Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	REMARK	RESPONSE	Media Links	STATUS	DATE
1	6159A77FB8755	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	GENERAL TROUBLESHOOTING	Cus.Name : A 1 Keys and Stickers. Name : Arunagiri Mob : 99442 43414 Model : Swift plus Sl.No : 1110110189350 Comp : Carriage Movement issue.		Media_1 Media_2	CLOSED	2021-10-03 18:22:15
2	6156BA52687FF	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS	MATERIAL NOT RECEIVED	Dear sir, The kcm is not reached,seduled date for delivered 23 sep. Docket nom-432437924	Dear Sir, The consignment has been delivered on 01st Oct 2021 in evening. Thanks AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-01 13:05:46
3	614EB6069D733		614EB37CB1E4E	pardeep	LOCK SMITH	Sonipat -131001	GENERAL	NORMAL QUERY	Minda cilka vayar rimot	Dear Sir, Thanks for your feedback on our products. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.		RESOLVED	2021-09-25 11:09:18
4	614D9DD0A9351		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL	NORMAL QUERY	My meterial	Dear Sir, Against of this order around 60% of material we have supplied to you. For remaining material, we are trying to dispatch till end of this month.	Media_1	RESOLVED	2021-09-24 15:13:44
5	614D9D2FF2E9A		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL		My meterial	Incomplete Information		REJECTED	2021-09-24 15:11:03
6	614ABC2EC850C		614ABAF39B57F	Rakesh bansal	LOCK SMITH	new delhi-110035	TECHNICAL	NORMAL QUERY	My machine SwiftPlus (S no. "1110110189527" ) is not working smoothly. From front when i take it to back using the left hand lever it works tightly.	Calibration and alignment of machine done .	Media_1	RESOLVED	2021-09-22 10:46:30
7	61483174633D1		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL	GENERAL TROUBLESHOOTING	Dear Sir, We have received Swift Plus Key Cutting Machine (s.no-01110110713289)against the Invoice No- 21/22/1DM/025784 dt 14-09-2021 and we will despatch the same to our customer but when our customer received the machine, there was technical problem in Machine. Machine was not working and customer approach to us return the machine. So this is requested to you please contact to the customer and resolve the problem on top priority. Customer detail- Name- Arshad Ali Address- Kotdwar road, near ICICI bank, Najibabad, Bijnor-246763 Mob -9369780191 Thank you Negi Keys	Oiling and cleaning done now machine is working fine.		RESOLVED	2021-09-20 12:30:04
8	614432EF71AB8		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL		Customer name - KEY LAND Place - MANNARKKAD State - Kerala from last 6 months he is complaining regarding this issue and is not yet solved or attended properly till now by any concerned people properly. Telephonically some replies are ossaed which have not yet become a solution to the issue. kindly request to solve this issue.	Dear Sir, Reason/Problem is not specified in this complaint. Due to which we are not able to take any corrective action on it. Requested you, Please re-enrolled it and explain the problem which you/customer are facing. So that we can take the corrective action and give you the complete assistance on the same. Thanks, AM - Sales & Sales Team, Minda Silca Engineering Pvt. Ltd.	Media_1 Media_2 Media_3	REJECTED	2021-09-17 11:47:19
9	614422F8E65C2		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	GENERAL TROUBLESHOOTING	Swift plus carrege problem when moving very tight rolling	Machine servicing done .now machine is working fine.	Media_1	RESOLVED	2021-09-17 10:39:12
10	61432589C9E95	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Cus.Name : Key Land Name : Mohammed Ali Mob : 9961047760 Model : Twister II Sl.No : 1110111836192 Comp : Cutting profile issue		Media_1 Media_2	CLOSED	2021-09-16 16:37:53
11	614080AED2275		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	GENERAL TROUBLESHOOTING	Swift plus carrege problem when moving very tight rolling many machines have this same problem	Dear Sir, Your complaint has been accepted and forwarded to the concerned department. He will assist you soon. Thanks, AM Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	CLOSED	2021-09-14 16:29:58
12	613C904F22062	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	SPARE PART REPLACEMENT	issue: motor problem in twister-2 (new machine) Machine details: Twister 2. sn.no.111011081668. issue found at dealer point.	New motor for replacement had been sent to customer.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-09-11 16:47:35
13	613B76E4ED879	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL		testing	Test Case		REJECTED	2021-09-10 20:46:52
14	6135D65B0DAC3	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL	GENERAL TROUBLESHOOTING	Name-billo. Address-jj colony, khyala, delhi, 110018. machine-swift plus. problem- carraige movement problem. machine serial no. -1110110712152 mob. -9560113540	Machine got serviced , Now machine is working fine.	Media_1	RESOLVED	2021-09-06 14:20:35
15	61359A430DC11	Vaibhav Ramchandra Chile	Q003	M. S. QADRI & SONS	DEALER	SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612	LOGISTICS		docket number 642710084 Booking date 28 aug 2021, expated delivery date 4 sep 2021 but till date his docket in transit,end customer follw up daily plz arrange fast delivery last two shipment not delivered on time .	Dear Sir, The consignment has been delivered by 09-SEP-2021. Sorry for the delay delivery.	Media_1	RESOLVED	2021-09-06 10:04:11
16	6131DFD93C75D	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	GENERAL TROUBLESHOOTING	Anoop electrical works. kangra, gaggal, kangra HP ashish. mob-9418332645 futura pro. serial no. -1021981740703. *machine prblm- cutting only one side of honda city key at sn no. 805	Now machine is cutting key perfectly .	Media_1 Media_2 Media_3	RESOLVED	2021-09-03 14:12:01
17	6130C8D872438	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	GENERAL		Against invoice no. -21-22/1DM/025332 I want to buy this flip keys in Black Colour. But due to the some part code and color confusion I placed the order in yellow color. So kindly replace the yellow keys with black colour Flip Keys with the same qty	Dear Sir, The Sales Return CRN of amounting 9,900.00 (JV No. : 21-22/10001/1110/JOUR/JV150) has been issued against this customer complaint (Token Number : 6113783DD940D) on the date of 11-Oct-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1 Media_2 Media_3	RESOLVED	2021-09-02 18:21:36
18	6130BF26EE2C0	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	COMMERCIALS		I had placed order for Black Colour Flip Keys but due to confusion in part codes yellow colour Flip Keys got billed to me. So kindly replace the yellow keys with black colour Flip Keys as per my order quantity.	Duplicated Complaint	Media_1 Media_2	REJECTED	2021-09-02 17:40:14
19	6130A22AC4BE3		R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	GENERAL		We want black color	Duplicated Complaint	Media_1 Media_2	REJECTED	2021-09-02 15:36:34
20	61307F0C512E8	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		Firm name-Chaudhari disposal parta Mob nom-+91 99838 28921 Futura S.no-1110110183594 Remark-Show enable update.	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-09-02 13:06:44
21	612F2EA29F59F		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL		please correct this part no	Dear Sir, Thanks for your observation and feedback. We have made the corrections in Artworks as needed	Media_1	RESOLVED	2021-09-01 13:11:22
22	612F298ED3986		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	LOGISTICS	CREDIT NOTE	MACHINE RECEIVED BY INV NO 025226 WITHOUT PLANK	Dear Sir, As per the received POD (Attached here for your reference) slip we haven't found any remarks for this kind of issue. Due to this, we are not able to forward/escalate this complaint ahead. Again, we request you to, if you feel any abnormality with the received material, please give your remarks on POD at the time of material receiving with immediate effect. So that we can take corrective action and ensure to avoid this kind of issue for further. Thanks, Sales Team Minda Silca Engineering Pvt. Ltd.	Media_1 Media_2	RESOLVED	2021-09-01 12:49:42
23	612DCBD74C29E		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL	QUALITY ISSUE	t7291 TV's xl 100	Dear Sir, Since many reminders we have not received any sample for observation and analysis purposes. Based on your filed complaint, we have checked the quality of these keys several times, but we have not found any such problem while cutting the key. hence, on the basis of all the above reasons, this complaint is being closed. Thanks, AM-Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-08-31 11:57:35
24	612C642A53551		6029FAC01329F	Dheeraj Chouhan	LOCK SMITH	piplia mandi-458664	GENERAL		CTVS2P20 panding I placed the order on 25th March i have not received this part	Dear Sir, Please contact your nearby Dealer/Distributors for your requirement and fulfillment. OR You can contact our Sales Representative Mr. VINAY BHILWARE on 8349037884 he will assist you to get the material	Media_1	RESOLVED	2021-08-30 10:22:58
25	6128662A4012D	Vaibhav Ramchandra Chile	Q003	M. S. QADRI & SONS	DEALER	SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612	LOGISTICS	MATERIAL NOT RECEIVED	the consignment has reached the destination on 21st August,but even after repeated follow up with the tci the material is not delivered please arrange to deliver at the earliest possible docket number: 436259725 / 436259305	Dear Sir, The both consignment has been delivered on 27th Aug 2021. Sorry for inconvenience.	Media_1 Media_2	RESOLVED	2021-08-27 09:42:26
26	6127488681032	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL	GENERAL TROUBLESHOOTING	Name- Ayyan. address-staion road, gopal ganj dav school, bihar, 841428 Machine-swift plus. machine problem- movement problem in carraige.	Calibration and alignment of machine done .	Media_1	RESOLVED	2021-08-26 13:23:42
27	61262282C08BD	Avinash Ojha	I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	LOGISTICS	MATERIAL NOT RECEIVED	Dear sir, Please check (doc nom-433433361)this kcm is reached kota at 20th but not delivered yet.	Dear Sir, The consignment has been delivered by 26th Aug 2021. Sorry for the delay delivery.	Media_1	RESOLVED	2021-08-25 16:29:14
28	61251F4DAA23D		5FAD43112D40B	Imran Saudagar	LOCK SMITH	rewa-486001	GENERAL		how to buy product from app.	Dear Sir, We would like to inform you that, Locksmith can't buy the product through the App from us. Humble requests you to, Please list down your product requirement from the app and give your order to your nearby dealer. OR, You can directly contact our sales representative on the below contact number. He will assist you to buy the products from our dealer. Contact Person: Mr. Vinay Bhilware Contact Number: 8349037884 Thanks, AM - Sales Team Minda Silca Engineering Pvt. Ltd.		RESOLVED	2021-08-24 22:03:17
29	611BC4BA87A6A	Vaibhav Ramchandra Chile	N016	NEW S. P. SALES & SERVICE	DEALER	MUKTDHAM ROAD, NEAR JAMA MASJID, NASIK ROAD-1, NASIK, MAHARASHTRA-422101	TECHNICAL	GENERAL TROUBLESHOOTING	customer name shoeb firm name. shoeb chabi center address shivkumar chouraha Kamal takiz rod burhanpur contact number 6264737394 complaint sub flash Mobile chargeing issue	Problem resolved now machine is working fine.	Media_1	RESOLVED	2021-08-17 19:46:26
30	6118DBA26276C		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL	QUALITY ISSUE	Dear sirs This is 2nd machine I am exchanging for this same customer. See the scratches on the glass when he rcvd yesterday. While first machine was send to him from the kind of packing customer rejected saying that was used so he is not satisfied. As I informed vipin we had to take back and he cancelled his order. Since 2 pro was taken in the intention of one to the above customer and one for my new out let in cochin..I with great difficulty conceived the customer that I have 2nd maching received in the same batch. I will replace with that. Yesterday when he received this the condition is more worst. I am not understanding how I will deliver a fresh machine like this used brush inside Repacked accessories box inside There is no power cable inside	Machine is taken as a sale return .	Media_1 Media_2 Media_3	RESOLVED	2021-08-15 14:47:22
31	6117529B230FA	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	MACHINE CALL BACK	Firm name-M.B motor Mob nom-+91 93141 84648 Remark-Futura not start.	Problem resolved now machine is working fine.	Media_1	RESOLVED	2021-08-14 10:50:27
32	61160293873A2	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	NORMAL QUERY	test	test		RESOLVED	2021-08-13 10:56:43
33	61137AFD82D82	PAZHANIMUTHU B	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	TECHNICAL		Cus.Name : A TO Z KEY MAKER Name : UQBAL MODEL : Swift plus Sl. No : 1110110187011 Comp : Continuously belt cut			CLOSED	2021-08-11 12:53:41
34	6113783DD940D		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL	QUALITY ISSUE	90% of key chain hooks are rusted.	Dear Sir, The Sales Return CRN of amounting 12,672.00 (JV No. : 1110/JOUR/JV150) has been issued against this customer complaint (Token Number 6113783DD940D) on the date of 11-Oct-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1	RESOLVED	2021-08-11 12:41:57
35	6112276286E8A		H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	GENERAL		this meterial is not our order and this meterial reach in our shope without order please solve this issue	Dear Sir, we received this order from your side vide Order Serial No : H014/07-2021/1007 Dt. 29th July 2021. In respect of that we have billed this material to you. Thanks	Media_1	RESOLVED	2021-08-10 12:44:42
36	6110EB31AC6CA	Avinash Ojha	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS	MATERIAL NOT RECEIVED	Dear sir, This kcm is not deliver yet,Please check Doc nom-436258395 Dear	Material has delivered to the customers	Media_1	RESOLVED	2021-08-09 14:15:37
37	610B857417E94		N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	LOGISTICS	MATERIAL NOT RECEIVED	Dear Team, We have received part no Tr-19109 (Mahindra XUV-500 precoded transponder) =600 pcs. (6 pkts.) against Invoice No-21-22/1TR/017335. When we have open the pkt, we found 98 pcs instead of 100 pcs. in two pkts. Now 2 pkts are loose & 4 pkts. are sealed pack. Now this is requested to you kindly send your representative to verify the same. Thanks and regards Paramvir Singh Negi	Dear Sir, The credit note has been issued against this short material vide the JV no. 2308/JOUR/JV741 Dt. 23-Aug-2021	Media_1	RESOLVED	2021-08-05 12:00:12
38	610B7D9939D61		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS	MATERIAL NOT RECEIVED	Short Material received TR-T9088 Billed = 20 pc Received = 18 pc 2 pcs short.	Dear Sir, The credit note has been issued against this short material vide the JV no. 2308/JOUR/JV744 Dt. 23-Aug-2021	Media_1	RESOLVED	2021-08-05 11:26:41
39	610B7CAE8485F		S229	SMITH KEYS INDIA PRIVATE LIMITED	DEALER	RZ - 386, FIRST FLOOR, STREET NO - 6, NEAR RZ GURUDWARA, VISHNU GARDEN, EXTENSION, NEW DELHI, INDIA-110018	LOGISTICS		Short Material received Silca Flash 008 Billed but not received.	Dear Sir, Your shipment is already delivered on 04th Aug 2021. Please see attached POD slip with material receiving remarks and stamped	Media_1	RESOLVED	2021-08-05 11:22:46
40	6107D22EEB964	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		Green maruti garage, manpal singh. contact no. 9920457565. machine- futura auto. problem- machine blocked. machine serial no. -111011082955	Machine updated and now machine is working fine	Media_1 Media_2 Media_3	RESOLVED	2021-08-02 16:38:30
41	6107924C6154D		60F14D3891295	varan	LOCK SMITH	Metha -143114	GENERAL		Good training	Thanks for your feedback, Sir !		RESOLVED	2021-08-02 12:05:56
42	6103FBF786FAD		SP006	KEY MASTRO(S)	SILCA POINT	INFRONT, DELHI ROAD, DELHI ROAD, SONIPAT - 131001, OPPOSITE CIVIL HOSPITAL-131001	GENERAL	NORMAL QUERY	caps missing in nissan key shell	Dear Sir, We are not Selling Nissan Key with Key Shell. Thanks	Media_1 Media_2	RESOLVED	2021-07-30 18:47:43
43	6103FB1F4361C		SP006	KEY MASTRO(S)	SILCA POINT	INFRONT, DELHI ROAD, DELHI ROAD, SONIPAT - 131001, OPPOSITE CIVIL HOSPITAL-131001	GENERAL		no sensor caps	Duplicated Complaint		REJECTED	2021-07-30 18:44:07
44	6100EB898532B		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL	GENERAL TROUBLESHOOTING	I'd 47 balero chip is not work i have 200 pic	Dear Sir , Please check this complaint on urgent basis		PROCESSING	2021-07-28 11:00:49
45	60FECB1FD9C51	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		issue: error (Request update enabled) sn.no.1110111359776 customer details: khadar madhapur, Hyderabad.Ts. pH no.9676569603	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-07-26 20:17:59
46	60FEC96FE83D2	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL	GENERAL TROUBLESHOOTING	Issue: Showing error REQUEST UPDATE ENABLED. sn.no.1110110164432 customer details: Mastan khan Mangalagiri, Guntur district.Ap. pH.no.+919603316066	machine is now working fine	Media_1 Media_2 Media_3	RESOLVED	2021-07-26 20:10:47
47	60FAB4D044328	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL		test	test		RESOLVED	2021-07-23 17:53:44
48	60FA520B96202	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL		NAME - FAMOUS COMPUTERISED KEY,GOPAL GUPTA MOBILE - 9118664449 MASHINE - SWIFT PLUS SL.NO. - 1110110189008 REMARK - PROBLEM IN CARRIAGE MOVEMENT,clamp moving only one side	Machine got serviced , Now machine is working fine.		RESOLVED	2021-07-23 10:52:19
49	60F90F707EF5F	VIVEKANAND KUMAR	A166	AMAN LOCK HOUSE	DEALER	TALE WALI GALI, CHOWK, FAIZABAD, U.P. , INDIA-224001	TECHNICAL		NAME - ROUBLE KEY SOLUTION MOBILE - 9580025046 LOCATION - NEAR LAL MASJID DUBAGA HARDOI ROAD BALAGANJ LUCKNOW - 226003 MASHINE - SWIFT PLUS SL.NO. - 1110110189572 MASHINE PROBLEM - CARRIAGE JAM ISSUES	Machine got serviced , Now machine is working fine.		RESOLVED	2021-07-22 11:55:52
50	60F83EFD65E2C	VIVEKANAND KUMAR	60F82E49AD76F	OM PRAKASH MISHRA	KEY CUTTER	VARANASI-221010	TECHNICAL	HARDWARE RELATED PROBLEM	MASHINE NAME - SWIFT PLUS SL.NO. - 1110110187875 problem - CURRENT ISSUES WHILE START THE KEY. MASHINE IS NEW	Machine got serviced , Now machine is working fine.	Media_1	RESOLVED	2021-07-21 21:06:29

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205