Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	64661C75CB2CB	RISHANT BHATIA	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	GENERAL	QUALITY ISSUE		Quality of Mobile Stand is not good. Pls see Customer Video & arrange to replace it.	We give two pcs of Mobile Stand to the respective customer on FOC basis.	Media_1	RESOLVED	2023-05-18 18:09:17
2	6465EF6E9707E	Avinash Ojha	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL		Swift machine 1110110189374	Carrege movement issue	still no response getting from your side for sending this machine at Minda silca .	Media_1	RESOLVED	2023-05-18 14:57:10
3	6465C8C6B8860	DEVDYUTI GUHA	N079	NATIONAL SREE GANESH SIGNS	SILCA POINT	1A, GROUND FLOOR, MAHESH BHATTACHARJEE SARANI, P.S.-BURTOLA, KOLKATA, WEST BENGAL, 700006-700006	LOGISTICS			Ordered on 22.04.23 but material still not received	The shipment already has been delivered on 28-Apr-23	Media_1	RESOLVED	2023-05-18 12:12:14
4	646379F492D62	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	GENERAL			Please change the billing address and shipping address for quality keys (Quality keys, BSR COMPLEX, OPP HP PETROL PUMP, JAMMICHETTU CENTRE,MOGALRAJPURAM, VIJAYAWADA -520010.ANDHRA PRADESH.INDIA.	Srikanth, there is no purpose to put it this on customer complaint. You already know that there is a SOP for updating the customer address in EMS. It is already communicated to all of you. So do not skip the level of process and arrange the documents accordingly.		RESOLVED	2023-05-16 18:11:24
5	6461DA62B649E	DEVDYUTI GUHA	LS01174	Key duplicatiing centre	LOCK SMITH	Kolkata-700025	GENERAL	QUALITY ISSUE		Maruti Two button remote shell hole cracked after tighten the screw	Sir ,we have made improvments in this product	Media_1	RESOLVED	2023-05-15 12:38:18
6	6460B3FB02462	SHAURYA PRATAP SINGH	LS00685	raja car key	LOCK SMITH	manimajra, motor mkt-160104	TECHNICAL		futura auto 1110110214731	cutter is broken while cutting tata Nexon key at training	Cutter has been replaced .	Media_1 Media_2	RESOLVED	2023-05-14 15:42:10
7	6460854003493		646083470A295	ashif	LOCK SMITH	Kannouj -209721	TECHNICAL			sar meri machine mein app update ke liye bol raha hai ham update isko kaise karen	App was update .	Media_2	RESOLVED	2023-05-14 12:22:48
8	645F46D464A9F		S225	SHANKARLAL NARAYANDAS	DEALER	C.K. 43/22, KANHIYA KATRA, RAJADARWAJA, CHOWK, VARANASI-, INDIA-221002	GENERAL			Didn't received Dealer agreement signed by Minda Silca	Dealer Agreement Scan Copy has been shared with the dealer through Rishant Sir		RESOLVED	2023-05-13 13:44:12
9	645E27127E68C	MADDELA SRIKANTH	S297	SHIVA LOCKS	SILCA POINT	HOP NO. 2-3-38, BESIDE SRIKRISHNA THEATER, MAIN ROAD, UPPAL, HYDERABAD - 500039-500039	GENERAL			price showing different in app	Srikanth, Do not compare the Invoice price and App price. Due to the technical issue, Some of the Product price showing worng on the App	Media_1	RESOLVED	2023-05-12 17:16:26
10	645E0C7F4B5CF	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	NORMAL QUERY		testing	Test Case		REJECTED	2023-05-12 15:23:03
11	645B7B154D797	ABISHAKE PS	LS01839	Devi Stickers	LOCK SMITH	Trichy Main Road-621010	TECHNICAL		Futura Auto 1110110351498	The machine used to show red light while cutting the keys and already two or three services have been done but still the problem is not solved.		Media_1 Media_2 Media_3	CLOSED	2023-05-10 16:38:05
12	6454F2B48E8A9	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	HARDWARE RELATED PROBLEM	futura light 1110110604051	Sai lock house, sunam mob -9872209464 Tablet charging is not working	Tab service done at service center and now working fine .		RESOLVED	2023-05-05 17:42:36
13	6454F1C12FBFF	SHAURYA PRATAP SINGH	LS01355	sai lock house	LOCK SMITH	sai mkt,patiala-147001	TECHNICAL		futura light 1110110604051	tablet is not charging			CLOSED	2023-05-05 17:38:33
14	64521A8B2FA66	Avinash Ojha	M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	LOGISTICS			Doc Nom-234099574 Machine not recieve yet	Dear Avinash, the shipment is already delivered at the customer shop in afternoon on 03-May		RESOLVED	2023-05-03 13:55:47
15	64510680C4A68		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	NORMAL QUERY		We ordered cFlp1 and cFlp2. 9000 pieces of each product, both of which were supposed to come with Key Hangers as part of the scheme. However, we have yet to receive the Key Hangers along with the products. Could you please let us know when we can expect to receive them? It is important that we receive the Key Hangers as soon as possible so that we can fulfill our own orders to our customers. Thank you for your attention to this matter. We look forward to hearing back from you soon. Best regards, Team Quba Keys	Dear Sir, we had dispatched Key Hanger on Non Returnable challan as a FOC basis on 08-May-23.		RESOLVED	2023-05-02 18:18:00
16	644BDD4F92FCD	RISHANT BHATIA	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL	HARDWARE RELATED PROBLEM	Swift Plus 1110110483267	Carriage movement is hard	Machine servicing done at minda silca . Now machine is working fine .	Media_1	RESOLVED	2023-04-28 20:20:55
17	644A306CC58D5	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura auto 1110110183266	Futura auto machine asking for subscription	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-04-27 13:51:00
18	64491823BAC48	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura pro machine 1110111773046	Machine showing error subscription required	Need to buy subscription for futura Pro machine .	Media_1 Media_2 Media_3	RESOLVED	2023-04-26 17:55:07
19	64476E8670C08		5FCA191841522	Chandan	LOCK SMITH	Dhanbad-826001	TECHNICAL		Futura Auto 1110110963394	Card not opening	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2023-04-25 11:39:10
20	6444AFE02BAD2	ABISHAKE PS	KC00412	MM KEY CENTRE	KEY CUTTER	1/1 Verperi chennai -600007	TECHNICAL		FUTURA AUTO 1110110998488	New card is asking for subscription in Futura Auto.		Media_1 Media_2	CLOSED	2023-04-23 09:41:12
21	6443C1DA01D27	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	LOGISTICS	DELAY IN DELIVERY		Material not delivered docket no: 500290921835 is requested for air but still not delivered	The shipment has delivered to customers shop on 24th April-23	Media_1	RESOLVED	2023-04-22 16:45:37
22	644235504765D	Kuldeep Kumar	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			test	Test Complaint		REJECTED	2023-04-21 12:33:44
23	6442261E913CF		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL			hello sir, we had taken the scheme of 25 kcm machines in November and December of 2022 , and as of today we still haven't recieved the free flash 008 FOC it has been 4 months and the executives always say it will happen in sometime 4 months is too long to give me my reward for the turnover I've achieved please imply and there was FOC keys pending 400 units that also in December billing in christman scheme of 100 keys free 450 units if keys are pending in FOC still haven't recieved every reward for turnover and Target reaching hasn't come to me in 4 months and no reply from any of your officers please look into the matter deeply and help me out	Dear Sir, The FOC Credit note has been issued vide the JV no. 3103/JOUR/JV1934 Amount 21,615.00/- for flash 008 & JV no. 3103/JOUR/JV1935 Amount 4,574.00/- for 450 free Keys.		RESOLVED	2023-04-21 11:28:54
24	643FE4D5421AA	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	LOGISTICS	DELAY IN DELIVERY		Dear sir, There is docket 815440835 which has to be deliver on 18th April but still not delivered. Please do needful.	The shipmant has been delivered at the customer shop on 21-Apr-23	Media_1	RESOLVED	2023-04-19 18:25:49
25	643F964F3016E	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		Flash 008 1110110351948	Electromagnetic Switch not working properly. Mob : +918099188275	General troubleshooting done . Now KDU switch is working .	Media_1	RESOLVED	2023-04-19 12:50:47
26	643D279FB5ECD		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL	QUALITY ISSUE		complaint regarding quality of splendor keys the plastic is too soft the head of the key will be broken in two or three try only please improve the quality of splendor keys	Dear Sir, we already done ECN and Quality test, found the Key is OK. Please speak to the reppective customer for cut the key via KCM only.	Media_1 Media_2 Media_3	RESOLVED	2023-04-17 16:33:59
27	643D08B44E9BF	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			Invoice no : 22-23/1DM/040486 Invoice Dt : 29.03.23 Part code CTVS3P 20 App price is 12.38 rupees but billed 13.09 rupees. please do needful.	The Pazhani, Please do not compare the app and billing/invoice prices. Some of the Keys part codes are showing wrong on the App because the App data has been disturbed from the developer's end. So, whatever price is mentioned on the invoice, is correct. Please consider that	Media_1 Media_2	RESOLVED	2023-04-17 14:22:04
28	643CF5AB287C7	RISHANT BHATIA	Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	TECHNICAL		Futura Auto 1110110712886	Futura Auto Subscription customer No : +91 820 902 9916	machine was updated , machine is now working fine.	Media_1 Media_2	RESOLVED	2023-04-17 13:00:51
29	643CE70247A48	SHAURYA PRATAP SINGH	A242	AJAY SINGH KEY MAKER	LOCK SMITH	BOOTH NO 95, JANTA MARKET, SECTOR 27 D, CHANDIGARH, 160026, PUNJAB-160026	TECHNICAL	HARDWARE RELATED PROBLEM	twister 1110110463597	Name.manjeet Singh Serial no 1110110463597 SINGH COMPUTERIZED KEY MAKER GURGAON SECTOR 56 HUDA MARKET NEAR ME BSNL OFFICE PIN CODE 122001 MOBILE 9810074640 switch is not working	SP60 Switch changed ,Now machine is working fine .		RESOLVED	2023-04-17 11:58:18
30	643ABA56B41D7		608272344B6B1	Vaid Deep	LOCK SMITH	Upleta-360490,Rajkot.-360490	TECHNICAL		Futura Auto 1110110456681	Need Of Personal Visit For Futura Auto Machine Start Up & Guidelines Vaishnav Enterprise Cont. +91 79721 93936	Dear Sir, as discussed with you over phone call your person will visit you in next month ,please follow on this same .		RESOLVED	2023-04-15 20:23:10
31	643AB22034423	RISHANT BHATIA	5FAD80276D6BE	Hetalbhai	LOCK SMITH	Upleta-360490	GENERAL	QUALITY ISSUE		Width of Blade of Jupiter BS6 Key is less compared to original Key	The Key width is fine as per the drawing. Request to RM for arraning the lockset if available.	Media_1	RESOLVED	2023-04-15 19:48:08
32	643A802088B5C	ABISHAKE PS	LS01839	Devi Stickers	LOCK SMITH	Trichy Main Road-621010	TECHNICAL		Futura Auto 1110110351498	Ultra key is not cutting properly and it's showing red light while cutting the key.		Media_1 Media_2	CLOSED	2023-04-15 16:14:48
33	643648E929850	DEVDYUTI GUHA	LS01837	Golden Auto Electric	LOCK SMITH	-800002	TECHNICAL		Futura Auto 1110110330837	Decoding problem in new machine	Zero point calibration done .Now machine is working fine .	Media_1	RESOLVED	2023-04-12 11:30:09
34	643527CD931BD	VIVEKANAND KUMAR	KC00173	FIRDOS ALL KINDS KEYS REMOTE SOLUTION AND REPAIR	KEY CUTTER	HASAN MARKET, BADA GHOSIYANA, MANIKA ROAD, RAEBARELI - 229001-229001	TECHNICAL		FUTURA AUTO 1110110183754	REMARK - MACHINE IS NOT ABLE TO UPDATE VIA TAB	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-04-11 14:56:37
35	64337DC862B27	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110183235	SANJU KEY MAKER Super. Bazar. Ptk. Near Vishakarma. Mandir S.no,,1110110183235 Mobile. No..8054324794 card is not opening	machine was updated , machine is now working fine.		RESOLVED	2023-04-10 08:38:56
36	6432C0077C366	SHAURYA PRATAP SINGH	LS00687	a to z keys deepak chd	LOCK SMITH	bhagt singh mkt, -160022	LOGISTICS	MATERIAL NOT RECEIVED		Ford clamp not deileverd till now	The shipment has delivered to customers shop on 14th April-23	Media_1 Media_2	RESOLVED	2023-04-09 19:09:19
37	643120F628912	RISHANT BHATIA	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL	QUALITY ISSUE		Head of NXG(A15001CRZ) key coming out while making it by Hand	The New ECN keys is working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-04-08 13:38:22
38	642EC50521F8E		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL			swift plus mashin bahut hard chal rahi hai.	Machine servicing done at minda silca . And dispatched to the customer end .	Media_1 Media_2	RESOLVED	2023-04-06 18:41:33
39	642E6587EF4A0		H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	GENERAL	QUALITY ISSUE		3 PCs of suzuki Swift 2 button remote shell short on 50 PCs pack only 47 PCs revived 3 PCs less received purchase bill number 22-23/1DM/040049	Dear Avinash, after several reminders we haven't received any documents and support from your and your dealer side. So I am closing this customer complaint from my end. and no further request will be entertained on the same.	Media_1	RESOLVED	2023-04-06 11:54:07
40	642CFB875FC0F	MADDELA SRIKANTH	LS00605	Ma key maker	LOCK SMITH	opp mental hospital erragadda -50082	TECHNICAL		futura auto 1110111359493	futura auto machine update issue unable to update s.no. 1110111359493	machine was updated , machine is now working fine.	Media_1	RESOLVED	2023-04-05 10:09:35
41	642CF893CF2C3	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		Futura auto 1110110183266	Futura auto machine update issue showing error (machine blocked) s.no.1110110183266	machine was updated , machine is now working fine.	Media_1 Media_2 Media_3	RESOLVED	2023-04-05 09:56:59
42	642C1DEB2584E	MADDELA SRIKANTH	LS00604	jk keys	LOCK SMITH	near Hyderabad central panjagutta-500082	TECHNICAL		Futura auto 1110111359417	Futura auto machine asking for subscription 1110111359417	Please update the machine subscription done.	Media_1 Media_2 Media_3	RESOLVED	2023-04-04 18:24:03
43	642BF3D0CE383	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	LOGISTICS			Dear sir, swift machine is order in march month delivery time shown at 29th march but till 5th march showing our delivery excutive out for delivery but delivered	The shipment has been delivered at this customer shop on 05th Apr 23	Media_1	RESOLVED	2023-04-04 15:24:24
44	642BE58EAC0E6	MADDELA SRIKANTH	LS00605	Ma key maker	LOCK SMITH	opp mental hospital erragadda -50082	TECHNICAL		remote cable remote cable	cable not working	Need to change the cable.	Media_1	RESOLVED	2023-04-04 14:23:34
45	642BC3C4BD95D	ABISHAKE PS	LS01448	Appu stickers	LOCK SMITH	Rayapuram-600013	TECHNICAL		Futura Auto 1110110533375	Wifi connection Issue		Media_1	CLOSED	2023-04-04 11:59:24
46	642683E80C417	VIVEKANAND KUMAR		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		SWIFT PLUS 1110111628872	REMARK - CARRIAGE JAM ISSUE AND DAMAGES IN MOTOR ASSEMBLY	Please get in contact for servicing as your person tried to call you but ,you are not reachable.		RESOLVED	2023-03-31 12:25:36
47	642569E821CF7	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Futura Auto 1110110164203	Please provide the CFU file of below mentioned machine. As when customer updating his machine it showing an error and machine was blocked.� � � Machine Serial No.:�1110110164203		Media_1	CLOSED	2023-03-30 16:22:24
48	64254C717CF88		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	TECHNICAL			cable kaam nahi kar rahi hai.	Cable replaced .	Media_1	RESOLVED	2023-03-30 14:16:41
49	6423B89331C46	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL	NORMAL QUERY		The invoice number of 22-23/1DM/039565 carrying the part number of D747276ZB (Cutter 01F) Qty-5 pcs . Please give the Approval for the above material to return.	Dear Sir, the sales return CRN amount Rs. 16,443/- has been issued against this complaint vide the JV no. 23-24/10001/1904/JOUR/JV312 Dt. 19-Apr-23	Media_1	RESOLVED	2023-03-29 09:33:31
50	64216D62D8D81	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL			DEAR SIR, FOC CUTTERS ARE NOT RECEIVED AT DEALER END FOR 3 MACHINE SUBSCRIPTION REGARDING INVOICE 22-23/1DM/038748 REQUEST YOU TO PLEASE DO NEEDFUL	Material was supplied as i have shared the POD signed copy.		RESOLVED	2023-03-27 15:48:10

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205