Dear Sir, I trust this message finds you well. I am writing to bring to your attention a matter of utmost importance concerning one of our valued customers who purchased a Futura Auto from our company two years ago. Since their purchase, they have been experiencing a multitude of issues with their product. I humbly request your immediate assistance in resolving these matters effectively. The primary concern our customer has been grappling with is related to software updates. Despite multiple attempts, the update process seems to stall at 15%, followed by an error message. Frustratingly, our customer has reached out to Mr. Vivek Anand in our customer support department. However, regrettably, the response from our end has not been satisfactory. It is vital to emphasize the urgency of this situation. Our customer's dissatisfaction has reached a point where they are considering returning the machine if these persistent issues are not resolved promptly. Such an outcome would not only result

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