Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	664710AF6D14E	PAZHANIMUTHU B	LS01691	Key point	LOCK SMITH	Palarivatta-682025	TECHNICAL		Swift 2.0 1110119124215	PURCHASED ON 15th MAY Through MK KEYS DURING KEY CUTTING CARRIAGE MORE VIBRATION AND NOISE CAME	Machine servicing done at Minda silca . Now machine is working fine .	Media_2 Media_3	RESOLVED	2024-05-17 13:39:19
2	6645FD6024CD8	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		duo IQ 1110110386599	swift plus machine carriage issue s.no.1110110386599	NO RESPONES FROM CUSTOMER END .	Media_1 Media_2	RESOLVED	2024-05-16 18:04:40
3	6645FC508DF5D	MADDELA SRIKANTH	R154	RS CAR PLAZA	SILCA POINT	SHOP.NO.:51-17-12,KRANTHI NAGAR , NEAR MARUTI SUZUKI SHOWROON , JAYABHERI , NAKKAVANI PALEM , VISAKAPATANAM , 530013,ANDHRA PRADESH-530013	TECHNICAL		duo IQ 1110119039557	machine wifi is not working unable to connect with mobile	Machine configuration done, Now Machine is working fine .		RESOLVED	2024-05-16 18:00:08
4	6645B165248A1	ASHUTOSH KUMAR SINGH	N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	TECHNICAL		Twister II pro 1110110231745	Keys not cutting proper due to disturbance of clamp	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2024-05-16 12:40:29
5	6644DEB745CF1	DEVDYUTI GUHA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL		Swift plus 1110119033708	Calibration problem of new swift plus machine after unboxing the material and handle also found defective	General troubleshooting done. Z axis movement problem resolved	Media_1 Media_2 Media_3	RESOLVED	2024-05-15 21:41:35
6	66433E41549F2	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Duo IQ 1110119052280	customer name:Khem singh key maker The configuration is undone and not able to update it.		Media_1	CLOSED	2024-05-14 16:04:41
7	663F3930BD13A	RAMESHWAR UPADHYAY	KC01301	soni shocker digital meter and chabhi works	KEY CUTTER	babu ka mohalla, kesharganj-305001	TECHNICAL		futura auto 1110110164302	regarding subscription issue	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-05-11 14:54:00
8	663B39FDC7417	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			The wet floor stands very poor quality	CLOSED	Media_1 Media_2 Media_3	RESOLVED	2024-05-08 14:08:21
9	66386CCFD6936	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		Futura Auto 1110111359608	Subscription required.	machine was updated, machine is now working fine.	Media_1 Media_2	RESOLVED	2024-05-06 11:08:23
10	6634841EAA393	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		swift plus 1110119166895	Car care, Siliguri machine - swift plus machine is in under warranty. The fuse keeping blowing	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2024-05-03 11:58:46
11	663201BE08D78	RAMESHWAR UPADHYAY	KC01418	mobi key maker	KEY CUTTER	80 feet shop no 7 atwal nagar-324007	TECHNICAL		futura auto 1110119158937	tracer 06T and 07T has broken during training time	Tracer has been replaced, now machine is working fine .	Media_1 Media_2	RESOLVED	2024-05-01 14:17:58
12	662F6A1EF21E3	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		Duo IQ 1110119052631	Dear sir, this Duo iQ machine having issues with Configuration and cannot done even after discussing with Livwize team. And as per the discussion IOT kit will be send to you. Kindly do the needful to resolve this. thank you.	IOT Device got replaced, Now Machine is working fine .	Media_1 Media_2	RESOLVED	2024-04-29 15:06:30
13	6628ECA227EE1	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL		Duo base 1110119111420	Hari key making shop While running the machine sound is coming from the cutter shaft.		Media_1 Media_2	CLOSED	2024-04-24 16:57:30
14	6628DF8354568	RAMESHWAR UPADHYAY	OT00205	Shree kanhaiya Entwrprise	CAR ACCESSORY SHOP OWNER	pipar-342601	TECHNICAL		futura auto 1110110592914	regarding subscription issue	machine was updated , machine is now working fine.	Media_1	RESOLVED	2024-04-24 16:01:31
15	661E56EC2AEA9	SHAURYA PRATAP SINGH	LS00610	Chawla Key Man	LOCK SMITH	Shop No.39, Shivalik Complex, Near Sarswati Hospital, Old Delhi Road -122001	TECHNICAL		DUO IQ 11101109052655	Not registered,not configuring,BT is not found in app	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2024-04-16 16:16:04
16	66178C916220C	Pawan Emplpoyee	KC00657	TEST	DEALER	Delhi-201308	COMMERCIALS			issue with credit note	TESTING PURPOSE		REJECTED	2024-04-11 12:39:05
17	661785EEA14FE	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		DUO IQ 1110119052556	Rinku Verma batala Punjab 9781329235 The DUO IQ machine is running after 2 minutes of stopping, even after configuration the customer is upset and asking to return the machine.	Machine IOT Device changed, Now machine is working fine .	Media_1 Media_2	RESOLVED	2024-04-11 12:10:46
18	6614E3AC017D7	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura 1030141020708	Khalsa lock Ludhiana serial no.-1030141020708 Updation problem , the machine is not getting updates		Media_1	PENDING	2024-04-09 12:13:56
19	6613C2EE4198F	PAZHANIMUTHU B	KC00644	Shagul key shop	KEY CUTTER	No. 2, Anna pattu maligai-	TECHNICAL		Swift plus 1110110351641	Carriage Movement ISSUE	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2024-04-08 15:41:58
20	66139A745714F	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura Auto 1110110998525	sunny sardar, Jharkhand, Card is not opening	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-04-08 12:49:16
21	660F9ACB0695C	ASHUTOSH KUMAR SINGH	D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL		Futura auto 1110111359660	Firm name Galaxy car decor Sn card is locked Subscription needed	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-04-05 12:01:39
22	660E62D453D37		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL			Sir contact number is wrong in Delhi Very Courier Service need to add new number 7217357844, 7500700958	NUMBER UPDATED IN DOCUMENTS FOR FUTURE REFERENCE		RESOLVED	2024-04-04 13:50:36
23	660D2CC308489	ABISHAKE PS	S293	SREE DEVI LOCK & KEYS	SILCA POINT	632, MS ROAD , KRISHNANCOIL , NAGERCOIL , TAMIL NADU-629001	COMMERCIALS	SALES RETURN		Invoice number: 23-24/1DM/049512 The customer ordered Toyota Innova key shell (A1007Z) in that key shell the customer received swift key shell cap instead of Toyota Innova key shell cap. kindly provide the Toyota Innova key shell cap.		Media_1	CLOSED	2024-04-03 15:47:39
24	660CE7FB4C99A		660CE6685A1A8	jatin	LOCK SMITH	delhi-110032	GENERAL			test	for test purpose		RESOLVED	2024-04-03 10:54:11
25	660A620D14223		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL			futura auto delivered 23 March to Pune customer - (Speed Auto). but still not complete installation & training. customer very disappointed now.so kindly complete their installation and training.	Machine installation and training done .		RESOLVED	2024-04-01 12:58:13
26	6607ACE7C387D	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL		Futura Auto 1110110211402	Star India , Manali update problem need CFU file serial no.- 1110110211402	machine was updated , machine is now working fine.		RESOLVED	2024-03-30 11:40:47
27	6606B6CD8969D	PRAVEENRAJ IRUTHAYARAJ	6440CADDEBFAF	Harish keys	LOCK SMITH	Bangalore -560002	TECHNICAL		Twister II pro 1110110231660	Twister II pro machine clamp unit getting issue with the clamping tight. it's getting good tight on the middle of the clamp and loosening on the edge of the clamp. In Angular cutting, it's getting touch with the clamp and blade. due to that clamps getting damaged.	customer is not responding.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2024-03-29 18:10:45
28	6603EE43546AA	RAMESHWAR UPADHYAY	KC00922	nd lock and key	KEY CUTTER	ajmeri gate 282, kishan pole bajar-302001	TECHNICAL		futura auto 1110110171041	regarding subscription issue	machine was updated, machine is now working fine.	Media_1 Media_2	RESOLVED	2024-03-27 15:30:35
29	6603E4F79B702	RAMESHWAR UPADHYAY	5FAD834A1B240	Mohammad Rizwan	LOCK SMITH	Jodhpur-342001	TECHNICAL		futura auto 1110110182184	regarding subscription issue	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-03-27 14:50:55
30	65FECAA439B88	PAZHANIMUTHU B	5FAD0CA77B191	K G George	LOCK SMITH	Kottayam-686102	TECHNICAL		FUTURA AUTO 1110111525294	The Machine has the Latest version 3.45.1 but Shown machine is blocked.		Media_1 Media_2	CLOSED	2024-03-23 17:57:16
31	65F3FA924EBF2		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS			flash machine tci express se nikla hai docket no 448133652 . delivery date 14 mar tha but abhi tak nahi pahucha . pls check	MACHINE DELIVERED		RESOLVED	2024-03-15 13:06:50
32	65F3EC5C074A9		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS			flash machine not despatch pls despatch. LR 255050905	MACHINE DELIVERED		RESOLVED	2024-03-15 12:06:12
33	65F3E3B7F24CC	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		FUTURA 1038791090706	Machine not taking update ( Subscription done)	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-03-15 11:29:19
34	65EEDF3CE2B26	Pawan Sharma	62A33E514B0FD	Lokesh Chauhan	LOCK SMITH	Aligarh-122001	TECHNICAL		Futura Light 1110110252719	Honda ki keys duplicate nhi horahi hai	customer is not responding.		REJECTED	2024-03-11 16:08:52
35	65EBFD180DFAB	ABISHAKE PS	A194	ANAND KEYS	DEALER	HO : 37-C, SABARI COMPLEX, THADAGAM ROAD, VELANDIPALAYAM, COIMBATORE, 641025-641025	TECHNICAL		Futura Auto 1110110240167	Customer name : Lakshmi stickers while cutting the key the carriage and cutter is not moving.		Media_1 Media_2	CLOSED	2024-03-09 11:39:28
36	65E87373CB819	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL		futura auto 1110110183488	futura auto machine motor not working s.no.1110110183488	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2024-03-06 19:15:23
37	65E6BE946A02E	ABISHAKE PS	LS01562	Aditya Key Shop	LOCK SMITH	Bheeman street, Kumbakonam-612001	TECHNICAL		Futura Auto 1110110899198	In futura Auto it's asking for Subscription for some SN Numbers.		Media_1 Media_2	CLOSED	2024-03-05 12:11:24
38	65E6BB9DE791D	ABISHAKE PS	LS02007	Bishmillah key shop	LOCK SMITH	GNT Road Redhills -600052	TECHNICAL		Futura Auto 1110110432487	While unboxing machine the back cover is broken.please provide the back cover under warranty.		Media_1 Media_2 Media_3 Media_4	CLOSED	2024-03-05 11:58:45
39	65E69D3E71537	Pawan Sharma	GS02365	G S ENTERPRISES	KEY CUTTER	LUCKNOW-226026	TECHNICAL		FUTURA AUTO 1110110351450	Machine not able to duplicate the keys with properly	Machine is working fine .		RESOLVED	2024-03-05 09:49:10
40	65E30C27C39D1	PAZHANIMUTHU B	KC00122	KMS KEY WORKS	KEY CUTTER	NO. 9/77, MALAR COMPLEX, OTHAKADAI, CONTONMENT-620001	TECHNICAL		FUTURA AUTO 1110110533313	Machine Automatically Switch off the Machine	Motherboard is changed, Machine was working fine .	Media_1	RESOLVED	2024-03-02 16:53:19
41	65E013A18A7D2		5FACFDC086A74	Niraj Kumar	LOCK SMITH	Jamshedpur -831004	TECHNICAL		silca futura auto 1110110303961	मेरी मशीन में करीबन 2 महीने से चाबी काटते समय मशीन अपने से रुक जाती है और फिर दोबारा स्टार्ट करने पर चाबी को बहुत ज्यादा काट देती है कृपया करके इसका उपाय कीजिए मेरा नाम नीरज कुमार मैं झारखंड जमशेदपुर से हूं और मेरा मशीन में अभी तक करीब 1 साल 1 महीने हुआ है	Machine Calibration done . Now machine is working fine.	Media_1 Media_2	RESOLVED	2024-02-29 10:48:25
42	65DC2759CE00C	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		MAGNETIC KEYS T7156	Empty pouch received	Keys billed & docket no. is also shared	Media_1	RESOLVED	2024-02-26 11:23:29
43	65DC242E955F8	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			Packing outside mentioned T7156 but inside A1018Z	Concern resolved , cross checked keys as as per the invoice	Media_1	RESOLVED	2024-02-26 11:09:58
44	65D2EF4C3375D		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL		flash 008 D846402zb	machine me current a raha hai	Machine servicing done at minda silca . Now machine is working fine .		RESOLVED	2024-02-19 11:33:56
45	65D0A272B74DF	DEVDYUTI GUHA	5FACFD5AD1E38	niraj kumar	LOCK SMITH	Jamshedpur-831004	TECHNICAL		Futura Auto 1110110303961	After calibration done repeatedly same problem facing	machine was updated , machine is now working fine.	Media_1	RESOLVED	2024-02-17 17:41:30
46	65CF6ACAC7275	SUBRAMANIAN S	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	GENERAL TROUBLESHOOTING	Lml key T7124	dear sir, Customer ordered T7124-450 no and billed through ref no 23-24/1Dm/048626. customer received T7014-200 nos mixed/wrongly received. kindly resolve.	Material consumed at dealer end itself .	Media_1 Media_2	RESOLVED	2024-02-16 19:31:46
47	65C9EA2335E79	VIVEKANAND KUMAR	623041C38C3F7	manuj singhal	LOCK SMITH	Gwalior -474001	TECHNICAL		FUTURA PRO 1110119189702	REMARK - NOT ABLE TO CUT HONDA KEYS PROPERLY	Machine Calibration done . Now machine is working fine.		RESOLVED	2024-02-12 15:21:31
48	65C9C84C58B41	VIVEKANAND KUMAR	623041C38C3F7	manuj singhal	LOCK SMITH	Gwalior -474001	TECHNICAL		FUTURA LIGHT 1110119189702	REMARK - NOT ABLE TO CUT TRACK KEYS PROPERLY	Machine Calibration done . Now machine is working fine.		RESOLVED	2024-02-12 12:57:08
49	65C9C7A8BA6AE	VIVEKANAND KUMAR	KC00458	Angad automobiles	KEY CUTTER	Agresen chowk-495001	TECHNICAL		FUTURA AUTO 1110110183761	REMARK - TAB ISSUE	need to check at Levano service center .		RESOLVED	2024-02-12 12:54:24
50	65C7724023FE3		623041C38C3F7	manuj singhal	LOCK SMITH	Gwalior -474001	TECHNICAL		Futura light I-sea 01110119189702	Machine not cutting properly in ultra cutting, makes a lot of noise, and while lifting the cover the cover gets many scratches	Machine Calibration done . Now machine is working fine.	Media_1	RESOLVED	2024-02-10 18:25:28

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 29

REJECTED : 107

GENERAL: 406

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205