Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	64216B4830FA4	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL			DEAR SIR, THERE IS 3 SUBSCRIPTION DONE ON JAN 31 REGARDING INVOICE (22-23/1DM/038748) UNDER CUTTER FOC OFFER BUT CUTTER NOT RECEIVED WITH BILL AT DEALER END. REQUEST YOU TO PLEASE DO NEEDFUL.	Material received at customer end as i had share the pod .		RESOLVED	2023-03-27 15:39:12
2	64216B43AA29F	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL			DEAR SIR, THERE IS 3 SUBSCRIPTION DONE ON JAN 31 REGARDING INVOICE (22-23/1DM/038748) UNDER CUTTER FOC OFFER BUT CUTTER NOT RECEIVED WITH BILL AT DEALER END. REQUEST YOU TO PLEASE DO NEEDFUL.	Material received at customer end as i had share the pod .		RESOLVED	2023-03-27 15:39:07
3	64216911DC5BD	PAZHANIMUTHU B	62F7C4110596B	MOHAMMED MEERASAHIB	LOCK SMITH	Chennai -600006	TECHNICAL		Futura Auto 1110110971016	New cards not Open, please do the Subcription.			CLOSED	2023-03-27 15:29:45
4	641C012D495A2	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL			DEAR SIR, THERE IS 3 FUTURA PRO SUBSCRIPTION DONE 1.RK KEY MAKER 2.WASEEM KEY MAKER 3.OM KEY TRAIDER THESE SUBSCRIPTION ARE UNDER FOC CUTTER SCHEME AND CUTTERS ARE NOT RECEIVED TO DEALER WITH BILL ONLY BILL IS RECEIVED BY DEALER	Material received at customer end as i had share the pod .		RESOLVED	2023-03-23 13:05:09
5	641C00A3EA06A	VIVEKANAND KUMAR	5FAD1373755D3	amir	LOCK SMITH	Dehradun-248007	TECHNICAL		SWIFT PLUS 1110110620310	REMARK - CARRIAGE JAM PROBLEM	Please fill the correct address and machine serial no. and then add the complaint .		REJECTED	2023-03-23 13:02:51
6	641BDEC176D91	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	HARDWARE RELATED PROBLEM	duo base machine 1110110388258	Motor issue in New duo base machine sn.no.1110110388258	Motor changed in machine and now machine is working fine.	Media_1	RESOLVED	2023-03-23 10:38:17
7	641B018E85307	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Futura 1028081030604	Futura Subscription pending from 1 week	Subscription of machine done.	Media_1 Media_2	RESOLVED	2023-03-22 18:54:30
8	641B00708F642	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		Futura Auto 1110110592037	Futura Auto Update Problem	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-03-22 18:49:44
9	641ABD4D9A154		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	LOGISTICS	MATERIAL NOT RECEIVED		BOOKING NO 238162767 booked on 06.03.2023 booked to cochin not yet delivered	The customer has already received the entire material on 13th Mar 2023. He confirmed with us over the Whatsapp massage.	Media_1	RESOLVED	2023-03-22 14:03:17
10	6418061E8F6F0	VIVEKANAND KUMAR	61112809D8507	RK KEY MAKER	KEY CUTTER	GREATER NOIDA-201301	TECHNICAL		FUTURA PRO 1027701190605	REMARK - UPDATE DONE BUT SN NUMBER NOT WORKING 2255	machine was updated , machine is now working fine.		RESOLVED	2023-03-20 12:37:10
11	64180535E5BDD	VIVEKANAND KUMAR	61112809D8507	RK KEY MAKER	KEY CUTTER	GREATER NOIDA-201301	TECHNICAL		FUTURA PRO 1028081030604	REMARK - 2255 SN NOT WORKING	machine was updated , machine is now working fine.		RESOLVED	2023-03-20 12:33:17
12	6413ED1CEB3FE		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			SCHEME PURCHASED KEYS - INVOICE NO 039606 T7023 - 55 EACH IN ONE BOX (20 BOXES RCVD) T7017 - 50 EACH IN ONE BOX (40 BOXES RCVD)	The customer had some confusion about the scheme, which was cleared by Mr. Pazhanimuthu B.	Media_1	RESOLVED	2023-03-17 10:01:24
13	6413EC58A1C12		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			SCHEME PURCHASED KEY - INVOCE NO : 039814 T7023 - 50 EACH T7017 - 50 EACH TOTAL BOXES RECEIVED T7023 - 16 X 50 EACH T7017 - 76 X 50 EACH ONLY RECEIVED IN ALL BOXES COUNTED	The customer had some confusion about the scheme, which was cleared by Mr. Pazhanimuthu B.	Media_1	RESOLVED	2023-03-17 09:58:08
14	6410990147A42	Kuldeep Kumar	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL			test	Wrong Complaint/Test Case		REJECTED	2023-03-14 21:25:45
15	641098453DC43	Kuldeep Kumar	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL			test	Wrong Complaint/Test Case	Media_1	REJECTED	2023-03-14 21:22:37
16	64108A99A38CA	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	TECHNICAL		test machine 123456	testing	Wrong Complaint/Test Case		REJECTED	2023-03-14 20:24:17
17	641089EB3AEAD	Kuldeep Kumar	TESTO007	TEST FIRM	DEALER	NA AVL-201301	TECHNICAL		test 010	test	Wrong Complaint/Test Case		REJECTED	2023-03-14 20:21:23
18	641041C83EF03	MADDELA SRIKANTH	H072	HINDUSTAN METERS & KEYS	DEALER	14/2/155, 2ND LANE POTHURUVARI THOTA, GUNTUR, ANDHRA PRADESH, 522001-522001	TECHNICAL	HARDWARE RELATED PROBLEM	swift plus 01110110386582	swift plus machine clamp right jaw movement issue sn..no.01110110386582	Mobile jaw send to customer and changed in machine .	Media_1 Media_2 Media_3	RESOLVED	2023-03-14 15:13:36
19	640EFD24180FA	RISHANT BHATIA	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS	DELAY IN DELIVERY		Futura not delivered where delivery date is showing 10th March	The shipment has delivered at the customer shop on 14-Mar-23. POD attached	Media_1	RESOLVED	2023-03-13 16:08:28
20	640B48BAC702A		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL	HARDWARE RELATED PROBLEM		mashin bahut hard chal rahi hai	Machine servicing done at minda silca . Now machine is working fine .	Media_1 Media_2	RESOLVED	2023-03-10 20:41:54
21	640AEB7A077BC	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Duo lite base 1110110856597	Electromagnetic switch complaint	Electromagnetic switch sent to the dealer end .	Media_1	RESOLVED	2023-03-10 14:04:02
22	640AD1E16B529		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	SOFTWARE RELATED PROBLEM		Update enable aa raha hai is machine mein	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-03-10 12:14:49
23	6409EF6EBA4F4	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL	HARDWARE RELATED PROBLEM	Duo Base 1110110351252	Customer Mob : +91 93214 02191 , New Machine Motor not rotating	After machine servicing motor changed and dispatched from company end.	Media_1	RESOLVED	2023-03-09 20:08:38
24	6409A7D6C2F74		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL			swift plus mashin bahut hard chal rahi hai.	Machine servicing done at minda silca . Now machine is working fine .		RESOLVED	2023-03-09 15:03:10
25	6409A67530456	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS	DELAY IN DELIVERY		Machine Picked up on 28th Feb & still not delivered. Estimated time also changed from 7th March to 10th March	The shipment has been delivered at this customer shop on 11th Mar 23	Media_1 Media_2	RESOLVED	2023-03-09 14:57:17
26	640984E39F08A	SUBRAMANIAN S	617D918E0413A	vijay	LOCK SMITH	Warangal-506002	TECHNICAL		Futura auto 1110110183334	dear sir, Ponnu stickers Marthanadam (TN). IN FUTURA Auto having Tracer Issue.		Media_1 Media_2	CLOSED	2023-03-09 12:34:03
27	64089F8E23CA0	PAZHANIMUTHU B	M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	TECHNICAL		Futura auto 1110110351474	Today I installed one Futura Auto that Tab is not charging through the charging port of machine.		Media_1	CLOSED	2023-03-08 20:15:34
28	64031F0A54604		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			Dear Sir, I am writing to bring your attention to some pending issues regarding the scheme benefits that we were entitled to receive from your esteemed organization. As per our records, we are yet to receive one free Flash 008 on the machine scheme, and there are also five cutters pending from the cutter scheme. These pending issues have caused a hindrance in our day-to-day operations and have affected our productivity and efficiency. We understand that there may have been some delay in the process, but we request you to kindly look into these matters and provide us with an update on the status of these pending issues. It is imperative that these issues are resolved at the earliest, as they are causing a hindrance in our day-to-day operations. We appreciate your prompt attention to these matters and thank you in advance for your assistance in resolving them. Please let us know if there is anything further we can do to facilitate the resolution of these issues. Team Quba Keys	The Customer query has been resloved by Rishant Bhatia		RESOLVED	2023-03-04 16:05:54
29	63F71945D3161		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			bring your attention to some pending issues regarding the scheme benefits that we were entitled to receive. As per our records, we are yet to receive one free Flash 008 on the machine scheme, and there are also five cutters pending from the cutter scheme. Furthermore, we sent some remote during the expo, and we are yet to receive payment for the same. Recently, we also sent a Toyota key, and the payment for it is also pending. We understand that there may have been some delay in the process, but we request you to kindly look into these matters and provide us with an update on the status of these pending issues. It is imperative that these issues are resolved at the earliest, as they are causing a hindrance in our day-to-day operations.	The Customer query has been resloved by Rishant Bhatia		RESOLVED	2023-02-23 13:14:05
30	63F5BCA5EC09C		63F5BB663E519	Sahil kumar	LOCK SMITH	hanumangarh -335513	TECHNICAL		futura auto 1110110182900	my machine in technical problem plz slove	machine was updated and calibration done , machine is now working fine.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-02-22 12:26:37
31	63F1DA7380F58	Avinash Ojha	M141	MINERVA KEY WORKS	LOCK SMITH	GR. FLOOR. PLOT NO. 185, FIRDAUS BUILDING, DR. DADASAHEB BHADKAMKAR MARG, MINERVA CINEMA, GT ROAD, MUMBAI-400007-400007	TECHNICAL		Swift Plus 1110110620327	carrege not move	Machine servicing done at minda silca . Now machine is working fine .		RESOLVED	2023-02-19 13:44:43
32	63F1DA32582C0	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		Swift plus 1110110620327	Carrege not move	Already complaint registered.	Media_1	REJECTED	2023-02-19 13:43:38
33	63EF2D1D90FC1	Avinash Ojha	P077	PRP ENTERPRISES	DEALER	SHOP NO.13, FREEWAY, COMPLEX, NEAR A-1 HOTEL, NAROL-ASLALI HIGHWAY SERVICE ROAD, NAROL, AHEMDABAD - 382405-382405	LOGISTICS	DELAY IN DELIVERY		Invoice nom-038756 Not reached yet	The shipment has delivered at the customer shop on 09-Mar-23	Media_1	RESOLVED	2023-02-17 13:00:37
34	63EC81822E798	Avinash Ojha	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	LOGISTICS			Doc nom-+918069856101 Machine not reached yet	The shipment has delivered at the customer shop on 14-Feb-22		RESOLVED	2023-02-15 12:23:54
35	63EC56BD5425C	ABISHAKE PS	LS01431	Lingam car keys	LOCK SMITH	No.4, Basement shop, Egmore-600008	TECHNICAL		Futura Auto 1110110899006	In Futura Auto its asking for Subscription.	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-02-15 09:21:25
36	63EB78E258C2E		63AF00FE276F5	mohd adil	LOCK SMITH	churu-331001	TECHNICAL			mere pas futura auto h machine v cutting Chabi dicoding nhi kar rhi h	machine was updated and calibration done , machine is now working fine.		RESOLVED	2023-02-14 17:34:50
37	63EB446A64A1B	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	QUALITY ISSUE		7419-Key is hard,Due to hard material am unable to shell please return	The Credit note of amouting 22,830/-rs. has been issue with reference to this sales return vides the JV no. 22-23/10001/1503/JOUR/JV359 Dt. Dt.15-Mar-23		RESOLVED	2023-02-14 13:50:58
38	63E719F9140A9		M208	MADAR KEY SHOP	SILCA POINT	Kunithana Masjid , water tank , opposite : main road, C.B. Ballari-382150	LOGISTICS	DELAY IN DELIVERY		Why hasn't my order arrived yet?	The shipment has delivered at the customer shop on 15-Feb-22	Media_1	RESOLVED	2023-02-11 10:00:49
39	63E62DAF89F17	RISHANT BHATIA	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	QUALITY ISSUE		Wrong Keys Supplied against T7263 part code	The Credit note of amounting 386/-Rs. has been issue with reference to this Rate Difference vides the JV no. 22-23/10001/1403/JOUR/JV214 Dt. Dt.14-Mar-23	Media_1 Media_2	RESOLVED	2023-02-10 17:12:39
40	63E5EC1833784		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL	POP MATERIAL		sir mere pas jo key hanger aye the usme 20 key hanger back side vala red part demage tha tha or 15 key hanger damage the. to usme se muje red vala part to 20p received ho gaya par jo 15 key hanger tute huye hai vo 15 key hanger received nahi huye. to please vo 15 key hanger dalva do nahi to uske amount ka credited note dalvado .	After the several reminders, the customer and the Sales Employee is not responding over the call.	Media_1	RESOLVED	2023-02-10 12:32:48
41	63E5046536C35		634BC69DBB1E5	Raja khan	LOCK SMITH	bilaspur -495113	GENERAL	NORMAL QUERY		mujhe saman Lena hai	The customer has an aligned-up through Negi Keys LLP, Chamba. Further, he will give their requirement to Negi Keys --as confirmed by Vivekanand Kumar The customer has an aligned-up through Negi Keys LLP, Chamba. Further, he will give their requirement to Negi Keys --as confirmed by Vivekanand Kumar		RESOLVED	2023-02-09 20:04:13
42	63E352F575BC8	VIVEKANAND KUMAR	K082	KEY SOLUTIONS	DEALER	SHOP NO. 6, GROUND FLOOR, SUMIT COMPLEX, SECTOR -66, NOIDA, 201301, U.P. -201301	LOGISTICS	DELAY IN DELIVERY		DEAR SIR, Consignment no.20199910047003 is to be delivered on 7th Feb. but still not delivered. request you to please do needful.	The shipment has been delivered at this customer shop on 08th Feb 23	Media_1	RESOLVED	2023-02-08 13:14:53
43	63E0DA81467BB	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL	QUALITY ISSUE		CTOY40P the key inside the box is different.	The Credit note of amounting 999/-Rs. has been issue with reference to this sales return vides the JV no. 22-23/10001/1503/JOUR/JV360 Dt. Dt.15-Mar-23	Media_1 Media_2	RESOLVED	2023-02-06 16:16:25
44	63E0D7554D419	ABISHAKE PS	KC00132	Chennai super keys	KEY CUTTER	54/A, 100 feet Road, Sims hospital (opp), vadapalani-6000026	TECHNICAL		Futura auto 1110110183389	In Futura Auto its asking for Software Subscription.		Media_1 Media_2	CLOSED	2023-02-06 16:02:53
45	63E09761B88B4	SUBRAMANIAN S	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL		Futura auto 1110110183488	dear sir, unable to open latest sn nos, error showing that Futura auto subscription required. machine no 1110110183488 Pl resolve	Machine was updated and now working fine .	Media_1 Media_2	RESOLVED	2023-02-06 11:30:01
46	63DF870CE65F0	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		Futura auto 1110110456773	s.no.1110110456773 Futura auto machine cutter issue (cutter 02L broken while cutting honda amaze key one side cutting done while cutting second side cutter broken)	Need to buy new cutter and the use in machine after calibration .	Media_1 Media_2 Media_3	RESOLVED	2023-02-05 16:08:04
47	63DF74A254CAB		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL	NORMAL QUERY		Dear Sir, We have received Swift plus key cutting machine -1 pc against invoice no-22-23/1DM/038769 dated -31-01-2023, without any order. kindly Confirm.. Thanks & Regards Paramvir Negi	Dear Sir, This machine was billed to you for pending FOC under the scheme. Credit note for this machine will be issued shortly and adjusted in your account.	Media_2	RESOLVED	2023-02-05 14:49:30
48	63DF7310062E6		63A806BA45CD7	pruthvi	LOCK SMITH	rajkot-360002	GENERAL			PRUTHVI_SINGH	Incomplete Informatiomation/Details		REJECTED	2023-02-05 14:42:48
49	63DF5C2E70534	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL		futura auto 1110110164432	futura auto machine showing error (required software subscription	Machine was updated and now working fine .	Media_1 Media_2	RESOLVED	2023-02-05 13:05:10
50	63DD05E7AF589	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	LOGISTICS			Dear sir, machine billed in EMI futura which was not delivered in saini key gohana harayana ,the docket no. 235814202 ,please look ad delivered asap	The shipment has delivered at the customer shop on 04-Feb-23		RESOLVED	2023-02-03 18:32:31

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205