Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	63DCE1CCB3AAF		S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	GENERAL			1) I am supposed to get 200 ps keys free with Swift Plus Machine,but not received. 2) I am supposed to get Flash 008 Machine free of cost in Scheme,but billed . Please take this matter on priority.	Dear Sir, The FOC keys has been dispatch to you on last month. Flash 008 machine CRN will be issue soon	Media_1	RESOLVED	2023-02-03 15:58:28
2	63D8A552EA3A2	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	LOGISTICS	DELAY IN DELIVERY		Consignment booked on 22nd Jan & Still not delivered in Rajkot,Gujrat	The shipment has been delivered to this customer's shop on 08th Feb 23	Media_1 Media_2	RESOLVED	2023-01-31 10:51:22
3	63D6BAAC986D9		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL			ye meri complaint kab theek karoge ???	Calibration done , now machine is working fine .		RESOLVED	2023-01-29 23:57:56
4	63D3A0CD990BF	PAZHANIMUTHU B	5FAD0CA77B191	K G George	LOCK SMITH	Kottayam-686102	TECHNICAL		FUTURA LIGHT 1110111525294	Wifi connect but Shown Application Loading. app is not Open	machine was updated and calibration done , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-01-27 15:30:45
5	63D25E08E9251	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110183563	Baldev singh, Manhor lock house, hoshiarpur punjab, mob-9888274028 machine problem - Machine blocked	Machine was updated and now working fine .		RESOLVED	2023-01-26 16:33:36
6	63D0EB0D55315		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	QUALITY ISSUE		MAGNETS NOT PROVIDED WITH T7156. AR CODE OF THE KEY ATTACHED	Mangnet and the stickers has been send to the customer on FOC basis vide the invoice no. 22-23/1DM/039413 Dt. 25-Feb-23	Media_1	RESOLVED	2023-01-25 14:10:45
7	63D0E14BBEB31	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			Part code : 7156 Qty : 25 nos Magnet missing the Package	Repeated Complaint	Media_1	REJECTED	2023-01-25 13:29:07
8	63CF9CC76C30C	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL		Swift plus 1110110189206	Carriage movement problem	When we talked with customer he was not ready to pay the service charge . If you want to service please reopen this complaints .	Media_1	RESOLVED	2023-01-24 14:24:31
9	63CF7CF5C3C4E		B085	BHARAT KEY MAKER	SILCA POINT	SHOP NO. 5 & 6, GROUND FLOOR, SHIVALIK PALACE, FAIZABAD ROAD, LUCKNOW, UTTAR PRADESH, 226016-226016	GENERAL			????? ?? ?????? ?? ????? ?? ??? ?? ?? ???? ??? ?? ?? ???? ???? ?? ?? ?? ??? ???? ??? ?? ?? ???? ?? ???? ??? Pulsar was ordered but it came wrong, I have it's size is small, it is bigger than this, it does not fit in the car ? invoice no. 22-23/ 1dm/034854	Dear Sir, we have examined and found our Key length is fine as per the Key design and lockset. You are requested to please check the lock set model at your end for which you are making the keys.	Media_1	RESOLVED	2023-01-24 12:08:45
10	63CC27D7ED844	RISHANT BHATIA	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL		Swift Plus 1110110513315	Carriage got hard to move	When we talked with customer he was not ready to pay the service charge . If you want to service please reopen this complaints .	Media_1 Media_2	RESOLVED	2023-01-21 23:28:47
11	63CA5FF1CF9F1		63CA5EB803136	Mohammad zakir	LOCK SMITH	jaipur-302003	TECHNICAL	SOFTWARE RELATED PROBLEM	futura auto 1110110171041	mere futura 1mahine se band hai aap ki jo Rajasthan dekhte hai Avinash ojha un si baat Hui kuch din tak call pic kiya fir call pic karna band kar deya fir call pic kiya or bola ki jis ko call karna hai kar lo aap ki futura chalu nahi hogi yai ward thy un ke	Machine was updated and now working fine .		RESOLVED	2023-01-20 15:03:37
12	63CA4099C1E8E		D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL		futura auto 01110110463221	the machine is not getting registered as it shows serial no not found	Machine was registered and update done .	Media_1 Media_2	RESOLVED	2023-01-20 12:49:53
13	63CA40986B285		D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL		futura auto 01110110463221	the machine is not getting registered as it shows serial no not found	Machine was registered and update done .	Media_1 Media_2	RESOLVED	2023-01-20 12:49:52
14	63CA40988D821		D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL		futura auto 01110110463221	the machine is not getting registered as it shows serial no not found	Machine was registered and update done .	Media_1 Media_2	RESOLVED	2023-01-20 12:49:52
15	63CA40983436B		D042	DHRISHA KEY CENTRE	DEALER	SHOP NO.- 9- BLDG NO.-4, CHANDRESH ACCORD, MIRA BHAYANDAR ROAD, MIRA ROAD ( E ), THANE 401107-401107	TECHNICAL		futura auto 01110110463221	the machine is not getting registered as it shows serial no not found	Machine was registered and update done .	Media_1 Media_2	RESOLVED	2023-01-20 12:49:51
16	63C9440D111AA		S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	GENERAL	NORMAL QUERY		As per Scheme I am supposed to receive 600 ps free keys with 3 Swift Plus Machine but received 550 ps .Kindly take this issue on priority.	Dear Sir, we've dispatched remain 50 pcs of Hero Keys A15001FLZ vide the invoice no. 22-23/1DM/038657 on 28-Jan-23. This Keys has billed to you on regular price now which credit note will issue shortly.	Media_1	RESOLVED	2023-01-19 18:52:20
17	63C4F9F7E908A		LS00497	Rouble motors	LOCK SMITH	5/1/14, Shop No. 5, Geeta Colony, Delhi,110031-110031	GENERAL			please update my new address as l had changed my work shop my new address is rouble motors 5/1/14 shop no 5 Geeta colony Delhi 31	Dear Sir, You Shop's New Address 5/1/14, Shop No. 5, Geeta Colony, Delhi,110031 has been updated in the system.		RESOLVED	2023-01-16 12:47:11
18	63C4F96729BB5		LS00497	Rouble motors	LOCK SMITH	5/1/14, Shop No. 5, Geeta Colony, Delhi,110031-110031	TECHNICAL		futura auto 1110110024712	my machine is blocked and i m unable to update plz help me to update unable to download software directly	cfu. file sent please update your machine.		RESOLVED	2023-01-16 12:44:47
19	63BE5657A02CF		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL	QUALITY ISSUE		Dear sir, We have received 500 pcs Ford transponder against Invoice No-033092 but cap of Ford key she'll not received . Please despatch 500 cap of Ford key she'll. Thanks and Regards Paramvir Negi	Dear Sir, we have dispatched 500 pcs of Key caps to you on FOC basis.	Media_1 Media_2	RESOLVED	2023-01-11 11:55:27
20	63BE48FC0BACF		5FAD6371A3BB1	salman khan	LOCK SMITH	jbp -400201	TECHNICAL			macheen chalte chalte ruk jaarhi hai uska cover lgane me problem ho rhi hai 1 hafte se bahut pareshaan hai	Limit switch adjusted and machine is working fine .		RESOLVED	2023-01-11 10:58:28
21	63BD4E463B6EA		M189	MODERN HARDWARE POWER TOOLS	DEALER	2451-2452, SOUTH MAIN STREET, OPP. TOWN POLICE STATION, PUDUKKOTTAI, PUDUKKOTTAI, TAMIL NADU, 622001-622001	GENERAL	NORMAL QUERY		PLEASE ADD MY E MAIL AND SEND BILLS IN MY MAIL ID	Dear Sir, Your E-mail ID has been updated/linked with your account.		RESOLVED	2023-01-10 17:08:46
22	63BCF82E12A4F		62F7677A361E9	md salman	LOCK SMITH	Jhunjhunu-333001	TECHNICAL			update does not work	Machine was updated and now working fine .	Media_1	RESOLVED	2023-01-10 11:01:26
23	63B9743EB79D6		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL		TWISTER 2 SEA 1110110636397	There is key cutting problem, every time ultra cutting gose wrong cut, it may be machine alignment problem. please solve this problem	Calibration done , now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2023-01-07 19:01:42
24	63B9590C08540	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 1110110171041	Futura app is not open	Machine was updated and now working fine .	Media_1	RESOLVED	2023-01-07 17:05:40
25	63B55825C3964	ABISHAKE PS	S293	SREE DEVI LOCK & KEYS	SILCA POINT	632, MS ROAD , KRISHNANCOIL , NAGERCOIL , TAMIL NADU-629001	LOGISTICS	CREDIT NOTE		MC12 got the damaged package.	Dear Sir, Thanks for your feedback, we�ll ensure our packaging STD further when we supplied	Media_1 Media_2 Media_3	RESOLVED	2023-01-04 16:12:45
26	63B4225C440E6	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Futura Auto 110110164395	Show Update enable	Machine was updated and now working fine .	Media_1 Media_2	RESOLVED	2023-01-03 18:11:00
27	63B40DA841A9D	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL	QUALITY ISSUE	Magnetics Key Yamaha A1013Z and A1015Z	Magnetic keys has been received but the magnet and stickers are missing.	Dear Sir, we have dispatched 100 pcs of Key Magnetic and Sticker to you at FOC basis on 13-Jan-23.	Media_1 Media_2	RESOLVED	2023-01-03 16:42:40
28	63B03370BDBC6		LS01354	Spark Keys	LOCK SMITH	ROURKELA -769001	GENERAL	NORMAL QUERY		I had ordered hero hunk key but company dispatched different order	Dear Sir, kindly discuss this directly with the respective dealer from which you have bought this material. He will assist you to change this material and will give you the correct material as you required.		RESOLVED	2022-12-31 18:34:48
29	63AEAB26C982B	SHAURYA PRATAP SINGH	LS01502	R.k Automotive	LOCK SMITH	VPO karer,barsar-174311	TECHNICAL		futura auto 1110110463207	RK automotive hamirpur, Alto key cutting is wrong please rectify my prblm ASAP	calibration done , now machine key cutting perfectly.	Media_1	RESOLVED	2022-12-30 14:41:02
30	63AD558580CB1		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL	NORMAL QUERY		MINDA Jo hai brand hai made in china or update bhi adhure hai or rough quality hai plate KD ki say bhi jyada rough quality hai desine bhi achha nahi hai Issay to minda Kay remote best hai quality bhi best hai or rate bhi sahi hai Minda SILCA Italian company hai or likh rakha hai made in china {(Coustomer complaint)}	MATERIAL WILL BE RESELL TO OTHER CUSTOMERS -Confirmed by Mr. Vivekanand	Media_1	RESOLVED	2022-12-29 14:23:25
31	63A80ADE54DB1		63A806BA45CD7	pruthvi	LOCK SMITH	rajkot-360002	GENERAL			PRUTHVl SINGH	Wrong Complaint/Test Case		REJECTED	2022-12-25 14:03:34
32	63A6E652653DA	Avinash Ojha	M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL		Futura Auto 1110110183327	Subscription enable	Machine was updated and now working fine .	Media_1 Media_2	RESOLVED	2022-12-24 17:15:22
33	63A565B24B4C6	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	SOFTWARE RELATED PROBLEM	Futura Auto 1110110963229	Machine show block	Machine was updated and now working fine .	Media_1 Media_2	RESOLVED	2022-12-23 13:54:18
34	63A3F6B0DEAB9	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	HARDWARE RELATED PROBLEM	futura auto 1110110726111	jasvinder singh, sri ganganagar, cutter motor is not moving in futura auto.	motor changed . now machine is working fine.	Media_1	RESOLVED	2022-12-22 11:48:24
35	63A2FC6095DF6	PAZHANIMUTHU B	6321CE83971E8	Key Point	LOCK SMITH	kanchipuram-631502	TECHNICAL		Swift plus 1110110561583	Carriage Moment Issues	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2022-12-21 18:00:24
36	63A288DE9064F	VIVEKANAND KUMAR	K082	KEY SOLUTIONS	DEALER	SHOP NO. 6, GROUND FLOOR, SUMIT COMPLEX, SECTOR -66, NOIDA, 201301, U.P. -201301	TECHNICAL		SWIFT PLUS 1110110483342	REMARK - CARRIAGE NOT WORKING PROPERLY NAME - SANDEEP CAR ACCESSORIES MOBILE - +91 98711 19652	calibartion done now machine is working fine .	Media_1 Media_2	RESOLVED	2022-12-21 09:47:34
37	63A0741B235F3		639F64BE49B49	rishikesh	LOCK SMITH	imphal-795008	GENERAL	NORMAL QUERY		how can i buy product	The customer is not responding/has withdrawn his query.		REJECTED	2022-12-19 19:54:27
38	639B14E280BF0	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL	HARDWARE RELATED PROBLEM	Futura Auto 1110110712886	Machine's carriage not moving	Machine servicing done .	Media_1 Media_2	RESOLVED	2022-12-15 18:06:50
39	6399AF7CB969B	VIVEKANAND KUMAR	63105712E89F7	satbeer Singh ahuja	LOCK SMITH	GWALIOR -474001	GENERAL	NORMAL QUERY		Dear sir 22-23/1DM/036817 29/11/22 D850200ZB MAC. FUTURA AUTO was delivered on 3rd dec and this machine was installed by me( vivekanand Kumar).there is no CALEBRATION keys are available in the toolbox. SL.NO. - 1110110456612 request you to please arrange for the same.	The customer has received the Calibration Keys	Media_1	RESOLVED	2022-12-14 16:41:55
40	6399AF6374CE2	VIVEKANAND KUMAR	63105712E89F7	satbeer Singh ahuja	LOCK SMITH	GWALIOR -474001	GENERAL			Dear sir 22-23/1DM/036817 29/11/22 D850200ZB MAC. FUTURA AUTO was delivered on 3rd dec and this machine was installed by me( vivekanand Kumar).there is no CALEBRATION keys are available in the toolbox. SL.NO. - 1110110456612 request you to please arrange for the same.	Repeated Complaint	Media_1	REJECTED	2022-12-14 16:41:30
41	6398554952FCF		A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL	NORMAL QUERY		t7365 blade size different.	The customer can sell out this material from their end. -as confirmed by Avinash ojha.	Media_1	RESOLVED	2022-12-13 16:04:49
42	63984E568E900		5FAD27890A537	prithvi	LOCK SMITH	Jodhpur-342003	TECHNICAL		Futura Auto 1110110183532	machine updates are not opening	Machine was updated and now working fine .	Media_1	RESOLVED	2022-12-13 15:35:10
43	6397146121C3D		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	GENERAL			Empty pouch recvied in T7419	Dear Sir, Thanks for your feedback we are improving our packing process based on your feedback/comment.	Media_1	RESOLVED	2022-12-12 17:15:37
44	63909BFAC15AD	VIVEKANAND KUMAR	63105712E89F7	satbeer Singh ahuja	LOCK SMITH	GWALIOR -474001	TECHNICAL			CALEBRATION KEYS ARE NOT RECEIVED IN THE BOX			CLOSED	2022-12-07 19:28:18
45	638DDA4B76694		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	LOGISTICS	TOD & ORC		I didn't receive some items and some query in my bill Bill no - 22-23/1DM/036751 I didn't receive T7328 250pcs T7109 I didn't receive 50pcs which was mention in the bill And I received extra 50pcs of T7263	Dear Sir, The CRN of amounting Rs. 4,199.00/- has been issued against this customer complaint vides the JV no. 3112/JOUR/JV1458 Dt. 31/12/2022		RESOLVED	2022-12-05 17:17:23
46	638CA92DAAE9C	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		Futura Auto 1110110592037	Futura Auto not getting update to latest version S.K Lock : +91 78798 22115	Machine was update and now working fine .	Media_1	RESOLVED	2022-12-04 19:35:33
47	6386FC7A68879		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			NOT OUR ORDER	Dear Sir, As we checked and found that these keys order, we had received from your end. Since we didn�t get confirmation regarding canceling these orders, the material was billed and dispatched to you. - same as we communicated to you earlier in the group To avoid any further confusion on it, you are requested to give your acknowledgments to us at every month's end for the pending order process.	Media_1 Media_3	RESOLVED	2022-11-30 12:17:22
48	63845BE7D34D4		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	NORMAL QUERY		1. 7273 - 300nos 2. 7333 - 20nos 3. 7335 - 500nos 4. 8005 - 500nos 5. 7299 - 1050nos these items are not against our order please approve for returning these items	Dear Sir, As we checked and found that these keys order, we had received from your end. Since we didn�t get confirmation regarding canceling these orders, the material was billed and dispatched to you. - same as we communicated to you earlier in the group To avoid any further confusion on it, you are requested to give your acknowledgments to us at every month's end for the pending order process.		RESOLVED	2022-11-28 12:27:43
49	6381BCE8A1594		6381BAEB339D8	chandan	LOCK SMITH	jogbani -854328	GENERAL	NORMAL QUERY		lackset	The customer has withdrawn his query		RESOLVED	2022-11-26 12:44:48
50	638066F4186A9	RISHANT BHATIA	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	COMMERCIALS	SALES RETURN		Bolero Precoded ID47 not working properly. So 500 pcs to be returned. 2 pcs has already been sent for testing	Dear Sir, As we examine and found that the transponder is Precoded and can work with Mahindra XUV 500. So, please use it in Mahindra XUV 500. For the time being, we�ll not take it back as a sales return. In the future, If you feel any issue regarding this then you can re-open this same complaint. Or either can enroll the new complaint. Thanks,		RESOLVED	2022-11-25 12:25:48

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205