Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	64E5B77C27629	DEVDYUTI GUHA	K114	KEY TECH	DEALER	SHOP NO. 1, HAYAT COMPLEX, OPP HOTEL CHANDERLOK, MAIN ROAD, ROURKELA, 769001, ODISHA -769001	GENERAL	NORMAL QUERY		Material received without order..	As per your AM/RM , reconciliation has been done , to keep the material billed , in place of the material ordered .	Media_1 Media_2	RESOLVED	2023-08-23 13:08:36
2	64E4A99A6253C	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL	NORMAL QUERY		T7289 & T7299 are L-R of TVS Apache so both keys should come in Pouch Packing or both in box packing. Currently one is coming in pouch & other in Box	CORRECTIVE ACTION TAKEN , NOW BOTH VARIANTS AVBL IN POUCH PACKING		RESOLVED	2023-08-22 17:57:06
3	64E49D241C909		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			Dear Sir, I trust this message finds you well. I am writing to bring to your attention a matter of utmost importance concerning one of our valued customers who purchased a Futura Auto from our company two years ago. Since their purchase, they have been experiencing a multitude of issues with their product. I humbly request your immediate assistance in resolving these matters effectively. The primary concern our customer has been grappling with is related to software updates. Despite multiple attempts, the update process seems to stall at 15%, followed by an error message. Frustratingly, our customer has reached out to Mr. Vivek Anand in our customer support department. However, regrettably, the response from our end has not been satisfactory. It is vital to emphasize the urgency of this situation. Our customer's dissatisfaction has reached a point where they are considering returning the machine if these persistent issues are not resolved promptly. Such an outcome would not only result	Tab issue is now resolved & the software is also updated		RESOLVED	2023-08-22 17:03:56
4	64E0B88EA0A55	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	HARDWARE RELATED PROBLEM	Duo base 1110110835035	While unboxing the Duo base machine the bur tray is damaged.	Chips Tray was provided to the customer in Under warranty.	Media_1 Media_2	RESOLVED	2023-08-19 18:11:50
5	64DF5AA5C2CE1		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	QUALITY ISSUE		blade pocket without sticker	SIR , WE HAVE TAKEN CORRECTIVE ACTION ON THE SAME , FROM NOW ON SAME ISSUE WILL NOT PERSIST	Media_1	RESOLVED	2023-08-18 17:18:53
6	64D750EAD92DD		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL	NORMAL QUERY		T7156 and T7263 please check before price and after price please caraction my bill	Once the target letter be duly signed by SKAZ owners , then only billing will be done on dealers price for FY 23-24	Media_1 Media_2	RESOLVED	2023-08-12 14:59:14
7	64D728D21DF29		64D670887914B	sadik Panjri	LOCK SMITH	Nandurbar -425412	GENERAL			dolphin	NO COMPLAINT INFROMATION GIVEN		REJECTED	2023-08-12 12:08:10
8	64D51917D1164		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL	NORMAL QUERY		my shope is close permanently	solution given		RESOLVED	2023-08-10 22:36:31
9	64D379A80589A	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL	NORMAL QUERY		The invoice number 23-24/1DM/044208 received the material 1017Z without magnet for 25 Pcs.	WE HAVE SENT THE MAGNETS	Media_1 Media_2	RESOLVED	2023-08-09 17:04:00
10	64D3353AAFB10	RISHANT BHATIA	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL		Twister Pro 12221111	Twister Pro clamp was swnt for repair but got it damaged when recieved after repair. so kindly replace it with new clamp	It was not damaged ,its just due to cutting of Honda city key . Clamp will work perfectly.	Media_1	RESOLVED	2023-08-09 12:12:02
11	64D1EAD240D4E		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	NORMAL QUERY		credit panding detail of invoice 17-07-2023, Invoice 23-24/1DM/04387	Dear Deepak , kinldy look into the same		PROCESSING	2023-08-08 12:42:18
12	64D1D42567396		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			We are from keyshop and company send mk marketing keys to us so what to do please explain this incident was happen 3 time in last 6 months check our invoice number 044249 item number 13 product code is T7237	solution given	Media_1 Media_2 Media_3	RESOLVED	2023-08-08 11:05:33
13	64CE3D6B538F3		62221DB774FCF	shaikh pashu Yasin	LOCK SMITH	Vaijapur-0423701	GENERAL			06T	no information given		REJECTED	2023-08-05 17:45:39
14	64CE1CB2C12EA	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Twister 2 pro 1110110231608	twister 2 pro machine having cutting issue (ultra and laser keys)	Machine Calibration done . Now machine is working fine.	Media_1	RESOLVED	2023-08-05 15:26:02
15	64CE040DCE452	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	HARDWARE RELATED PROBLEM	futura light 1110110252764	tablet is not opening Mir car solution srinagar	Tablet got serviced at service center. Now tablet is working fine.		RESOLVED	2023-08-05 13:40:53
16	64CDD20594F3C		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	GENERAL	QUALITY ISSUE		sticker quality not good	STICKER QUALITY CHANGED & STANDARD POUCH PACKING IMPLEMENTED	Media_1	RESOLVED	2023-08-05 10:07:25
17	64CCA9590FA0A		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	LOGISTICS	MATERIAL NOT RECEIVED		Dear Sir, This is to inform you that clamp for Twister Pro despatch form Minda Silca to our customer Ms Metro Car Decor against Invoice No 23-24/1DM/043938 dt-20-07-2023 through Delhivery Courier (LR No-243324216). But after 15 days material not delivered to customer. Kindly arrange to deliver material on top priority. Customer is now very unsatisfied with us. Thanks and regards Paramvir Negi	Machine rec.		RESOLVED	2023-08-04 13:01:37
18	64CC9F3C7204F		62B01C52E5C06	prasad belhekar	LOCK SMITH	pune-410504	TECHNICAL		Swift plus india 1110110059486	not working properly	not getting any response from your side .	Media_1 Media_2	RESOLVED	2023-08-04 12:18:28
19	64CB3B97E9A19	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	LOGISTICS	DELAY IN DELIVERY		Dear sir, There was a order. which should be delivered on 26th July. but still not delivered and delivery date is continuously changing. This order was despatched on 20th July. Invoice no - 23-24/1DM/043938. request you to do needful.	Machine rec.	Media_1	RESOLVED	2023-08-03 11:01:03
20	64C3E4B82D9AE		64C3E270155D5	malik	LOCK SMITH	harihar -577601	GENERAL	NORMAL QUERY		how to order this app and this app can't be showing how to order	Informed the locksmith , the placing order in the app in only avbl for dealers & SKAZ		RESOLVED	2023-07-28 21:24:32
21	64C3700C717D5		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	NORMAL QUERY		In Jupiter T7191 the pouch is empty so please response	Considered the complaint , will be making sure dealer doesnt rec. any empty pouch	Media_1 Media_2	RESOLVED	2023-07-28 13:06:44
22	64C2880E5374F	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS	CREDIT NOTE		Twister Pro & Edge Kit Invoice doesnt have discount in it. Invoice No : 043450 & 044088	Information registered , credit note will be issued shortly for the same .		RESOLVED	2023-07-27 20:36:54
23	64C28700B230F	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	COMMERCIALS			Twister Pro & Edge Kit Invoices doesnt have discounts in it. Invoice No : 043689 & 044080	Information registered , credit note will be issued shortly for the same .		RESOLVED	2023-07-27 20:32:24
24	64C0F60F653DB	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL	HARDWARE RELATED PROBLEM	Twister II pro 01110110237747	Belt getting friction on its body, so that the machine getting smoke while running. physical inspection done. Requiring of belt replacement.	Belt has been sent to the dealer end in under warranty.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-07-26 16:01:43
25	64C0A16A19D40	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	GENERAL	QUALITY ISSUE		Tri-Circle Key's coining finishing not proper	we have improvised the plating process.	Media_1	RESOLVED	2023-07-26 10:00:34
26	64BFBB68ADDAE		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	NORMAL QUERY		On July 25, 2023, we received a shipment of materials with Invoice No. 23-24/DM/043959. The item is identified as No. 23, with part number T7284, described as "Key Bajaj Auto." The original quantity ordered was 600, but unfortunately, we only received 550 units. As a result, there is a shortage of 50 pieces. We kindly request your assistance in resolving this matter as soon as possible. Please let us know how we can proceed to rectify the shortage and ensure we receive the remaining 50 pieces of the "Key Bajaj Auto" promptly. Thank you for your attention to this matter.	Dear Deepak , kinldy look into the same & bill the balance keys		PROCESSING	2023-07-25 17:39:12
27	64BF8D68A077D	PAZHANIMUTHU B	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	CREDIT NOTE		Duo machine received by Damaged packaging.	Solution provided : Machine was in ok condition as comfirmed by the AM, only the outer box was little compressed	Media_1 Media_2	RESOLVED	2023-07-25 14:22:56
28	64BBEBE946A38		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			7108. box me 19 p. kam hai	Short material sends to the customer.		RESOLVED	2023-07-22 20:17:05
29	64BB96F832274	RISHANT BHATIA	S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS			243056672 : Material not delivered	MACHINE DELIVERED		RESOLVED	2023-07-22 14:14:40
30	64BB7AA1B4164		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			7108. 50p.kam hai	Short material sends to the customer.	Media_1	RESOLVED	2023-07-22 12:13:45
31	64B95DCA28DED	RISHANT BHATIA	M211	M.M.A. ENTERPRISES	SILCA POINT	SHRI NATH INDIAN OIL CENTRE, NEAR VAIBHAV MULTIPLEX, VAISHALI NAGAR, JAIPUR - 302021-302021	TECHNICAL	GENERAL TROUBLESHOOTING		futura cutting Nexon blade fully	Tata nexon key card problem resolved by correcting the card in the software of the machine . Now key is cutting perfectly .	Media_1 Media_2	RESOLVED	2023-07-20 21:46:10
32	64B8BDFCC8C27	ABISHAKE PS	A194	ANAND KEYS	DEALER	HO : 37-C, SABARI COMPLEX, THADAGAM ROAD, VELANDIPALAYAM, COIMBATORE, 641025-641025	LOGISTICS			The docket number:817291230 Delivered by To Pay	Solution provided	Media_1	RESOLVED	2023-07-20 10:24:20
33	64B262CF274AD	RAMESHWAR UPADHYAY	6319C0A7973A8	Ashok Gahlot	LOCK SMITH	pokhran-345021	TECHNICAL		swift plus 1110110555674	carriage moment problems and clamp properly not open	Machine Calibration done . Now machine is working fine.	Media_1 Media_2	RESOLVED	2023-07-15 14:41:43
34	64B120A898A08	PRAVEENRAJ IRUTHAYARAJ	KC00671	Ismail	KEY CUTTER	Raichur-	TECHNICAL		Futura Auto 1110110183426	Dear sir, one of my futura customer having subscription issue. kindly resolve this issue as soon as possible. customer details, machine details & issue screenshot attached here for your reference.	customer not responding .	Media_1 Media_2 Media_3	RESOLVED	2023-07-14 15:47:12
35	64B11BF2903E8	Pawan Emplpoyee	Test4C48E1165	Test2MF	DEALER	Delhi -110017	TECHNICAL		test 12355	integrated	TESTING PURPOSE	Media_1	RESOLVED	2023-07-14 15:27:06
36	64B11A6A01E7A	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			Problem in Bastard File	solution given	Media_3	RESOLVED	2023-07-14 15:20:34
37	64AFF5F793043		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL	QUALITY ISSUE		HERO NXG MOLDING IS BREAKING WHILE CUTTING THE KEY PLEASE DO NEEDFUL	Problem has been rectified , we have changed the plastic material ,to resolve the same concern	Media_1 Media_2	RESOLVED	2023-07-13 18:32:47
38	64AF91BB2A354	RAMESHWAR UPADHYAY	5FB7BFEEC9E06	Jagdish jangid	LOCK SMITH	Sojatcity -306104	TECHNICAL			1110110164333 subscription problem during key cutting	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-07-13 11:25:07
39	64AD27DBD5E76	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL	HARDWARE RELATED PROBLEM	Flash mobile 1110110317531	Flash mobile s.no.1110110317531 Battery not working	Machine Battery has been changed and serviced at H.O .		RESOLVED	2023-07-11 15:28:51
40	64AD0AA41C297		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			Disc is not mentioned 10℅ In T7108	This was billed in small qty. And Scheme was not informed.	Media_1	RESOLVED	2023-07-11 13:24:12
41	64AD05B43F4AB	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL		Twister pro 1110110230661	One side clamp is up	Clamp has been serviced at H.O. and sent to the customer end .	Media_1	RESOLVED	2023-07-11 13:03:08
42	64ABE82ED87F4	RAMESHWAR UPADHYAY	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		smart aerial plus cloning device 6PG2-V1PT-SG51G	this device doesn't read any transponders and does not identify and transponder.	Machine servicing done at Minda SILCA . Now machine is working fine.	Media_1 Media_2	RESOLVED	2023-07-10 16:44:54
43	64ABC248D0D2B	VIVEKANAND KUMAR		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		SWIFT PLUS 1110110620310	REMARK - CARRIAGE JAM	Carriage cleaning done . Now movement is ok .		RESOLVED	2023-07-10 14:03:12
44	64A56D1806EAE		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	QUALITY ISSUE		Customer face problem in splendor passion and nxg bike keys in that the rubber head going to be broke soo please solve this issue as soon as possible	Dear Sir,We have changed the material the same was implemented from the month of June"2023.	Media_1	RESOLVED	2023-07-05 18:46:08
45	64A53598B46B1	Avinash Ojha	N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	LOGISTICS			Doc nom-242719599 Kcm is not delivered yet	MACHINE DELIVERED	Media_1	RESOLVED	2023-07-05 14:49:20
46	64A3CD57954CD	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Swift Plus 1110110215394	VDM Motors The customer bought the Swift plus machine and While cutting the First key the FE 04 got damaged .	Cutter changed and now machine is working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-07-04 13:12:15
47	64A3C7297F2FC	ABISHAKE PS	M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	TECHNICAL		Twister II pro 1110110269946	Udumalai key shop. In Twister II Pro there is a variation in the Clamp insert and the White Switch is not working.	Clamp has been serviced at H.O. and sent to the customer end .	Media_1 Media_2 Media_3	RESOLVED	2023-07-04 12:45:53
48	649EFDF27995A	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL			testing by pawan	TESTING PURPOSE	Media_1	REJECTED	2023-06-30 21:38:18
49	649BF9DE3A192	Avinash Ojha	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL		Futura Auto 1110110433309	Error show required cfu file	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-06-28 14:44:06
50	649BDE04C37DD		A147	AASHAPURA LOCK HOUSE	DEALER	11/2, SHOP NO. 6, SREEDEVI PLAZA, VEERAPANDIYAR NAGAR, NEAR NEW BUS STAND, (TAMIL NADU) SALEM - 636004-636004	GENERAL			TR-T9116 Bastards Files This item not for sell my shop please return Qty.100 Pcs.	Bastard Files order was in pending order & same was executed after the confirmation	Media_1 Media_2	REJECTED	2023-06-28 12:45:16

COMPLAIN HISTORY

RESOLVED : 1290

PENDING : 40

REJECTED : 107

GENERAL: 421

COMMERCIAL: 41

TECHNICAL: 853

LOGISTICS: 210