Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	66B22C3D7310E	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		Futura auto 1110110726128	futura auto machine update issue tried updating but unable to complete update required cfu file for further update s.no.1110110726128	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-08-06 19:29:25
2	66B0A3F895E80		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			We sell on duo Iq machine to the customer In bharuch and in the machine customer face the problem. of electromagnetic switch so we give new switch to the customer soo please in the against of that switch please provide us the new switch			PENDING	2024-08-05 15:35:44
3	66B094DBB213D		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	NORMAL QUERY		Customers complaint in swift 2 button remote shell the bolt is not tighthenand body is going to he open it's very cheap quality A1016Z when we fit th remote the body will be open bolt. is not. tighten		Media_1 Media_2	RESOLVED	2024-08-05 14:31:15
4	66B09471D4E13		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			we received 2 duo base machine in damage packaging soo. please provide us 2 new duo base box packaging		Media_1 Media_2 Media_3	PENDING	2024-08-05 14:29:29
5	66AB7F16CD537		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS			1 duo bill huya tha 24 jul ko trackon courier se by air nikla tha docket number -500415095132 abhi tak nahi mila pls check and update	Shippment dilvered.		RESOLVED	2024-08-01 17:57:02
6	66AB640832000	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			Order Id - 24-25/1DM/051932. In this order 1500 Magnets are missing for T 7156.	closed	Media_1	RESOLVED	2024-08-01 16:01:36
7	66AB63C881FB2	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			Order Id - 24-25/1DM/051932. In this order 1500 Magnets are missing for T 7156.			CLOSED	2024-08-01 16:00:32
8	66AB5917921CB	PAZHANIMUTHU B	V069	V.G.S KEY WORLD - S.L	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL		FUTURA 1919931710602	The Carriage automatically moved because the Locknut was broken		Media_1 Media_2	CLOSED	2024-08-01 15:14:55
9	66AB22862045E	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			Order Id: 24-251DM/054117 . Inside the carton box 25 Pcs of T 7263 key is missing.	Stickers delivered docket number- 100206177605	Media_1	RESOLVED	2024-08-01 11:22:06
10	66A229A2C991C	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		DUO IQ 1110119052648	He purchased one month before and Customer cut 15 to 20 keys only but now Cutter has blended. please do the needful.		Media_1 Media_2	CLOSED	2024-07-25 16:02:02
11	66A20A0309FAC	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Twister 2 1110110560883	Twister 2 machine carriage issue s.no.1110110560883	Carr	Media_1	RESOLVED	2024-07-25 13:47:07
12	66A08464B38DD	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		Duo iq 1110119052334	Duo iq iot device issue s.no.1110119052334	IOT Device got replaced, Now Machine is working fine .	Media_1	RESOLVED	2024-07-24 10:04:44
13	66A083E62FAA7	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		flash 008 1110119142974	flash 008 s.no.1110119142974 Bridge rectifier issue	Bridge rectifier has been changed .	Media_1	RESOLVED	2024-07-24 10:02:38
14	669FB11F0CB1D	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL	NORMAL QUERY		In the invoice copy of 24-25/1DM/053783 some material are missing Consignment Missed items: 1. 7271 - 100 Pcs(400/500) 2.7283 - 200 pcs 3.7315 - 50 Pcs 4.7330 - 40 Pcs		Media_1 Media_2	PROCESSING	2024-07-23 19:03:19
15	669DFB6C39FB5	DEVDYUTI GUHA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL		Twister II 1040241170807	Problem in left side handel, bearing came out from the handel. Sound happening in machine and customer wants to service his entire machine	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2024-07-22 11:55:48
16	669B67D58A01E	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura auto 1110110214519	s.no.1110110214519 futura auto machine adaptor is not working	Adaptor has been replaced.	Media_1 Media_2	RESOLVED	2024-07-20 13:01:33
17	6694BB0AD5960		K082	KEY SOLUTIONS	DEALER	SHOP NO. 6, GROUND FLOOR, SUMIT COMPLEX, SECTOR -66, NOIDA, 201301, U.P. -201301	TECHNICAL		Duo base 230 01110119182093	Silca duo red not working	Machine supply problem resolved .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2024-07-15 11:30:42
18	6692248401EC5	Pawan Emplpoyee	KC00657	TEST	DEALER	Delhi-201308	LOGISTICS			delay in delivery	CLOSED		RESOLVED	2024-07-13 12:23:56
19	66913D3E8B002		6207FC1A0ACA5	chandru	LOCK SMITH	bangalore-560078	GENERAL			dear sir & madam no need dealers plz send item from ur company item to customers direct sir bcoz this dealer was not gud sir	Completed		RESOLVED	2024-07-12 19:57:10
20	66913CD36F947		6207FC1A0ACA5	chandru	LOCK SMITH	bangalore-560078	GENERAL			how to buy items in my silca app	CLOSED		RESOLVED	2024-07-12 19:55:23
21	668CEB89DC787	RAMESHWAR UPADHYAY	LS02860	murshid key maker	LOCK SMITH	chawni chauraha -324007	TECHNICAL		flash mobile 1110110351412	charging adaptor issue	Power adaptor changed .	Media_1 Media_2	RESOLVED	2024-07-09 13:19:29
22	668B7ABBA7FB2	DEVDYUTI GUHA	A139	AUREOLA TRADEMAN PRIVATE LIMITED	DEALER	FLAT NO.F-1,SHANTI MANSION, J.K.D. SCHOOL ROAD, BARDHAMAN-713359-713359	TECHNICAL		Futura Auto 1110119171165	Cutting problem,excess keys cutting and sometimes wrong Keys cutting	Carbon Brush Has been replaced.	Media_1 Media_2 Media_3	RESOLVED	2024-07-08 11:05:55
23	668674F3311EA		S185	S.N INTERNATIONAL	DEALER	NEAR CHUTTAN BUILDING, SARAI SHEIKH MEHMOOD,MORADABAD-244001-	GENERAL			where is my order	CLOSED		RESOLVED	2024-07-04 15:39:55
24	667D230FA3648	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		DUO IQ 1110119052280	Khem singh There is some issue in motor and in IOT kit. please solve the issue ASAP	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2024-06-27 14:00:07
25	667CEBBF31546	SUBRAMANIAN S	M301	MARKAJ LOCK CENTER	SILCA POINT	1828-C Ward,Near Nihal Masjid , Opp. KMC Building-416002	COMMERCIALS			dear sir Invoice no 24-25/1Dm/052320 dated on 23rd May 2024, T7467-50 no there is a shortage. kindly check it and do the needful.	CREDIT NOTE RAISED		RESOLVED	2024-06-27 10:04:07
26	667C06A9908CB		61E6AF7962456	Sharda key maker	LOCK SMITH	Kamshet-410405	TECHNICAL		Futura Auto 1110111359691	My machine tablet screen brake talate not working so immediately contact how can I do	Tablet got supplied to the you .	Media_1	RESOLVED	2024-06-26 17:46:41
27	667BE3C2E8693	PAZHANIMUTHU B	V069	V.G.S KEY WORLD - S.L	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL		FUTURA AUTO 1110119158838	During key cutting the machine was stopped automatically		Media_1 Media_2	CLOSED	2024-06-26 15:17:46
28	667A8626AA5FA	RAMESHWAR UPADHYAY	5FAD47D1843FD	iqbal	LOCK SMITH	ladnun -341306	TECHNICAL		futura auto 1110110432456	regarding subscription issue	Subscription done .	Media_1 Media_2	RESOLVED	2024-06-25 14:26:06
29	66726A6A8AFF7	PRACHI SAXENA		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		Futura Auto 01110110456681	Machine not installed Properly, kindly assist the customer in operating Futura Auto for the first time . ( Ashutosh visited once) still facing the problem of using the machine .	Emergency Switch changed. Now machine is working fine.	Media_1 Media_2 Media_3	RESOLVED	2024-06-19 10:49:38
30	6670238D9FF26		S293	SREE DEVI LOCK & KEYS	SILCA POINT	632, MS ROAD , KRISHNANCOIL , NAGERCOIL , TAMIL NADU-629001	COMMERCIALS			I have purchased some flip keys in that 33 keys are not working properly. please take the material return.		Media_1 Media_2	CLOSED	2024-06-17 17:22:45
31	666D304D13641	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		Twister II pro kit-1 D9A8536ZR	Dear sir, I have received a Pro kit - 1 without the Carriage and the smaller components. Received goods phots are attached for your reference.	Short material sends to the customer.	Media_1 Media_2	RESOLVED	2024-06-15 11:40:21
32	666BDAAE84157	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	LOGISTICS			Dear sir, there is one order of swift plus machine that bill to me ship to thoubal Manipur, sir I am chasing regular basis but always showing today on delhivery website I. chasing logistics department Mr. Anil is also but there is proper solution provide to customer sir please request you to provide solutions as soon as possible, customer asked to return my payment. thank you	Material delivered	Media_1 Media_2	RESOLVED	2024-06-14 11:22:46
33	666BD6BBBB19B		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	GENERAL			Magnet and stickers not found in T7156 - 2 pkts (50 pc)		Media_1 Media_2	PENDING	2024-06-14 11:05:55
34	6669CA9716A08	PAZHANIMUTHU B	KC01494	Duplicate key center	KEY CUTTER	Ramanattukara-673633	LOGISTICS			L R NO : 261502867 Total Box - 2 nos Recd box - 1 no Customer received 03R Clamp and Hero keys only Futura auto Not Received. Not Given the POD Copy also.	CLOSED	Media_1	RESOLVED	2024-06-12 21:49:35
35	66602F6029B91	SHAURYA PRATAP SINGH	LS02670	car key solution (Pankaj)	LOCK SMITH	dabara chowk-125001	TECHNICAL		futura auto 1110110214632	Pankaj soni Mob-7357394113 Dabra chowk ,Hisar, HR Showing red light while cutting the keys adjusted limit switch but same problem	Limit	Media_1 Media_2	RESOLVED	2024-06-05 14:56:56
36	665D6B4B2A7FD	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	GENERAL			we are getting a key without magnetic in the magnetic key pouch. Please Rectify this issue for the same how I can identify this non magnetic keys in 25000keys of magnetic keys	CREDIT NOTE RAISED FOR THE SHORTAGE OF MATERIAL	Media_1 Media_2	RESOLVED	2024-06-03 12:35:47
37	66597BED4763D	ABISHAKE PS	I064	INDER AUTOMOBILES	DEALER	NO: 3/187, ALAMARAKADU ROAD, MEYYANUR, SALEM, TAMILNADU - 636004-636004	COMMERCIALS			Invoice no:24-25/1DM/052313 the customer received the box of 7281 key but inside the box another key is available.		Media_1	PENDING	2024-05-31 12:57:41
38	6659636DCDE7B	ABISHAKE PS	LS00796	Rethana key and Locks	LOCK SMITH	Nagercoil cross street-629001	TECHNICAL		Futura Auto 1110110482000	In Futura Auto it's asking for Subscription.		Media_1 Media_2	CLOSED	2024-05-31 11:13:09
39	665884E7444AB	RAMESHWAR UPADHYAY	LS02462	najju bhai key maker	LOCK SMITH	rani ji ki bawri-323001	TECHNICAL		Futura auto 1110110899181	regarding subscription issue	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-05-30 19:23:43
40	6658295BE9B3A		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			Part code T7166 cap not received quantity 100 pcs	We are not providing the cap with T7166.	Media_1	RESOLVED	2024-05-30 12:53:07
41	6658287BB6400		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			T7502 Honda 2 button sticker not received . Quantity 100 pcs	Honda stickers provided	Media_1	RESOLVED	2024-05-30 12:49:23
42	665723FA8DDAE	PAZHANIMUTHU B	V069	V.G.S KEY WORLD - S.L	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL			Please mention the part code outside of the Carton box because it is easy to identify which key in the box and Storage purpose.			CLOSED	2024-05-29 18:17:54
43	6655E3586045F	ABISHAKE PS	M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	GENERAL			please mention the part code outside of the carton for easy to identify and storage purpose		Media_1	CLOSED	2024-05-28 19:29:52
44	6654C1E1BC020	ABISHAKE PS	M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	COMMERCIALS			In the invoice copy 24-25/1DM/052142 we have billed bit key clamp 3 pcs but the customer doesn't receive the material.	Material delivered		RESOLVED	2024-05-27 22:54:49
45	664F28AD3D5AA	DEVDYUTI GUHA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL		Futura Auto 1110110303923	Mobile tracer is not calibrating properly, after checking with Technical team it's found that sensor is not working..Machine purchased from Quba Keys	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2024-05-23 16:59:49
46	664EE92BAD025		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		Futura Auto 1110110024828	Dear sir, We have received a customer complaint from our customer that he is facing a problem in updating of key cutting machine Futura Auto. Please resolve this issue. Customer Name -Singh Lock Location -Gurgaon Contact number -9990736904	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-05-23 12:28:51
47	664C9D4DEF11F	ASHUTOSH KUMAR SINGH	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	GENERAL			Keys are missing from the pouches	Found only two pcs and told customer to confirm the Quantity . It was old batch lot material .	Media_1	RESOLVED	2024-05-21 18:40:37
48	664B23FCF3907	ABISHAKE PS	LS02330	R R Computerized key shop	LOCK SMITH	No 4/26,Thiruvallur Salai, Ramapuram-	TECHNICAL		Futura Auto 1110110592907	In Futura Auto it's asking for Subscription	machine was updated , machine is now working fine.		RESOLVED	2024-05-20 15:50:44
49	664B12784AD09	RAMESHWAR UPADHYAY	KC01244	sameer key maker	KEY CUTTER	nursery circle shop no 3017 -302033	TECHNICAL		Futura auto 1110110592983	regarding subscription issue	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-05-20 14:36:00
50	664AC9CE31B50	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS			Futura auto machine (Air) mode dispatched on 15 may 2024 but still not delivered and from 17 may 24 consignment is in Hyderabad	Machine delivered on 20.05.2024	Media_1	RESOLVED	2024-05-20 09:25:58

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 29

REJECTED : 107

GENERAL: 406

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205