Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	REMARK	RESPONSE	Media Links	STATUS	DATE
1	60F2A5E748FA9	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	LOGISTICS	DELAY IN DELIVERY	TEST LOGISTIS				2021-07-17 15:11:59
2	60F2A459DCA6F	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	COMMERCIALS	SALES RETURN	test commerials				2021-07-17 15:05:21
3	60F2A2DFEBFF5	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL		july 17	Test Case		REJECTED	2021-07-17 14:59:03
4	60F1D602DEC1B		6007FAA182E51	Gopal Gupta	LOCK SMITH	Lucknow -226001	TECHNICAL		Swift ultra machine is not working properly my no.is 9140438941	Machine called back in H.O. Machine serviced in H.O and sent back to customer. now it is working fine		RESOLVED	2021-07-17 00:24:58
5	60F133983035D	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	TECHNICAL	GENERAL TROUBLESHOOTING	test 4	Test Case		REJECTED	2021-07-16 12:52:00
6	60F130505AEAF	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	POP MATERIAL	test2	Test Case		REJECTED	2021-07-16 12:38:00
7	60F12A05D2BFF	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	NORMAL QUERY	Test 16 july	partial test		RESOLVED	2021-07-16 12:11:09
8	60F043C06107A	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	NORMAL QUERY	test fresh	Test Case		REJECTED	2021-07-15 19:48:40
9	60F041FFB84FA	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	QUALITY ISSUE	test				2021-07-15 19:41:11
10	60F040BACA99F	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL		TEST			REOPEN	2021-07-15 19:35:46
11	60EFCFB553861	Pawan Emplpoyee	TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL	QUALITY ISSUE	Test Complain Regarding quality issues with key				2021-07-14 11:33:33
12	60EE5F95AFD75	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL	SOFTWARE RELATED PROBLEM	NAME - AUTO DRIFT,RAHUL JAIN SILCAPOINT MOBILE - +917670088888 LOCATION - NEAR LILY HOTEL, SIXMILE KANAPARA GUWAHATI - 19 PROBLEM - MASHINE AUTOMATICALLY CAM ON SHUT DOWN WHILE CUTTING DIMPLE KEYS	Now machine is working fine .		RESOLVED	2021-07-14 09:22:53
13	60ED74E059DE2	PAZHANIMUTHU B	5FAD2D1E3CFF1	Satish Kumar A	LOCK SMITH	Palakkad-678001	TECHNICAL		Model : Futura Auto Sl. No 1110110183389 complaint : Defect the cutting of keys.		Media_1	CLOSED	2021-07-13 16:41:28
14	60ED6315DD255	PAZHANIMUTHU B	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	LOGISTICS		Invoice No : 21-22/1DM/024134 Docket no : 433431784 I received one Duo base machine but damaged packing without wooden pallet. kindly do needful.	Material has delivered to the customers	Media_1 Media_2	RESOLVED	2021-07-13 15:25:33
15	60EC1F5B5F745		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL		t7260 ray magnnet but in side TVS exel 7130 pl check	Dear Sir, The Rate difference CRN of amounting 2,050.84 (JV No. : 2009/JOUR/JV336) has been issued against this complaint on the date of 20-Sep-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1 Media_2	RESOLVED	2021-07-12 16:24:19
16	60E967C58EC57		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS		TCI tracking number 433430675-Materials received yesterday. Part Number D945949ZR - Flash 008 Motor 230V 1 pc as per invoice physically not received in consignment. 10 cartons received as mentioned in LR But motor shortage	Material received by the customer as he confirmed		RESOLVED	2021-07-10 14:56:29
17	60E84863CFFF8		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL		Respected Sir/Madam, please send advertising material T-Shirts, Writing Pen and Pad, Stickers, Latest Catalogue etc.	Dear Sir, POP material has been dispatched from here against the Challan No NR21-22/1/22 on 29th Jul with your regular material consignment. Tracking number 436257625		RESOLVED	2021-07-09 18:30:19
18	60E6D2D5312C4		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS		TCI docket number 433430675 Expected delivery date 07.07.21 But still not reached Coimbatore hub also	Material has delivered to the customers		RESOLVED	2021-07-08 15:56:29
19	60E6C76D5F34C		60E6C3179BC26	Mohit Arora	LOCK SMITH	Hoshiarpur-146001	TECHNICAL		I purchased new flash mobile machine with Serial Number 1110110895442 but my machine is not taking charging.	Machine called back in H.O. Machine serviced in H.O and sent back to customer. now it is working fine	Media_1 Media_2 Media_3	RESOLVED	2021-07-08 15:07:49
20	60E6B5AD42ACB	Vaibhav Ramchandra Chile	M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	LOGISTICS		please look into the below docket details .it was booked on 3july 2021 and still at rewari hub tci office. this material is duo machine and should have reached asap .the end customer has started following up repeatedly. number :433430922	Material has delivered to the customers	Media_1	RESOLVED	2021-07-08 13:52:05
21	60E6A18C883BF	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL		A customer from Ananthapur facing problem in Futura auto machine. issue: machine not working while cutting keys. machine details: Futura auto sn.no.1110110183495 customer details: Mallikarjun pH no.9247323712 Ananthapur. Ap.	Power adaptor changed. machine is working fine.	Media_1 Media_2	RESOLVED	2021-07-08 12:26:12
22	60E69F317B49B	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		A customer from Ananthapur facing problem in Futura auto machine. issue: machine not working while cutting keys. machine details: Futura auto sn.no.1110110183495 customer details: Mallikarjun pH no.9247323712 Ananthapur. Ap.		Media_1 Media_2		2021-07-08 12:16:09
23	60E69E94D3DA5	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		A customer from Ananthapur facing problem in Futura auto machine. issue: machine not working while cutting keys. machine details: Futura auto sn.no.1110110183495 customer details: Mallikarjun pH no.9247323712 Ananthapur. Ap.		Media_1		2021-07-08 12:13:32
24	60E69AC500FE4	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS		Material dispatched from company on 30-june-21 but still not delivered as expected delivery date is 5-july-21 please check the attachment below	Material has delivered to the customers	Media_1	RESOLVED	2021-07-08 11:57:16
25	60E6996E3ED03	MADDELA SRIKANTH	H056	HINDUSTAN TECHNO IMPEX	DEALER	PHASE IV, PLOT NO 17 AND 18, BLOCK 19, APIIC, AUTONAGAR, GUNTUR, ANDHRA PRADESH - 522509 INDIA-522509	LOGISTICS		Material dispatched from company on 30-june-21 and still it is not delivered	Material has delivered to the customers	Media_1	RESOLVED	2021-07-08 11:51:34
26	60E6968CE87B2	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	LOGISTICS		Material dispatched from company on 29-June-21 and till now it is not delivered as it showing expected delivery date 6-july-21. note. Material required on urgent basis	Material has delivered to the customers	Media_1	RESOLVED	2021-07-08 11:39:16
27	60E68824693DB	Avinash Ojha	P077	PRP ENTERPRISES	DEALER	SHOP NO.13, FREEWAY, COMPLEX, NEAR A-1 HOTEL, NAROL-ASLALI HIGHWAY SERVICE ROAD, NAROL, AHEMDABAD - 382405-382405	LOGISTICS		Dear sir, The material dispach on 21-06-2021,Show delivered on 02-06-2021 but material is not recieved yet.Sir please check.	Material has delivered to the customers.	Media_2	RESOLVED	2021-07-08 10:37:48
28	60E536CF4FAB5	PAZHANIMUTHU B	S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Customer Name : kalai Arts Mob no : +91 98427 40203 Model : Futura Auto Sl.No : 1110110182269 New updates are not open		Media_1 Media_2	CLOSED	2021-07-07 10:38:31
29	60E3F69B5E4BF		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL		lenth very short	As discussed with Customer, Key is short by length. But functionally it is working perfect. It is an observation only. Customer is withdrawn his complaint	Media_1	RESOLVED	2021-07-06 11:52:19
30	60D81DD558D39		5FACE90BCDC39	karan	LOCK SMITH	Yamunanagar -135001	TECHNICAL		Tata naxon key cutting in futura in wrong sn2221 card no. 4958 cut the key and key is not insert in the car lock	Update of Tata nexon came .		RESOLVED	2021-06-27 12:12:29
31	60D1D3B3F3E59		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		dear Minda silca team sir mere aapse request hai ki futura machine mein 1 bolero jay 2 maruti suzuki new model 3 royal Enfield 4 tvs bike in sabke update de kuki January mein jb humse machine k sabcriptiob k paise liye gaye the tab avinash ji ki taraf se humko bola gaya tha ki next month's updates aa rahi or jbki is bat ko itne month ho gaye hai or abhi tak humko updates mile ni hai or yhi bat updates aane ki bat bol kr he maine March aprail mein machine sale ki hai or ab wo customers mujhe roz call msg krte hai .mein unko jwab deta deta preshan ho gaya hun Minda Silca team se. meri request hai ki ye updates de jaldi he from navneet arora arora autos jodhpur rajsthan	Most of the updated are already their. Few update which you are required that will be releasing soon.	Media_1	RESOLVED	2021-06-22 17:42:35
32	60CB3A66A1143		609B998E9FA8A	VEERENDRA	LOCK SMITH	jhansi-284001	TECHNICAL		not open some profile in futura aumatic key cutting machine for example - Sn. 9552, 9863, 9558	Machine software updated. Now working fine	Media_1 Media_2	RESOLVED	2021-06-17 17:34:54
33	60A7A7F330B88	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL		Customer Name : Kumar Digital Atrs. Name : Ajeth kumar. Mob : +918220153500 Model : Futura Auto Sl. No : 1110110463455 Comp : keys not cutting properly.		Media_1	CLOSED	2021-05-21 18:00:43
34	608A688BA4702		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL		XUV 500 FLIP BLADE RIGHT HAND SIDE BLADE IS FROM MINFA . HEAD IS NOT PERFECT FOR VVDI & KD REMOTES. LEFT SIDE BLADE HEAD IS WIDER AND PERFECTLY FIX TO THESE REMOTES	Dear Sir, You have order for CMHN4RT 20 which is OEM profile flip key blade. and the same you have received. Xhorse profile flip key blade Part code is T7368. you can order with this part code	Media_1	RESOLVED	2021-04-29 13:34:27
35	6086817C971E0		S048	SAKTHI INDUSTRIES	DEALER	BASEMENT, 561, M.S.COMPLEX, D.B.ROAD, R.S.PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS		31 cartons received vide LR No.434027134 now. Some keys are short and 1 item in excess as per list attached.	Material received by the customer on 30-04-21	Media_1	RESOLVED	2021-04-26 14:31:48
36	607A8C26503C5		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL		mobile tracer movement is stuck. As per deepak guided wd40 was applied bit still the movement is stuck	Mobile tracer is now working	Media_1 Media_2	RESOLVED	2021-04-17 12:50:06
37	60784132DA639		6029FAC01329F	Dheeraj Chouhan	LOCK SMITH	piplia mandi-458664	LOGISTICS		Company not delivering goods on time. I placed an order on 11 March 2021. I did not get some of that key on time.	Dear Sir, As we investigate this complaint is belonging with your MP dealer. Because you are purchasing material from them. So, Request you to, please contact with the concerned dealer		RESOLVED	2021-04-15 19:05:46
38	60781D8F3CB5B	PAZHANIMUTHU B	M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL		Cus.Name : Kms key works Name : Kajaa maideen comp: extra cutting the keys and over heating			CLOSED	2021-04-15 16:33:43
39	60780DBD525F4	VIVEKANAND KUMAR	N047	NEGI KEYS	DEALER	SHOP NO. 10, OM NAGAR, GALI NO.4, MOHAN NAGAR, GHAZIABAD, UTTAR PRADESH, 201007-201007	TECHNICAL		NAME - AMIR COMPUTERIZED KEY MOBILE - +919810375616 LOCATION - NEAR ORANGE COUNTY INDRAPURAM GHAZIABAD - 201014 MASHINE - TWISTER 2 SL. - 1110110181125 COMPLAINT - LIGHT PROBLEM VIBRATATION IN CUTTING	Machine service done at customer shop. working fine	Media_2	RESOLVED	2021-04-15 15:26:13
40	606C131D0E1D4		5FF2FDDE5820D	vaibhav singh	KEY CUTTER	Bilaspur-495001	TECHNICAL		in my futura auto a problem occurs all of a sudden of overcutting and I immediately contact my dealer and he appointed mr Deepak for technical support and today with the help of mr Deepak I successfully replaced a damged child part and now machine was running successfully .I am fully satisfied with the support of both my dealer & mr Deepak from Minda silca. serial no.1110110183761	carbon brush changed,and now no problem in cutting the keys		RESOLVED	2021-04-06 13:21:57
41	606AD45858F5D		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	TECHNICAL		SWIFT PLUS MACHINE - Out of 10 min 3 will have some complaint. This machine also has handle lower movement problem. kindly ensure machines are send intact from factory. Once in a while it's not an issue but frequently there isa problem. in my last consignment received- Futura Auto also had Carbon problem. matter was rectified after doing a local service from here. but end customer will never be comfortable repairing a brand new machine just before delivery. Kindly take care of these matters	Dear Sir, Your complaint has been accepted and forwarded to the concerned department for next action.	Media_1	CLOSED	2021-04-05 14:41:52
42	60685CB5A0649		6029FAC01329F	Dheeraj Chouhan	LOCK SMITH	piplia mandi-458664	LOGISTICS		shipping is very slow process	Dear Sir, As we investigate this complaint is belonging with your MP dealer. Because you are purchasing material from them. So, Request you to, please contact with the concerned dealer		RESOLVED	2021-04-03 17:46:53
43	6068226559EC2	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		Name- naseer ahmad. mobile no. -9906574925. HI-TECH MOTORS machine-Futura auto. machine serial. no. -111011017904 address- pinglena, pulwama 192307. Machine problem- key is not cutting proper.	Calibration done. machine is working fine	Media_2 Media_3 Media_4	RESOLVED	2021-04-03 13:38:05
44	605EEFBF5750A	MADDELA SRIKANTH	H056	HINDUSTAN TECHNO IMPEX	DEALER	PHASE IV, PLOT NO 17 AND 18, BLOCK 19, APIIC, AUTONAGAR, GUNTUR, ANDHRA PRADESH - 522509 INDIA-522509	TECHNICAL		Twister 2 machine received in damage condition sn.no.1110110180913	Machine called back in H.O. Machine serviced and sent back to customer. now it is working fine	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-03-27 14:11:35
45	605EEDEE96B7F	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	LOGISTICS		twister 2 machine received in damage condition sn.1110110180913	Duplicate Complaint	Media_1 Media_2 Media_4	REJECTED	2021-03-27 14:03:50
46	605EEDCD479BD	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	LOGISTICS		twister 2 machine received in damage condition sn.1110110180913	Duplicate Complaint	Media_1 Media_2 Media_4	REJECTED	2021-03-27 14:03:17
47	605AE88265AD5		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL		meri futura.machine automatic disconnected ho jati hai or fir wpas app on hone mein kafi time leti hai or ye problem bar bar aa rahi hai kafi bar jab mein key bnata hun to jese he key number type krta hun or machine k aap disconnect ho jata hai or please wait reload likha hua aa jata hai	Dear Sir, Your complaint has been accepted and forwarded to the concerned department for next action.		CLOSED	2021-03-24 12:51:38
48	6059CCD59AC4F		M022	M.K.MARKETING	DEALER	G 82, EMS STADIUM COMPLEX,NEAR CORONATION THEATRE,CALICUT-673004-673004	GENERAL		T7365 ACCENT FLIP BLADE PROFILE IS NOT CORRECT. not inserting complete to lock	Dear Sir, The Sales Return CRN of amounting 63,768.00 (JV No. : 2009/JOUR/JV330) has been issued against this customer complaint (Token Number 6059CCD59AC4F) on the date of 20-Sep-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1 Media_2	RESOLVED	2021-03-23 16:41:17
49	6058B04EC2395		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL		Dear Sir/Madam, i already given a complaint to you about changing my contact number can you please add my new number and remove old contact numbers.9850849318 My new number is 9822426589	Dear Sir, as per your request, your new contact details has been updated in your record.	Media_2	RESOLVED	2021-03-22 20:27:18
50	60588D555EE49		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	GENERAL		Sir key T7083 i am not given order 200 pic	Discussed with customer about this wrong material billing. Customer confirmed that he can sell out this material from there end.	Media_1 Media_2	RESOLVED	2021-03-22 17:58:05

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205