Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	677E64A176156		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			Subject: Return of Unordered Goods - MK KEYS - Invoice Numbers 24-25/1TR/019540 & 24-25/1TR/019541 This complaint is to request the return of 600 FLIP KEYS as listed in the attached invoices numbered 24-25/1TR/019540 and 24-25/1TR/019541 dated November 28, 2024. We did not order these goods and are therefore unable to accept them.We kindly request that you issue a return bill for the unordered goods. Furthermore, we would like to reiterate that all future orders will be placed through the MINDA SILCA APP provided by your company. This will help to ensure accurate order placement and avoid any further confusions. We appreciate your prompt attention to this matter.			PENDING	2025-01-08 17:12:25
2	677D3213609CE		N061	NATIONAL CAR TECH SOLUTION & KEYS	SILCA POINT	SHOP NO. 322/A-1, BESIDE HYUNADI SERVICE, BABA BRINDAVAN NAGAR, AUTO NAGAR ROAD, KURNOOL, 518003, ANDHRA PRADESH-518003	GENERAL			how to change my shipping address in this app			PENDING	2025-01-07 19:24:27
3	67776E0EBD57D	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		Futura auto 1110119158883	update issue please provide cfu file to update the machine	CFU FILE LINK PROVIDED	Media_1	RESOLVED	2025-01-03 10:26:46
4	677655F29A5B1		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL			sir ye machine ka side handle jaam hai isko thik karna hai please sir is machine Ko jaldi se thik kra dijiye please		Media_1	PENDING	2025-01-02 14:31:38
5	676BA491A1C37	Abhijit Bajpai		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL			253 rs price gap showing in our app & in dealer invoice.		Media_1 Media_2	PENDING	2024-12-25 11:52:09
6	676A8E7BF26D1	RAMESHWAR UPADHYAY	624E9D49AEC4B	Nazim	LOCK SMITH	Kota-3240007	TECHNICAL		futura auto 1110110514589	regarding subscription issue		Media_1 Media_2	PENDING	2024-12-24 16:05:39
7	676A513167F27	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		Swift Plus 1110110369622	Swift Plus Machine getting short with fuses and got the spark on the motor. Need to check the wiring and the motor condition.		Media_1 Media_2 Media_3	PENDING	2024-12-24 11:44:09
8	676932A8A476A	RAMESHWAR UPADHYAY	644A4CD8872D9	gaurav	LOCK SMITH	india-342001	TECHNICAL		futura auto 1110110629160	regarding subscription issue		Media_1 Media_2	PENDING	2024-12-23 15:21:36
9	676004A5B638E	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	COMMERCIALS			15th Oct 22 payments done by customer rs.10000 upi/mob/228866898651 Pl credit to amit keys account			PENDING	2024-12-16 16:14:53
10	67600391A8D53	SUBRAMANIAN S	LS02401	Singh key maker	LOCK SMITH	Ashoka vihar circle-382424	LOGISTICS			Ford clamp 03r not rcvd . delhivey lr no 250413056 dated 16th Aug. kindly submit the proof			PENDING	2024-12-16 16:10:17
11	675D2D001D4EB	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		futura auto 1110119171189	futura auto update issue please provide cfu file to update sn.no.1110119171189	CFU FILE LINK PROVIDED	Media_1	RESOLVED	2024-12-14 12:30:16
12	675A652C639E4	SUYOG SHAILESH UTTEKAR	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	GENERAL			we order this part no A15001CRZ keys quantity 2500 and we recive 5 box in all box showen 500 quantity bt we recive 400 key quantity in 5 box kindly check and confirm the issue			PENDING	2024-12-12 09:53:08
13	67598494BEC6F		645BCD1987025	janakiraman	LOCK SMITH	chennai -600096	GENERAL			not properly ran			CLOSED	2024-12-11 17:54:52
14	6759480D18B15	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			inv no 24-25, /1Dm/057852, A16004fz-100 no shortage.. received by amit keys. Pl check			PENDING	2024-12-11 13:36:37
15	67593FEE97BA6		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			couriar servise bahut kharab hai aapki 10-12 din me bhi maal nahi milta.	Material Delivered		RESOLVED	2024-12-11 13:01:58
16	674E979E6EC46		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			7263-50p.keys ke magnet nahi nikle	Magnets will deliver		RESOLVED	2024-12-03 11:01:10
17	674DDE57B6C9F	DEVDYUTI GUHA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL		Duo 1110119947135	Machine purchased from IDK 2 months ago,uploaded the video to understand the problem,after switched on switch creates sounds and vibrate		Media_1 Media_2 Media_4	PENDING	2024-12-02 21:50:39
18	6749BA55F0450	RAMESHWAR UPADHYAY	5FAD77A255F7A	sunil kumar soni	LOCK SMITH	jalor-343001	TECHNICAL		futura auto 1110110024835	regarding futura auto subscription	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-29 18:27:57
19	6749AE4136222	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura Pro 1110111879717	laser key cutting is not cutting properly update is not happening and broken the 2T twice while callibrating the machine		Media_1 Media_2 Media_3	PENDING	2024-11-29 17:36:25
20	6748528C5AD10		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			We return 2 products which you send it mistakenly please accept it hyn11cp ultralite viro vi080			PENDING	2024-11-28 16:52:52
21	674590F0858C1	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			The invoice copy states 5 pieces of the EG adaptor, but only 4 pieces were received.		Media_1 Media_2	CLOSED	2024-11-26 14:42:16
22	67454D52B1D3A	PAZHANIMUTHU B	6274EC31E69CE	kishor	LOCK SMITH	Ernakulam -682025	TECHNICAL		FUTURA AUTO 1110110171027	New Cards not Open, we need to Subscription of Machine	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-26 09:53:46
23	6740278DC3D16		6502E59C48849	maa pitambra Enterprises	LOCK SMITH	Jhansi -284001	GENERAL			machine software update 18 days only	Software updated	Media_1 Media_2 Media_3	RESOLVED	2024-11-22 12:11:17
24	67402603213DD		6502E59C48849	maa pitambra Enterprises	LOCK SMITH	Jhansi -284001	GENERAL			machine software update 18 days only	Software updated		RESOLVED	2024-11-22 12:04:43
25	673D98FCCCB9F	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Futura Auto 1110110171027	In futura Auto it's showing for subscription.	Subscription Done	Media_1	RESOLVED	2024-11-20 13:38:28
26	673D95F9598EC		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	GENERAL			I have ordered T7534 200pic & Invoice no:24-25/1DM/057383, As App image Shows Bolero JAY Profile Key but I have received Minda line Profile Key,		Media_1 Media_2	PENDING	2024-11-20 13:25:37
27	673C6D07DE264		S297	SHIVA LOCKS	SILCA POINT	HOP NO. 2-3-38, BESIDE SRIKRISHNA THEATER, MAIN ROAD, UPPAL, HYDERABAD - 500039-500039	GENERAL			Bajaj platina bs 6	closed	Media_1 Media_2 Media_3	RESOLVED	2024-11-19 16:18:39
28	6737394D9798E	PRAVEENRAJ IRUTHAYARAJ	KC00939	Speedex	KEY CUTTER	Felix pal Bazar, GHS Road, Hampankatta, Manglore-575001	TECHNICAL		Duo IQ 1110119052303	IOT kit iput Line and Neutral point got burst. Resulting in disabling the wifi/bluetooth availability.		Media_1 Media_2 Media_3	PENDING	2024-11-15 17:36:37
29	6735B93CDFB5C	RAMESHWAR UPADHYAY	M211	M.M.A. ENTERPRISES	SILCA POINT	SHRI NATH INDIAN OIL CENTRE, NEAR VAIBHAV MULTIPLEX, VAISHALI NAGAR, JAIPUR - 302021-302021	TECHNICAL		Futura auto 1110110899143	Regarding subscription issue	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-14 14:17:56
30	6731E420AA257	ABISHAKE PS	LS00736	A.S SALIM KEY SHOP	LOCK SMITH	97/65, Nayakkar New Street-625001	TECHNICAL		Futura Auto 1110119906095	Customer purchased futura Auto before 5 months and the Tracer movement lever is broken.please Provide the tracer movement lever under warranty ASAP.		Media_1	CLOSED	2024-11-11 16:31:52
31	6731884D6D9F9	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110456780	gourav electronics card is not opening in futura auto need to subscription of machine	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-11 10:00:05
32	672DDF5CC9F88	Abhijit Bajpai	637B4A08A9AFA	Ajay Keys	LOCK SMITH	Delhi-110059	GENERAL			only test	TEST	Media_2	REJECTED	2024-11-08 15:22:28
33	672B59DCA3FC2	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	HARDWARE RELATED PROBLEM	Speed 1110119079386	Purchased speed machine last month . While running the machine belt got damaged.		Media_1 Media_2	CLOSED	2024-11-06 17:28:20
34	672B4B3B1D863	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL	NORMAL QUERY		Invoice number: 24-25/1DM/057127 Customer ordered 300 Pcs- T7536. In that order 25 stickers missing		Media_1 Media_2 Media_3	CLOSED	2024-11-06 16:25:55
35	672A1015D6094		672A0EC24F059	krunal	LOCK SMITH	Himatnagar -383001	TECHNICAL		Silca Futura E136 1110111525287	The App is showing an Error message - The machine is Blocked. To release it, connect to the silca Server From a valid country and download an update - we had tried every possible way to update but it's just showing md5 file error	Subscription Done	Media_1	RESOLVED	2024-11-05 18:01:17
36	6721CA86A1415	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL		Duo IQ 1110119052280	Customer - khem Singh key maker Not able to configure the machine.	Shipment delivered to customer		RESOLVED	2024-10-30 11:26:22
37	67209693CD3E1	ABISHAKE PS	LS02317	Shree Balaji key maker	LOCK SMITH	saidapet-600033	TECHNICAL		Futura Auto 1110110182252	In Futura Auto it's asking for Subscription.		Media_1 Media_2	CLOSED	2024-10-29 13:32:27
38	67208BA31473D	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			Invoice number 24-25/1DM/056360 . The customer ordered the part number T7499 Fiat key shell -50 pcs . 25 stickers are missing in this order.	Stickers delivered docket number- 100206177605	Media_1 Media_2	RESOLVED	2024-10-29 12:45:47
39	671C936FB03DE		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	LOGISTICS			Order placed on 21-10 material still not delivered to customer	Delivered on 28 oct 24		RESOLVED	2024-10-26 12:29:59
40	671C709E0E8CA		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	GENERAL			only one pkt in tha box	Packed	Media_1 Media_2	RESOLVED	2024-10-26 10:01:26
41	671B79B2DEDC2	MADDELA SRIKANTH	S297	SHIVA LOCKS	SILCA POINT	HOP NO. 2-3-38, BESIDE SRIKRISHNA THEATER, MAIN ROAD, UPPAL, HYDERABAD - 500039-500039	GENERAL			toyota Innova two button key shell pcb fitting issue and button, sticker issue	closed	Media_1 Media_2	RESOLVED	2024-10-25 16:27:54
42	671B7051C8654	PRAVEENRAJ IRUTHAYARAJ	KC00807	Prakash Key Makers	KEY CUTTER	430/04, 1st floor, 8th cross, opp. Asha sweets, sampige Road, Malleshwaram-560003	TECHNICAL		Futura Auto 1110110432531	Subscription required for Futura Auto.	Subscription Done	Media_1 Media_2 Media_3	RESOLVED	2024-10-25 15:47:53
43	671A3F4FD787A		D108	DC AUTOMOBILES	SILCA POINT	SHOP NO.1 &2 , 3/72 6 , M MENEZES COMPLEX , BYPASS JUNCTION , AMTADY , DAKSHINA KANNADA, KARNATAKA, 574211-574211	GENERAL			Dear sir am not able to view in account statement in my app			PENDING	2024-10-24 18:06:31
44	6718D3C88D530	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	MATERIAL NOT RECEIVED		Dear sir 500421457331.lr no trackon courier we have booked on air mode, till material is not received.. Pl update	Shippment dilvered.		RESOLVED	2024-10-23 16:15:28
45	6717ACF208865	PRAVEENRAJ IRUTHAYARAJ	KC01481	Acchu key point	KEY CUTTER	80ft road, Kengeri Satellite -560060	TECHNICAL		Duo IQ 1110119046920	Machine left hand side bulb is not working brightly. video and photo of the machine attached for the reference.		Media_1 Media_2	PENDING	2024-10-22 19:17:30
46	671771E42E67F	RAMESHWAR UPADHYAY	LS02298	ss automotive solution and key maker	LOCK SMITH	bassi petrol pump-312022	TECHNICAL		Futura auto 1110111359684	Subscription issue	Subscription Done	Media_1 Media_2	RESOLVED	2024-10-22 15:05:32
47	67162C18AFFCD	RAMESHWAR UPADHYAY	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS			Docket number 270589557 is not delivered . Delivery date of the courier is 15 oct but not delivered till date .	Shipment delivered	Media_1 Media_2	RESOLVED	2024-10-21 15:55:28
48	671611D9B44B8	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	CREDIT NOTE		machine delivered in torned condition	closed	Media_1	RESOLVED	2024-10-21 14:03:29
49	6713824D19101	PAZHANIMUTHU B	LS03276	Saroj Communication	LOCK SMITH	Thamarassary-	TECHNICAL		Futura 1110111152599	Mother board Complaint.		Media_1	CLOSED	2024-10-19 15:26:29
50	67136D72487E6	RAMESHWAR UPADHYAY	5FAD7439A08C7	Mohd Rafik	LOCK SMITH	BIKANER-334001	TECHNICAL	GENERAL TROUBLESHOOTING	Futura auto 1110110712961	subscription issue	Subscription Done	Media_1	RESOLVED	2024-10-19 13:57:30

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205