Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	61895E9C55F36		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	MATERIAL NOT RECEIVED		Materials booked with TCI docket number 810252586 booked on 25.10.2021 with expected delivery date 01.11.2021 still not delivered and showing in transit to Chennai Hub	Material has delivered to the customers on 13-NOV-21		RESOLVED	2021-11-08 23:00:04
2	61895DCBE0A3C		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	MATERIAL NOT RECEIVED		TCI Docket Number 810252472 booked on 23.10.2021 and expected delivery date was 30.10.2021 but still not delivered and showing in transit to Chennai Hub	Shipment is delivered on 15th Nov 2021.		RESOLVED	2021-11-08 22:56:35
3	61815FAEB5EF3	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	TECHNICAL		Test 970970709709709709709 test MC	test	Test Case		REJECTED	2021-11-02 21:26:30
4	61811BA76294E		61811A40BFAE2	usmangani nisar sarang	LOCK SMITH	ratnagiri-415639	TECHNICAL	SOFTWARE RELATED PROBLEM		futura machine not taking update serial nom-1110110766728	Machine was updated and now machine is working fine .	Media_1	RESOLVED	2021-11-02 16:36:15
5	6180B59B9BF1F	MADDELA SRIKANTH	H056	HINDUSTAN TECHNO IMPEX	DEALER	PHASE IV, PLOT NO 17 AND 18, BLOCK 19, APIIC, AUTONAGAR, GUNTUR, ANDHRA PRADESH - 522509 INDIA-522509	LOGISTICS			delivery time showing too late and still it is not showing any update please send the parcel as fast as possible docket no.810253544	Dear Sir, As we have checked the Expected delivery date for this consignment is 08-Nov-2021. this consignment will be delivered as per the transit time. We are trying to deliver it sooner. if possible. But in case, the consignment will not reached till on 08-Nov-2021. please notify us . Thanks	Media_1	RESOLVED	2021-11-02 09:20:51
6	617FEE86C1E77		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL	NORMAL QUERY		swift blade number is T7301 but I order the T7301 I got same number key but the was not a the same	As I had discussed with Shahid Sir, he agreed that he can sell this material. we have sent them the Alto Blade sticker for stock liquidation.	Media_1	RESOLVED	2021-11-01 19:11:26
7	617BDDE695BEC		614C5E8A579EC	Kuldeep Singh	LOCK SMITH	aya nagar-110047	GENERAL			SILCA Remote is very good	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-29 17:11:26
8	617BAB145A414	PAZHANIMUTHU B	5FACF1F49973F	A. Shanksr	LOCK SMITH	Chennai -600092	TECHNICAL			Make : Futura Sl.no : 1905581930507 Carriage not Moved and noise came.	Machine servicing done .now machine is working fine.	Media_1 Media_2	RESOLVED	2021-10-29 13:34:36
9	6177DEDC135FD		N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	GENERAL			Sir today we have received 500 pcs T7301 swift blade against Invoice No-026852 but inside the packet all material are wagonr blade available instead of swift blade.	According to the discussion with the customer, the customer may sell this material.	Media_1	RESOLVED	2021-10-26 16:26:28
10	6177C2FC61521		61441A55DC658	Rajan Kumar	LOCK SMITH	Delhi -110096	GENERAL			testing	Test Case	Media_1	REJECTED	2021-10-26 14:27:32
11	6177A3C30A4AD	PAZHANIMUTHU B		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL			Model : Futura Auto Sl.No : 111011018339 Comp : Automatically came to home page during key cutting	Factory reset of tablet done and now machine is working fine .		RESOLVED	2021-10-26 12:14:19
12	6177960EB11B8		6176BE3522F1B	Tanuj Verma	LOCK SMITH	lucknow-226003	TECHNICAL			still the day one machine is not working properly, I had send this machine from lucknow to greater noida in the company, they returned me after 15days after repair in warranty, but still not working still it's jammed. if you know that your machine had this manufacturing defect than have to returned my money back, 9580025046	Calibration and alignment of carriage done.	Media_1	RESOLVED	2021-10-26 11:15:50
13	6176C2FB33CEF		6176BE3522F1B	Tanuj Verma	LOCK SMITH	lucknow-226003	TECHNICAL	GENERAL TROUBLESHOOTING		I had purchased a key cutting machine of silica (Minda silica), on December 2020, and I had start my business in February 2021, than I have to unbox my Minda silica ultra cutting machine, from the day one I got the problem in your machine ultra cutting, it has been jammed in first day, than I have to callup customer care of silica but there is nothing any possitive replies for paid customers.. than I had tried so many times than one guy have to come in Lucknow at my shop his name is vivekanand for repairing my new machine in warranty..... but he did not repair at there, after that I have to sent my machine in the company at greater noida on at my courier charges, now starts the company chutiyaapaaa, company people says after 10 days to receive my machine you have to pay for courier charges again then they will be despatched & returned my machine, I totally refuse their proposal to pay again for courier charges if I buy a machine from your company , I'll sent you tomorrow serial no	Cleaning and aligament of carriage done . need to clean carriage rod with WD40 on regular basis for smooth movement .		RESOLVED	2021-10-25 20:15:15
14	617691180C6F5		61441A55DC658	Rajan Kumar	LOCK SMITH	Delhi -110096	GENERAL			testing 25/10/21	Test Case		REJECTED	2021-10-25 16:42:24
15	61742707C1DD8		N041	NEW POONA	LOCK SMITH	SHOP NO.9, KIDWAI CHOWK MINI SHOPPING CENTER, NEAR STAR HOTEL, SOLAPUR, (MAHARASHTRA) PINCODE-413001-413001	TECHNICAL	GENERAL TROUBLESHOOTING		Software updated but page not getting open.	we have try so many time to contact with you but there is no response from your side . Please let me know if you are still facing the issue .	Media_1 Media_2 Media_3	RESOLVED	2021-10-23 20:45:19
16	6173BCEB72928		SP005	DHARI LOCK & KEY SHOP	SILCA POINT	SHOP NO.41 CANAL ROAD , TIKONIA CHAURAHA , HALDWANI -263139 ,UTTARAKHAND -263139	TECHNICAL			my machine is not working problem start with updating software machine functioning well but I start machine to cutting the key still machine is not working so please resolve the complaint reg Dhari Lock & Key Shop 9716016032 9540030016	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-10-23 13:12:35
17	617374F432EB6		6169313CB3ECF	umrao singh	LOCK SMITH	mahedar gharib haryana -123029	GENERAL			banjara key stor Chidawa rajasthan	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.		RESOLVED	2021-10-23 08:05:32
18	617298AA8FA08		6172963E55876	vishnu ram	LOCK SMITH	village-641101	GENERAL			silca remote good#best#easy	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-22 16:25:38
19	617294E27ABBA		614D969070C1A	yuvaraj	LOCK SMITH	comibatore-641101	GENERAL			#Silca remote good remote$ #Make easily# more expensive	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-22 16:09:30
20	617293245C095		6010F3D50FEA2	RAMACHANDRAN.N	LOCK SMITH	coimbatore-641001	GENERAL			Silca remotes working equal to OEM. SILCA BEST REMOTES.	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-22 16:02:04
21	617274E096C94		A199	AUTO DRIFT	LOCK SMITH	2ND FLOOR, ABOVE CAR PLANET, OPP. SITAJAKHLA DAIRY, NEAR HOTEL LILY, KHANPARA, GUWAHATI, ASSAM-781022-781022	GENERAL			Selfie with Silca wire and remote	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-22 13:52:56
22	617265F53CE68		LS00489	madaan locks	LOCK SMITH	market no. 1,nit-12001	GENERAL			#selfie with silica cable Remotes quality is very good but prices are high	Dear Sir, Please specify reason of return in details and share the Keys Picture for analysis purpose. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-22 12:49:17
23	617140DC0E4DC	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	GENERAL	NORMAL QUERY		wrong profile key part no. T7361 quantity-800 want to return to the company	Dear Sir, The Sales Return CRN of amounting 16,206.12 (JV No. : 1012/JOUR/JV6) has been issued on the date of 10-Dec-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1 Media_2	RESOLVED	2021-10-21 15:58:44
24	6170FDBEE3A1F		5FAD2D1E3CFF1	Satish Kumar A	LOCK SMITH	Palakkad-678001	GENERAL			very easy to work with silca remote cable ....	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1 Media_2 Media_3	RESOLVED	2021-10-21 11:12:22
25	61700C468BA2B		5FE865CBCCDF5	hemang	LOCK SMITH	rajkot-360002	GENERAL			Silca remote is best	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-20 18:02:06
26	616FE467D1B5D		616FE3678F97F	Subhash Mehra	LOCK SMITH	Delhi-110051	GENERAL			Silca remotes good ,	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-20 15:11:59
27	616FCE955C7A0	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL	GENERAL TROUBLESHOOTING		twister complain allignment problem in my twister serial no. 111011081309	calibration of clamp is done .		RESOLVED	2021-10-20 13:38:53
28	616E8F24EEA78		616E89FB60E9E	Mahesh	KEY CUTTER	Hyderabad-500079	GENERAL			silca remotes are good	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-19 14:55:56
29	616D95DC71366		611E4251E3A0B	Shoaib	MECHANIC	Kurnool-518001	GENERAL			Silva remotes all best than other remotes	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-18 21:12:20
30	616D61C607C55		61441A55DC658	Rajan Kumar	LOCK SMITH	Delhi -110096	GENERAL	NORMAL QUERY		test	Test Case	Media_1	REJECTED	2021-10-18 17:30:06
31	616D5E3FD03A3		6072B1BCB7351	Chandrakant Nigam	CAR ACCESSORY SHOP OWNER	Lucknow-226016	GENERAL			Silca remotes are best and are easy to use as they can be generated from our mobiles	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-18 17:15:03
32	616D4625A8235		616D454FE97D3	Sohil bhai	LOCK SMITH	Ahmedabad -380051	GENERAL			silca remote is good	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-18 15:32:13
33	616D338737557		616D32887FB77	Mausin saiyad	LOCK SMITH	Ahmedabad -380055	GENERAL			Silca remote is best,price is little bit expansive	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-18 14:12:47
34	616D12B48EEA7	MADDELA SRIKANTH	Q006	QUALITY KEYS	DEALER	S/O. ABDUL CHAN BASHA, 1-2/4/27, K K STREET, VIDYADARAPURAM, VIJAYAWADA (URBAN), KRISHNA, KAMAKOTINAGAR, ANDHRA PRADESH-520012-520012	TECHNICAL	GENERAL TROUBLESHOOTING		Adapter issue: Futura auto machine is not working due to power adapter problem. Machine details: futura auto sn.no.1110110164432		Media_1 Media_2	CLOSED	2021-10-18 11:52:44
35	616CFE1E860D3		5F8AA3408BA7E	KHAMEEL CAR KEYS	LOCK SMITH	CHENNAI-600050	GENERAL			LAST 15 YEARS I USE THE SILICA PRODUCT THIS IS THE GENIUS PRODUCT SILICA CABLE REMOTE WORKING GOOD I LOVE SILCA MINDA COMPANY	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-18 10:24:54
36	616AFD4C98082		616AFC0EA2781	Shahid Khan	CAR ACCESSORY SHOP OWNER	nagour-341001	GENERAL			product was good	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-10-16 21:56:52
37	616AFAFD86F8C		616AF80DCFD0A	car key house	CAR ACCESSORY SHOP OWNER	nagaur -341001	GENERAL			Product was very good quality. amazing product	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-10-16 21:47:01
38	616A9463BC936		616A93283037B	Rahul Jain	CAR ACCESSORY SHOP OWNER	Gujarat-382481	GENERAL			Good experience to use Silca remote, specially breza vaicle (Good qualify remote)	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-16 14:29:15
39	616928269F08D		616926EBA9E3A	Rishab	KEY CUTTER	bangalore-560053	GENERAL			Here I am applying for the contest this Dusshera, I've been loving silca as a company for all my key solutions the new line of universal remotes have made my job a lot easier than before, I've been working with silca Minda products from 5 years now, and never disappointed.	Dear Sir, Thanks for your feedback on our products & Support. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-15 12:35:10
40	61654F863F121		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			T80+ transponders are not getting cloned. this was brought to your notice many times yet approval not received to send back. kindly request to give approval for sending this back. Total quantity in stock is 122 nos	Dear Sir, The Sales Return CRN of amounting Rs.61,000/- (JV No. : 2212/JOUR/JV802) has been issued against this customer complaint (Token Number 61654F863F121) on the date of 22-Dec-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1	RESOLVED	2021-10-12 14:34:06
41	61654EB843AD4		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL			T7149 - IS OPPOSITE SIDE. WE RCVD THIS SIDE 250 Nos in 7149 boxes kindly request to approve to send this back thank you	Dear Sir, The Sales Return CRN of amounting Rs.6,670/- (JV No. : 2212/JOUR/JV801) has been issued against this customer complaint (Token Number 6163D53BF3ED8) on the date of 22-Dec-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1	RESOLVED	2021-10-12 14:30:40
42	61641203D090A	Avinash Ojha	P077	PRP ENTERPRISES	DEALER	SHOP NO.13, FREEWAY, COMPLEX, NEAR A-1 HOTEL, NAROL-ASLALI HIGHWAY SERVICE ROAD, NAROL, AHEMDABAD - 382405-382405	TECHNICAL	TOD & ORC		In new swift machine adopter not found.	Complaint Resolved	Media_1	RESOLVED	2021-10-11 15:59:23
43	6163D53BF3ED8		M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	GENERAL	NORMAL QUERY		T7361 - 800 Nos vide bill no 025799 dr 14.09.21, is again billed, the same complaint key which was registed few days back kindly request to arrange for sending this back thank you	Dear Sir, the credit note has been issued of amounting Rs.28,164.24/- against the sales return of Key (T7361) vide the the JV no (1012/JOUR/JV7) on Dated 10-Dec-21		RESOLVED	2021-10-11 11:40:03
44	616182486B246		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	NORMAL QUERY		Our customer has complained that the blade silica packaging is coming 2 to 3 pieces less than the quantity, I request you to pay attention to the packaging thanks ????	Dear Sir, Since we are not getting response on these complaint. we are closing it now. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_2 Media_3	RESOLVED	2021-10-09 17:21:36
45	61602ECCCE094	PAZHANIMUTHU B		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL			Cus.Name : J J KEY SHOP NAME : RAJ MOB : 9841508397 Model : Duo lite base Sl. no : 1110110856641 comp : Carriage movement issue	Carriage movement is good in Duo lite machine	Media_1 Media_2	RESOLVED	2021-10-08 17:13:08
46	61602A608B259	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	GENERAL TROUBLESHOOTING		Cus.Name : NEW GENERATION Name : Abdullah Mob : +919659898206 Product : 03R CLAMP comp Not properly hold a key	Clamp calibration done . now movement is working fine.	Media_1	RESOLVED	2021-10-08 16:54:16
47	615DB014868BE	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL			Fastcopy plus update issue sn.no.6119771000801	Machine updated and now machine is working fine		RESOLVED	2021-10-06 19:47:56
48	615D58A560D1D	PAZHANIMUTHU B	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	LOGISTICS	MATERIAL NOT RECEIVED		INV.No : 21-22/1DM/026208 Docket No : 810249016 expected delivery shown in TCI Portal on 5.10.21 but still now not recd.	Material Received by the customer on 08th Oct 2021. - as he confirmed	Media_1	RESOLVED	2021-10-06 13:34:53
49	615D31942D519	Vaibhav Ramchandra Chile	Q003	M. S. QADRI & SONS	DEALER	SAI KIRAN APPARTMENT, SHOP NO.10,NEAR ALISHAN THEATER, MUMBRA THANE-400612-400612	LOGISTICS	MATERIAL NOT RECEIVED		docket number 433072360 booking date 23 sep 2021 expected delivery date 30 sep 2021 but till date material not delivered.his docket in Thane tci office last 5days customer follow up delivery last shipment also not delivered on time plz arrange delivery today as soon as possible.	Dear Sir, The consignment has been delivered on 07th Oct 2021. Sorry for inconvenience. Thanks AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-10-06 10:48:12
50	615BE3EC45E59		614D7A5B154E8	R PAVITHRA DEVI	LOCK SMITH	Chennai-600118	TECHNICAL	SOFTWARE RELATED PROBLEM		we having Silca futura auto machine...we require Silca series number for ntorq and Jupiter bikes for our machine...we received code number for the same...but keys cannot be done only by having it...so pls update the details for the attached bike lock number...	training give on how to cut ntorq key .	Media_1 Media_2 Media_3	RESOLVED	2021-10-05 11:04:36

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205