Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	61C30C063C2C1		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			silica Dao left side camp was not work net the part D934597ZR solve the problem replace the part	Key is holding in the clamp perfectly .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-22 16:59:10
2	61C2E91097C74	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	LOGISTICS	MATERIAL NOT RECEIVED		Dear sir, I am facing big problem form courier service of our company material delivery was very poor in ludhiana, I check docket details it's shows delivered but material was not delivered in my shop when contact to tci person he is not responding I am attached the status of docket details but not deliver in my shop till now customer of futura auto is waiting in my shop he is from kashmir. sir request you to please see this problem it's my request please solve this problem as soon as possible. thank you	Material Received by the customer on 22nd Dec 2021 at 3.45PM	Media_1	RESOLVED	2021-12-22 14:30:00
3	61C1BA29726AD	VIKAL RANAWARE	61BC68A7546E6	manthan	LOCK SMITH	pune-411028	TECHNICAL	SOFTWARE RELATED PROBLEM	Futura Pro 1110111525089	We are trying to update futura pro with your support but it's getting error again and again so kindly help us in this		Media_1 Media_2	CLOSED	2021-12-21 16:57:37
4	61C1944E8D436		A173	ABDUL BHAI KEY MAKER	LOCK SMITH	14/75 ZAMA MASJID, MAYOR MILL, KHALWA CIVIL LINES, PARED, KANPUR, UTTAR PARDESH - 208001-208001	GENERAL			my material		Media_1	RESOLVED	2021-12-21 14:16:06
5	61C04CB571881		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	NORMAL QUERY		?? please send all part with silca branding ????	required details share with the customer		RESOLVED	2021-12-20 14:58:21
6	61BE05AAAAB58		61BC68A7546E6	manthan	LOCK SMITH	pune-411028	TECHNICAL			Respected sir / mam� My name is Manthan somnath mangalage I am a locksmith and my shop is in pune I am getting problems in Futura machine update whenever I try to update I got some issue machine update download get starts but at the last movement tab shows this error : 'UNABLE TO RECCONECT THE FUTURA MACHINE ' .� So I am requesting please help me to solve this issue�as soon as possible because now my machine is showing if don't update my machine within 24 days my machine get locked�out so please sir help me to solve this problem�as soon as possible.		Media_1	CLOSED	2021-12-18 21:30:42
7	61BDBD10C65AB		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			silica Dao cutter number D734963ZB is not good material bus he cut the keys get so hot and key was cut with the cutter	when we cross-verified key was holding properly in the clamp.	Media_1	RESOLVED	2021-12-18 16:20:56
8	61BC33F307236		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	TECHNICAL		test9090 8698869	test	Test Case		REJECTED	2021-12-17 12:23:39
9	61BC33D50D99A		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL			test	Test Case		REJECTED	2021-12-17 12:23:09
10	61BADB29B3CA6		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	SOFTWARE RELATED PROBLEM	futura 190654118050	dear Minda silca team mujhe complaint kiye hue 4se5din ho gaye hai or abhi tak meri problem solved ni hui hai or Minda silca team se bat hui hai lekin 4din mein abhi tak mujhe koi satisfied wala solution ni mila hai or mein keys cut ni kr skta hun Hyundai Ki is wjha se mujhe bhot problem ho rahi hai Minda silca team se meri request hai ki jaldi se meri problem solved kre meri machine mein old version krta hun to keys perfect cut hoti hai or new version krte he glat cut hoti hai iska matlb clear hai ki software mein problem hai new version mein from navneet arora jodhpur	Machine was updated and now machine is working fine .	Media_1 Media_2 Media_3	RESOLVED	2021-12-16 11:52:33
11	61B85FF74FDDF		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL		SILICA SWIFT PLUS	I complaints so many times but no response or resolve my machine problem, I request to you please refund my money back,	Dear Sir, From your end problem has be resolved but sill you facing the problem we have already communicated to you if you agree on the points please let us know .		RESOLVED	2021-12-14 14:42:23
12	61B709EC4FB4C	MADDELA SRIKANTH	H056	HINDUSTAN TECHNO IMPEX	DEALER	PHASE IV, PLOT NO 17 AND 18, BLOCK 19, APIIC, AUTONAGAR, GUNTUR, ANDHRA PRADESH - 522509 INDIA-522509	TECHNICAL		Matrix Slx 1196091101307	Matrix Slx machine clamp issue customer request for new clamp	Dear Sir, We having the clamp jaw in your stock please change the clamp jaw .	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-13 14:23:00
13	61B47883E0EDA		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	SOFTWARE RELATED PROBLEM		My machine is not cutting key properly after the update while when I am cutting the key in older version it's cutting perfectly please resolve my issue	Now software has been updated. Machine is working fine	Media_1	RESOLVED	2021-12-11 15:38:03
14	61B422B4A1C82		6029FAC01329F	Dheeraj Chouhan	LOCK SMITH	piplia mandi-458664	GENERAL			????? ???? ???? ?? ?????? ?? ????? ??? ?? ?? ????? ???? ?? ???? ? ?? ???? ?? ?? ????? ? ??? ?? ????? ???? ??? ?? ???? 18 ??????? ?????? ?? ????? ?? ?? ?????? ????????? ??????? ???? ????? ??	Incomplete Information		REJECTED	2021-12-11 09:31:56
15	61B34278132F5		61B336A3CE02B	Irfan patel	LOCK SMITH	pune-411034	TECHNICAL	GENERAL TROUBLESHOOTING	flash 008 01110111834327	Fuse fault again and again please resolved my issue as soon as possible		Media_1 Media_2 Media_3	CLOSED	2021-12-10 17:35:12
16	61B090AFAD6BD	PAZHANIMUTHU B	614D7A5B154E8	R PAVITHRA DEVI	LOCK SMITH	Chennai-600118	TECHNICAL		Swift plus 1110111372461	Switch not working		Media_1	CLOSED	2021-12-08 16:32:07
17	61ADC7D6F043A		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL		silica swift plus 1110110189572	my machine is not working properly... please change my machine or refund my amounts. thanks Tanuj 9580025046	Dear As communicated to you if you want to service this machine please send it back to company and also if you want to change the mechanism of carriage then let us know for new mechanism you have to pay extra.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-06 13:50:38
18	61AB279B33B20		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			Duo base 230v bit key clamp left side problem	Please change the clamp side and then fit the key .	Media_1 Media_2	RESOLVED	2021-12-04 14:02:27
19	61AB1D03A9F51	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL	GENERAL TROUBLESHOOTING	Futura light 1110111525881	Dilawar lock house. hosiarpur Punjab Machine-My Futura light machine is blocked . Mob-9888159630	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-12-04 13:17:15
20	61AB1C3C104A7	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	GENERAL TROUBLESHOOTING	Flash 1110111821570	Panda key point. Address-bherampur odisa, Machine problem- motor stop while cutting. mob-7008402694	Bridge rectifier changed .Now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-04 13:13:56
21	61AA007042798	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL	SOFTWARE RELATED PROBLEM	FUTURA PRO 1110111525867	NAME - UNIQ KEY MAKER, SUDARSHAN SHAHU REMARK - MASHINE IS NOT TAKING UPDATE VIA TAB	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-12-03 17:03:04
22	61A9C286A8BC7	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Futura light 1110111525386	Name-Karan keys. Address-42, devi school mkt, yamuna nagar opp R. k gupta hospital, 135001 machine problem- Update problem wants cfu file	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-03 12:38:54
23	61A8B2A7F3B0B	VIVEKANAND KUMAR	61A8B1BC69B19	suman	LOCK SMITH	patna-800020	TECHNICAL		FUTURA LIGHT 1110111525324	REMARK - MASHINE NOT TAKING UPDATE VIA TAB	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-02 17:18:55
24	61A87E2A318E4		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	LOGISTICS	TOD & ORC		A15003DLZ HERO SPLENDAR LH 100 PCS SHORT RECEIVED	Dear Sir, we have sent you the balance 100 pcs of Hero Splendor LH Key Part Code A15003DLZ	Media_1 Media_2	RESOLVED	2021-12-02 13:34:58
25	61A86390325A9		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			A15003DLZ HERO SPLENDAR LH 100 PCS SHORT RECEIVED	Duplicate complaints	Media_1	REJECTED	2021-12-02 11:41:28
26	61A5E844AC924	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Swift plus 1110111361649	1. Carriage Movement issue.		Media_1	CLOSED	2021-11-30 14:30:52
27	61A5D35EEBD74		5F8FB9A9EAD7B	deepak	LOCK SMITH	Greater Noida-201308	GENERAL			testing	test	Media_1	REJECTED	2021-11-30 13:01:42
28	61A4C3701ADCF		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL			Test	Test Case		REJECTED	2021-11-29 17:41:28
29	61A4AF10729C3	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL	HARDWARE RELATED PROBLEM	Futura 1038791090706	1. Mobile tracer sensor not Working. 2. If I cut the key tap shown " please check mobile tracer position" when it was in proper position.	sensor decoder changed now machine is working fine .	Media_2 Media_3	RESOLVED	2021-11-29 16:14:32
30	61A47ADF89C62		5FADEAB28AD22	Narender Jangid	LOCK SMITH	Hanumangarh-335524	TECHNICAL		Futura Auto 1110110164340	My silica photo properly not work? have a starting issue! LED light not working and future are not starting The entire mother board was changed two months ago.	Motherboard changed and now machine is working fine.		RESOLVED	2021-11-29 12:31:51
31	61A21CF3BF2EE		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL	NORMAL QUERY		yesterday company executive comes and repair my machine till morning to evening 8pm, but problem is same ... I m not satisfied..	Calibration of carriage done . Movement is ok.	Media_1	RESOLVED	2021-11-27 17:26:35
32	61A0B85F51C9A		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	LOGISTICS	MATERIAL NOT RECEIVED		1 box kam aaya hai.	The customer have received remain 1 box ---confirmed by the customer.	Media_1	RESOLVED	2021-11-26 16:05:11
33	619F50FF81B12		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			.	Dear Sir, Kindly update the App. Logout from it. go to into the setting > App setting > Clear cache memory of Minda Silca App > Re-login again. you will get it solution. If not then please record a screen shot AND share with us for rectification.	Media_1	RESOLVED	2021-11-25 14:31:51
34	619F4B44F2141		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	QUALITY ISSUE		in the box of T7007 key we got T7008 key "sticker error"	Dear Sir, The Rate Different CRN of amounting Rs. 776.00 (JV No. : 1012/JOUR/JV21) has been issued against this customer complaint on the date of 10-Dec-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1	RESOLVED	2021-11-25 14:07:24
35	619F39BC7D4C8		SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	TECHNICAL	SOFTWARE RELATED PROBLEM		my machine is not updating	Machine updated and now machine is working fine.		RESOLVED	2021-11-25 12:52:36
36	619F34FFF1B08	PAZHANIMUTHU B	614D7A5B154E8	R PAVITHRA DEVI	LOCK SMITH	Chennai-600118	TECHNICAL	SOFTWARE RELATED PROBLEM		Modal : Futura Auto Sl. No : 1110110164425 Comp : We are trying to update the New version but show unable to connect Machine when wifi connected silca futura	Tab reset and futura app again installed.	Media_1 Media_2 Media_3	RESOLVED	2021-11-25 12:32:23
37	619CCCAD92A01	Avinash Ojha	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	TECHNICAL		Flash 008 1110111821365	fuse is burn	Fuse is changed now machine is working fine .	Media_1 Media_2	RESOLVED	2021-11-23 16:42:45
38	619CBB9A19233	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL			NAME - vashnavi Locks and hardware, Deepak jayswal MOBILE - +919836654321 ADDRESS - t-75, Rajahat road, Kolkata - 700157 MASHINE - DUO PLUS MASHINE SL - 1071781800909 PROBLEM - CALIBRATION ISSUE AT FLAT CUTTER SIDE CLAMP	Calibration of machine done .Now machine is working fine .	Media_1	RESOLVED	2021-11-23 15:29:54
39	619CACD31B7D2	VIVEKANAND KUMAR	KC00187	AV COMPUTERIZED KEY SHOP	KEY CUTTER	NEAR GURUDWARA CHAUDHARY MARKET DELHI ROAD - 245101-245101	TECHNICAL	SOFTWARE RELATED PROBLEM		NAME - VKEEL SEIKH MOBILE - 9350415356 ADDRESS - NEAR BASANT CHAUK MALIWADA GHAZIABAD MASHINE - FUTURA AUTO SL.NO. - 1110111359622 PROBLEM - MASHINE NOT TAKING UPDATE VIA TAB	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-11-23 14:26:51
40	619BA1A3E96B0		Test4C48E1165	Test2MF	DEALER	Delhi -110017	GENERAL			test	Test Case		REJECTED	2021-11-22 19:26:51
41	619B9E32D8AFC		TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL			test	Test Case		REJECTED	2021-11-22 19:12:10
42	619B9B19912DB		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL			test	Test Case		REJECTED	2021-11-22 18:58:57
43	61975B35DD5D6	ABHISHEK GROVER		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	GENERAL TROUBLESHOOTING	Twister II	machine installation issue Chattarpur, MP +919713418586	Training and installation done of machine done through video call .		RESOLVED	2021-11-19 13:37:17
44	619624251F339	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL			key master Name-shubham. Add-gandhi mkt, bhatinda, Punjab, 151001, Machine- futura light. Machine prblem-Updation and key not cutting properly. machine serial no. -1110111525942.	software update done now machine is working fine .		RESOLVED	2021-11-18 15:30:05
45	619512975E90C		A147	AASHAPURA LOCK HOUSE	DEALER	11/2, SHOP NO. 6, SREEDEVI PLAZA, VEERAPANDIYAR NAGAR, NEAR NEW BUS STAND, (TAMIL NADU) SALEM - 636004-636004	GENERAL			key price this items wrong T7185 suzuki	Dear Sir, This given price is correct. Since Surcharge price has increased on Raw Material Cost. Due to this, the Finished Goods price has increased with Surcharge Value. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-11-17 20:02:55
46	619378F929B64	MADDELA SRIKANTH	M115	MAJISA ENTERPRISES	DEALER	# 11-41-69, KANDULA VARI STREET, VIJAYAWADA, ANDHRA PRADESH 520001-520001	TECHNICAL		Futura light 1110111525669	issue:App opening problem		Media_1	CLOSED	2021-11-16 14:55:13
47	619224F42A9C3	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	SOFTWARE RELATED PROBLEM		Rajindra lock house & key store ludhiana Punjab. futura pro machine updation problem. serial no. -1110111879717	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-11-15 14:44:28
48	6191FD2A36A85		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL	GENERAL TROUBLESHOOTING		again vivekanand comes for repair my machine in warranty but still he is not able to repair my machine properly, and vivekanand said I do a complaint again Minda silica app for machine problem, I don't know why it's happening with the new machine even I purchased it bcoz it's a company brand machine, I think it's a very bad experience with company, my friend I'd using a local machine and that machine is much better than Minda silica company machine.. local machine is cheaper than a Minda silica machine. I requested to you now please replace my this machine with a new machine... Tanuj 9580025046	Movement is ok now machine is working fine .		RESOLVED	2021-11-15 11:54:42
49	6191FBB076AFB		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL	HARDWARE RELATED PROBLEM		I had purchased this machine from Minda silica company, from dayone I start this machine to do work it's very hard to move front and back .. it's very hard to operate, I make a complaint to the company than they send a guy name is vivekanand after 2 months to repair this machine in warranty... but du to some technical knowledge he didn't repair my machine and said have to send this machine in the company they will do repair it, after that I send my machine to company for repairing, but I don't know why the take 15 to 20 days for repair and send me back in Lucknow, I face a new problem by the company the said I should be paid again packing and courier charges to get back my machine, I totally deny this bcoz my machine is in warranty time it's a manufacturing defect than why should I paid courier charges from both side, after that they send me machine back to me after 20 days, but still machine was not working properly, again I had complaint to company .	servicing of machine done .	Media_1 Media_2	RESOLVED	2021-11-15 11:48:24
50	618F980692BB0	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	GENERAL TROUBLESHOOTING	swift plus 1110110187066	issue: carriage movement problem	Machine servicing done .now machine is working fine.	Media_1	RESOLVED	2021-11-13 16:18:38

COMPLAIN HISTORY

RESOLVED : 1296

PENDING : 39

REJECTED : 107

GENERAL: 426

COMMERCIAL: 41

TECHNICAL: 855

LOGISTICS: 211