COMPLAIN HISTORY

RESOLVED : 1230
PENDING : 29
REJECTED : 107
GENERAL: 406
COMMERCIAL: 40
TECHNICAL: 819
LOGISTICS: 205

S.NO TOKEN BY EMP CUSTOMER CODE NAME CUST. TYPE ADDRESS-PINCODE TYPE SUB TYPE MACHINE INFO/SR. REMARK RESPONSE Media Links STATUS DATE Action
1 5F2D008040934 C081 CARKEY INDIA DEALER C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601 LOGISTICS
Key box where damaged,some of the key came out from box& 5-10 missing . trackon courier waybill no: 500093286380.invoice no:20-21/1DM/017888 Nobody is taking the responsibility for this. because the customer has not mentioned/highlighted this issue on POD (courier receiving slip) at the time of material receiving. Media_1
Media_2 		RESOLVED 2020-08-07 12:49:28    
2 5F2C02C094A67 PAZHANIMUTHU B M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 TECHNICAL
Customer name : seenu stickers, chennai. Mob : 9841413154 Model : Futura auto Sl. No. : 1110110182108 Complaint : Installed new machine when key cutting the machine automatically restart and second time shown motor Error Machine updated and now machine is working fine . Media_1
Media_2 		RESOLVED 2020-08-06 18:46:48    
3 5F2A79A19FA40 VIVEKANAND KUMAR I008 ISHWAR DASS KHURANA & SONS DEALER SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006 TECHNICAL
custmer name :- Hakeem ahmad Mo.no. :- 7388459616 Address :- vill-chunupar post-Jiyanpur district-Azamgarh pin-276140 Mashine :- futura auto serial no :- 1110111359783 Issue :- Decoding problem in both clamps(01VA & 01RA) Training given on machine how to decode key. RESOLVED 2020-08-05 14:49:29    
4 5F290739ACDDF Vaibhav Ramchandra Chile D042 DHRISHA KEY CENTRE DEALER SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107 TECHNICAL
customer name : giriraj sanganwar mobile number :9096284009 complete sub :smart pro updating customer change the mobile, his facing problem smart pro software updating problem. Machine updated and now machine is working fine . RESOLVED 2020-08-04 12:29:05    
5 5F28F8AFB832F MADDELA SRIKANTH P066 PHARMACARE LABORATORIES PVT LTD. DEALER H.NO. 1-1-275,PLOT NO.22, BALAJI NAGAR COLONY, KOTHAPET VILLAGE, LB NAGAR MUNICIPLE- TECHNICAL
Ramesh, opp srikrishna theatre,uppal main road, pH no.9989282358. issue: cutting problem in pulsar 220 key (Futura light) machine. sn.no.1110111525645. Clamp setting changed, so correct setting done now customer able to cut the pulsar key. RESOLVED 2020-08-04 11:27:03    
6 5F28F3F44DEE8 MADDELA SRIKANTH C022 CHOICE LOCK DEALER S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002 TECHNICAL
M.D.shamshuddin ,s.no.22-8-605,opp.city civil court,chatta bazaar, Hyderabad.ph.no.9347516181. issue:track (Lazer) key cutting problem in Futura.sn.no.1029191000709 Clamp setting changed, so correct setting done now customer able to cut the pulsar key. RESOLVED 2020-08-04 11:06:52    
7 5F28E80494F6B MADDELA SRIKANTH VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL
Mohiuddin Shaik,near vijayadurga paint shop,pidugugu rallah,pin.522413.A.P. pH.7013275174. issue: Unable to update Futura auto .sn.1110110171942, (M.srikanth sales) Hyderabad. Machine updated and now machine is working fine RESOLVED 2020-08-04 10:15:56    
8 5F28DF0E5A740 Lalit Shahi SP013 KEY SMITH SILCA POINT SHOP NO. -39, AUTO MARKET, HISSAR-125001 TECHNICAL
Issue in cutting VW Polo key Machine serial no-1915781850604 owner Name- Mr Vikas Contact no-8708740920 Training given on machine how to decode key. RESOLVED 2020-08-04 09:37:42    
9 5F25454E720C1 S048 SAKTHI INDUSTRIES DEALER BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002 TECHNICAL
customer name - Durga key maker customer no.9880821868 machine name - futura auto serial no.1110110164357 complain - futura app not loading and wifi asking password Machine updated and now machine is working fine . Media_1
Media_2 		RESOLVED 2020-08-01 16:04:54    
10 5F22932998249 Kuldeep Kumar R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL
Machine-Futura Auto Machine serial no.1110110182283 customer issue- 01VA clamp broken customer name- neeraj agrawal contact no. 9936664030 customer address- neeraj traders maa gayatri market bhojan bagh jhansi up 2840001 Need to bill one 01VA clamp RESOLVED 2020-07-30 15:00:17    
11 5F22842AA01F8 Kuldeep Kumar R025 RAJINDERA LOCK & KEY STORE DEALER 344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001 TECHNICAL
Machine Name : Futura Light Complaint : Internal Server Error(software issue) Machine serial no.1027701190605 customer name- Ranjan khan shop address- shahar trade center ,near polytechnic chauraha lucknow (U.P) Machine updated and now machine is working fine . RESOLVED 2020-07-30 13:56:18    
12 5F2168FE13323 Avinash Ojha VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 TECHNICAL
Updating issue Test complaints. REJECTED 2020-07-29 17:48:06    
13 5F21688944F03 Avinash Ojha VAISHNAVI ENTERPRISES KEY CUTTER Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107 GENERAL
futura updating problem CLOSED 2020-07-29 17:46:09    
14 5F20181CD6397 Lalit Shahi SP012 RAHAMATH LOCK REPAIRE & SALES SILCA POINT ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360 GENERAL
Futura key cutting query Machine updated and now machine is working fine . RESOLVED 2020-07-28 17:50:44    
15 5F2018050CDD8 Lalit Shahi SP017 SRIRAM ENGINEERING WORKS-KEY AND LOCKING SOLUTIONS SILCA POINT SHOP NO-D/02 AND D/03, NAND HOTEL CAMPUS, BHATTACHARYA TRIJUNCTION,NEAR HYUNDAI SHOWROOM, PATNA-800001 GENERAL
Smart Pro Installation Smart pro machine installed sucessfully RESOLVED 2020-07-28 17:50:21    
16 5F2017EA68AD8 Lalit Shahi SP013 KEY SMITH SILCA POINT SHOP NO. -39, AUTO MARKET, HISSAR-125001 TECHNICAL
Futura Updation. Serial No-1915781850604 Machine updated and now machine is working fine . RESOLVED 2020-07-28 17:49:54    
17 5F200FA4D3F7E D015 DEEPAK MARKETING DEALER 101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053 TECHNICAL
customer facing problem in decoding the Tiago key as showing clamp 01j,02j , but customer machine having futura auto serial no. of machine is 1110111359448 customer mobile no.9986474037 need to purchase clamp for cutting this key Media_1
Media_2 		RESOLVED 2020-07-28 17:14:36    
18 5F1FC6654BF02 N047 NEGI KEYS DEALER SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007 TECHNICAL
Dear Sir, We have received a complaint from Twister II machine user. Customer will be visit to Minda Silca along with machine. This is requesting to you please resolve the issue. Thanking you Customer Name : Harmeet Singh Location : Noida contact no: 9971474876 Twister II Machine serviced in company RESOLVED 2020-07-28 12:02:05    
19 5F1EA4A2499D6 C081 CARKEY INDIA DEALER C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601 COMMERCIALS
I have sent 3 item return(19/12/2019) to minda due to manufacturing defect,but I didn't get any credit note, item list: 1)T7302 :-100pic .2)T7303 :- 100pic. 3)T304 :- 50pic . invoice no: 19-20/1DM/014833 Material return accepted and credit note has been issued against the JV no : 3009/JOUR/JV779 on Dt. 30/09/2020 Media_1 RESOLVED 2020-07-27 15:25:46    
20 5F195EB66F58F PAZHANIMUTHU B M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 TECHNICAL
Customer Name : Annai key Duplicating, Marthandam. Mob : 9047993377 Sl. No: 1110110164364 Sub : Futura Auto - Start-up issue Complaint : App not working, Shown reloading page. Machine updated and now machine is working fine . Media_1
Media_2 		RESOLVED 2020-07-23 15:26:06    
21 5F192AECD88E4 PAZHANIMUTHU B M022 M.K.MARKETING DEALER G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004 TECHNICAL
Dear team, Customer Name : Khameel car key, Chennai Mob : 9841514516 Sl. No: 1110111525935 Sub : Futura light - Adaptor issue Complaint : Noise came from adaptor. Adaptor changed and now machine is working fine. Media_1
Media_2 		RESOLVED 2020-07-23 11:45:08    
22 5F169BC5999E2 Lalit Shahi SP012 RAHAMATH LOCK REPAIRE & SALES SILCA POINT ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360 TECHNICAL
Pulsar key cutting and decoding problem customer name - Mr Nayab rasool contact no. : 9441275601 Training given on machine how to decode key. RESOLVED 2020-07-21 13:09:49    
23 5F169B2D3D9D4 Lalit Shahi SP013 KEY SMITH SILCA POINT SHOP NO. -39, AUTO MARKET, HISSAR-125001 TECHNICAL
machine updated needed and subscription of Machine should be purchased from company Machine serial no. is 1915781850604 customer name- Mr vikash contact no. - 8708740920 Subcription done and machine updated . RESOLVED 2020-07-21 13:07:17    
24 5F112026C0341 N047 NEGI KEYS DEALER SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007 TECHNICAL
Dear sir, we have received a complaint from our Futura Auto user. Machine not duplicating VW Polo key. Please contact to customer & resolve the issue. Thank you Sir Customer detail Name - Surjeet Singh Location - Delhi Mob No +918368787016 Training given on machine how to decode key. RESOLVED 2020-07-17 09:21:02