Escallation Mail List


S.NO Complain Type Mails (Level 1) Days (Level 1) Mails (Level 2) Days (Level 2) Mails (Level 3) Days (Level 3) Mails (Level 4) Days (Level 4) C_On Action
1 GENERAL TROUBLESHOOTING abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 2 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 28-09-2021   
2 SOFTWARE RELATED PROBLEM rupesh.das@mindasilca.in/deepak.kumar@mindasilca.in 1 rahul.bhutani@mindasilca.in/deepak.kumar@mindasilca.in 1 rupesh.das@mindasilca.in/deepak.kumar@mindasilca.in 1 rupesh.das@mindasilca.in/deepak.kumar@mindasilca.in 1 28-09-2021   
3 HARDWARE RELATED PROBLEM Vinay.Bhilware@mindasilca.in/deepak.kumar@mindasilca.in 1 vikas.batoliya@mindasilca.in/deepak.kumar@mindasilca.in 1 Vinay.Bhilware@mindasilca.in/deepak.kumar@mindasilca.in 1 Vinay.Bhilware@mindasilca.in/deepak.kumar@mindasilca.in 1 28-09-2021   
4 SPARE PART REPLACEMENT abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 28-09-2021   
5 MACHINE CALL BACK abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 28-09-2021   
6 NORMAL QUERY abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 pramode.parasramka@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 abhishek.grover@mindasilca.in/deepak.kumar@mindasilca.in 1 28-09-2021   
7 TOD & ORC abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
8 DELAY IN DELIVERY abhishek.grover@mindasilca.in 1 pramode.parasramka@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
9 CREDIT NOTE abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
10 MATERIAL NOT RECEIVED abhishek.grover@mindasilca.in 1 pramode.parasramka@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
11 CD abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
12 SALES RETURN abhishek.grover@mindasilca.in 1 pramode.parasramka@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
13 QUALITY ISSUE abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
14 POLICY AWARENESS abhishek.grover@mindasilca.in 1 pramode.parasramka@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
15 POP MATERIAL abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021   
16 NORMAL QUERY abhishek.grover@mindasilca.in 1 pramode.parasramka@mindasilca.in 1 abhishek.grover@mindasilca.in 1 abhishek.grover@mindasilca.in 1 28-09-2021