Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	61B47883E0EDA		A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	TECHNICAL	SOFTWARE RELATED PROBLEM		My machine is not cutting key properly after the update while when I am cutting the key in older version it's cutting perfectly please resolve my issue	Now software has been updated. Machine is working fine	Media_1	RESOLVED	2021-12-11 15:38:03
2	61B422B4A1C82		6029FAC01329F	Dheeraj Chouhan	LOCK SMITH	piplia mandi-458664	GENERAL			????? ???? ???? ?? ?????? ?? ????? ??? ?? ?? ????? ???? ?? ???? ? ?? ???? ?? ?? ????? ? ??? ?? ????? ???? ??? ?? ???? 18 ??????? ?????? ?? ????? ?? ?? ?????? ????????? ??????? ???? ????? ??	Incomplete Information		REJECTED	2021-12-11 09:31:56
3	61B34278132F5		61B336A3CE02B	Irfan patel	LOCK SMITH	pune-411034	TECHNICAL	GENERAL TROUBLESHOOTING	flash 008 01110111834327	Fuse fault again and again please resolved my issue as soon as possible		Media_1 Media_2 Media_3	CLOSED	2021-12-10 17:35:12
4	61B090AFAD6BD	PAZHANIMUTHU B	614D7A5B154E8	R PAVITHRA DEVI	LOCK SMITH	Chennai-600118	TECHNICAL		Swift plus 1110111372461	Switch not working		Media_1	CLOSED	2021-12-08 16:32:07
5	61ADC7D6F043A		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL		silica swift plus 1110110189572	my machine is not working properly... please change my machine or refund my amounts. thanks Tanuj 9580025046	Dear As communicated to you if you want to service this machine please send it back to company and also if you want to change the mechanism of carriage then let us know for new mechanism you have to pay extra.	Media_1 Media_2 Media_3 Media_4	RESOLVED	2021-12-06 13:50:38
6	61AB279B33B20		M026	MAHARASHTRA KEY CENTRE	DEALER	694,GURUWAR PETH,BEHIND MAKKA MASJID,PUNE - 411042-411042	TECHNICAL			Duo base 230v bit key clamp left side problem	Please change the clamp side and then fit the key .	Media_1 Media_2	RESOLVED	2021-12-04 14:02:27
7	61AB1D03A9F51	SHAURYA PRATAP SINGH	K066	KRISHAN LAL LOCK MERCHANT	DEALER	CHOWK RAM BAGH, NEAR GUJRATI BASTI, AMRITSAR - 143001-143001	TECHNICAL	GENERAL TROUBLESHOOTING	Futura light 1110111525881	Dilawar lock house. hosiarpur Punjab Machine-My Futura light machine is blocked . Mob-9888159630	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-12-04 13:17:15
8	61AB1C3C104A7	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	GENERAL TROUBLESHOOTING	Flash 1110111821570	Panda key point. Address-bherampur odisa, Machine problem- motor stop while cutting. mob-7008402694	Bridge rectifier changed .Now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-04 13:13:56
9	61AA007042798	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL	SOFTWARE RELATED PROBLEM	FUTURA PRO 1110111525867	NAME - UNIQ KEY MAKER, SUDARSHAN SHAHU REMARK - MASHINE IS NOT TAKING UPDATE VIA TAB	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-12-03 17:03:04
10	61A9C286A8BC7	SHAURYA PRATAP SINGH	I008	ISHWAR DASS KHURANA & SONS	DEALER	SHOP NO. 6032-33, KRISHNA MARKET, GALI MATKE WALI, SADAR BAZAR, DELHI - 110006-110006	TECHNICAL		Futura light 1110111525386	Name-Karan keys. Address-42, devi school mkt, yamuna nagar opp R. k gupta hospital, 135001 machine problem- Update problem wants cfu file	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-03 12:38:54
11	61A8B2A7F3B0B	VIVEKANAND KUMAR	61A8B1BC69B19	suman	LOCK SMITH	patna-800020	TECHNICAL		FUTURA LIGHT 1110111525324	REMARK - MASHINE NOT TAKING UPDATE VIA TAB	Machine was updated and now machine is working fine .	Media_1 Media_2	RESOLVED	2021-12-02 17:18:55
12	61A87E2A318E4		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	LOGISTICS	TOD & ORC		A15003DLZ HERO SPLENDAR LH 100 PCS SHORT RECEIVED	Dear Sir, we have sent you the balance 100 pcs of Hero Splendor LH Key Part Code A15003DLZ	Media_1 Media_2	RESOLVED	2021-12-02 13:34:58
13	61A86390325A9		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			A15003DLZ HERO SPLENDAR LH 100 PCS SHORT RECEIVED	Duplicate complaints	Media_1	REJECTED	2021-12-02 11:41:28
14	61A5E844AC924	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL		Swift plus 1110111361649	1. Carriage Movement issue.		Media_1	CLOSED	2021-11-30 14:30:52
15	61A5D35EEBD74		5F8FB9A9EAD7B	deepak	LOCK SMITH	Greater Noida-201308	GENERAL			testing	test	Media_1	REJECTED	2021-11-30 13:01:42
16	61A4C3701ADCF		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL			Test	Test Case		REJECTED	2021-11-29 17:41:28
17	61A4AF10729C3	PAZHANIMUTHU B	M203	M.K. KEYS	DEALER	G 82, EMS STADIUM COMPLEX, PAVAMANI ROAD, KASABA, KOZHIKODE, CALICUT KERALA, 673004-673004	TECHNICAL	HARDWARE RELATED PROBLEM	Futura 1038791090706	1. Mobile tracer sensor not Working. 2. If I cut the key tap shown " please check mobile tracer position" when it was in proper position.	sensor decoder changed now machine is working fine .	Media_2 Media_3	RESOLVED	2021-11-29 16:14:32
18	61A47ADF89C62		5FADEAB28AD22	Narender Jangid	LOCK SMITH	Hanumangarh-335524	TECHNICAL		Futura Auto 1110110164340	My silica photo properly not work? have a starting issue! LED light not working and future are not starting The entire mother board was changed two months ago.	Motherboard changed and now machine is working fine.		RESOLVED	2021-11-29 12:31:51
19	61A21CF3BF2EE		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL	NORMAL QUERY		yesterday company executive comes and repair my machine till morning to evening 8pm, but problem is same ... I m not satisfied..	Calibration of carriage done . Movement is ok.	Media_1	RESOLVED	2021-11-27 17:26:35
20	61A0B85F51C9A		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	LOGISTICS	MATERIAL NOT RECEIVED		1 box kam aaya hai.	The customer have received remain 1 box ---confirmed by the customer.	Media_1	RESOLVED	2021-11-26 16:05:11
21	619F50FF81B12		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL			.	Dear Sir, Kindly update the App. Logout from it. go to into the setting > App setting > Clear cache memory of Minda Silca App > Re-login again. you will get it solution. If not then please record a screen shot AND share with us for rectification.	Media_1	RESOLVED	2021-11-25 14:31:51
22	619F4B44F2141		Q008	QUBA KEYS	DEALER	G/F, B-728, JJ COLONY, KHAYALA, WEST DELHI-110018	GENERAL	QUALITY ISSUE		in the box of T7007 key we got T7008 key "sticker error"	Dear Sir, The Rate Different CRN of amounting Rs. 776.00 (JV No. : 1012/JOUR/JV21) has been issued against this customer complaint on the date of 10-Dec-2021. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd	Media_1	RESOLVED	2021-11-25 14:07:24
23	619F39BC7D4C8		SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	TECHNICAL	SOFTWARE RELATED PROBLEM		my machine is not updating	Machine updated and now machine is working fine.		RESOLVED	2021-11-25 12:52:36
24	619F34FFF1B08	PAZHANIMUTHU B	614D7A5B154E8	R PAVITHRA DEVI	LOCK SMITH	Chennai-600118	TECHNICAL	SOFTWARE RELATED PROBLEM		Modal : Futura Auto Sl. No : 1110110164425 Comp : We are trying to update the New version but show unable to connect Machine when wifi connected silca futura	Tab reset and futura app again installed.	Media_1 Media_2 Media_3	RESOLVED	2021-11-25 12:32:23
25	619CCCAD92A01	Avinash Ojha	H014	HMM KEY WORLD	DEALER	1ST FLOOR, BALAJI TOWER, SHOP NO-40, SIKAR ROAD, JAIPUR, RAJASTHAN-302013-302013	TECHNICAL		Flash 008 1110111821365	fuse is burn	Fuse is changed now machine is working fine .	Media_1 Media_2	RESOLVED	2021-11-23 16:42:45
26	619CBB9A19233	VIVEKANAND KUMAR	N068	NEGI KEYS LLP	DEALER	COLLEGE ROAD, OPP - HOTEL NEELKANTH, CHAMBA, TEHRI GARHWAL - 249145, UTTARAKHAND, INDIA-249145	TECHNICAL			NAME - vashnavi Locks and hardware, Deepak jayswal MOBILE - +919836654321 ADDRESS - t-75, Rajahat road, Kolkata - 700157 MASHINE - DUO PLUS MASHINE SL - 1071781800909 PROBLEM - CALIBRATION ISSUE AT FLAT CUTTER SIDE CLAMP	Calibration of machine done .Now machine is working fine .	Media_1	RESOLVED	2021-11-23 15:29:54
27	619CACD31B7D2	VIVEKANAND KUMAR	KC00187	AV COMPUTERIZED KEY SHOP	KEY CUTTER	NEAR GURUDWARA CHAUDHARY MARKET DELHI ROAD - 245101-245101	TECHNICAL	SOFTWARE RELATED PROBLEM		NAME - VKEEL SEIKH MOBILE - 9350415356 ADDRESS - NEAR BASANT CHAUK MALIWADA GHAZIABAD MASHINE - FUTURA AUTO SL.NO. - 1110111359622 PROBLEM - MASHINE NOT TAKING UPDATE VIA TAB	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-11-23 14:26:51
28	619BA1A3E96B0		Test4C48E1165	Test2MF	DEALER	Delhi -110017	GENERAL			test	Test Case		REJECTED	2021-11-22 19:26:51
29	619B9E32D8AFC		TESTO007	TEST FIRM	DEALER	NA AVL-201301	GENERAL			test	Test Case		REJECTED	2021-11-22 19:12:10
30	619B9B19912DB		5F4166154FEB3	PUNIT	LOCK SMITH	CITY-201301	GENERAL			test	Test Case		REJECTED	2021-11-22 18:58:57
31	61975B35DD5D6	ABHISHEK GROVER		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	GENERAL TROUBLESHOOTING	Twister II	machine installation issue Chattarpur, MP +919713418586	Training and installation done of machine done through video call .		RESOLVED	2021-11-19 13:37:17
32	619624251F339	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL			key master Name-shubham. Add-gandhi mkt, bhatinda, Punjab, 151001, Machine- futura light. Machine prblem-Updation and key not cutting properly. machine serial no. -1110111525942.	software update done now machine is working fine .		RESOLVED	2021-11-18 15:30:05
33	619512975E90C		A147	AASHAPURA LOCK HOUSE	DEALER	11/2, SHOP NO. 6, SREEDEVI PLAZA, VEERAPANDIYAR NAGAR, NEAR NEW BUS STAND, (TAMIL NADU) SALEM - 636004-636004	GENERAL			key price this items wrong T7185 suzuki	Dear Sir, This given price is correct. Since Surcharge price has increased on Raw Material Cost. Due to this, the Finished Goods price has increased with Surcharge Value. Thanks, AM - Sales & Service Team, Minda Silca Engineering Pvt. Ltd.	Media_1	RESOLVED	2021-11-17 20:02:55
34	619378F929B64	MADDELA SRIKANTH	M115	MAJISA ENTERPRISES	DEALER	# 11-41-69, KANDULA VARI STREET, VIJAYAWADA, ANDHRA PRADESH 520001-520001	TECHNICAL		Futura light 1110111525669	issue:App opening problem		Media_1	CLOSED	2021-11-16 14:55:13
35	619224F42A9C3	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	SOFTWARE RELATED PROBLEM		Rajindra lock house & key store ludhiana Punjab. futura pro machine updation problem. serial no. -1110111879717	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-11-15 14:44:28
36	6191FD2A36A85		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL	GENERAL TROUBLESHOOTING		again vivekanand comes for repair my machine in warranty but still he is not able to repair my machine properly, and vivekanand said I do a complaint again Minda silica app for machine problem, I don't know why it's happening with the new machine even I purchased it bcoz it's a company brand machine, I think it's a very bad experience with company, my friend I'd using a local machine and that machine is much better than Minda silica company machine.. local machine is cheaper than a Minda silica machine. I requested to you now please replace my this machine with a new machine... Tanuj 9580025046	Movement is ok now machine is working fine .		RESOLVED	2021-11-15 11:54:42
37	6191FBB076AFB		60F3C4DB78411	Tanuj	LOCK SMITH	Lucknow -226003	TECHNICAL	HARDWARE RELATED PROBLEM		I had purchased this machine from Minda silica company, from dayone I start this machine to do work it's very hard to move front and back .. it's very hard to operate, I make a complaint to the company than they send a guy name is vivekanand after 2 months to repair this machine in warranty... but du to some technical knowledge he didn't repair my machine and said have to send this machine in the company they will do repair it, after that I send my machine to company for repairing, but I don't know why the take 15 to 20 days for repair and send me back in Lucknow, I face a new problem by the company the said I should be paid again packing and courier charges to get back my machine, I totally deny this bcoz my machine is in warranty time it's a manufacturing defect than why should I paid courier charges from both side, after that they send me machine back to me after 20 days, but still machine was not working properly, again I had complaint to company .	servicing of machine done .	Media_1 Media_2	RESOLVED	2021-11-15 11:48:24
38	618F980692BB0	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	GENERAL TROUBLESHOOTING	swift plus 1110110187066	issue: carriage movement problem	Machine servicing done .now machine is working fine.	Media_1	RESOLVED	2021-11-13 16:18:38
39	618F82EEADBAA		60579F4C66D52	Tousif Dange	LOCK SMITH	Phaltan-415523	TECHNICAL	GENERAL TROUBLESHOOTING	Futura Auto 1110110963387	futura auto updation issue. I am not unable to update my futura machine	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-11-13 14:48:38
40	618F663EE6B3F	Avinash Ojha		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL	MACHINE CALL BACK	Futura Auto 1110110766728	Blue light is not stable.	Motherboard changed and now machine is working fine.	Media_1	RESOLVED	2021-11-13 12:46:14
41	618F591A3DFB0	Vinay Bhilware	V007	VASUDEV KISHANDAS	DEALER	34-35, RANIPURA MAIN ROAD, INDORE-452007	TECHNICAL	GENERAL TROUBLESHOOTING		Futura machine updation problem	Machine updated and now machine is working fine	Media_1	RESOLVED	2021-11-13 11:50:10
42	618F54F1AF334	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL	SOFTWARE RELATED PROBLEM		Name-tanish Add-kalra key maker and light house Barara Distt Ambala Haryana pincode 133201. Mob-9996885332 serial no-1110110182979 machine problem- Update machine but card is not opening	Machine updated and now machine is working fine	Media_1 Media_2	RESOLVED	2021-11-13 11:32:25
43	618E0FC22422D	MADDELA SRIKANTH	C022	CHOICE LOCK	DEALER	S.NO.22.8.605, OPP. CITY COURT, CHATTA BAZAR, HYDERABAD-500002-500002	TECHNICAL	SOFTWARE RELATED PROBLEM	futura pro 1110111960262	issue: Machine registration problem. Description: After machine registration still showing machine not registered.	Machine updated and now machine is working fine	Media_1 Media_2	CLOSED	2021-11-12 12:24:58
44	618E0E4940285	MADDELA SRIKANTH		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	TECHNICAL		Futura pro 1110111960262	issue: Machine registration problem. Description: After machine registration still showing error machine not registered. customer details: Sami key maker	Complain already registered.	Media_1 Media_2	REJECTED	2021-11-12 12:18:41
45	618CD35F9DE75	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	GENERAL TROUBLESHOOTING	Swift plus 1110110187042	Carrege problem.	Calibration and alignment of carriage done.	Media_1	RESOLVED	2021-11-11 13:55:03
46	618CD2FCF2925	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	GENERAL TROUBLESHOOTING	Swift plus 1110110187035	Carrege problem.	Calibration and alignment of machine done .	Media_1	RESOLVED	2021-11-11 13:53:24
47	618CD29AE79DB	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL	GENERAL TROUBLESHOOTING	Swift plus 1110110188124	Carrege problem.	Calibration and alignment of carriage done.	Media_1	RESOLVED	2021-11-11 13:51:46
48	618CD1E82B960	Avinash Ojha	K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	TECHNICAL		Duo base 1110110185826	Wireing problem.	Electromagentic switch changed and wiring of machine done, Now machine is working fine.	Media_1	RESOLVED	2021-11-11 13:48:48
49	618CB8F400DB3		SP012	RAHAMATH LOCK REPAIRE & SALES	SILCA POINT	ROOM NO 2, SANGEETHA COMPLEX ,OLD MARKET,PRODDATUR-516360-516360	LOGISTICS	MATERIAL NOT RECEIVED		I was booked the slica future blade parcel was not delivered to me	Consignment delivered to the customer in 17-Nov-21		RESOLVED	2021-11-11 12:02:19
50	618A505858C3B		D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	GENERAL	NORMAL QUERY		t7149 left & right. both side by mix in paking. left keys not coming in. vehicle	The customer will not be doing the sales return. The customer will keep the stock with them and he can sell this.---Confirmed by Mr. Vipindas	Media_1	RESOLVED	2021-11-09 16:11:28

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 30

REJECTED : 107

GENERAL: 407

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205