Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	REMARK	RESPONSE	Media Links	STATUS	DATE
1	5F7311B0C9A39		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	T80+ TRANSPONDER CHIPS ARE NOT GETTING CLONED. OUT OF 10 ONE CHIP GETS CLONED REST SHOWS KEY BLANK NOT CORRECT. I HAD SEND THE VIDEO OF THIS IN MSD GROUP	Transponder is taken back as a sale return .		RESOLVED	2020-09-29 16:21:28
2	5F72DFF26ECE2	SHAURYA PRATAP SINGH	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	Name-Gurjeet singh Address- D-2 vasant kunj,Near power house,Delhi Machine- futura auto serial no. 1110110164326 Problem- Decoding Problem .	Training given on how to decode the key	Media_1	RESOLVED	2020-09-29 12:49:14
3	5F72D5F6197DB	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Costomer name-Mr Vinay Mob nom-+91 99703 41537 Problem- Futura updating issue model- Futura S.no-1911201080606	Need to update by fast internet connection		RESOLVED	2020-09-29 12:06:38
4	5F7202017AD06	Rajesh Pujari	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	TECHNICAL	Not able to cut the keys properly on Silca Duo Machine Customer name: Sunil Keymaker, Mumbai phone no: +919892246915	Need to loose belt little bit	Media_1 Media_2	RESOLVED	2020-09-28 21:02:17
5	5F71C59A182D5		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS	Courier boy does not deliver goods at the premises. All other courier company deliver goods at our door step. kindly look into the matter.	We appointed to a local delivery person (Shiv Ram Auto) for Delhi region material delivery. he will be delivered the material at your doorstep...		RESOLVED	2020-09-28 16:44:34
6	5F71940A5B4B2	Rajesh Pujari	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	Futura Machine Working Slow. Customer Name: Rahul, Ahmedabad Ph.: 9722265341	Need to update the machine	Media_1 Media_2	RESOLVED	2020-09-28 13:13:06
7	5F6E0F8E67298	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	CUS. NAME : CHENNAI SUPER KEYS. LOCATION : CHENNAI. MODEL : FUTURA AUTO SL. NO : 1110110183389 PH : +91 98843 26071 Complaint : App not able update	Machine updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2020-09-25 21:11:02
8	5F6DCD610D8EA	Rajesh Pujari	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	TECHNICAL	carbon brush issue at M/s. A to Z key. action taken: Changed Carbon brush and machine working fine.	Carbon Brush changed.	Media_1	RESOLVED	2020-09-25 16:28:41
9	5F6DC884CBED6	Avinash Ojha	S164	SANVI KEY TRADERS	LOCK SMITH	SHOP NO. 29, POORNIMA TOWER, SHANKAR SHETH ROAD, PUNE - 411042, MAHARASHTRA, INDIA-411042	TECHNICAL	Customer name-Nilesh Kotulkar Mob nom-9823747473 Model- futura auto Work done- update futura	Machine updated and now machine is working fine .		RESOLVED	2020-09-25 16:07:56
10	5F6DC7B96F1F5	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	customer name-Mayur bhai Mob nom-+91 93741 45108 Model -futura light work done- Update futura	Machine updated and now machine is working fine .		RESOLVED	2020-09-25 16:04:33
11	5F6DC59DC8F0E	Avinash Ojha	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	TECHNICAL	Customer name-Aftab bhai Mob-+91 77749 40195 Work done-Update futura on video call issue- Swift and hero update not show	Machine updated and now machine is working fine .		RESOLVED	2020-09-25 15:55:33
12	5F6D9FC26196C		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS	Courier guy does not deliver goods at the office. He usually ask us to come and pickup the goods from main road which is away from our office.	Local courier person appointed to deliver the material at your doorstep.		RESOLVED	2020-09-25 13:14:02
13	5F6C921D82C29	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	customer name- Munna Bhai model-swift plush serial nom-1110111628339 mob nom-9998108077 probelm- swift not move Problem solved	Calibration done		RESOLVED	2020-09-24 18:03:33
14	5F6C7F98C1BB4		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	TECHNICAL	Futura problem Contact : Sunny Mob : 9852712609	Training given on machine how to cut the key.		RESOLVED	2020-09-24 16:44:32
15	5F6B3F66A0C0D	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Cus. Name: Ameer key shop, Chennai. Model : Futura Light. Sl. No. : 1110111525355. PH : 9578648483. Complaint : 01L Cutter was broken during the Pulsar 180 key cutting, that is new cutter and 5 keys only cut.	Need to change cutter.	Media_1 Media_2	RESOLVED	2020-09-23 17:58:22
16	5F6B097DC3678	ABHISHEK GROVER		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	problem in Futura cutter of Bhat Automobile kashmir			RESOLVED	2020-09-23 14:08:21
17	5F6AEFEA11C99	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL	Deep cutting problem in Futura auto machine.sn.no.1110110183488	Need to calibrate the tracer		RESOLVED	2020-09-23 12:19:14
18	5F6AEE9073B57	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	Futura auto machine machine not working in between keys cutting and decoding. customer details:Srinivas, pH.on.9246633866, opp District court, Pradeep Nagar. vizianagaram-535004.AP	Calibration Done and now machine is working fine		RESOLVED	2020-09-23 12:13:28
19	5F6AEB8E757AB	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	duo base machine nob fitting rod broken issue. customer details: Satti babu pH.no.9440131366, sarasvati park, daba garden,Vizag.530020.Ap.	Need to change the clamp rod		RESOLVED	2020-09-23 12:00:38
20	5F6AE5DED6A8B	VIVEKANAND KUMAR	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	CUSTMER NAME - YAHYA KAZI MOBILE - 9741551219 MASHINE MODEL - FUTURA AUTO SERIAL NUMBER - 1110110917601 ADDRESS - OPP. JALI CROSS NH 66 BHATKAL KARNATAKA PROBLEM - CUTTER BROKEN DURING INSTALLATION	cutter changed		RESOLVED	2020-09-23 11:36:22
21	5F6ADF1341483	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Customer name- Safee bhai Firm name- Safee lock mob nom-88661 52152 problem- At the time of key cutting machine restart(Limit switch problem) Address-Jamnagar Gujrat	limit switch position adjusted.		RESOLVED	2020-09-23 11:07:23
22	5F69AF4319949	ABHISHEK GROVER		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	problem of quality reported in 01F cutter purchased	Cutter changed now 01l is going with machine		RESOLVED	2020-09-22 13:31:07
23	5F6890589EB3F		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL	pls send logo both keys BMW & ford	We do not provide the OE logo.	Media_1 Media_2	RESOLVED	2020-09-21 17:06:56
24	5F688F7C823AE	Rajesh Pujari	M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL	Key 7316 : 50 nos received today without logo on both side. kindly arrange to send the stickers at the earliest possible.	The customer has received the sticker - as he confirmed	Media_1 Media_2	RESOLVED	2020-09-21 17:03:16
25	5F687D18AE202		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	customer name bansi lal soni 9414424220 Problem carbon brush address alwar rajasthan s.n num 1110110164302 model futura auto warranty (years)	Carbon Brush changed.		RESOLVED	2020-09-21 15:44:48
26	5F647A63AB836	VIVEKANAND KUMAR	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	NAME - YAHYA KAZI MOBILE - 9741551219 SERIAL NUMBER - 1110110917601 ADDRESS - OPP. jali cross NH 66 BHATKAL KARNATAKA MASHINE PROBLEM - DECODING AND KEYS CUTTING PROBLEM	Training given on machine how to decode key.		RESOLVED	2020-09-18 14:44:11
27	5F6450EBEBF69	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	Cus. Name : Annai stickers, Marthandam. Model : Futura Auto Sl. No. : 1110110164364 Sub : Start up issue Complaint : App not working, shown Reloading page. Month on month this issue happened.	Tab reset and futura app installed ,now machine is working fine.	Media_1 Media_2	RESOLVED	2020-09-18 11:47:15
28	5F6350D73292A	Rajesh Pujari	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	TECHNICAL	power box not working for Delta Automatic customer name: Vikas Auto Stores ph.: 9987117853	need to purchase this spare parts by silca	Media_1 Media_2	RESOLVED	2020-09-17 17:34:39
29	5F61A9A488EF2	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	NAME - ARUN CHAUDHARY KOL CONTACT NO. - +919748498999 MASHINE SERIAL NO.- 1110111359677 ADDRESS - 99/A/1B BAGMARI ROAD KOLKATA - 700054 MASHINE PROBLEM - FUTURA AUTO UPDATE	Machine updated and now machine is working fine .		RESOLVED	2020-09-16 11:29:00
30	5F605737B4FFD		N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	GENERAL	Dear sir, We have not received many items against our Order ID No47/08-2020/1007 dated 15-08-2020 and still we have not received any confirmation of pending items from your side. We have followup many times but not received any response from your end. Please look into matter because we are unable to fulfil customer requirements. Thanks & Regards Negi Keys	Material has been dispatched to the customer as per his requirement		RESOLVED	2020-09-15 11:25:03
31	5F5F0C7CAF35E	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL	KRISHNA LAL LOCK MERCHANT Name- Arun Kumar Contact no-9815709057 Machine serial no.- 1110111359707 Address- Chowk Ram bagh,Gujrati basti,Amritsar punjab Machine problem- Machine automatically restart.	Power adaptor of Machine Changed.		RESOLVED	2020-09-14 11:53:56
32	5F5CDE5C97354		K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL	meachine automatic restart when I cut the key	Power adaptor changed and now machine is working fine.		RESOLVED	2020-09-12 20:12:36
33	5F5C59C4BBD57	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	Customer Name : I Keys and Locks - Dindigul Model : Futura Auto Sl. no: 11101101183358 Mob : 9843644236 Complaint : Mobile Tracer did not come down properly	Tracer Nob tighten and now tracer is working fine	Media_1	RESOLVED	2020-09-12 10:46:52
34	5F5B1F03380FD	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	name- pankaj chouduary address- shop no.5 ,gopal paayu,amrita devi park,jodhpur machine serial no.- 1110111525874 machine problem- machine blocked machine- futura pro	Machine Registration and update done, now machine is working fine.	Media_1 Media_2	RESOLVED	2020-09-11 12:23:55
35	5F59C730712F4	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL	Name-jishan address- bakarmandi kanpur mob-7985673903 machine problem- disconnect wifi automatically machine serial no.-1110110183525	Adaptor changed and now machine is working fine.	Media_1	RESOLVED	2020-09-10 11:56:56
36	5F59B043E9CB2	Rajesh Pujari	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	TECHNICAL	please help the customer to update the RW 4 and P Box customer name : Mr. Sanjeev ph.: 9821467305	Customer shop are closed due to lockdown	Media_1 Media_2	RESOLVED	2020-09-10 10:19:07
37	5F575448B7EBE	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL	Customer name- Asif Ali Firm-New lock solution mob nom-9928107607 machine name-Futura Auto Machine S.no-1110110998556 Work- (1)Inatallation of machine (2)Registration of machine (3) Update futura (4)Training completed	Training and installation done of machine		RESOLVED	2020-09-08 15:22:08
38	5F5363CEE3F75	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	abc	test		REJECTED	2020-09-05 15:39:18
39	5F51E34E56178	Vaibhav Ramchandra Chile	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	TECHNICAL	customer name irfan pathan customer contact number :9867320430/9594703325 machine :swift plus sub:handel not working y axis handel is not working properly. Handel is lock I have send u video .	Calibration Done and now machine is working fine	Media_1	RESOLVED	2020-09-04 12:18:46
40	5F508054A57B5	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	Firm name-Arjun motor Mob nom-9828140808 Adress-Bhilwara (Rajasthan) Problem-M-box not installing.			RESOLVED	2020-09-03 11:04:12
41	5F507BE2235AB	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	banjara computerised chabi name- umrao singh address- infront of petrol pump, near satnali chowk,mahendragadh,harayana machine serial no.-1110111359523 machine problem- machine restart automatically.	Adaptor changed and now machine is working fine.		RESOLVED	2020-09-03 10:45:14
42	5F4F639EF02D2	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	Issue: Futura auto machine Adapter problem. Sn.no.1110111359417 customer details: Jabbar,pH.no.9849098259, address: opp, Hyderabad central,near euro shop lane, Ameerpet road,Punjagutta,Hyd.500082.TS.	Power adaptor changed and now machine is working fine.		RESOLVED	2020-09-02 14:49:26
43	5F4E842BE71B3		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	dear sir, whenever your team send order order inform us what are sending thanks ???? Muhammed Uvesh Siddique	Has started giving material billing details to the customer		RESOLVED	2020-09-01 22:56:03
44	5F4DE766DFAAA	Lalit Shahi	SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	TECHNICAL	Futura Calliberation issue Name-Mr. Nayab Rasool Contact No- 9441275601	Machine updated and now machine is working fine .		RESOLVED	2020-09-01 11:47:10
45	5F4CCCC91B016	Rajesh Pujari	D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL	decoding issue is Futura Light customer : Girish Sharma phone no : +919028584899	Tracer setting done now machine working fine .	Media_1	RESOLVED	2020-08-31 15:41:21
46	5F4C91D79675E	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	name- sube singh address- infront of senior school,jaipur road, N.H 8 pawata jaipur. contact no-7737334262 machine-futura auto serial no.-1110110183310 machine problem- machine blocked	Machine updated and now machine is working fine .		RESOLVED	2020-08-31 11:29:51
47	5F4A532F75900	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	customer name-Hemang bhai mob nom-+919924991999 problem-show error in motor	motor calibration done		RESOLVED	2020-08-29 18:37:59
48	5F4A00D6A1D90	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	customer name-Jujar bhai problem-futura show optical sencer error mob nom-9824626553	Optical sensor and sensor wire pin cleaned and now machine working fine.		RESOLVED	2020-08-29 12:46:38
49	5F4796F5A9C8C	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	Futura auto machine Adapter cable issue. customer details:Jabbar ,opp Hyd central,punjagutta.Hyd.500082.TS. pH no.9849098259. S.n.no.1110111359417	Power cable change now machine work properly		RESOLVED	2020-08-27 16:50:21
50	5F44E360339D1	Rajesh Pujari	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	New Swift machine not working properly customer name: Raja shop name: Raja Key Makers ph.: 8171723334	Calibration Done and now machine is working fine	Media_1	RESOLVED	2020-08-25 15:39:36

COMPLAIN HISTORY

RESOLVED : 1296

PENDING : 39

REJECTED : 107

GENERAL: 426

COMMERCIAL: 41

TECHNICAL: 855

LOGISTICS: 211