice no : 23-24/1DM/045771 inv .Date : 29.09.23 A1045Z billed - 850 nos but not received logo sticker.	MATERIAL DELIVERED	Media_1	RESOLVED	2023-10-20 12:50:27
34	65312662A0D11	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			Invoice no : 23-24/1DM/046110 Inv. Date : 13/Oct/23 ordered Two TWISTER II PRO but FE16 billed one number only remaining one ( FE16) Dispatch ASAP	MATERIAL DELIVERED, INVOICE NO. 23-24/1DM/046110		RESOLVED	2023-10-19 18:21:46
35	653101EB1C10F	VIVEKANAND KUMAR	R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL			DEAR SIR, PART NO.CHRO3P AND A1309ALZ 7286 AND CHRO3RP THESE PART CODES KEYS ARE NOT GOING INTO THE BARREL. REQUEST YOU TO PLEASE DO NEEDFUL.	CLOSED	Media_1 Media_2 Media_3	RESOLVED	2023-10-19 15:46:11
36	6530C7149D273		5FAD0A1833CDB	Pramod	LOCK SMITH	Bangalore-560003	TECHNICAL		silca duo 1110110533245	I am complaining several times regarding the clamp of right side of the machine which we use to cut 7lvr and 6lvr.there is problem regarding the clamp when we switch to door lock keys it not smooth to switch the clamp.when we turn the clamp to other side it is very very tight so I wish to solve the problem from your side as soon as possible	Clamp changed. Now key is cutting perfectly.		RESOLVED	2023-10-19 11:35:08
37	652F96F870471	RISHANT BHATIA	A227	AMBICA KEY SHOP	SILCA POINT	AMBICA CHAMBER, OPP. DHAROI COLONY, VISNAGAR - 384315, GUJRAT, INDIA-384315	GENERAL			Need Price of Futura Light Belt	MATERIAL DELIVERED, INVOICE NO . 23-24/1DM/046247, REMAINING BELT WILL BE BILLED IN THE MONTH OF NOV. 23	Media_1 Media_2 Media_3	RESOLVED	2023-10-18 13:57:36
38	652F5F85B3189	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		Twister Pro 1111111111	Balaji Car Keys, Vadodra : +91 98252 79064, Clamp Issue	clamp calibration done . Now machine is working perfectly.	Media_1 Media_3	RESOLVED	2023-10-18 10:01:01
39	652E0AF780D1C	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Futura Pro 1110111767199	Optical reader issue	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2023-10-17 09:47:59
40	6527B92FA58B2	PAZHANIMUTHU B	LS01558	Sajana video clinic	LOCK SMITH	Sulthan bathery-673592	TECHNICAL		FUTURA AUTO 1110110463283	During the cutting machine automatically stopped. Two months ago, changed limit switch also but again this issue happened.	Limit switch has been adjusted, now machine is working fine .	Media_1	RESOLVED	2023-10-12 14:45:27
41	652697191550D	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL			No Label of Part Code on boxes of T7023.	Dear Sir , We are implementing new gumming material for the boxes .	Media_1 Media_3	RESOLVED	2023-10-11 18:07:45
42	652641C658609		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			FOR TWISTER PRO invoice number 23-24/1DM/04600 sir mera order pahele se hi laga huya tha 75000 ke hisab se, par ab ye machine muje 76698 se bill huya hai , to spl check different amount ka credit not dalo 🙏	As informed sir ,this machine is accurately billed with premium value included , The same has been communicated to you by your AM/RM		RESOLVED	2023-10-11 12:03:42
43	65201191230D6		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL			sir.this is our goods whose INNOICE No.23-24/DM/1045711booked on 7SEP2023 whose DOCKET No.251357593 & ENT not found yet sir send this garland as soon as possible	MACHINE DELIVERED		RESOLVED	2023-10-06 19:24:25
44	651FE29CD4BC5	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		TWISTER II PRO 1110110216223	Aruna Enterprises is a customer purchased Twister II pro through out Deepak marketing. The clamp tilting itself with at a normal load of cutter while pressing on it. sample photos and videos attached here for your reference. Clamp has been send to our HO with Deepak marketing SR letter. (Request Note : After completing the service kind calibrate the clamp and send it back.)	Clamp has been serviced at H.O. and sent to the customer end .	Media_1 Media_2	RESOLVED	2023-10-06 16:04:04
45	651BE370BFA57	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura light 1110110917663	Name- vikas hisar electronic hisar need cfu file for update	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-10-03 15:18:32
46	651BB03A33337		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	NORMAL QUERY		INVOICE DATE : 25-SEP-23 INVOICE NO : 23-24/1DM/045639 Part No. 7183 - Puma Round Head Steel 1000 nos Billed in above invoice no But we received 1000 Nos. 7240 (UL051 STEEL) Instead The box Part no mentioned is 7183 but product inside is 7240. So there will be a difference in product value 7183 - 8.87 7240 - 6.11 I have shared video in MSD group	We are billing the product requested & also the dealer is agreed to keep the material he has recived .		RESOLVED	2023-10-03 11:40:02
47	651A5E1B2E81C	Pawan Emplpoyee	Test4C48E1165	Test2MF	DEALER	Delhi -110017	COMMERCIALS			credit note issue	solution given		REJECTED	2023-10-02 11:37:23
48	6517E10906228	RISHANT BHATIA	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL		Futura Auto 1110110432418	Asif Chabi Wala : +916299036447 , Cutter stucked in Machine	Cutter removed from the cutter shaft .		RESOLVED	2023-09-30 14:19:13
49	6516B51149D5C	VIVEKANAND KUMAR	KC00910	WASEEM KEY MAKER	KEY CUTTER	NADESAR -221001	TECHNICAL		FUTURA LRO 1906721070503	REMARK - SOME CARDS DECODING ARE NOT WORKING MACHINE IS 6 YEAR OLD NEED SERVICE WE ARE SENDING THIS MACHINE FOR SERVICE PURPOSE.	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2023-09-29 16:59:21
50	6513EC5D75CE8	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL	QUALITY ISSUE		Hero Keys Delivered in Bulk Packnof 100 pcs in place of Single Pouch Packing	Material not recived back	Media_1	RESOLVED	2023-09-27 14:18:29

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 29

REJECTED : 107

GENERAL: 406

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205