Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	65C5B7EEBEF63	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		twister 1110110463597	Manjeet Singh Singh Computerised key maker Sector 56,near BSNL huda market, gurgaon,122001, 9810074640 Switch is not working	SP60	Media_1 Media_2	RESOLVED	2024-02-09 10:58:14
2	65C4C3696F189	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS			Futura auto machine received without Wooden pallet and Customer invoice docket no:254104698(delhivery courier)	Invoice copy shared to Srikanth via mail on 14.02.2024	Media_1	RESOLVED	2024-02-08 17:34:57
3	65C47A9E80EEE	VIVEKANAND KUMAR	6505F618E6B0C	Amit	LOCK SMITH	uttar pardesh -201102	TECHNICAL		FLASH MOBILE 1110110895299	REMARK - CHARGING PROBLEM	Need to change the battery. .		RESOLVED	2024-02-08 12:24:22
4	65C1E4DF51EE9	PRAVEENRAJ IRUTHAYARAJ	KC00917	Duplicate Key Point	KEY CUTTER	Basavanahalli main road, opp girivahini press, Chikmagalur-577101	TECHNICAL		Futura Auto 1110110171911	Subscription required. device updated to 3.44.0	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-02-06 13:20:55
5	65C1E473B9229	PRAVEENRAJ IRUTHAYARAJ	62EB72EF5B5B9	Irfan	LOCK SMITH	Gulbarga -585102	TECHNICAL		Futura Auto 1110110183556	Subscription required. device updated to 3.44.0	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2024-02-06 13:19:07
6	65C1C31B08CFD	ASHUTOSH KUMAR SINGH	Q003	M. S. QADRI & SONS	DEALER	SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612	LOGISTICS			Delivery date is increased day by day	MACHINE DELIVERED	Media_1 Media_2 Media_3	RESOLVED	2024-02-06 10:56:51
7	65C11F9281324	SUBRAMANIAN S	S293	SREE DEVI LOCK & KEYS	SILCA POINT	632, MS ROAD , KRISHNANCOIL , NAGERCOIL , TAMIL NADU-629001	COMMERCIALS	CREDIT NOTE		Dear sir, T7120- 1000 pcs received on extra price Rs.1258.25 inv ref no-23-24/1DM/048645			RESOLVED	2024-02-05 23:19:06
8	65C0B659C358E	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110712831	Updation problem	Machine was updated and now working perfectly		RESOLVED	2024-02-05 15:50:09
9	65B9D9A575DBC	PRAVEENRAJ IRUTHAYARAJ	KC00933	Nagesh Key Maker	KEY CUTTER	#277, Sai Mansion, Srinivas Nagar-560050	TECHNICAL		Futura Auto 1110110294672	Dear sir, The below mentioned customer's pendrive is not working while trying to update the futura. it is pop-up with "Insert Drive Disc (F)". kindly do the needful to rectify or replace the pendrive issue.	Pen drive exchanged .	Media_1	RESOLVED	2024-01-31 10:54:53
10	65B9D94859281	PRAVEENRAJ IRUTHAYARAJ	6440CADDEBFAF	Harish keys	LOCK SMITH	Bangalore -560002	TECHNICAL		Futura Auto 1110110214618	Dear sir, The below mentioned customer's pendrive is not working while trying to update the futura. it is pop-up with "Insert Drive Disc (F)". kindly do the needful to rectify or replace the pendrive issue.	Pen drive exchanged .	Media_1	RESOLVED	2024-01-31 10:53:20
11	65B22514EC130	VIVEKANAND KUMAR	5FAD1373755D3	amir	LOCK SMITH	Dehradun-248007	TECHNICAL		TWISTER PRO 1110110230854	REMARK - ISSUE IN CLAMP NOT ABLE TO CUT KEYS PROPERLY	Clamp has been serviced at H.O and servicing do. and sent to the customer end .	Media_1	RESOLVED	2024-01-25 14:38:36
12	65AE32994D9BE		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		Duo Base Red colour 1110119102350	Dear sir, We have despatched Duo base red colour machine to our customer. Machine received to customer with broken domestic cutter. Please check and resolve the issue.	Cutter needs to change as it was not cover in Under warranty.	Media_1 Media_2	RESOLVED	2024-01-22 14:47:13
13	65AE09039E492	SHAURYA PRATAP SINGH	LS01179	manohar lal lock repair	LOCK SMITH	vijay chowk, near state bank, sangrur-148001	TECHNICAL		futura auto 1110110183563	card is not opening	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-01-22 11:49:47
14	65A1319455CE3	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		Futura Light 1110110183570	Sidana electric sri ganganagar Rajsthan Shukhadiya shopping centre SN 1110110183570 card is not opening	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2024-01-12 18:03:24
15	65A1153CACEA2	ASHUTOSH KUMAR SINGH	N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	TECHNICAL		Twister II pro 111011231745	Machine cutting in wrong. It is cutting more than requirement.	Clamp has been serviced at H.O. and sent to the customer end. after the servicing.	Media_1 Media_2	RESOLVED	2024-01-12 16:02:28
16	659CE99D14815		5FAD0A1833CDB	Pramod	LOCK SMITH	Bangalore-560003	GENERAL			still not solved the problem	solution given		RESOLVED	2024-01-09 12:07:17
17	659CE4F61E571	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL		futura auto 1110111359707	in futura , Honda H series cutting key opposite ,as in picture	Cards are modified and now keys are cutting perfectly.	Media_1	RESOLVED	2024-01-09 11:47:26
18	659B8722CAA06	DEVDYUTI GUHA	A139	AUREOLA TRADEMAN PRIVATE LIMITED	DEALER	FLAT NO.F-1,SHANTI MANSION, J.K.D. SCHOOL ROAD, BARDHAMAN-713359-713359	LOGISTICS			Docket Details-500372039060 Track on courier, Material reached in Ranchi on 02.01.24bbut still not received at customer point.Took 2-3 times followed up with Track on but not received proper response.Approval taken on air but not received within time	MACHINE DELIVERED on 08.01.2024	Media_1 Media_2	RESOLVED	2024-01-08 10:54:50
19	6597E01ADD379	MADDELA SRIKANTH	KC01154	Srinu key care	KEY CUTTER	near Vishnu college bhimavaram -534201	LOGISTICS			material not yet received (futura light scheme remotes) returned to company due wrong location(Chennai) docket no:251390611	As per the discussion with Srikanth , we are billing DUO base in place of remotes , ( criteria : Customer is paying teh extra payable amount )	Media_1 Media_2	RESOLVED	2024-01-05 16:25:22
20	6597CB22B4F22	RAMESHWAR UPADHYAY	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			part code 7271 billed to irfan lock house 400 pcs but received 200 pcs. LR NO 253189825	All the material received , box value found to be incorrect	Media_1 Media_2	RESOLVED	2024-01-05 14:55:54
21	65952E9B91433	SHAURYA PRATAP SINGH	A242	AJAY SINGH KEY MAKER	LOCK SMITH	BOOTH NO 95, JANTA MARKET, SECTOR 27 D, CHANDIGARH, 160026, PUNJAB-160026	TECHNICAL		Futura auto 1110110482123	Tata Nexon and tata punch cutting key is wrong key is not proper cutting	Cards are modified and now keys are cutting perfectly.	Media_1 Media_2	RESOLVED	2024-01-03 15:23:31
22	65929F93A6F65		H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	COMMERCIALS			Dear sir I haven't received the cutter with this twister machine. kindly provide	Material Billed	Media_1	RESOLVED	2024-01-01 16:48:43
23	658BFCF0AD32A	RAMESHWAR UPADHYAY	62A3611FE84A5	bahadursoni	LOCK SMITH	jodhpur -342007	TECHNICAL			regarding software subscription serial number 1110110164319	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-12-27 16:01:12
24	658BE49456EA3		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			7271-200p.kam hai. billing 400p.ki hai. aur sirf 200p.hi nikle hai.	KINLDY SUBMIT THE DETAIL AS REQUESTED	Media_1 Media_2	REJECTED	2023-12-27 14:17:16
25	658A868D2D878	ABISHAKE PS	S293	SREE DEVI LOCK & KEYS	SILCA POINT	632, MS ROAD , KRISHNANCOIL , NAGERCOIL , TAMIL NADU-629001	TECHNICAL		Futura Auto 1110110514596	Futura Auto asking for Subscription	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-12-26 13:23:49
26	658938E6CA787	MADDELA SRIKANTH	N061	NATIONAL CAR TECH SOLUTION & KEYS	SILCA POINT	SHOP NO. 322/A-1, BESIDE HYUNADI SERVICE, BABA BRINDAVAN NAGAR, AUTO NAGAR ROAD, KURNOOL, 518003, ANDHRA PRADESH-518003	TECHNICAL		Futura auto 1110110998549	machine blocked and unable to update through wifi please arrange cfu file for updating the machine	Machine was updated and now working perfectly.	Media_1	RESOLVED	2023-12-25 13:40:14
27	657C2883CAAF7	RAMESHWAR UPADHYAY	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			part code 7166 key shell received but no cap received in any box . quantity 100 pcs.	The order is complete, it comes without cap .	Media_1 Media_2 Media_3	RESOLVED	2023-12-15 15:50:51
28	6579981C0A36A	VIVEKANAND KUMAR	KC00187	AV COMPUTERIZED KEY SHOP	KEY CUTTER	NEAR GURUDWARA CHAUDHARY MARKET DELHI ROAD - 245101-245101	TECHNICAL		FUTURA AUTO 1110111359622	REMARK - MACHINE IS NOT BEING UPDATED VIA TAB PLEASE DO NEEDFUL.	Machine was updated.	Media_1	RESOLVED	2023-12-13 17:10:12
29	657806975E0DB	RAMESHWAR UPADHYAY	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	TECHNICAL		futura auto 1110110514534	regarding the subscription problem in futura auto	machine was updated. Now machine is working perfectly .	Media_1 Media_2	RESOLVED	2023-12-12 12:37:03
30	6577022A5CCFE		I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS			MKCM Discount of June'23 month credited wrong amount 48400 instead of 57600, Flash:3, Duo:4, Twister:4, Twister Pro: 1 (7000)	correction has been made		RESOLVED	2023-12-11 18:05:54
31	6576D8F3D893B	VIVEKANAND KUMAR	62232DD8B9D8A	kismat	LOCK SMITH	gonda-271202	TECHNICAL		FUTURA AUTO 1110110463337	DEAR SIR, THERE IS FUTURA AUTO WHICH IS UNDER WARRANTY THERE IS SOME PROBLEM REGARDING LED LIGHT. THE WHITE ONE IS NOT WORKING REQUEST YOU TO PLEASE PROVIDE SOLUTION.	LED Light changed and now machine is working perfectly.	Media_1	RESOLVED	2023-12-11 15:10:03
32	6572FC93E2B71	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		Futura auto 1110119171189	installation and training pending due update issue Error (machine not registered)	Machine registration and update done. Now machine is working perfectly.	Media_1 Media_2	RESOLVED	2023-12-08 16:52:59
33	6570679D9B9BB	ABISHAKE PS	6235DAE36E7B3	kadhar basha	LOCK SMITH	thiruvannamalai-6066601	TECHNICAL		Futura Auto 1110110963493	In Futura Auto the machine is asking for Subscription.		Media_1 Media_2	CLOSED	2023-12-06 17:52:53
34	65703D58B2BBA	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS			MKCM Discount for Aug'23 month has been credited 33800 instead of 48800, Machine Details : Flash : 4, Duo : 8. So please correct & revert	correction has been made	Media_1	RESOLVED	2023-12-06 14:52:32
35	65703B3838D3D	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL			MKCM Discount for July'23 Month has been credited 43600 instead of 77600.Machine details : Flash : 3, Duo : 2, Swift Plus : 3, Twister : 4, Twister Pro (7000 on purchase of 5 machines) : 4 . So kindly do the correction & revert	correction has been made	Media_1	RESOLVED	2023-12-06 14:43:28
36	656DC0FDA7226	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Duo Red Base 1110119102466	Duo Cutter not rotating properly	Machine capacitor checked . Now machine working properly .	Media_1 Media_2	RESOLVED	2023-12-04 17:37:25
37	65688CC48F7B5	DEVDYUTI GUHA	A139	AUREOLA TRADEMAN PRIVATE LIMITED	DEALER	FLAT NO.F-1,SHANTI MANSION, J.K.D. SCHOOL ROAD, BARDHAMAN-713359-713359	LOGISTICS			Dispatched approved by air but material sent by road, from last 2 days customer is not getting any call from transporter and can't contact to the local hub also	MATERIAL DELIVERED ON 7TH DEC 2023	Media_1 Media_2 Media_3	RESOLVED	2023-11-30 18:53:16
38	656722007FE15	RAMESHWAR UPADHYAY	KC01244	sameer key maker	KEY CUTTER	nursery circle shop no 3017 -302033	TECHNICAL			regarding the subscription problem of the new updated version serial number 1110110592983	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-11-29 17:05:28
39	6567137158916	RAMESHWAR UPADHYAY	M211	M.M.A. ENTERPRISES	SILCA POINT	SHRI NATH INDIAN OIL CENTRE, NEAR VAIBHAV MULTIPLEX, VAISHALI NAGAR, JAIPUR - 302021-302021	TECHNICAL			regarding subscription problem serial number 1110110899143	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-11-29 16:03:21
40	656709E4F1AE9	RAMESHWAR UPADHYAY	KC00920	jaipur key maker	KEY CUTTER	vidya nagar-302039	TECHNICAL			regarding subscription problem serial number 1110110712947	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-11-29 15:22:36
41	656709A4C8626	RAMESHWAR UPADHYAY	KC00920	jaipur key maker	KEY CUTTER	vidya nagar-302039	TECHNICAL			regarding subscription problem serial number 1110110712947	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-11-29 15:21:32
42	6566FA66CC42F	RISHANT BHATIA	KC00246	International key maker	KEY CUTTER	near gurudwara, green park. -110016	GENERAL	QUALITY ISSUE		T7506 Key not going in Lock properly	The key is working fine	Media_1	RESOLVED	2023-11-29 14:16:30
43	6566D43915E09	VIVEKANAND KUMAR	5FAD385F502E9	hakeem	LOCK SMITH	Azamgarh -276140	TECHNICAL		FUTURA AUTO 1110111359783	REMARK - NEW UPDATE CARD NOT OPENING	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-11-29 11:33:37
44	65656809962FB	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura auto machine 1110110240112	kgn locks futura auto machine adaptor issue (adaptor not working) s.no.1110110240112	Power adaptor changed .	Media_1 Media_2	RESOLVED	2023-11-28 09:39:45
45	656455BB41A17	ABISHAKE PS	LS01537	SRI DEVI LOCK & KEY	LOCK SMITH	Big bell complex, R S Puram-641002	TECHNICAL		Futura Auto 1110110164425	Futura Auto asking for Subscription		Media_1 Media_2	CLOSED	2023-11-27 14:09:23
46	6561E67305703		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			silca point 10% discount panding remote different amount 30/p panding total 300 remote purchase	Resolved		RESOLVED	2023-11-25 17:50:03
47	6561E5D201899		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			17400 August panding MKCM 6379 PANDING 045066 38000, ASHIF OR NEW ANAND FUTURA COMISSION PANDING 10000 BAKI TRIP PANDING	All commissions have been updated in the ledger		RESOLVED	2023-11-25 17:47:22
48	6561B54A4F7B3		623041C38C3F7	manuj singhal	LOCK SMITH	Gwalior -474001	TECHNICAL		futura 1043211890705	machine not cutting key giving error	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2023-11-25 14:20:18
49	6561AB0344F61	RISHANT BHATIA	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	GENERAL			352 pcs of Silicone Cover are in Tri-Colour which we are sending as Sales Return as it was informed while placing the order that tri-colour Silicone are not required at all	Material sends back to the customer.	Media_1	RESOLVED	2023-11-25 13:36:27
50	655B5A8EDC8A6		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL			Sir this material correction A1017Z,A1018Z,A1291GZ,T7156,T7188 all these prices are wrong, these chabi levets are brought in pieces at 25.50.please get this bill rectified and make it bill by my mail we have also included photo of old bills, please take a look	Query resolved , discripency in one product pricing , that material is taken back as sales return	Media_1 Media_2 Media_3	RESOLVED	2023-11-20 18:39:34

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 29

REJECTED : 107

GENERAL: 406

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205