Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	63806015BA724	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	GENERAL	QUALITY ISSUE		450pc Id 47 not working please return this product.	Dear Sir, As we examine and found that the transponder is Precoded and can work with Mahindra XUV 500. So, please use it in Mahindra XUV 500. For the time being, we�ll not take it back as a sales return. In the future, If you feel any issue regarding this then you can re-open this same complaint. Or either can enroll the new complaint. Thanks,		RESOLVED	2022-11-25 11:56:29
2	637DF7E9AF33B		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL			sn 2221. tata punch key is not cutting properly in furuta auto please check and update	Update of Tata Nexon came in program version 3.42.0. Now this card is working perfectly .	Media_1	RESOLVED	2022-11-23 16:07:29
3	637DD437DDE69	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL		Suzuki Access 125 T7263	Cap removing issue	The customer has liquidate his entire stock of this key in market --as confirmed by Mr. Abishake PS on 04-Mar-23		RESOLVED	2022-11-23 13:35:11
4	637CD31780AE2		62220BFB8C9FD	dilip tanwani	LOCK SMITH	chittorgarh-312001	TECHNICAL		futura light 1110111525577	Tata Nexon key cutting issue please solve	Update came , now key cutting of Tata nexon happening perfectly	Media_1 Media_2 Media_3	RESOLVED	2022-11-22 19:18:07
5	637898DBB90CB	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		silca twister 11101110604464	Dear sir, start button problem in twister machine it is free please rectify my problem. thank you Name - puneet add- chandigarh . Mob-8837766838	push button switched changed and now machine is working fine.		RESOLVED	2022-11-19 14:20:35
6	637841A36BE40	PAZHANIMUTHU B	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		TVS XL NEW T7291	During cutting the key blade was teared	Problem resolved . In new key you will not find any problem .	Media_1	RESOLVED	2022-11-19 08:08:27
7	63765994032D8	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL		SWIFT PLUS 1110110727330	REMARK - MACHINE Isn't ABLE TO START	General Trouble shooting done , now machine is working fine .	Media_1 Media_2	RESOLVED	2022-11-17 21:26:04
8	63760D2F6A9FC	RISHANT BHATIA	LS01181	sai lock house sangrur	LOCK SMITH	hareri road, near mahavir chowk, sangrur-148001	GENERAL			Recieved 400 pcs FOC Keys Short against purchase of 2 Twister Machines through Quba Keys	Pending 400 pcs of FOC keys has directly dispatched to QUBA KEYS - Delhi.		RESOLVED	2022-11-17 16:00:07
9	6375EB9442043		6375EB3B77BFD	Chandan Repairing Shop	LOCK SMITH	Jamshedpur-831017	GENERAL	NORMAL QUERY		Sound kam kijiye App ka	App Music is implemented as per company policy. If you wish to avoid this, please lower the volume of your handset.		RESOLVED	2022-11-17 13:36:44
10	6375CB4F4C3EA	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			Only 150 FOC Keys recieved against Duo Base Machine sent to Goa	Pending 150 pcs of FOC keys has directly dispatched to QUBA KEYS - Delhi.	Media_1	RESOLVED	2022-11-17 11:19:03
11	6374C9CC5F27E		LS01174	Key duplicatiing centre	LOCK SMITH	Kolkata-700025	GENERAL	NORMAL QUERY		Please Correct my name as Saurabh Sha. Also reduce the sound of Opening Music	Your surname spelling has been corrected on the App. Please log out from the app, clear the app cache memory and do the login again. then you will see the correction on your app. And about the music, it is applied as per the company policy. Please decrease your handset volume if you want to avoid it.	Media_1	RESOLVED	2022-11-16 17:00:20
12	6374AF5CC50FD		LS01338	Ismail lockers	LOCK SMITH	-700072	GENERAL			App Music Bondho Korun	App Music is implemented as per company policy. If you wish to avoid this, please lower the volume of your handset.		RESOLVED	2022-11-16 15:07:32
13	63749B3AE29A7		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL	QUALITY ISSUE		discover key 7017 ka raber toot raha hai.	Dear Sir, The Sales Return Credit note has been issue and adjusted in your accounts vides the JV NO. 22-23/10001/2312/JOUR/JV595-96 (Amount 89,111.50)	Media_1	RESOLVED	2022-11-16 13:41:38
14	63738C7CD46E8		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS			key hanger is received. total 50 piece received but in 10 piece red bord is broken and 3 piece metal part broken	We�ve dispatched the broken item to the customer	Media_1 Media_2	RESOLVED	2022-11-15 18:26:28
15	6371F99BA4F99	RISHANT BHATIA	LS00489	madaan locks	LOCK SMITH	market no. 1,nit-12001	TECHNICAL	HARDWARE RELATED PROBLEM	Twister 1110110620624	KDU Switch not working Properly	Troubleshooting done now machine is working fine .	Media_1	RESOLVED	2022-11-14 13:47:31
16	636F527F4B51B	PAZHANIMUTHU B	LS01447	Tejes Communication	LOCK SMITH	kalpetta-673121	TECHNICAL		Futura auto 1110111359479	New updates not Open	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-11-12 13:29:59
17	636DCABF0ED0D	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Swift Plus 11100110833109	Carriage is free & Loud noise coming while operating the machine	Machine servicing done .now machine is working fine.		RESOLVED	2022-11-11 09:38:31
18	636CAB4A2771A	RISHANT BHATIA	LS01176	Quality Lock centre	LOCK SMITH	-713102	TECHNICAL	HARDWARE RELATED PROBLEM	Swift Plus 1110110496175	After starting the machine Fuse is going off	Filter Plug changed .		RESOLVED	2022-11-10 13:12:02
19	636BC1C4B34A7		S185	S.N INTERNATIONAL	DEALER	NEAR CHUTTAN BUILDING, SARAI SHEIKH MEHMOOD,MORADABAD-244001-	GENERAL			why is my oder	Kindly arrange the complete details		REJECTED	2022-11-09 20:35:40
20	636A5C3D78E85		60579F4C66D52	Tousif Dange	LOCK SMITH	Phaltan-415523	TECHNICAL			my silca futura machine are not working properly. when we cut the pulsar (minda key) 220 key then machine broke the cutter tvs Jupiter, suzuki wagonr/ alto not cute properly . machine's Lenovo tab speed slow and gleech	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2022-11-08 19:10:13
21	6369FEC92A0CF	RISHANT BHATIA	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	LOGISTICS	TOD & ORC		T7156 : 250 pcs short recieved Invoice No : 036238	The customer has been received this entire material - as confirmed by Mr. Rishant Bhatia.	Media_1	RESOLVED	2022-11-08 12:31:29
22	63676655CE84E		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL	QUALITY ISSUE		remark dear sir we have received 7166 Nishan Micra without cap in the box against invoice no 33855 request you to please arrange for the same	Dear Sir, we are not producing Nissan Micra Keys T7166 with/without cap.	Media_1 Media_2	RESOLVED	2022-11-06 13:16:29
23	6366028F15332	Avinash Ojha	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	COMMERCIALS			Rate difference in Cka2 price, Invoice no-36066	Dear Sir, the price difference credit note of amounting Rs. 55,362.75/- has been issued against this customer complaint vides the JV no. 22-23/10001/1811/JOUR/JV314 Dt. 18-Nov-22	Media_1	RESOLVED	2022-11-05 11:58:31
24	6364F5A1C40CD	SHAURYA PRATAP SINGH	A242	AJAY SINGH KEY MAKER	LOCK SMITH	BOOTH NO 95, JANTA MARKET, SECTOR 27 D, CHANDIGARH, 160026, PUNJAB-160026	LOGISTICS	DELAY IN DELIVERY		Dear sir, my order bill to ship to from greater noida to gurgaon the material was expected date of delivery on 2nd nov. but still in transit sir please do need ful	The customer has received this shipment on 10-Nov-22	Media_1	RESOLVED	2022-11-04 16:51:05
25	6364F1EC5A1AE		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	CREDIT NOTE		i received key hanger is defeated condition	We've dispatched the borken flex board again to the customer --confirmed by the marketing team.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2022-11-04 16:35:16
26	6363891FA1999	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110164302	Futura auto shows sw error.	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2022-11-03 14:55:51
27	636265547DC0F	Avinash Ojha	Q003	M. S. QADRI & SONS	DEALER	SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612	GENERAL			Invoice nom-036001 Magnetic order is under scheme wrong price is mentioned in invoice please correct.	Dear Sir, As we had examined and find there was some billing software glitch due to which the problem had come. On generated invoice the Basic, GST, & NET values are correct. Evenly the given discount is also correct. Only thing is that, on Invoice in Discount (%) column, the offered discount % must be motioned instead of discount value. we have corrected the glitch and sharing with you the revised invoice copy for your reference. Please consider the same.	Media_1	RESOLVED	2022-11-02 18:10:52
28	6362141D74DA5		H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	GENERAL	NORMAL QUERY		Please attech out mail id to you system hmmkeyworld@gmail.com please send the following bill to our Gmail I'd 22-23/1DM/035796 The bill that we have recieved is not cleard this a photo copy bill not a clear bill	The Customer email ID has been updated in EMS	Media_1	RESOLVED	2022-11-02 12:24:21
29	6361432B07D78	Punit Chaurasiya	Test4C48E1165	Test2MF	DEALER	Delhi -110017	GENERAL			test	Test Case		REJECTED	2022-11-01 21:32:51
30	636142EC24C08	Punit Chaurasiya	Test4C48E1165	Test2MF	DEALER	Delhi -110017	GENERAL			test	Test Case		REJECTED	2022-11-01 21:31:48
31	6360F5F5B8BA4	RISHANT BHATIA	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	DELAY IN DELIVERY		Material booked on 19th Oct & still not delivered in Rajkot, Estimated delivery date showing 2nd Nov'22	The shipment has delivered at the customer shop on 02-Nov-22	Media_1	RESOLVED	2022-11-01 16:03:25
32	6360F54BB2A80		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL			D734963ZB D734963ZZCB D734963ZB D734963ZB 4 pcs flat cutter of duo supplied recently have complaints which was informed immediately to deepak. as per his advice we here by sending to company	As discussed use only carbide cutter .		RESOLVED	2022-11-01 16:00:35
33	635BBC2C17246	RISHANT BHATIA	S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	TECHNICAL		Futura Auto 01110110489634	Customer is asking for Futura Auto Installation & Training through personal visit	Machine installation and training done at customer shop.	Media_1	RESOLVED	2022-10-28 16:55:32
34	635BA24F4BEB9		S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL			Ordered D934597ZR for Duo Machine ,but received the part which is not fitted in the machine.The size is quite bigger than the required one .	As discussed use duo plus bit key clamp instead of duo base .	Media_1 Media_2	RESOLVED	2022-10-28 15:05:11
35	635AAF720BD26		5FAE411BE23E6	sanal	LOCK SMITH	manjeri-676122	GENERAL			how to connect sales team	Dear Sir, There is our Area Sales Manager in Kerala City Mr. Pazhanimuthu B 9843265265. Please contact with them for your further query		RESOLVED	2022-10-27 21:48:58
36	6353E165A6442		N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	GENERAL			T7076-ford fiesta 100pcs. was not in order but recived and billed for the same.so want to return it..	The customer can sell out this material from their end. -as confirmed by Avinash ojha.	Media_1 Media_2	RESOLVED	2022-10-22 17:56:13
37	6352873252F29	RISHANT BHATIA	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	DELAY IN DELIVERY		Estimated Delivery time was 19th Oct but still not delivered.	The shipment has delivered at the customer shop on 01-Nov-22	Media_1 Media_2	RESOLVED	2022-10-21 17:19:06
38	63522026B3B4B	SHAURYA PRATAP SINGH	A242	AJAY SINGH KEY MAKER	LOCK SMITH	BOOTH NO 95, JANTA MARKET, SECTOR 27 D, CHANDIGARH, 160026, PUNJAB-160026	TECHNICAL		futura auto 1110110482123	both tracer broken while decoding the key	As i discussed please buy tracer from dealer end and call us for the calibration .	Media_1 Media_2	RESOLVED	2022-10-21 09:59:26
39	63516084A858E	VIVEKANAND KUMAR	6255656D76D1B	RAVI	LOCK SMITH	PATNA-800003	LOGISTICS	DELAY IN DELIVERY		Dear sir, There is a consignment for pendra which has to be delivered on 20th but still not delivered request you to please do needful. INVOICE NUMBER - 22-23/1DM/035643 DOCKET - 813072606	The shipment has delivered at the customer shop on 15-Oct-22.	Media_1	RESOLVED	2022-10-20 20:21:48
40	6350BDE362F53		A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	DELAY IN DELIVERY		TCI Docket number 813073096 Expected delivery date is tomorrow but consignment not even reached Nalmangala hub	The shipment has delivered at the customer shop on 26-Oct-22		RESOLVED	2022-10-20 08:47:55
41	6350BD55662B7		A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	DELAY IN DELIVERY		TCI Docket number 813072595 Expected delivery date is today but consignment not even reached Nalmangala hub	The shipment has delivered at the customer shop on 26-Oct-22		RESOLVED	2022-10-20 08:45:33
42	6350BD0125D26		A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	DELAY IN DELIVERY		TCI tracking number 813072470 expected delivery date was 19th of tis month But consignment not received in Nalmangala hub from 16th of this month	The shipment has delivered at the customer shop on 26-Oct-22		RESOLVED	2022-10-20 08:44:09
43	635001EC446E3		A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	DELAY IN DELIVERY		Docket Number 813072293 expected delivery date was 18th this month.But 3 days @ Nalmangala hub no movement	The shipment has delivered at the customer shop on 26-Oct-22		RESOLVED	2022-10-19 19:25:56
44	634FDA03416DB	VIVEKANAND KUMAR	628E0728EC752	amit	LOCK SMITH	chhatarpur -471001	TECHNICAL	HARDWARE RELATED PROBLEM	FLASH 008 1110110895299	DEAR SIR, THERE IS SOME CHARGING ISSUE WITH THIS MACHINE IS ALREADY STOPPING WHEN CUTTING THE KEY	Battery changed , now machine is working fine .	Media_1	RESOLVED	2022-10-19 16:35:39
45	634C110139F36		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			invoice number is 035503 invoice date is 7/10/22 Part number CHON78P and T7191 billing price is 28+GST. Actual price is 25.5+GST so kindly check my bill and rectified.	Dear Sir, Earlier, the order was kept on its regular price 28+GST. So, we were considering the same and doing the billing. Later the keys were offered on discount and the offered price was 25.5+gst. Based on your request, we are giving you the offered discount. Now further we will bill it at 25.5+GST till the time of scheme expired	Media_1	RESOLVED	2022-10-16 19:41:13
46	63495C3C3A750		5FACEB569775D	NewGen CarCare	LOCK SMITH	Deoria-274001	TECHNICAL			1- Hi, minda silca team I have futura auto which hava comming noise while cutting key. 2-while cutting key yellow light glowing. 3- some time while cutting key automatically getting error and did not complete cutting	Machine was updated and now machine is working fine .		RESOLVED	2022-10-14 18:25:24
47	634916563370B		A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	DELAY IN DELIVERY		TCI tracking number 814153734 consignment should have been received by 6th of this month But still not received	The shipment has delivered at the customer shop on 15-Oct-22.		RESOLVED	2022-10-14 13:27:10
48	6347F38C1757D	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110917632	Optical sencer error	No response i am getting from your side for resolving this complaint . If you need further support please raise another complaint .		RESOLVED	2022-10-13 16:46:28
49	63468DDF727B7		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	DELAY IN DELIVERY		Tracking number 814154423 I had booked flash machine for Shillong but the machine has reached Siliguri Kindly solve this problem soon as possible	Machine has picked by the customer from Shillong hub on 14-Nov-22. Signed POD attached	Media_1	RESOLVED	2022-10-12 15:20:23
50	63465E7F611D1		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL	QUALITY ISSUE		Dear Sir, We have received 1263Z-071 Transponder Texas for 1263-524pcs. against Invoice No. 22-23/1DM/035386 dt-29-Sep-22. This material is used. many cuts and scratches on transponder. We have received 522pcs against 524. This is requested to you please confirm us to return this transponder. Thank you Paramvir	Dear Sir, the Sales return credit note of amounting Rs. 64,875.00/- has been issued against this customer complaint vides the JV no. 22-23/10001/2111/JOUR/JV537 Dt. 21-Nov-22	Media_1	RESOLVED	2022-10-12 11:58:15

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205