Minda Silca Engineering Private Limited

S.NO	TOKEN	BY EMP	CUSTOMER CODE	NAME	CUST. TYPE	ADDRESS-PINCODE	TYPE	SUB TYPE	MACHINE INFO/SR.	REMARK	RESPONSE	Media Links	STATUS	DATE
1	67776E0EBD57D	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		Futura auto 1110119158883	update issue please provide cfu file to update the machine	CFU FILE LINK PROVIDED	Media_1	RESOLVED	2025-01-03 10:26:46
2	677655F29A5B1		R119	RAJ ENTERPRISES	SILCA POINT	GALI NO: 6, 19/189A, KRISHNA PURI, ALIGARH, UTTAR PRADESH, 202001-202001	GENERAL			sir ye machine ka side handle jaam hai isko thik karna hai please sir is machine Ko jaldi se thik kra dijiye please		Media_1	PENDING	2025-01-02 14:31:38
3	676BA491A1C37	Abhijit Bajpai		VAISHNAVI ENTERPRISES	KEY CUTTER	Shop no. -4 , Shiv Sagar Apts, Nr. HDFC Bank, Marcel-403107	GENERAL			253 rs price gap showing in our app & in dealer invoice.		Media_1 Media_2	PENDING	2024-12-25 11:52:09
4	676A8E7BF26D1	RAMESHWAR UPADHYAY	624E9D49AEC4B	Nazim	LOCK SMITH	Kota-3240007	TECHNICAL		futura auto 1110110514589	regarding subscription issue		Media_1 Media_2	PENDING	2024-12-24 16:05:39
5	676A513167F27	PRAVEENRAJ IRUTHAYARAJ	D015	DEEPAK MARKETING	DEALER	101/5,GROUND FLOOR,CBS PLAZA MAMULPET, BANGLORE, KARNATAKA - 560053-560053	TECHNICAL		Swift Plus 1110110369622	Swift Plus Machine getting short with fuses and got the spark on the motor. Need to check the wiring and the motor condition.		Media_1 Media_2 Media_3	PENDING	2024-12-24 11:44:09
6	676932A8A476A	RAMESHWAR UPADHYAY	644A4CD8872D9	gaurav	LOCK SMITH	india-342001	TECHNICAL		futura auto 1110110629160	regarding subscription issue		Media_1 Media_2	PENDING	2024-12-23 15:21:36
7	676004A5B638E	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	COMMERCIALS			15th Oct 22 payments done by customer rs.10000 upi/mob/228866898651 Pl credit to amit keys account			PENDING	2024-12-16 16:14:53
8	67600391A8D53	SUBRAMANIAN S	LS02401	Singh key maker	LOCK SMITH	Ashoka vihar circle-382424	LOGISTICS			Ford clamp 03r not rcvd . delhivey lr no 250413056 dated 16th Aug. kindly submit the proof			PENDING	2024-12-16 16:10:17
9	675D2D001D4EB	MADDELA SRIKANTH	R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	TECHNICAL		futura auto 1110119171189	futura auto update issue please provide cfu file to update sn.no.1110119171189	CFU FILE LINK PROVIDED	Media_1	RESOLVED	2024-12-14 12:30:16
10	675A652C639E4	SUYOG SHAILESH UTTEKAR	P059	P.S TRADING	DEALER	SHOP NO-4,SHIVAM SQUARE,KOLDONGRI,SAHAR ROAD,ANDHERE,MUMBAI-400069-400069	GENERAL			we order this part no A15001CRZ keys quantity 2500 and we recive 5 box in all box showen 500 quantity bt we recive 400 key quantity in 5 box kindly check and confirm the issue			PENDING	2024-12-12 09:53:08
11	67598494BEC6F		645BCD1987025	janakiraman	LOCK SMITH	chennai -600096	GENERAL			not properly ran			CLOSED	2024-12-11 17:54:52
12	6759480D18B15	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	GENERAL			inv no 24-25, /1Dm/057852, A16004fz-100 no shortage.. received by amit keys. Pl check			PENDING	2024-12-11 13:36:37
13	67593FEE97BA6		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			couriar servise bahut kharab hai aapki 10-12 din me bhi maal nahi milta.	Material Delivered		RESOLVED	2024-12-11 13:01:58
14	674E979E6EC46		I007	IRFAN LOCK HOUSE	DEALER	OPP. AKRAM CYCLE STORE, GHANTAGHAR, KOTA, RAJASTHAN-324006-324006	GENERAL			7263-50p.keys ke magnet nahi nikle	Magnets will deliver		RESOLVED	2024-12-03 11:01:10
15	674DDE57B6C9F	DEVDYUTI GUHA	S060	SHREE DURGA STORE	DEALER	43, KHENGRA PUTT STREET, KOLKATTA,PASCHIM BANGAL-700007-700007	TECHNICAL		Duo 1110119947135	Machine purchased from IDK 2 months ago,uploaded the video to understand the problem,after switched on switch creates sounds and vibrate		Media_1 Media_2 Media_4	PENDING	2024-12-02 21:50:39
16	6749BA55F0450	RAMESHWAR UPADHYAY	5FAD77A255F7A	sunil kumar soni	LOCK SMITH	jalor-343001	TECHNICAL		futura auto 1110110024835	regarding futura auto subscription	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-29 18:27:57
17	6749AE4136222	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura Pro 1110111879717	laser key cutting is not cutting properly update is not happening and broken the 2T twice while callibrating the machine		Media_1 Media_2 Media_3	PENDING	2024-11-29 17:36:25
18	6748528C5AD10		K015	KEY SHOP	DEALER	SHOP NO 6, PRIME CENTRE, NEAR KABADI MARKET,MIRZAPUR, AHMEDABAD-380001-380001	GENERAL			We return 2 products which you send it mistakenly please accept it hyn11cp ultralite viro vi080			PENDING	2024-11-28 16:52:52
19	674590F0858C1	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			The invoice copy states 5 pieces of the EG adaptor, but only 4 pieces were received.		Media_1 Media_2	CLOSED	2024-11-26 14:42:16
20	67454D52B1D3A	PAZHANIMUTHU B	6274EC31E69CE	kishor	LOCK SMITH	Ernakulam -682025	TECHNICAL		FUTURA AUTO 1110110171027	New Cards not Open, we need to Subscription of Machine	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-26 09:53:46
21	6740278DC3D16		6502E59C48849	maa pitambra Enterprises	LOCK SMITH	Jhansi -284001	GENERAL			machine software update 18 days only	Software updated	Media_1 Media_2 Media_3	RESOLVED	2024-11-22 12:11:17
22	67402603213DD		6502E59C48849	maa pitambra Enterprises	LOCK SMITH	Jhansi -284001	GENERAL			machine software update 18 days only	Software updated		RESOLVED	2024-11-22 12:04:43
23	673D98FCCCB9F	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL		Futura Auto 1110110171027	In futura Auto it's showing for subscription.	Subscription Done	Media_1	RESOLVED	2024-11-20 13:38:28
24	673D95F9598EC		C081	CARKEY INDIA	DEALER	C/O. BALA AUTO MOBILES, TEN ROAD, BARDOLI DIST. SURAT, GUJARAT (INDIA) - 394601-394601	GENERAL			I have ordered T7534 200pic & Invoice no:24-25/1DM/057383, As App image Shows Bolero JAY Profile Key but I have received Minda line Profile Key,		Media_1 Media_2	PENDING	2024-11-20 13:25:37
25	673C6D07DE264		S297	SHIVA LOCKS	SILCA POINT	HOP NO. 2-3-38, BESIDE SRIKRISHNA THEATER, MAIN ROAD, UPPAL, HYDERABAD - 500039-500039	GENERAL			Bajaj platina bs 6	closed	Media_1 Media_2 Media_3	RESOLVED	2024-11-19 16:18:39
26	6737394D9798E	PRAVEENRAJ IRUTHAYARAJ	KC00939	Speedex	KEY CUTTER	Felix pal Bazar, GHS Road, Hampankatta, Manglore-575001	TECHNICAL		Duo IQ 1110119052303	IOT kit iput Line and Neutral point got burst. Resulting in disabling the wifi/bluetooth availability.		Media_1 Media_2 Media_3	PENDING	2024-11-15 17:36:37
27	6735B93CDFB5C	RAMESHWAR UPADHYAY	M211	M.M.A. ENTERPRISES	SILCA POINT	SHRI NATH INDIAN OIL CENTRE, NEAR VAIBHAV MULTIPLEX, VAISHALI NAGAR, JAIPUR - 302021-302021	TECHNICAL		Futura auto 1110110899143	Regarding subscription issue	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-14 14:17:56
28	6731E420AA257	ABISHAKE PS	LS00736	A.S SALIM KEY SHOP	LOCK SMITH	97/65, Nayakkar New Street-625001	TECHNICAL		Futura Auto 1110119906095	Customer purchased futura Auto before 5 months and the Tracer movement lever is broken.please Provide the tracer movement lever under warranty ASAP.		Media_1	CLOSED	2024-11-11 16:31:52
29	6731884D6D9F9	SHAURYA PRATAP SINGH	R025	RAJINDERA LOCK & KEY STORE	DEALER	344\2 BHARAT NAGAR, OPP. WATER TANK, NEAR BUS STAND, LUDHIANA - 141001-141001	TECHNICAL		futura auto 1110110456780	gourav electronics card is not opening in futura auto need to subscription of machine	Subscription Done	Media_1 Media_2	RESOLVED	2024-11-11 10:00:05
30	672DDF5CC9F88	Abhijit Bajpai	637B4A08A9AFA	Ajay Keys	LOCK SMITH	Delhi-110059	GENERAL			only test	TEST	Media_2	REJECTED	2024-11-08 15:22:28
31	672B59DCA3FC2	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	TECHNICAL	HARDWARE RELATED PROBLEM	Speed 1110119079386	Purchased speed machine last month . While running the machine belt got damaged.		Media_1 Media_2	CLOSED	2024-11-06 17:28:20
32	672B4B3B1D863	ABISHAKE PS	V044	V.G.S KEY WORLD	DEALER	PLOT NO 28,FIRST FLOOR , OLD NO 10 NEW NO 15, LINK ROAD, AMBEDKAR STREET, TAMILAR NAGAR, SHENOY NAGAR, CHENNAI, TAMIL NADU, 600030-600030	GENERAL	NORMAL QUERY		Invoice number: 24-25/1DM/057127 Customer ordered 300 Pcs- T7536. In that order 25 stickers missing		Media_1 Media_2 Media_3	CLOSED	2024-11-06 16:25:55
33	672A1015D6094		672A0EC24F059	krunal	LOCK SMITH	Himatnagar -383001	TECHNICAL		Silca Futura E136 1110111525287	The App is showing an Error message - The machine is Blocked. To release it, connect to the silca Server From a valid country and download an update - we had tried every possible way to update but it's just showing md5 file error	Subscription Done	Media_1	RESOLVED	2024-11-05 18:01:17
34	6721CA86A1415	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL		Duo IQ 1110119052280	Customer - khem Singh key maker Not able to configure the machine.	Shipment delivered to customer		RESOLVED	2024-10-30 11:26:22
35	67209693CD3E1	ABISHAKE PS	LS02317	Shree Balaji key maker	LOCK SMITH	saidapet-600033	TECHNICAL		Futura Auto 1110110182252	In Futura Auto it's asking for Subscription.		Media_1 Media_2	CLOSED	2024-10-29 13:32:27
36	67208BA31473D	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	GENERAL			Invoice number 24-25/1DM/056360 . The customer ordered the part number T7499 Fiat key shell -50 pcs . 25 stickers are missing in this order.	Stickers delivered docket number- 100206177605	Media_1 Media_2	RESOLVED	2024-10-29 12:45:47
37	671C936FB03DE		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	LOGISTICS			Order placed on 21-10 material still not delivered to customer	Delivered on 28 oct 24		RESOLVED	2024-10-26 12:29:59
38	671C709E0E8CA		R116	R B LOCKS	DEALER	11-41-69, KANDULAVARI STREET, VIJAYAWADA, KRISHNA, ANDHRA PRADESH, 520001-520001	GENERAL			only one pkt in tha box	Packed	Media_1 Media_2	RESOLVED	2024-10-26 10:01:26
39	671B79B2DEDC2	MADDELA SRIKANTH	S297	SHIVA LOCKS	SILCA POINT	HOP NO. 2-3-38, BESIDE SRIKRISHNA THEATER, MAIN ROAD, UPPAL, HYDERABAD - 500039-500039	GENERAL			toyota Innova two button key shell pcb fitting issue and button, sticker issue	closed	Media_1 Media_2	RESOLVED	2024-10-25 16:27:54
40	671B7051C8654	PRAVEENRAJ IRUTHAYARAJ	KC00807	Prakash Key Makers	KEY CUTTER	430/04, 1st floor, 8th cross, opp. Asha sweets, sampige Road, Malleshwaram-560003	TECHNICAL		Futura Auto 1110110432531	Subscription required for Futura Auto.	Subscription Done	Media_1 Media_2 Media_3	RESOLVED	2024-10-25 15:47:53
41	671A3F4FD787A		D108	DC AUTOMOBILES	SILCA POINT	SHOP NO.1 &2 , 3/72 6 , M MENEZES COMPLEX , BYPASS JUNCTION , AMTADY , DAKSHINA KANNADA, KARNATAKA, 574211-574211	GENERAL			Dear sir am not able to view in account statement in my app			PENDING	2024-10-24 18:06:31
42	6718D3C88D530	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	LOGISTICS	MATERIAL NOT RECEIVED		Dear sir 500421457331.lr no trackon courier we have booked on air mode, till material is not received.. Pl update	Shippment dilvered.		RESOLVED	2024-10-23 16:15:28
43	6717ACF208865	PRAVEENRAJ IRUTHAYARAJ	KC01481	Acchu key point	KEY CUTTER	80ft road, Kengeri Satellite -560060	TECHNICAL		Duo IQ 1110119046920	Machine left hand side bulb is not working brightly. video and photo of the machine attached for the reference.		Media_1 Media_2	PENDING	2024-10-22 19:17:30
44	671771E42E67F	RAMESHWAR UPADHYAY	LS02298	ss automotive solution and key maker	LOCK SMITH	bassi petrol pump-312022	TECHNICAL		Futura auto 1110111359684	Subscription issue	Subscription Done	Media_1 Media_2	RESOLVED	2024-10-22 15:05:32
45	67162C18AFFCD	RAMESHWAR UPADHYAY	A138	ARORA AUTOS	DEALER	C/O ARORA JUICE, 16, PRATAP SCHOOL BUILDING M.G.H ROAD, JODHPUR, (RAJASTHAN)-PIN 342001-342001	LOGISTICS			Docket number 270589557 is not delivered . Delivery date of the courier is 15 oct but not delivered till date .	Shipment delivered	Media_1 Media_2	RESOLVED	2024-10-21 15:55:28
46	671611D9B44B8	ABISHAKE PS	A233	AMBAAL SAKTHI MARKETING	DEALER	BASEMENT, 563, M.S.COMPLEX, D.B.ROAD, RS PURAM, COIMBATORE, TAMIL NADU, 641002-641002	LOGISTICS	CREDIT NOTE		machine delivered in torned condition	closed	Media_1	RESOLVED	2024-10-21 14:03:29
47	6713824D19101	PAZHANIMUTHU B	LS03276	Saroj Communication	LOCK SMITH	Thamarassary-	TECHNICAL		Futura 1110111152599	Mother board Complaint.		Media_1	CLOSED	2024-10-19 15:26:29
48	67136D72487E6	RAMESHWAR UPADHYAY	5FAD7439A08C7	Mohd Rafik	LOCK SMITH	BIKANER-334001	TECHNICAL	GENERAL TROUBLESHOOTING	Futura auto 1110110712961	subscription issue	Subscription Done	Media_1	RESOLVED	2024-10-19 13:57:30
49	6711331FB9F00	SUBRAMANIAN S	A211	AMIT KEYS	DEALER	2/C GROUND FLOOR, SOMNATH COMPLEX, KEVDAWADI MAIN ROAD, RAJKOT, GUJRAT, 360002-360002	TECHNICAL	GENERAL TROUBLESHOOTING	T7120 key	Dear sir, Invoice no 23/24/1Dm/045293/ dated 12 th sep 2023. T7120 -Plastic molded Coming out from the key. having stock of 700 keys		Media_1	PENDING	2024-10-17 21:24:07
50	6710C7258869F	PRAVEENRAJ IRUTHAYARAJ	5FACED8C1FE34	Parimala Tools	KEY CUTTER	Shivamogga -577201	TECHNICAL		Futura Auto 1110111359448	Futura Auto Subscription required.	Subscription Done	Media_1 Media_2	RESOLVED	2024-10-17 13:43:25

COMPLAIN HISTORY

RESOLVED : 1230

PENDING : 28

REJECTED : 107

GENERAL: 405

COMMERCIAL: 40

TECHNICAL: 819

LOGISTICS: 205